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seit 15 Jahren bei der Softwareauswahl

Über FraudLabs Pro

Überprüft Kreditkartentransaktionen auf Online-Betrug, um Rückbuchungen zu reduzieren.

Erfahre mehr über FraudLabs Pro

Vorteile:

I like the ease of setup and creation of rules.

Nachteile:

In the month of October, Fraud Labs cost me $25604.18 when it gave me thumbs up on 5 different customers. Ratings are as follows: 2 - 8's, 1 - 10 & 2 18's.

Bewertungen zu FraudLabs Pro

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,4
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,0/10

FraudLabs Pro hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 41 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (41)

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Nutzerbewertungen filtern (41)

Erik
Owner in USA
Versorgungsunternehmen, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great service for small companies!

5,0 letztes Jahr

Kommentare: FraudLabs has been easy to use for me from the get-go, and I love using their web portal and other services to quickly check over clients to ensure their trustworthiness and good intentions.

Vorteile:

I love that FraudLabs has an easy-to-understand pricing architechture and not a whole heirarchy of per-use billing. I also enjoy their simple web portal with lots of input fields and the ability to trial the service for as long as you want before you commit to buying.

Nachteile:

The one thing I might dislike about FraudLabs is because they are a monthly subscription service, a company that rarely gets customers might have an unnecessary cost tacked onto their operating expenses for a service they rarely use.

Justyn
Chief Executive Officer in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Low Cost / High Quality

5,0 vor 2 Jahren

Vorteile:

Low Cost for High Quality, Scalable Options, Ease of Use

Nachteile:

Documentation is not as detailed as expected

Joshua
Owner in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Frauds at Fraud Lab

3,0 letztes Jahr

Kommentare: Okay product with what we see as poorly operated.

Vorteile:

Great product, custom rules allow a solution individual to each site to be created.

Nachteile:

Support doesn’t respond when they owe you money. Multiple emails over 2 years still no replys on owing us money, they have responded to support requests during this time.

Antwort von FraudLabs Pro

letztes Jahr

Hi Joshua, can you please email this issue to support@fraudlabspro.com? Our team would like to investigate and see how we could help out on this issue.

Mike
Managing Director in Jersey
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fraudlabs, has done what it said it would

5,0 letztes Jahr

Kommentare: It's definitely a worthwhile addition to any woocommerce store that worries about fraudulent transactions, before installing Fraudlabs we had a string of fraud, but since installing we have had zero beacuse of the additional information that we now have on each transaction.

Vorteile:

Integration to our WooCommerce store was a very straighforward process, and right out of the box it enabled us to detect fraudulent transactions, whist it isn't perfect, and you do get false positives, it enables the sales team to cross reference transactions with our payment provider and also to call the customer to get further information to determine the legitimacy of the purchase.

Nachteile:

We use the free version, if the paid version was a little cheaper we would probably use some of the more advanced features.

James
Web Development Manager in USA
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Definitely works

4,0 vor 4 Jahren

Kommentare: We've seen FraudLabs take care of ecommerce fraud that we see with several of our clients (fraudulent orders, charge-backs, spam orders, etc). It works great.

Vorteile:

We manage many ecommerce websites for our clients. Sometimes the built-in fraud protection that some payment gateways provide just don't cut it (we were still seeing issues with fraud). When this happens, we always recommend FraudLabs for our clients, and it almost always prevents issues of fraud in the future. It just works very well.

Nachteile:

At the beginning it can take just a little time to configure it correctly to your liking, so it prevents fraud but isn't too hard on the scale of making orders fail.

Peter
Director of Development in UK
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

FraudLabs Pro is really for the Pros.

5,0 vor 2 Jahren

Kommentare: Overall, I see our company using Fraudlabs Pro for the foreseeable future. It's certainly a competitor against other companies providing similar services.

Vorteile:

The "micro" entry-level package is more than sufficient for many. For those who require more, there is an uplift which does come at a cost which is still inexpensive. The amount of data referenced and provided when required is more than sufficient for anyone to run a professional fraud prevention scheme.

Nachteile:

Sometimes, wording can be confusing within the UI however, this isn't very often. A lot of FraudLabs, especially when you're using an integration is usually "set and forget" which is really good.

