MyGov Permits & Inspections Erfahrungen

MyGov Permits

Vorteile:

The overall display of information for each permit is very helpful and I don't spend time searching for the information I need.

Nachteile:

We also use the information for park reservations and it does not include a way to prohibit overlaps in times and if if did that would make the reservation processes here work smoothly. We also wish it had a calendar for the reservations and permits that we could thread onto our web page otherwise we have to transfer all that data manually which takes an enormous amount of time.

Great product

Kommentare: I have had an overall excellent experience with this module. I like that I do not have to use it on a computer, but can also pull it up on a smart phone or tablet when away from my desk. Anytime I have needed assistance, executive has always answered my questions in a timely matter. I like that contractors can use this module to both request new projects, pay for their permits, and schedule inspections. It is nice that they can do this on their own time, and not have to wait on me to do everything for them (except for actually approving the project when they first put it in to verify everything is good).

Vorteile:

I like the ease of use with MyGov and the permits module. It is very easy to go step by step and create your project type, as well as choosing the applicable fees for the project. I also like that my contractors can do this online if they choose to, or they can come in the office. I have had contractors tell me that they really enjoy this system, and that there are other City's that have systems that are not as user friendly.

Nachteile:

I would say that I wish there were an option for contractors to be able to use the same username and password when logging into MyGov, and once they login, they can choose which City they are wanting to pull a permit from. I hear that as a complaint fairly regularly that it would be easier if they could just have one username and one password so that they do not have to have multiple accounts for each City.

Permits

Vorteile:

This software allows our department to be paperless, and to eliminate all the waste of paper permits. It is easy to access records, and it integrates with other departments. We can see code cases, property records, inspections and permits all on one screen.

Nachteile:

There are a lot of steps to enter a permit. I do wish that it would be a little more streamlined on one page.

Permits

Kommentare: We have been using the Permits and Inspection module since February 2013 and have an overall appreciation for what the MyGov team offers in product function for the nicely affordable monthly price.

Vorteile:

The permits module is very easy to use. The original set-up included the MyGov team importing all of our property files from the Central Appraisal District which auto-populates when we, or applicants enter a permit. The dialogue feature using notes is also very helpful for contractors requesting inspections and wanting to state something unique to the inspector about their inspection request.

Nachteile:

I wished the inspection list would automatically reference your location to the nearest inspection on your task list by using geo-coding.

Permits

Kommentare: Credential and permit expirations are definitely better monitored using MYGOV.
Inspections cannot be issued if the credentials have expired; it would be beneficial of permits could also not be issued if the credentials have expired.

Vorteile:

This software is accessible by the COTC building/inspection dept, contractors, and others anywhere and anytime. It has organized the process of permit applications reviews, payments, and inspections. The Reporting feature is great for retrieving data to generate reports.

Nachteile:

Predefined reports cannot be setup in MYGOV for COTC required report formats. This software payment component uses a third party payment processing company for credit/debit card payments. Then this information has to be re-entered into the COTC finance system currently used. It would be more efficient if this happened automatically.

Permits

Kommentare: We are able to do accurate reports when we need a count for a certain type of permit, we can do reports daily weekly, monthly, and yearly if needed. Love the program.

Vorteile:

The ease of tracking all permits and inspections that go along with the permits.

Nachteile:

software is great, we are not able to do inspections or enter anything with the program is not functioning properly. makes it difficu;t for the Code Officers when they are out in the field and cannot access the program because of the program being down.

The Ease of Permitting

Kommentare: We have had an exceptional experience with the Permitting Module. It grows as we grow.

Vorteile:

I love the MyGov Permitting module because it allows us to track the progress of projects, inspections, contractors, subcontractors for each address. It links to our Appraisal District for accurate and timely parcel information and it combines the ability to track all kinds of data to run pretty much any report that is needed.

Nachteile:

The majority if items that I would list as least favorite things are usually rectified once I either figure out how to make it happen, or I make a suggestion. The suggestions are usually implemented within a few days or at the very least are discussed further to ensure that a few clicks can't already make it happen. Customer Service is Awesome!

