Bewertet am 24.2.2017
Modifiable POS System that is easy to use, quick update availability, and economically friendly
Kommentare: When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.
Vorteile: What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.
Nachteile: I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
Bewertet am 7.7.2017
Good system, but the true shining star is one of their employees.
Vorteile: We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.
Bewertet am 31.12.2018
Kommentare: While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.
Vorteile: Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%
Nachteile: there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.
Antwort des Softwareanbieters
von James an 15.1.2019
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.
We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.
As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.
We looking forward to hearing from you.
Bewertet am 12.2.2019
Very useful system for SME
Kommentare: Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.
Vorteile: The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed
Nachteile: Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.
Antwort des Softwareanbieters
von Epos Now an 21.2.2019
Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible.
The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about
profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.
I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this.
If you wish to provide any additional feedback please email email@example.com
Bewertet am 23.9.2017
EPOs Back Office set up from the begining .
On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.
Bewertet am 29.11.2018
Best Epos system on the market
If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system
Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys
Vorteile: Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it
Nachteile: Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.
Antwort des Softwareanbieters
von James an 11.12.2018
Thank you for leaving a review of Eposnow. We are really pleased to hear that the transition to ourselves has gone well and we are really excited to work with you and your business in the future.
I will make sure Olly gets to see your review, he is a really great asset to us at Eposnow.
Bewertet am 16.2.2018
I've been using EposNow for 2 years, I would greatly recommend!
Kommentare: I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!
Insights into sales, stock, customer loyalty all on dashboard and easy to read.
There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do!
Support are brilliant, always very friendly and helpful.
There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see.
The apps that integrate are very useful and there is something for everything you could think of!
I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.
Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.
Bewertet am 13.2.2017
Eposnow is a phenomenal software!
Kommentare: We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!
Vorteile: Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!
Nachteile: Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.
Bewertet am 26.10.2018
Good system with many feature and few limitations
Kommentare: Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.
Vorteile: Price and ability to manage my system remotely their website.
Nachteile: For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.
Antwort des Softwareanbieters
von Epos Now an 7.11.2018
Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities.
It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you.
Bewertet am 21.7.2018
Excellent POS system for various types of business, expecially hospitality ones
- great 24/7 support team
- elastic SAAS solution that can be customised for various business needs
- cloud-based solution that can work on any device and any operating system
- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive
- As this is a massive provider, you might sometimes wait a long time for your new features to be implemented
Antwort des Softwareanbieters
von Epos Now an 24.7.2018
Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team.
We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases.
If there is anymore feedback you would like to add we would love to hear from you at firstname.lastname@example.org.
Bewertet am 24.2.2017
Difficult implementation, but lots of potential
Kommentare: We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.
Sales interface and usability for transactions
Overall look and style of equipment and graphics
Price for value
Mobility and Flexibility
Misleading information during demo/search process
Unreliable support during implementation
Lack of standard features and functions- units of measurement, limit on dollar amounts, etc
Confusion regarding which features are/not available via apps
Bewertet am 25.7.2018
The perfect solution for my business
Vorteile: The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.
Nachteile: epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.
Antwort des Softwareanbieters
von Naiomi an 1.8.2018
Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future.
Bewertet am 19.6.2017
Cons I was charged month after month for NOTHING
Kommentare: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Vorteile: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Nachteile: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Bewertet am 15.8.2017
Does what it says and then some...
Vorteile: After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.
Bewertet am 15.9.2016
Good experience with Epos Now
Vorteile: Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.
There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.
Bewertet am 27.2.2019
A great POS and back end solution
Kommentare: I have very few negative things to say about EPOS Now. We love it! I wish there was more customization / versatility for making labels. We desperately need to be able to use the Deliveroo, but only have one location. Please review this and come up with a reasonable amount we can pay to use it. Also would like to see more add on app dev.
Vorteile: Ease of use, great support, versatility - takes VERY LITTLE training. Love that it works with Paypal.
Nachteile: Limitations on creating labels, lack of ecommerce interface - we only have one location and really need Deliveroo.
