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Über Missive

Teamposteingangs- und Chattool, mit dem Teams über verschiedene interne und externe Kommunikationskanälen zusammenarbeiten können.

Erfahre mehr über Missive

Vorteile:

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far.

Nachteile:

No quote/reply feature on chat. No ticks of message read on chat.

Bewertungen zu Missive

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,9
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,5/ 10

Missive hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 98 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (98)

Thomas
Thomas
civil engineer in USA
Verifizierter Nutzer auf LinkedIn
Kunststoffe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

unified communication

4,0 vor 5 Monaten

Kommentare: It helps a lot to have more divided conversations, thus having clear, precise and live conversations to give continuity to the work quickly with better and personalized ideas

Vorteile:

I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared inbox between several users to validate information every time it is needed without having to ask again or download the same information several times

Nachteile:

I have not had any problems, it has always been used correctly and works well, giving good management to my work conversations

Christian
CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great solution to email/conversation management with clients

5,0 vor 11 Monaten

Kommentare: The team at Missive is great to work with, responsive and knows their product well.

Vorteile:

Great interface design and powerful rules engine.

Nachteile:

Calendaring is just okay - still using another tool for this aspect of our workflow.

Laura
Design Coordinator in Kanada
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Missive Review

3,0 vor 5 Jahren

Kommentare: A great resource when working with many different types of email platforms and communication platforms.

Vorteile:

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Nachteile:

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Stephanie
Customer Service Agent in Südafrika
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

If your looking to streamline your business communication, Missive is the platform to use!

5,0 vor 3 Monaten

Kommentare: My overall experience with Missive is incredible. It's such user-friendly platforms that have all the tools I need to effectively communicate and organize my work. It has amazing features to keep the communication between colleagues and clients streamlined from start to finish.

Vorteile:

Missive has so many benefits to it, especially when it comes to the proper tools to communicate with colleagues on email threads with Clients. The layout is very structured, organized, and easy to navigate, which is great!

Nachteile:

I honestly don't have anything at the moment that I don't like about Missive.

Jonathan
Vice President of Business Development in USA
Rundfunk, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Most Comprehensive Email App

5,0 vor 12 Monaten

Kommentare: I have to share that I was very close to canceling my Missive subscription to find some savings due to a recent pay cut I was asked to take. After trying out other software, I could not leave Missive. Nothing beats it in terms of customization and feature set that makes my email life productive.

Vorteile:

The amount of options and customizations. The integrations, clean layout.

Nachteile:

The cost. It's quite expensive being a single user not having my company pay for it.

Chris
MD, CEO in Deutschland
Medienproduktion, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Finally: E-Mail and Communication done right

5,0 letztes Jahr

Kommentare: Did a lot of research before and must say: Very happy I switched with my whole team. Office life got a lot easier and more fun even. Also really great and blazing fast e-mail support in case of questions. I am very amazed how this company pulls this off with a very fast growing but still quite small team to develop, maintain and manage a product of this complexity.

Vorteile:

Mailboxmanagement and team collaboration on e-mail is best in class. Stable, fast and incredibly efficient. Also great in-depth customizability through nuanced settings and customizable shortcuts, responses, etc... The In-Conversation Teamchat saves a lot of Slack messages with copy+paste email content and gets rid of a lot of misunderstandings due to inefficient communication.

Nachteile:

Only thing I do miss from outlook is the faster inbox search through local index files that worked almost in real-time. In Missive, it might take a few seconds until it crawled the mailbox content for keywords. But it works reliable.

Jeff
Director in Australien
Design, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changer

5,0 vor 4 Monaten

Kommentare: Overall, Missive has significantly improved how our team handles communication. It's especially great for teams that rely heavily on email and want to bring more collaboration and structure to their inbox. While there are some minor areas for improvement, the app has been a powerful tool for increasing our productivity and keeping everyone on the same page. I’d definitely recommend it to any team looking for a shared inbox solution!

Vorteile:

The collaboration features are by far the best part of Missive. Being able to assign conversations to team members, save drafts, and comment directly on emails without cluttering the main thread is incredibly useful. It turns email into a real-time, collaborative workspace, which makes team communication smooth and efficient.

Nachteile:

The mobile app could use some improvement in terms of user experience. While it’s functional, navigating between different threads and inboxes can sometimes feel a bit clunky, and the layout is not as intuitive as the desktop version. Additionally, setting up certain advanced features like custom rules takes some time and technical knowledge.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great product

5,0 vor 9 Monaten

Vorteile:

Multiple inbox management, team allocation, integrations and more. Support team is always great, super helpful and responsive for the more quirky issues experienced when using a large amount of inboxes and integrations.

