Homebase Erfahrungen

HR worthy app

Kommentare: We use Homebase for our employees. It has an onboarding feature that handles ssn and direct deposit info, which is helpful at the end of the year as well. You can schedule your employees so that they can see their schedules right away. There is a quick pay feature. The chat rooms came in handy for daily medical notes for our staff and we could reference things that happened for each client as far back as we needed to go. Homebase really help streamline alot of HR tasks. I would recommend it.

Vorteile:

I really liked the scheduling feature and the onboardinh payroll features. Also the chat was great.

Nachteile:

Having to sign into a desk top for some management features.

Homebase is one of the best business tools we have

Kommentare: Having scheduling, time tracking, payroll, tax filing, workers comp insurance and audits all in one place is a lifesaver.

Vorteile:

It's been a valuable tool for being able to use historical sales data to decide how many employees to schedule on any given day. It helps me budget wages accurately.

Nachteile:

Some functionality is clunky with too many steps, occasionally we have problems with the time clock, geolocation doesn't work.

Honeymoon phase is definitely over........contemplating a "divorce".

Kommentare: Heartbroken, disgusted....and anything else I didn't mention above.

Vorteile:

In 2018 everything was so great and at an incredible price, by my second year as a monthly subscriber I upgraded my plan, in spite of the problem integrating homebase timecards with my QuickBooks payroll, and had to manually enter the data personally. I loved being able to see the total hours per employee when creating a schedule, until one day it disappeared. Still undeterred, I loved the ability to access the app from any mobile device and desktop. Only androids & Desktops access the app easily and iphones or ipads come with headaches. I fell in love with the ease, simplicity and it's sexy platform look of this time tracking/management app, until one day everything changed and I lost my ability to view time cards all on one screen. Little issues were just an alert in the far upper right corner like a nudge. Now they scream in double size that takes up half the monitor, leaving only an inch or two to view time cards accompanied with a lot of scrolling. Nowadays I'm afraid to login and be greeted by a scowling dashboard with a list of issues nagging to be resolved. Issues caused by employees that can't log in or out and got tired of uninstalling and reinstalling the app as a temporary fix. I knew my relationship with homebase was reaching a bitter end when without so much as a "heads up" warning there would be an increase to my subscription (almost $20.00 more). When I said "Oh h#!! NO!" and lowered it to essentials...

Nachteile:

I was denied the ability to manage my PTO mandated sick leave pay feature that never matched QuickBooks anyway, and the feature to assign different roles/rate of pay for different jobs among my existing employees. I now have a default pay rate/role homebase deems as "fitting". After a 5 year relationship with all the little things I loved, I can have back if I pay $20.00 more a month. Out of some "disturbed" sense I felt I owed to Homebase, I emailed support with an offer to pay a small increase but not at their ridiculous price with it's 15 features included that I would never use. If they can't find my request reasonable and let me pay only for what I use, I will fly into the arms of another app that gives me the basic features for free. The email was sent last week and long past the "24 hour" promise to respond. I never called out their promised "money back guarantee" after 5 years and the inability to integrate their application with my payroll system......Seriously? How much alimony is it worth? No, it's too late now. I'm divorcing homebase from my company forever.

Homebase is intuitive and organized.

Kommentare: I have been using Homebase for a year or two. I tried cutting expenses and using Jobber but it was much more work. I use Homebase to let the employees know when they are expected in and when they should clock out by. Because we are on the road it is only estimated. Homebase lets me put in a shift/run and Jobber gives them the program ordered. It’s like Homebase is an outline and Jobber is the report.

Vorteile:

1. Easy to use. 2. Calculates estimated hours. 3. Easy to move things around. 4. Posts easy. 5. Time clock. 6. Time sheets. 7. Record keeping

Nachteile:

New Update with light markings and no lines. Makes me feel like I’m blind feeling my way around hoping to find the right button. Dark mode might make it better but I like to make it bolder.

Homebase is a cheaper alternative to more expense payroll systems

Kommentare: For the most part great...We just need to resolve the connectivity issues with WiFi -

Vorteile:

Ease of use, Ease of training, Ease of executing payroll reports

Nachteile:

We have a connectivity issue everyday. This is a hassle, because the employees do not notify the business office and we find out about later. The employee usually remembers the time, but if they don't we use other measures for the time.

Homebase Important Features

Vorteile:

Homebase provides scheduling, payroll, and time clock support. It is very user friendly and offers multiple features in one platform.

