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Über Birdeye

Sammle authentische Nutzerbewertungen und überwache Nutzerbewertungen auf über 200 Websites an einem Ort. Mit BirdEye bist du online die offensichtliche Wahl.

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Vorteile:

We chose Birdeye because of its ability to integrate with our clients dental softwares.

Nachteile:

Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.

Bewertungen zu Birdeye

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/10

Birdeye hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 655 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (655)

David
David
President
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works well and good support

5,0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Nick
Nick
CEO in Kanada
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best choice for review management platforms

5,0 vor 4 Jahren

Kommentare: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Vorteile:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Nachteile:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Antwort von Birdeye

vor 4 Jahren

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Dan
Director of Social Media in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great tool for agencies looking to accelerate their growth

5,0 letzten Monat Neu

Kommentare: Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.

Vorteile:

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Nachteile:

Some integrations take longer to set up, but support is there every step of the way with updates.

Scott
President in Mexiko
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Definite No - Look further

1,0 letzten Monat Neu

Kommentare: Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members. After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract. Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients. Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right. BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended.

Vorteile:

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Nachteile:

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Abby
Project Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Highly Recommend!

5,0 letzten Monat Neu

Kommentare: I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.

Vorteile:

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Nachteile:

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

Nathan
Nathan
Director, Digital Strategy in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Birdeye a well-priced option for local listings management

5,0 vor 4 Monaten

Kommentare: Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.

Vorteile:

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Nachteile:

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Peggy
Marketing Coordinator in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Birdeye has been a great tool for our business

5,0 letzten Monat Neu

Kommentare: We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.

Vorteile:

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Nachteile:

We would have liked to see a few more options in reports.

Alexander
Procurement Manager in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why Birdeye Is The Best

5,0 letzten Monat Neu

Vorteile:

It is very helpful for payment processing It offers great reputation management comes with a live chat feature

Nachteile:

Well, Birdeye has lived to its promises and no issues.

Thomas
Digital Marketing Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients

5,0 letzten Monat Neu

Kommentare: Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.

Vorteile:

AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations

Nachteile:

Cost. This product comes at premium price.

shelley
senior marketing manager in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My experience with the Review Reputation Platform from Birdeye

5,0 letzten Monat Neu

Vorteile:

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Nachteile:

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Joe
Production Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Helpful For Reviews

5,0 letzten Monat Neu

Kommentare: Overall, we are really pleased with what we are getting with this tool and plan to continue using it.

Vorteile:

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Nachteile:

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Thad
Director of Operations in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good product, but flawed

4,0 vor 2 Jahren

Kommentare: The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

Vorteile:

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Nachteile:

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

Antwort von Birdeye

vor 2 Jahren

Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

Jessica
Jessica
Customer Service Dispatcher & Social Media Maven in USA
Verifizierter Nutzer auf LinkedIn
Baumaterial, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Reviews=Revenue w/BirdEye as Your Guide

5,0 vor 4 Jahren

Kommentare: Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

Vorteile:

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Nachteile:

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Antwort von Birdeye

vor 4 Jahren

Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Experience Management through BirdEye is an awesome experience

5,0 vor 5 Jahren

Kommentare: Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Vorteile:

BirdEye has made experience management a wonderful experience. We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape. It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc... Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Nachteile:

Switching from setup to campaigns could be easier.

Christian
CMO in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent consumer facing experience.

5,0 letztes Jahr

Kommentare: Overall, we are very happy with what Birdeye offers.

Vorteile:

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Nachteile:

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Antwort von Birdeye

vor 12 Monaten

Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!

Helene
Helene
Office Head in USA
Verifizierter Nutzer auf LinkedIn
Öffentlichkeitsarbeit und Kommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Birdeye makes it easy to keep reviews in one place

5,0 letztes Jahr

Kommentare: Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

Vorteile:

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Nachteile:

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Antwort von Birdeye

vor 12 Monaten

Thank for leaving Birdeye a review.We appreciate your business and support!

Melanie
Digital Marketing Specialist in USA
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Birdeye Feedback

5,0 vor 2 Jahren

Kommentare: Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used.

Vorteile:

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well.

Nachteile:

I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means.

Antwort von Birdeye

vor 2 Jahren

Yay! We really enjoy hearing customer success stories, so thank you for sharing Melanie. So happy the platform has been easy to use and was the solution that fixed the problem!

Marah
Marketing and Social Media in Jordanien
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for gaining a head start on the competition by better understanding customer requirements

5,0 vor 2 Jahren

Kommentare: Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo.

Vorteile:

Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to.

Nachteile:

Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately.

Antwort von Birdeye

letztes Jahr

Thanks for your detailed feedback and sharing your success story with us!

YOVANA
Executive Assistant in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Greatest Investment for our Company

5,0 vor 3 Jahren

Kommentare: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Vorteile:

You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!

Nachteile:

Make it easier to log in from different browser engines.

Alex
Product Strategy Specialist in USA
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Birdeye: A one stop shop

5,0 vor 2 Jahren

Kommentare: Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.

Vorteile:

I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.

Nachteile:

Looking forward to more reporting features. These should be fully customizable, schedulable and savable.

Antwort von Birdeye

vor 2 Jahren

Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback!

Lisa
Executive Assitant in USA
Bau, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Multifaceted Solution for Digital Customer Engagement

5,0 vor 11 Monaten

Kommentare: Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Vorteile:

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Nachteile:

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Hattie
Digital Marketing Strategy in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great For Agencies

5,0 vor 6 Monaten

Kommentare: I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.

Vorteile:

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Nachteile:

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Mary
Business Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love my BirdEye

5,0 vor 6 Jahren

Kommentare: We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.

Vorteile:

The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Nachteile:

There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Antwort von Birdeye

vor 6 Jahren

Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!

Mary Jo
CEO in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Birdeye

5,0 vor 2 Jahren

Vorteile:

GREAT customer service - every time! Esasy to use

Nachteile:

The reviews don't belong to me. If I leave Brideye all my reviews disappear

Antwort von Birdeye

vor 2 Jahren

Hi Mary Jo, we are happy to hear that you have been receiving "GREAT" customer service! Just to clarify that the reviews do belong to you and your business. :) Only on the Birdeye profile page is where you will see Birdeye reviews be deactivated if you choose to deactivate our services. They will not disappear. We just remove the page from the web but if you were to reactivate then we'll turn the page back on and all the reviews will be there. Now any reviews you generate to Google or other third party sites will always stay up there even if you leave Birdeye. Those reviews belong to your company and third party sites, so Birdeye has no control or ownership of those. If you have any more questions please feel free to reach out to me at ciera.saldona@birdeye.com. Thanks so much for being a Birdeye customer!

Daniel
Director of Agency Operations in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product. Highly Recommend

5,0 vor 6 Monaten

Kommentare: Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets.

Vorteile:

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Nachteile:

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

Lynette
Owner in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Birdeye is an Excellent Product

5,0 vor 2 Jahren

Kommentare: Excellent

Vorteile:

I have used Birdeye for over a decade and it just keeps getting better with more applications that help my firm get reviews, surveys, text messages and chat with potential clients. And so much more that I have not used yet. I absolutely love it! I have not found another company which would be as helpful or with Birdeye's excellent reputation. And the support is above the top! They are also careful to comply with Google rules regarding reviews. For all that and more I highly recommend Birdeye!

Nachteile:

I cannot think of anything I like the least about this software. It's all great!

Antwort von Birdeye

vor 2 Jahren

Happy to hear, Lanette! Thank you so much for sharing! We look forward to your continued success with Birdeye!