I love Mygov, it makes my job so much easier!

Kommentare: I love to be able to track what payments I have received and what are outstanding. Having access to my archived items quickly is a big help when having to research permits at some of our ongoing business park projects.

Vorteile:

I love the search and reporting functions It really helps me track my permits statuses at a glance!

Nachteile:

Nothing, I find it adaptable and easy to use.

Permits and inspections

Kommentare: I have access to the most important part of the permits so I can answer permit and inspections questions if the customer has problem viewing it on their side or if they are at the job side with no access to computer and I can give them all information that it is needed at the moment.

Vorteile:

Easy to used, and fast, all steps are well define so that why we minimize the errors

Nachteile:

that would be the part that if you are imputing a permit there is no way to put that one on hold to check on a registration or to assist a customer that walks in unless you have already issue the permit but not at the beginning

Permit Tech

Vorteile:

Its user friendly and easy to access. I like the ability to scan plans and plans are available even after its been archived.

Nachteile:

Sometimes it seams after they do an update, there are problems that occur.

Dismal

Kommentare: Dismal. I am sure the rep is less than thrilled too.

Vorteile:

None. I find nothing about it positive. I went from 8 minutes to 30 minutes while I call around to get help issuing a single electrical meter loop....and that's one of several issues.

Nachteile:

1. Your introduction was 6 months ago and prolonged its "release." Every month was another month. Then, you introduced the "new software." A permit , for example, would take 8 minutes and I could issue both a receipt (which contained broken down costs) and then issue a permit for work. I went from 8 minutes to 30 minutes in getting a permit into your system. Frankly, I find it less than intuitive and poorly designed. I am fine with update but you've made it more complicated and less user friendly as an end user.

Permits Review

Kommentare: I would probably benefit from actual training on the system. I am a relatively recent hire and have not been fully trained.

Vorteile:

It is pretty cost effective for our budget. Our city has limited resources and MyGov provides a mechanism to keep track of our permits via an automated system.

Nachteile:

Not always user friendly. Hard to get a live person to speak to.

Opinions

Vorteile:

I like that it is very simple to enter the information.

Nachteile:

The steps were confusing the first few times.

Mygov Permits Review

Kommentare: Mygov Permits has helped us streamline our permitting process and provided us with a central location to house our permit data. Mygov technical support is always courteous and prompt.

Vorteile:

Mygov permits has streamlined our permitting process and has given us the option of accepting on-line permit applications. This works especially well for our simple over the counter permits. The ability for our inspectors to use a wireless device for field inspections has also been helpful.

Nachteile:

Reporting is complicated and difficult to set up. There are some features of the software that are fixed and can not be customized or adjusted to meet our specific needs.

Permit Review

Kommentare: We are finding that the reporting is an excellent tool. Having everything electronic verses everything on paper is a plus.

Vorteile:

The total idea and concept of the software are excellent. However it could be a little more user friendly. The forms are time consuming to fill-out. We often take the collaborator's money and then fill in the form later since it is so time consuming.

Nachteile:

For the most part the software is good. As mentioned above, the there seems like there could be some time management efforts put into making the software a little more user friendly as far as not being so involved in getting the project started.

Ross Aguirre

Kommentare: very good.

Vorteile:

Works good easy access . I use an IPAD for my daily act

Nachteile:

sometimes takes time to receive on my computer.

Review of Permit Section

Vorteile:

The software does a great job storing and providing access to information quickly.

Nachteile:

I believe there are a few features missing that would make a big difference such as the ability to create a shortlist of easily accessible commonly used addresses.

Permitting

Kommentare: Saving time issuing a permit. If you input all your information before you start using the program it makes it alot easier in the long run.

Vorteile:

Once you learn the program it is very easy to complete a permit.

Nachteile:

There are alot of steps to complete the permit.

Permit Review

Vorteile:

That is keeps track of everything in one spot.

Nachteile:

Too customizable- we are pretty new to it and there is soooo much to try to set up.

My Gov Permits review

Vorteile:

The ease of use and ability to easily make any changes.

Nachteile:

The lack of customization options for applications