Nachteile:

Least likeable feature is the lack of capabilities for employees to pick up shifts outside of their scheduled hours.

Homebase makes scheduling a breeze

Kommentare: Great! The automation of a lot of features (messaging managers if employees are late, payroll, schedule alerts) has made my life so much easier

Vorteile:

It's easy for my employees to use and it takes the hassle out of keeping up with hours manually

Nachteile:

Getting employees to use the available/unavailable dates properly. I hire a lot of students that have differing hours of availability that changes often

Solid time keeping software

Vorteile:

Easy to manage time clock in and out for multiple employees without having to buy expensive hardware.

Nachteile:

None it works great like it’s supposed to.

Homebase Review

Kommentare: My overall experience with Homebase has been great so far, I definitely don't see myself switching to any other program in the future.

Vorteile:

What I love most about Homebase is its functional usage. The website is very easy to navigate whether you are scheduling employees or are a scheduled employee.

Nachteile:

The only thing I would change about Homebase is the reviewing part of the schedule when you are posting a newly published schedule

Love Homebase!

Kommentare: Any issue I have had was resolved immediately with professional staff.

Vorteile:

Easy to use! Excellent customer service. Free for companies under 20 employees.

Nachteile:

There really isn't anything I don't like. We only use it for scheduling. We do not do through payroll.

Much more than the Software we needed

Kommentare: We needed a better way of tracking time and calculating salary. Manual entry and spreadsheets were all we hoped to replace, but Homebase has made us realize how much time we used to spend in scheduling and payroll. Now we can do scheduling while on the road, on a trip or make last-minute changes on the fly. Basically, more beach time and less office work. I have shared the benefits of Homebase with many of our affiliate companies.

Vorteile:

First off......It is free for basic features. I love that it has an app for phone and tablet use. It is very intuitive and easy to learn. Staff can track their time and their salary. I could make a huge list here, but basically it is the software we needed, but now we can't live without it.

Nachteile:

Some of the features are a little on the expensive side when purchasing plans, but mostly because of our exchange rate.

It's is a good app, but is constantly lagging, no matter what device and internet connection used.

Kommentare: See Above. I would like to say every time I have spoken with an employee from HB, they have been incredibly professional, polite, and knowledgeable. Homebase was also helpful during the early phases of Covid last year, with costs. I do wish there was an easier way than what I was told, to update myself to the admin of the account. Our current admin is an IT guy we used a few years ago, who does not have access to the email he used for HB anymore. I was told you'll need my [SENSITIVE CONTENT HIDDEN] to contact, and provide bills addressed to Firefly with his name listed as well, showing he is the [SENSITIVE CONTENT HIDDEN]. However, we are DBA, so nothing, not even our paystubs, state Firefly. Our DBA, is "Wes Pac Inc", which is what mail, licenses, and invoices state. If there is an alternate way to handle this, please contact me. Thank you all so much for everything you do.

Vorteile:

Asking for time off is simple for my employees, the message option is convenient.

Nachteile:

Homebase since the beginning is constantly lagging. Whether it be to load pages, send or receive messages, especially sending images. Whether I am using the url on a desktop, or the app on my iPad or iPhone, it is extremely slow. I get message notifications long before the messages actually show up. It is like this for all my employee's that use the app. The iPad version is difficult to use, it is as big as the size of a small phone screen, I don't understand why the app can't take up the entire screen of the iPad, like every other app I use on my iPad. I don't know if this is an option, but for my restaurant in particular, as I'm sure is the case with many establishments that use your app, we have several different departments. I'd for one like to be able to only see my FOH employee's on the schedule, and have a separate for BOH. It would also be convenient to not just limit the amount of employee's that can request off for a specific day, but to be able to limit by department. For example, to be able to say, 3 servers, 2 bussers, and 1 hostess is the limit for any particular day, rather than only being able to say 3 employee's in general is the max. I hope I explained that in a way it makes sense. Additionally, working in a restaurant that is open nights and weekends, your support hours are not reasonable at all. There has been numerous times we've needed support and you have been closed, so we are just hopeless.

Overall good - customer service is disappointing

Vorteile:

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

Nachteile:

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

I love Homebase and recommend it to other business owners

Kommentare: I love it. I recommend it all the time to other Camp Bow Wow owners. Whether or not you know it, Homebase is utilized by many many Camp Bow Wow owners and all always speak highly of your product.