John
CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AMAZING Suppport, Quality and Highly Advanced Technology, i am AMAZED!!!

5,0 vor 7 Jahren

Kommentare: I have been using FraudLabs Pro for a good 6+ months now, and FraudLabs Pro is a very advanced fraud detection system for the Hosting Industry, I highly vouch and rate them including the staff at FraudLabs Pro who are highly trained in fraud detection and they can assist you out, in a highly skilled manner. Thank you very much FraudLabs Pro for serving and protecting me and my business.

Vorteile:

Advanced Fraud Detection, Premium Support, Quality Services and so much more. I have been using FraudLabs Pro for a good 6+ months now, and FraudLabs Pro is a very advanced fraud detection system for the Hosting Industry, I highly vouch and rate them including the staff at FraudLabs Pro who are highly trained in fraud detection and they can assist you out, in a highly skilled manner. Thank you very much FraudLabs Pro for serving and protecting me and my business.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Worth the money

4,0 vor 4 Jahren

Vorteile:

This software does what it needs to do with no additional bells and whistles. Lets us know where the IP address is coming from and very easy to read/navigate. Not sure how well this will work with extremely large volume companies, but we cross check every order.

Nachteile:

Once you manually approve an order on their website, it does not update to processing on our wordpress website. Customers see their order is on hold and then we need to manually update AGAIN.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Selecting the Product

4,0 vor 4 Jahren

Vorteile:

Fraudlabs Pro was the first choice when it came to using it for our business. Not only did my bankers suggest it, so did my IT Team.

Nachteile:

Nothing really. Haven't got into a situation as yet.

Nigel
ICT System Specialist in Trinidad und Tobago
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Product

4,0 vor 4 Jahren

Vorteile:

I like the ease of setup and creation of rules

Nachteile:

At present I haven't had any Cons with the use of the software

John
CEO in USA
Unterhaltungselektronik, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Trusting fraudlabs pro is the worst mistake you can possibly make for your business

1,0 vor 7 Jahren

Kommentare: Absolutely nothing. Trusting the opinion of their service has put my business in thousands of dollars worth of debt after approving many, many fraudulent orders.

Vorteile:

I used to like the fact that they have a free version, until it approved over a lot of money in fraudulent transactions... DO NOT TRUST THEIR OPINION ON YOUR TRANSACTIONS!!!

Nachteile:

The fact that they have almost destroyed my small business by approving so many fraudulent transactions. I'm now in debt, and no longer able to charge credit cards as my processor has dropped my business. If you are considering their service, don't. There are many other fraud services which will actually deliver on what they promise to do. And when FruadLabs Pro was faced with the fact that their service failed me so miserably, they offered to upgrade me for 6 months. Why would I possibly want that? So I can incur more fraud? No thank you. The end result, they don't stand by their product or their advice and will leave you holding the bag after putting your business in debt. If I could give them zero stars, I would.

Kelly
CEO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worthless

1,0 vor 5 Jahren

Kommentare: Trying to prevent fraudulent transactions. Thought it was working but I guess not. When you run a small business and you take a hit like 25K, it takes a while to recoup from that.

Vorteile:

Thought is seemed to work somewhat with another fraud software company.

Nachteile:

In the month of October, Fraud Labs cost me $25604.18 when it gave me thumbs up on 5 different customers. Ratings are as follows: 2 - 8's, 1 - 10 & 2 18's.

Gee
Web Designer in Australien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Avoid at all Costs - Conflicts with Payment Plugins

1,0 vor 12 Monaten

Vorteile:

Nothing The plugin not only didn't work, but it caused major problems to the websites and changed the status of transactions without them being paid at all.

Nachteile:

On our clients 3 websites it conflicted with payment plugins and caused transactions to show as paid when a payment process was not completed/aborted. Lost a lot of product/$ that was posted out, luckily we picked up the problem within days. Support had no answers for us and we had to remove immediately from all 3 online stores.

Antwort von FraudLabs Pro

vor 12 Monaten

Hi Gee S., can you please contact us at support@fraudlabspro.com? We are regret that we were unaware about the mentioned incidents, we would like to investigate this further.

