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Über Captivated

Ermöglicht es Kunden, mit deinem Unternehmen über Textnachrichten zu kommunizieren, um das Engagement und die Gesamterfahrung zu erhöhen.

Erfahre mehr über Captivated

Vorteile:

Every feature we use is a huge time saver compared to our prior methods. It is very easy to use and become comfortable with in a short time.

Nachteile:

The interface and UX were difficult to understand at the start but we are getting the hang of it.

Bewertungen zu Captivated

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,9
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,4/10

Captivated hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 11 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (11)

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Nutzerbewertungen filtern (11)

Erica
Marketing Specialist in USA
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Texting is Not the Future, it's Now.

5,0 vor 3 Jahren

Kommentare: This software is very user-friendly and easy to set up. It really provides a way for your customers to better engage with your business.

Vorteile:

Captivated allows us to communicate with customers the way they want. Barely 20% of emails are opened and read, but 100% of text messages are. We have only scratched the surface of what this software can do and it has already paid for itself. The way of the world is texting and immediate gratification. Customers want answers immediately, and texting affords us the two-street of preferred communication. It also comes with a chat feature, so we're able to offer both texting and live chat.

Nachteile:

There aren't many limitations, but if you want to use this for mass marketing messages, it could get costly. Otherwise, it's a very affordable way to communicate with new and existing customers.

Antwort von Captivated

vor 3 Jahren

Erica, thank you so much for the kind words. Love to hear that the software pays for itself! We hope to continue to serve you for years to come!

Kyra
Delivery Specialist in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Captivated and their team was outstanding!

5,0 vor 3 Jahren

Kommentare: I have been in customer service for a long time and have had to work with support teams constantly. Most the time I was put on hold or transferred back and fourth, no one could find the answer or it took days to get back to me. Not with captivated! I'll admit I am not one to leave a review for people...ever. But with Captivated I had to because they were that amazing to work with!! The self scheduling and follow up system was great, but the support and help that I received while working with the Captivated team was the selling point for me. They really go above and beyond. So nice and helpful but FAST always received responses right away and first thing the Monday morning if I messaged on a weekend or after hours. To me that is everything because transferring a business over to a new system you constantly have questions and are needing to adjust and they were able to help every step of the way.

Vorteile:

The software that Captivated provides is very user friendly, responsive, easy to navigate and makes contacting customers so convent. Switching over to using Captivated was with such ease and working with their Captivated Support was unlike no other! I received fast responses each time and every time I needed to change something or make it easier they were able to fix/change it right away. When I needed help they would call me or explain everything in detail and made sure I understood and that is what I wanted. The system was so customizable but the default settings were amazing from the start. The way it always reminded and sent out messages on a good timeline was the best part. This allowed me to do more with my in person customers and the system to do the contacting work for me.

Nachteile:

I didn't like that on my google calendar that I attached I couldn't just select a date and book the appointment I had to send them a booking link first. Then I found out that Captivated Support just had to send me the links to bookmark and I wouldn't have to do it that way. It was so much easier after I found that out. My only recommendation for that would be to let users know about that and explain it a bit more in depth. However this might have been on me and I didn't understand because in the beginning when we switched over I had a lot of other things going on as well.

Antwort von Captivated

vor 3 Jahren

Kyra, thank you so so much for the kind words! They definitely put a smile on my face. Love the "system did the contacting for me". So nice, right?! I will definitely make sure to explain the calendar integration and options more clearly moving forward. Again, thank you so much for your business and being so great to work with!

Kim
Team Leader in USA
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Daily Captivated Life

4,0 vor 3 Jahren

Kommentare: It gets the job done. We still have to have an employee hand type every phone number for the daily contact list. It's frustrating but we're glad we still have the option.

Vorteile:

I enjoy how simple it is to teach our employees how to use it.

Nachteile:

I'm frustrated that it doesn't work the way we were told it would work with RealGreen. The two aren't paried the way we were told they would be.