Vorteile:

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Nachteile:

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

Easy to manage staff

Kommentare: instead of emailing we started using this app to manage schedules (which were done on paper before!) and to send messages to staff, like hey team i'm going to be late this morning, or on Friday we can wear jeans to work! It has made our team much more cohesive and together. now we all know what is going on!

Vorteile:

Most of our staff is young and are on their phones all the time anyways. This app made scheduling a breeze with requests to switch shifts and time off easy to fill and move around hours. Plus there was no more second guessing what time you were scheduled for or who is off. Also you have the ability to message staff through the app which has made interoffice communication much better!

Nachteile:

The free version only allows 1 manager- I recommend upgrading and letting a manager from every department be able to manage their employees coverage. otherwise it gets a bit overwhelming for 1 manager. Occasionally the app will not let me in asking me to enter a verification code, that is a bit annoying.

The Features I Need for Free

Vorteile:

I get to schedule employees and they get to see it on their phones, check schedules, ask for time off, trade shifts, and get reminded to come to work an hour before their shift starts! I can change timecards on the back end if I need to, see how many hours I have scheduled, and estimate what payroll will be. It's easy to clock in and out in the app and Homebase keeps up with the times for pertinent questions to ask when they clock in.

Nachteile:

Trying to shedule a shift from the app will make the schedule go off. You put in one time and then it changes it 2 hours for some reason, not a big deal, it usually schedule from my laptop anyway.

Great option for the price-point

Kommentare: Overall Homebase has been a great scheduling software for our business, ticking almost every box we were looking for. We especially needed a way for employees to log in and out of different departments (which they do as needed and not according to a clock) during a shift that IS scheduled. We've been able to make Homebase work for that specific need.
We appreciated the flexibility of allowing employees to clock in/out on a central laptop or tablet, or letting them use their phones through the app with a geo-boundary over our office, and then when the pandemic hit, we removed the geo-boundary to allow them to clock in and out from their homes.

Vorteile:

Pros: *Free option *Customizable - we're able to use it for employees to log in and out of the different unscheduled departments/roles they do within a scheduled shift. Makes it easy to track manhours and payroll by department when the people working in each department changes throughout each day. *The app *Easy to use *Great additional features like job posting and document storage/sharing, PTO tracking

Nachteile:

Cons: *Getting the PTO tracking to work for us has been a long wait. *Employees experience a lot of glitches of punches not going through. *Takes forever to enter a schedule in the separate "available" and "actual" schedules. I would like to take a posted availability schedule and just make it be their working schedule with one click. Scheduling takes a bit of time, but isn't hard.

Good product with too much fluff and mediocre UX

Kommentare: Overall, we are still with homebase because everyone is now used to it and our system is setup this way. Writing this review though, it is certainly about time i checked the timeclock-scheduling-team market again. Because the product is quite slow and features are being added which i don't need.

Vorteile:

We decided to go for Homebase because it mostly resembled what i was doing in as spreadsheet before. The timeclock is rather solid, we have set up a dedicated tablet to clock in and out. This is the main reason i got homebase for my team - so that they would have a schedule and be able to clock in and out. Also nice is the fact that custom national holidays can be setup and automatically be shown in the schedule. The Homebase team has over the years implemented a few nifty features to save me time as an admin. Next is checking timesheets and correcting them when it comes to payroll - however this is where we stop with using homebase. We don't use any other features.

Nachteile:

We don't utilize the payroll feature at all - everything can only be set in dollars. Overall, the software feels like it is made for the US market - not internationally. I have feature requested over a year ago that custom currencies should be implemented and even the way time is displayed (24h instead of am-pm). To no avail. Even from their content marketing strategy it is clear that Homebase is only focusing on the US market, with no interesting content for me as a hotelier on the other side of the world. It is also sad to see that they have recently started adding a lot of fluff to their product like hiring, instead of making the core experience easier and faster to use. The new timesheets section looks nice, but i am 5 times faster with the old one (which could be faster still). I would love to see much more emphasis on a fast and easy to use product, with lots of features to get my work done quicker. Homebase is a classic example of software which gets better the less i have to use it. I would like to see the product move in this direction.

HomeBase Employee Scheduling

Kommentare: We LOVE HomeBase. It helps with scheduling of employees at our different stores with ease, especially working with part-time employees who need to block out their unavailability. Also like the TineOff request capability, so my managers can plan ahead for coverage. Out team members like the communications capability to request shift exchanges as well. Out store managers love the Time-keeping (clockIN and clockOUT) capabilities and late reminders. I like how easy it is to export the employees time-worked to our payroll software.

