Xoxoday Erfahrungen

Outstanding Site

Kommentare: My overall experience was very great and positive because of their fast and proactive actions to their customer and users. I would say that this site deserves a very good ratings.

Vorteile:

Xoxoday is very active and one of the best site for gift cards, my experience with this site are extremely exceptional their customer support are very helpful and accomodating. I will recommend this site because it is very user friendly and helpful site.

Nachteile:

Nothing I can say about the Cons just a positive of Xoxoday.

Xoxoday Product Review and Improvements to Consider

Vorteile:

Xoxoday is very easy to use / navigate. It offers a variety of options to choose from through several online platforms.

Nachteile:

Some survey times take time to complete. It would be beneficial to have unlimited time to complete them without restraint.

Convenience paired with Xoxo

Kommentare: The experience is always good
allows me to redeem points in good brands which are really helpful

Vorteile:

the convenience is what makes me use it again and again the customer support is excellent

Nachteile:

i have been using it for the last 3 years and have not faced any issues there are no disadvantages

WORST CUSTOMER SERVICE SUPPORT EVERT

Kommentare: I have a gift voucher that I need replaced, as that store brand only has 5 branches where you can use the voucher. Unfortunately, only one of those branches is near my area. I went there and discovered that that branch is actually closed already. I first reached out to Giftaway, who was nice enough to attempt to assist me, and advised they can assist me if I still want to try to use that voucher on a branch they can locate. They also gave me the option to reach out to Xoxoday - which has been the WORST experience I have received. Their excuses:
a) I cannot open the voucher (even though I gave them the link, a screenshot containing the code)
b) They want me to reach out to my company's support team instead BECAUSE they cannot do anything for me (which is such an amateurish response).
c) When I asked why EXACTLY do I need to reach out to my company's support team, and what INFO they NEED to finally assist me - THEY DONT RESPOND
d) They then spammed me with multiple automated emails, saying "Here is your ticket link for the concern" - which I CANNOT ACCESS. Seriously, DONT USE THIS COMPANY, very unprofessional customer service

Vorteile:

They respond FAST (even on weekends) - but their responses are scripted and does not help me resolve my concern AT ALL

Nachteile:

WORST CUSTOMER SERVICE SUPPORT I have ever dealt with. Gives me automated responses for a turnaround, and does not attempt to assist me AT ALL

miracles of xoxo

Kommentare: it is very good and will be using it always

Vorteile:

It is handy, very easy to use and having many option to redeem the points

Nachteile:

when i will reedem points for book my show , it will take 7days

A must try for budding corporates to incentivize their employees

Kommentare: Very good experience overall. It makes me shop for myself since it is in the form of shopping voucher. I would have saved the reward money had it been in my account otherwise

Vorteile:

Number of options and tie ups in terms of redeeming. Ease of Use.

Nachteile:

Platform charges in a few redemptions are a little high

Perfection and Xoxoday

Kommentare: I started using it since last 6 months and it is a wonderful app to redeem points and always works perfectly .

Vorteile:

I like how it allows us to redeem points on various apps and mostly it has its own products as well .

Nachteile:

Nothing of such, did not find any glitches in the last 6 months

FOREVER Xoxoday

Kommentare: I had a great experience with Xoxoday. It never disappointed me.

Vorteile:

Wide variety of choices, easy and instant order fastest delivery.

Nachteile:

Till now had good experience, didn't face any issues.

Bhoomi's review

Kommentare: It has been really great and the xoxo day platform has been super user-friendly

Vorteile:

It is user friendly and lot of options to explore and select from.

Nachteile:

There can be options for restaurants too

Genuine customer service

Vorteile:

Response through mail Quickley and solve the problem within hours if we have a problem and sending gift cards quickly

Nachteile:

Website slow sometimes running huge members paricipate in website

Review for KPIT Rewards

Vorteile:

I've really only used Xoxoday once. to claim my reward at Lowes. Once Customer support helped me out, I was able to successfully redeem my points. However, I'm not terribly IT savvy and the app wasn't very intuitive (at least my experience).

Nachteile:

The flip side of above. Also, it seemed that the support team was reluctant to have a face to face discussion. Everything was electronic. It was very frustrating to not have a human being to whom I could describe my problem.