Nachteile:

Calendar for me isn't hitting the spot, but still handy to have access to the calendar in Missive.

Raphael
Raphael
CEO in Kanada
Verifizierter Nutzer auf LinkedIn
Landwirtschaft, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One email app to rule your workflows

5,0 vor 9 Monaten

Vorteile:

1. Accounting automations 2. Customer service automations 3. Team based emails splitting

Nachteile:

1. Set up User interfaces are sometimes packed but there is good documentation even though.

Vishal
Senior executive in Indien
Verbraucherdienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Missivs review

5,0 vor 3 Monaten

Vorteile:

consolidates emails, chats, and tasks into one platform, making communication and collaboration seamless across teams.

Nachteile:

not familiar with collaborative inboxes, getting accustomed to Missive’s interface and features might take time.

Isaak
Isaak
CEO in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Missive for the win!

5,0 vor 4 Jahren

Kommentare: Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Vorteile:

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that. But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling. We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales. It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Nachteile:

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform. We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Patrick
App Wrangler in Neuseeland
Computer-Software, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Missive is one of if not the best App I have ever used - and I test and set up Apps every day!

5,0 vor 3 Jahren

Kommentare: A total pleasure. If only every SaaS product/company was as awesome as Missive!

Vorteile:

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Nachteile:

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

Antwort von Missive

vor 3 Jahren

Thanks!

Jake
CEO in USA
Design, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Stable, powerful and great support

5,0 vor 5 Jahren

Vorteile:

1. Unlike many email clients, missive is modern, stable, and extensible with good built in integrations (asana, pipedrive) and it's extensible. We were able to create our own sidebar plugin for a custom CRM, to view crm data of the person you're emailing with in the sidebar, in just a few days. 2. Missive's support is fantastic. Their team quickly answers and fixes any bugs fast if you find them. 3. The mobile version is as fully-featured as the desktop and stays completely in sync. 4. Missive is very actively releasing new features making the product better all the time. An example of this is the new Missive Chat which lets you embed live chat into your website and then see/answer messages from visitors within Missive.

Nachteile:

The UI can be a little bit complex especially the sidebar, though you can customize it. The settings area has loads of customization options but might benefit from a search function within settings to find the right option you're looking for, since there are a bunch of tabs in the settings window.

Bimbola
Founder in Sierra Leone
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tried a bunch but settled for Missive

5,0 vor 4 Jahren

Kommentare: Very satisfied

Vorteile:

Ease of use and price point not too bad for small business. Great support whenever needed and team continuously improving the software and app. App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist. We have use over 5 support apps and shared mailbox solutions (Front, Zoho etc) but we are settled and comfortable with Missive. In the end it was a toss-up between them and Groove but we have not regretted our choice.

Nachteile:

The contacts section. My ideal would be a solid support app and CRM in one. Missive does have a decent integration with Pipedrive but we don't use it. In fact, what I'd like it to be able to do mail merges to clients.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feature-rich email client, great for collaboration

5,0 vor 11 Monaten

Vorteile:

- Collaboration with team members on emails is greatly facilitated - Stable product that is updated often with great features - Lots of neat features to help with email workflows

Nachteile:

- Search and filtering feature is not very powerful, and quite slow - Instant messages are great but can sometimes create too many communication channels

Sushant
Process Manager in Indien
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shoutout to [sensitive content hidden] and Missive for Top-Notch Support!

5,0 vor 11 Monaten

Vorteile:

I had a great experience with Missive, especially with [sensitive content hidden] from customer success. He helped me sort out a tricky "rule/filter" problem and got my emails organized just the way I wanted. [sensitive content hidden] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive. Big shoutout to [sensitive content hidden] and the team!

Nachteile:

As of now, it is good as is, and they are constantly improving, so there is no downside as such.

Gerald
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Step aside, Outlook - Missive is email done right!

5,0 letztes Jahr

Kommentare: Shared inbox issues are gone overnight. I love that all it takes is my Missive account and password, and I can access all my email in a browser or desktop or mobile app. Super simple now to switch computers, just install Missive, one username and one password, and email is set up! How amazing is that?

Vorteile:

Primary reason for purchase was this: Shared email has special needs. We were failing to follow up with clients who emailed, primarily because the first person to read the email marked the message as read. With Missive's discrete per user read statuses, this no longer happens. Also the ability to turn an email into an assignment and have it show at the top of a co-worker's inbox is exactly the functionality we dreamed of....Step aside Outlook, etc....Missive is where email happens now!

Nachteile:

It's expensive. But it is solving our problems!

miguel
CEO in Portugal
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great App!

5,0 letztes Jahr

Kommentare: Integration with another apps and team colaboration in chat

Vorteile:

I love the integration with another apps and chat option.