Antwort von Captivated

vor 3 Jahren

Kim, I'm so sorry to hear that your experience did not match your expectation for the integration with Real Green. We are consistently working with Real Green to further improve and enhance the texting experience. I would love to connect with you to discuss how you would like to use Captivated with Real Green. Shooting you a message now. I believe we have options that will solve any issue you are experiencing. One of those would be doing a contact import. This will eliminate the need for any hand typing phone numbers for the daily contact list. If we work together, I believe we can come up with solutions to improve your company's efficiency and productivity utilizing both Captivated and Service Assistant in tandem. If there is anything else we can do, please let me know. Happy to help!

Bradley
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A must have tool for Real Green users

5,0 vor 3 Monaten

Kommentare: Very good - Happy with product/service and will continue to use.

Vorteile:

Ease of use - ability to quickly text groups of customers

Nachteile:

While not Captivated's fault, there is some integration missing within SA5/Real Green. This may be something they are working on but the integration could be better.

Amanda
Internet Sales Manager in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product, great customer service

5,0 vor 3 Jahren

Kommentare: I've been in the BDC for 11 years, used several chat/text systems and Captivated is the best!

Vorteile:

Ease of use, fantastic customer service. Very user friendly.

Nachteile:

Only con - Captivated chats do not feed directly into CRM.

Antwort von Captivated

vor 3 Jahren

Amanda, thanks so much for this review! Adding a Zapier integration and sending conversations via ADF are both high up on our product roadmap. Check back for updates on this addition. We love to hear that our software is your favorite! Thank you for being a valued customer!

Annette
Accounting Administrator in USA
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Captivated review

5,0 vor 3 Jahren

Kommentare: I think people find it easy to communicate through this system to us. Its very easy to give quick responses to customers with long boring conversations.

Vorteile:

It is very user friendly. Very easy to use. Perfect for the growth of customers. Customers seem to respond better through texting.

Nachteile:

There is not anything I don't like about this software. I do not have one complaint.

Antwort von Captivated

vor 3 Jahren

Thank you so much for your review, Annette! Love to hear that you don't have any complaints. We appreciate you!

Ty
Owner in USA
Chemikalien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Don't run a service company without it!

5,0 vor 3 Jahren

Kommentare: Fantastic! Great product, support is always timely, friendly, and on point.

Vorteile:

It is hard to pick one thing. Every feature we use is a huge time saver compared to our prior methods. It is very easy to use and become comfortable with in a short time.

Nachteile:

A year and a half in and no con's as of yet.

Antwort von Captivated

vor 3 Jahren

Ty, thank you so much for taking the time to leave this review. So thrilled to hear that it has become essential to your business infrastructure. We appreciate you!

Barry
General Manager in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I got Captivated

5,0 vor 6 Jahren

Kommentare: It puts us in immediate contact with customers so that we stay apprised of any need that we may be able to fill.

Vorteile:

The ability for our employees to text directly to our customer base from our business phone number.

Nachteile:

I didn’t want to have to load our data into the system. As it turned out, Captivated Support did it for us.

Michelle
Director Of Online Marketing in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Captivated increase the SMS marketing conversion rates

5,0 vor 2 Jahren

Vorteile:

Captivated adds high value to our SMS communication with our customers and decreases the effort required for getting conversions.

Nachteile:

We have been using Captivated for a long time and we have not any negative experience till now.

Kailee
Technology specialist in USA
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helped communitication

5,0 vor 3 Jahren

Vorteile:

It so much easier to text customers and if they have a problem they can get a response quick

Nachteile:

some of the mass texting can get tricky with our third party we use with them

Antwort von Captivated

vor 3 Jahren

Thanks so much for the review, KaiLee! We are always working on improving integrations with Service Assistant to make communicating with your customers as quick and efficient as possible. Thank you so much for being a valued customer!

Haley
Marketing Manager in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great customer support

5,0 vor 3 Jahren

Kommentare: Noelle was a huge help over the period of multiple days and continued to follow up until my problem was solved. Included personalized help video links and troubleshooting on her end until I understood the process. Thanks so much!

Vorteile:

Integration with our software, organization of teams

Nachteile:

The interface and UX were difficult to understand at the start but we are getting the hang of it. Support has always been helpful with any questions!

Antwort von Captivated

vor 3 Jahren

Haley, thank you so much for the thoughtful review! Is there anything in specific with our interface and/or UX that was difficult to understand? I would love to help you understand it better as well as improve our software so others find it easy to use. Thank you again for your business! We appreciate you!