Antwort des Softwareanbieters
von Epos Now an 28.2.2019
Thank you for leaving us a fantastic review, i'm so pleased to read that you would recommend us.
We take all feedback seriously and use this to improve the products and services we offer to our customers.
Your feedback regarding labels we are aware of and this is on our road map for delivery this year. I would direct you to use the feature vote option in your back office to push the priority level of this development as this will help to get it delivered sooner.
We do have Deliveroo functionality, however you will require a verified Deliveroo account before this can be integrated, this will need to be arranged by Deliveroo themselves. If you already have an account with Deliveroo then please contact us to discuss further.
Thank you once again for your review and if we can be of any further assistance please do not hesitate to contact us.
Bewertet am 15.8.2017
Incredible service !
Vorteile: Incredible service! We have been using the services of Epos now since starting our site shop 18 months ago - the product has proved excellent over this time, and i must say that the service from the support team most recently was incredible. We are only a small company but he really took the time to go through every aspect of our reporting process, and answering our queries Many thanks indeed
Nachteile: There aren't many bad things to say apart from maybe the software releases can cause some issues every so often
Bewertet am 14.8.2019
Kommentare: If it were easy to switch services, I would in a heartbeat. But I'm hopeful with time, they will listen to feedback and improve the product.
Vorteile: The back office is fairly easy to navigate for basic needs
Nachteile: The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con - The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse. The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service. They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?
Bewertet am 21.12.2017
Vorteile: Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we’d done before. I just also say that the tech support and ‘live chat’ has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets. The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday’s sales and last weeks sales.
Nachteile: A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products. We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.
Bewertet am 21.7.2018
Do not purchase if you are in the hospitality industry.
Vorteile: The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.
Nachteile: This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.
Antwort des Softwareanbieters
von Epos Now an 23.7.2018
Hello Mr Davis,
I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly.
I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you?
Bewertet am 28.9.2017
Vorteile: After purchasing a card payment machines i was referred through to Epos for my till solutions. After speaking with one of the point of sales consultants, who was very knowledgeable and helpful, he recommended the right products for my new business after listening to my requirements. With in the hour of our call i had received a comprehensive quote and was able to review the demo. By lunch time i had made my decision this was the right company for me and by close of play i made my purchase. I would thoroughly recommend this company for your till solutions. Not only have they supplied me with a really competitive quote but the service i have received so far has been second to none.
Bewertet am 8.4.2018
Terrible customer service
Vorteile: The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.
Nachteile: Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!
Bewertet am 16.12.2017
Good system and good customer service
Vorteile: I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.
Bewertet am 28.11.2017
Happy with the system
Vorteile: I use the product every day and am happy with the ease of use. Everyone picked it up quickly and the system is working for the business. I don’t have any issues with the system and am going to integrate with my payment provider. I have never had any need to phone the customer support team but know they are there if I need anything.
Nachteile: I would like to see some improvements to invoicing. In particular I would like to be able to put my company logo on the invoice. Another thing that I have noticed is that when you look at an invoice it generates a new invoice number which does not need to happen when you are purely viewing an existing invoice.
Bewertet am 24.1.2019
Vorteile: I absolutely love Espos now. It has an amazing back office, tons of report options and very easy to use as a manager.
Nachteile: I don’t have any cons about this product. It’s A m a z i n g p r o d u c t
Antwort des Softwareanbieters
von James an 1.2.2019
Thank you for leaving us such a fantastic 5 star business review, it's great to hear how happy you are with your system,software and the service we provide.
Epos Now’s back office interface is highly customisable, allowing you to select the information that's most valuable to you. Create insightful dashboards that provide an instant overview of your business, receiving real-time sales, product, and employee information.
Our dashboard options include profitability, revenue, staff or products analysis by location, staff members or across the whole business. This allows you to figure out what’s working and what isn’t to make actionable changes which will boost your bottom line.
If we can be of any further assistance then please do not hesitate to contact us