NPAWorks Erfahrungen

Really Like This Program

Kommentare: I’ve had a really positive experience using NPA Works for both clinical and administrative uses. It’s user friendly and able to be used with a variety of funding sources.

Vorteile:

NPA Works is great for scheduling and accessing client information. Has way to input mileage as well. Easy to use once you familiarize yourself with it.

Nachteile:

Takes a little while to figure out where everything is but it’s user friendly and has the potential to use the program for many clinical and administrative functions.

Easy to use software for documentation

Vorteile:

NPAWorks helps with writing electronic notes and keeping my schedule organised, as well as the billing of services.

Nachteile:

The software is sometimes slow and often lags when starting up. Notes can also be lost.

Difficult to learn to use

Kommentare: I'm honestly very frustrated with the lack of training and other assistance available to learn this system.

Vorteile:

There are many helpful elements of this software, including the Scheduling Genie and other billing things that we haven't utilized yet.

Nachteile:

NPAWorks is very difficult to understand. It's a very technical system. The worst is the Flexible Reporting, which is not user-friendly. It has taken me months to understand the best way to structure each report to be as helpful as possible. There needs to be a more in-depth description on how to use the reporting feature. The NPA Knowledge Base is not well written and contains both very technical and very confusing language which makes troubleshooting extremely frustrating.

Codemetro's NPA Works lacks adequate support

Kommentare: I've been using NPA for over four years now. The product functionality appears to be improving but they don't seem to be interested in what their customers think. They've taken functionality away from us and then ask us to add the missing functionality to their feature request list. I'm shopping for a new system.

Vorteile:

The software integrates with Catalyst. NPA handles our basic needs related to ABA therapy.

Nachteile:

The customer support is atrocious. They provide a phone number for support and nobody ever answers. The support used to be of quality prior to their acquisition by Therapy Brands. The technology is built on antiquated technology hosted on windows terminal servers. They prevent basic functionality (e.g. copying/pasting between the client computer and app). They don't have a robust support team to help with new functionality within the system which prevents customers from using new functions.