Nachteile:

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Gabriel
Gabriel
Executive Assistant in Dominikanische Republik
Verifizierter Nutzer auf LinkedIn
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Powerful email collaboration client

4,0 vor 2 Jahren

Kommentare: Very pleasant, communication is excellent, they've answered our questions in an average of 20 mins for a reply. Very stable as well. Overall would recommend.

Vorteile:

Lightning fast email client. It allows for deep collaboration in our office, easily managing each other's inboxes and keeping internal and external communications separate. Updates come regularly and always add something new to keep up with the pace.

Nachteile:

There are features that I wouldn't say are missing, but are a bit hidden, like for example for multiple email signatures, you'd have to create an alias for each instead of like with gmail it has it's own section.

Meg
Meg
Co-founder in Kanada
Verifizierter Nutzer auf LinkedIn
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Streamline Communication and Enhance Workflow with Missive

5,0 vor 2 Jahren

Kommentare: Missive empowers teams to work together seamlessly, enabling faster response times and improved productivity.

Vorteile:

Missive has proven to be a game-changer by allowing us to consolidate all our external communication channels, including customer service, business development, and media/press, into a single software platform. This has been positive in improving workflow and responsiveness.

Nachteile:

There's potential to improve the ticketing system into more of a helpdesk flow for better management.

Christoph
Christoph
CMO in Deutschland
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Collaboration Tool based on Email

5,0 vor 2 Jahren

Vorteile:

We love Missives Team Inbox Feature and the way it enables our company to work together remotely. We can't imagine working without Missive anymore, it has been a huge booster for our workflows and productivity overall. The team of Missive itself is highly responsive and super helpful and always working hard on the product, delivering new updates with the latest developments super quickly.

Nachteile:

If I have to mention one thing, it's that tasks within Missive aren't solved ideally yet. While you can create tasks and assign users in conversations, there is no function to filter for tasks or view a total task list. As we do not use Missive for actual workflows (we have a CRM for that), this isn't a huge deal for us, though.

Dylan
Dylan
Operations Manager in Australien
Verifizierter Nutzer auf LinkedIn
Fotografie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our team adores missive

5,0 vor 3 Jahren

Kommentare: We found traditional email programs had far too many gaps. We were losing conversations and context. We were also having to double and triple-handle conversations with an awkward combination of email and chat. Missive puts chat and email together into one intuitive space. Clients have a better experience, our staff find their customer workload easier to handle, and I have much better oversight over our company communication.

Vorteile:

Without exaggeration I spent two years testing out various email/help-desk solutions for our team before eventually settling on missive. It ticks so many boxes for us: imap synch, effortlessly colloborative, customisable rules, easy escalation pathways. It is also the first tech tool that I've introduced to our team that most staff actually love. In less than 24 hours we went from missing Thunderbird to happily moving everything across. Missive just works, and I love it.

Nachteile:

I would love to see some more integrations. Missive has some nifty features built around iframes - but better integration with some of the common integration tools would make this even easier.

Madelyn
Lead Placement Coordinator in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Missive Has Increased Productivity

5,0 vor 3 Jahren

Kommentare: Missive has been phenomenal, and has changed the way our team collaborates. We are over the moon about the service that Missive provides for us, and are always excited to see the different updates and news letters that they provide. We recommend Missive to many friends in colleagues in all different industries.

Vorteile:

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Nachteile:

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

Jimmy
CEO in Schweiz
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Mail Management / Shared Inbox Software

5,0 vor 3 Jahren

Kommentare: We are a very small team and were desperately seeking some inexpensive software that helped us manage our customer email inquiries. All the other tools I've tried were overkill (ticketing, etc.) for our needs.
Whis this software you can not only handle your customer emails but you private emails can be managed as well and at the very same place. No switching software anymore for different email needs...

Vorteile:

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far! Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes. This is one of the rare examples for a software that I actually like to pay for because I think they deserve my money! (I even took the time to write this Review...)

Nachteile:

Haven't really found some negative points yet, but I am a new customer. You cannot understand every aspect of the software without reading about it in the help system. But you can try out everything and then delete your experiments after that, which is very positive.

Daniel
Daniel
CEO in Brasilien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The ability to comment and collaborate with your team in individual email is simply fantastic!

5,0 vor 7 Jahren

Kommentare: Missive helps me to have better communication with my team. The ability to comment directly on individual emails allows me to gain productivity.

Vorteile:

Simple and easy to use. Collaborating with team members is incredibly easy. Regular updates. Incredible support.

Nachteile:

The user interface could be better and cleaner. Minor bugs can occur, but are corrected almost immediately by the Missive team.