Great prouduct and very user friendly

Vorteile:

Reports and insights Easy to useCan track the budget and manage funds

Nachteile:

Sometimes system shows error message while redeeming

Xoxo Code Review

Vorteile:

Large Variety of brans associated with Xoxoday. Customization available

Nachteile:

The Xoxoday platform is not working properly sometimes due to technical glitch this result in delay

Motivator for employees

Kommentare: It was amazing, loved it as i was getting access to everything

Vorteile:

Flexibility of buying anything and everything

Nachteile:

Features while using it.It was difficult to find the correct process.

Xoxoday experience

Kommentare: Exceptional!

Vorteile:

Customer support was very helpful and professional.

Nachteile:

the available choice of gift vouchers in South Africa

Easy to Use and Very beneficial

Kommentare: It has been great right from the time I reached out for the demo. Never thought something like this was available within reach. I have evaluated over 18 tools and finally went for Xoxoday.
1. DIY
2. Very supportive team.
3. Very fast and supportive customer support.
4. Easy to deploy

Vorteile:

It is a DIY tool. Changes can be made whenever needed.

Nachteile:

Not easy. Most of it is already there. May be the design can improve.

A Xoxoday Consumer, 365 Days/Year

Kommentare: Our company's overall experience with them has been a positive one. The relationship has always been good, Xoxoday's customer service and management team are always quick to respond and handle any inquiries.

Vorteile:

Their online platform is relatively simple to use when placing orders, especially when you take into consideration that our systems aren't integrated. Only the tools you need are there -- no endless and useless navigational links or buttons. It's clean, simple and effortless.

Nachteile:

From my point of view there aren't many cons. If anything, just the ability to change customer email addresses on a completed order is the only thing missing. Right now, you can only click a "Resend Voucher: button and it's sent to the same email address.

Love for xoxo

Vorteile:

Easy to use and very amazing and app that I can recommend

Nachteile:

Nothing as such . Every aspect is up to the mark

An HR's best friend from an EEA POV !

Kommentare: AWESOME! I have introduced XOXODAY in 3 different organizations I have worked for. Just to clarify, no freebies given to me from XOXODAY. :) I introduced it because I love it.

Vorteile:

Best feature is the - wide range of brand associations, really gives a free hand to employees to chose from. Next best feature is the platform in itself. Very easy to use & user-friendly !

Nachteile:

Nothing for me to mention. Its a great product!

Used it as an end user

Vorteile:

Ease of use for a first time user and navigation was on point.

Nachteile:

Have not used it in detail to provide input on the cons.

Great software

Kommentare: It's a great product

Vorteile:

Easy you use. Gifts cards are lots of selections

Nachteile:

Sometime description of gift hard hard to read with some white letters reflection. Need to use better colors in words for background

Xoxoday---- The ray of lightining in E Commerce

Kommentare: Marvelous.

Vorteile:

It is easy to select the vendors from the list. Various ranges of products can be viewed and picked before selection. It is user friendly. Even a layman can use by going thru the software with or without others assistance. Customer service executives are polite in answering; albeit the questions are irritable.Customer centricity is the main focus.

Nachteile:

Initially I had a problem of using xoxoday. I called the customer service desk and got the inputs how to use. Instead if they would have given the instruction how to use, it will be of much help.

Nice Product with ease of doing

Kommentare: Its good and I liked it very much personally.

Vorteile:

Ease of handling, customer support service. Whenever we stuck anywhere we get the required help from XOXO team.

Nachteile:

Need to have bifurcations in budget that we newly recharge with. For eg; if we have recharged plum with 1 lac and after few days we put some more amount say 1.5 lacs then it should have two different trackers showing utilization of each recharge which will be really helpful.

Nice and easy to use product

Kommentare: overall good, I think you provide a service which is better than other companies we've tried. A bit more focus on customer service and not only on sales and upselling would be appreciated

Vorteile:

Easy to pull reports, different features can be implemented upon request

Nachteile:

discount % on gift cards - we had a few issues with the API that took some time to be resolved and a few level of escalation

Highly suggested for International rewards and gift management

Vorteile:

We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program

Nachteile:

Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.