Vorteile:

This is a very simple to use software and it is very easy to train our store managers to use it. It also gives visibility to All team members who is scheduled and for what shift.

Nachteile:

It is really the best scheduling software. I do not have anything negative to day about it. The only thing that I wish it has, is the ability to have another layer of management report view that would allow my General manager to see that exclude those reports reserved for me as the owner. Current levels are "owner/general mgr", "store manager" and "user". It would be nice to separate "owner" reports from "general manager" reports.

we LOVE homebase.

Kommentare: Such a great experience - and they are so helpful too!

Vorteile:

We have a few off-site jobs, not another location - but we are a food truck. So our shifts, timing, and dates and regularity change ALL the time. Homebase allows you to create and manipulate shifts, their names, times, etc. A lot of other platforms do now have as much customization available. AND its easy to create and change templates, as well as create and change schedules from a computer, phone, or ipad.

Nachteile:

I wish we had options for printing, so that we could manipulate the format a little bit more. But its still quite strong. Also, sometimes the communication between our POS and Homebase has issues. Not too often, but it would be so, so nice if they spoke to each other and updated more smoothly.

Confessions of a Homebase Addict

Kommentare: Homebase is literally an addiction. All of the tasks that need to be done with this product are agonizing for any manager. But this product makes it not only easy, but enjoyable! I actually love performing all the tasks on Homebase because it is so practical, straightforward and simple. I am on the app multiple times a day just reminding myself of who is working when. I would be lost without this product and in terrible shape. Thank you for 3 years of making my life easy!

Vorteile:

Ease of use. It is so convenient to have everything you need inside the app. The schedule building is so simple and practical. Everyone can see it and request changes. I love that the manager features can be accessed inside the app. Almost everything can be accessed without a computer.

Nachteile:

There is nothing I dislike. The only thing I ask is that you please do not change or complicate the setup because it is so practical and easy to find everything. Please do not complicate it. It's just right the way it is!

Good

Kommentare: Easy to use. A bit slow when loading some pages, such as the applications page. Some parts don’t work as well as they should.

Vorteile:

I like that I can easily see and adjust people’s schedules. I like that they get notifications that their shift is coming up. The push to my calendar is also a plus. Onboarding is simple. It’s well thought out.

Nachteile:

I’d like to be able to write mock schedules. I know Homebase integrates with some POS, but it doesn’t with mine. It would also be great if there was discount for multiple stores under the same account. Adding photos to a message sometimes does not work. Could we get the ability to have a separate message stream even if it’s to the same group of people?

One of the best software tools out there for small businesses

Kommentare: Scheduling, Clock in and outs, communication with employees, hiring - I use Homebase for all these features. I've made a couple of suggestions along the way and their customer support is superior. I feel heart or they find a solution for me that I didn't think of. Hands down, this is one of the best software decisions I've made for my company.

Vorteile:

The scheduling feature and time clock were the two most important features in implementing this software. But since then, the Hiring feature has become so valuable. Honestly every feature they offer is superb and what a great value.

Nachteile:

Honestly, I can't think of anything I don't like about it.

Love the APP! Wish you had cheaper monthly subscription options

Kommentare: Great! Just wish I could afford pro.

Vorteile:

We love the software. It allows us to schedule, save info, talk to employees, and hire! I would love to have the pro feature but we simply cannot afford over $300 a month just to schedule and speak to employees. I’m a VERY small business and that takes about all the left over money I have at the end of the month.

Nachteile:

The price, it also has been glitching ALOT. Most days I can’t see the schedule I created. The app will appear blank as if nothing has been created. I have deleted and redownloaded the app and still experience issues. The fact you can’t have multiple managers to adjust the schedule SUCKS. I am always signed in under my husbands profile to adjust the schedule. Please fix this. So many company’s would love this new permission set.

Undeniable benefits of Homebase

Kommentare: Homebase plays a vital role in ensuring smooth and efficient running of businesses by improving visibility and communication around scheduling process reducing frustrations and increasing productivity.

Vorteile:

Honestly, streamlining the process of scheduling of employees was my major challenge as a newbie. With time and the help of Homebase software, I have made this one of my pillars in building a popular business in the market with the increasing need for a more efficient way to schedule employees. It simplifies the process and lets you handle all your scheduling needs in one place. It also helps in improving visibility when it comes to staffing by replacing traditional methods which were notoriously inefficient.

Nachteile:

In project management, I have realized that it is hard to see the available members for optimization of team's utilization. Otherwise, I like the tool.