Cheryl
Director of Information Technology in USA
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very helpful tool

5,0 letztes Jahr

Vorteile:

Very nice tool to help you determine if an order is valid or not. The free version is worth looking into.

Nachteile:

The custom rules may be a bit intimidating for some users

Kiaya
Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Awesome product

5,0 letztes Jahr

Kommentare: Awesome

Vorteile:

I really like the fact that it helps to weed out fraud and possible fake chargebacks

Nachteile:

I had no things that I liked least. I am overall pleased with the experience.

Kevin
Managing Director in UK
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great tool for ecommerce start-ups

5,0 letztes Jahr

Vorteile:

FraudLabs has a generous free plan, which upon creating an account comes with preset recommended triggers for fast integration

Nachteile:

One suggestion I have is to incorporate capability to ignore orders made with third-party marketplaces. I’ve integrated FraudLabs wth BigCommerce, and orders imported from the eBay storefront still count toward the monthly usage limits, although payments are handled within the eBay platform directly

Ben
Director in UK
Fluggesellschaften/Luftfahrt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best software out there.

5,0 vor 4 Jahren

Kommentare: I use fraudlabs to protect my online store. It has blocked many people from the middle easten parts of the world who it deemed as unsafe to trade with.

Vorteile:

This software is great due to its simplicity anyone can use it, and its very secure.

Nachteile:

i actually havnt found any cons to using This software and would HIGHLY recommend It.

sonny
owner in Kanada
Druck, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

owner

5,0 vor 2 Jahren

Kommentare: so far - so good

Vorteile:

ease of use, good price, EASY PLUGIN FOR WORD PRESS SITE

Nachteile:

installed this plug in after a fraud attack!

Radoslav
Technical Support in Bulgarien
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software

5,0 vor 4 Jahren

Vorteile:

We are using the software for quite some time now. It has saved our hosting business from more than a few fraudsters and we can surely recommend it to anyone. Integrations are available for almost any platform.

Nachteile:

Nothing, it's good and awesome. We don't have anything to complain for.

Ulisses
CEO in Brasilien
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ValueHost WHMCS

5,0 vor 4 Jahren

Kommentare: Excellent experience

Vorteile:

Ease of use and excelent features in the product

Nachteile:

Nothing Nothing Nothing Nothing Nothing

Serieka
Owner in USA
Essen & Trinken, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great app

5,0 letztes Jahr

Vorteile:

It sends email about potential fraud to let merchants decide if they want to cancel the order or not

Nachteile:

There should be a way to automatically refund customers that place orders where billing address doesn’t match registered address

Jeff
MGR in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great addition to our website to reduce the fraudsters.

4,0 vor 7 Jahren

Vorteile:

Rules can be customized to give us the fraud score most relevant to us. Quick response when I had questions about configuration. Wildcard blacklisting of fraudulent email domains was a big help to us. Our DEV team had the magento module installed quickly.

Nachteile:

More detailed online documentation would be be helpful and a lower cost plan that included more rules for a site with fewer transactions; but its still a good value so far.

Michal
CEO in Mexiko
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect!

5,0 vor 4 Jahren

Kommentare: Our system is fully integrated with FraudLabs, all orders are coming there to check, FraudLabs is protecting us very well, before we had many frauds, when we decided to use that service, mostly all our problems went away - reduced amount of fraud orders, and in our business is very important.

Vorteile:

Easy to use, easy to integrate with system.

Nachteile:

Sometimes you need to check orders manually, but it's not that bad.

Brian
Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Just what you need. Not too little for too much.

5,0 letztes Jahr

Vorteile:

Does what's needed. Super easy to sniff out bad guys.

Nachteile:

Haven't found any cons yet. Keep up the good work.

William
Owner in USA
Unterhaltung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Saves your bank account!

4,0 vor 2 Jahren

Vorteile:

Product is easy to use and it allows you to determine if a payment from a credit card is fraudulent or not. Interfaces with WHMCS with no problems

Nachteile:

No problems with software, however support takes awhlie to respond back to you. It did take more than 30 days for them to setup account.