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Über Hostaway

Hostaway ist eine schnell wachsende Software für die professionelle Verwaltung von Ferienwohnungen. Mehr Buchungen. Weniger Aufwand.

Erfahre mehr über Hostaway

Vorteile:

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation.

Nachteile:

Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.

Bewertungen zu Hostaway

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,9/10

Hostaway hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 941 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (941)

Midge
Owner
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Support from Hostaway

4,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Nikola
CEO in Österreich
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great

5,0 vor 2 Jahren

Vorteile:

Sehr übersichtlich sowie sehr viele Funktionen die enormes Zeitersparnis bringen.

Nachteile:

Ich sehe hier aktuell noch keine Nachteile.

Carlos
Carlos
Owner in Schweiz
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very satisfied

5,0 vor 11 Monaten

Kommentare: It is quite intuitive and if you have experience with other systems you adapt quickly.

Vorteile:

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

Nachteile:

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

In Betracht gezogene Alternativen: Easybooking, Guesty For Hosts, iGMS, Hostfully Property Management Platform und Lodgify

Warum Hostaway gewählt wurde: It was not me, but one of my clients. The main reason was that they needed a professional and "all in one" property management system.

Zuvor genutzte Software: Smoobu

Gründe für den Wechsel zu Hostaway: I have been following the webinars on youtube for some time now and I was particularly intrigued by the ability and desire to improve and continue to innovate.

Chris
Owner-Operator in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hostaway is hands-down the best channel manager I've used to date...

5,0 vor 2 Monaten Neu

Kommentare: I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!

Vorteile:

Top level functionality, great customer service, intuitive controls/menus/interface.

Nachteile:

It's slightly expensive, but far cheaper than the past channel manager I've used; it also includes most/all of the add-on features from the 'other' channel manager but they are included in the service rather than additional services.

Keith
MD in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hostaway - good but painful!

3,0 vor 2 Monaten

Kommentare: We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

Vorteile:

Amount of Features Owner Statements Guest Portal Booking Engine

Nachteile:

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

In Betracht gezogene Alternativen: Guesty

Warum Hostaway gewählt wurde: We moved from Hostify to Hostway due to the greater amount of features available.

Zuvor genutzte Software: Hostify

Gründe für den Wechsel zu Hostaway: We chose Hostaway over Guesty due the the price difference.

Sherri
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simply BLOWN AWAY

5,0 vor 3 Monaten

Kommentare: GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Vorteile:

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Nachteile:

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Michael
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hostaway is Best in Class!

5,0 letzten Monat Neu

Kommentare: 5 Stars! Excellent platform so glad I chose it!

Vorteile:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Nachteile:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

William
CEO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hostaway Property Managment System

5,0 vor 4 Wochen Neu

Kommentare: I have tested out 2 other PMS systems in the past year and by far this is the best experience I have had. The onboarding specialist [sensitive content hidden] was professional and knowledgeable. The customer support was attentive and quick to respond.

Vorteile:

The setup is super easy and the support is amazing. The features are incredible and you get what you pay for.

Nachteile:

No, I would not change anything. The experience was great.

In Betracht gezogene Alternativen: Guesty For Hosts und Lodgify

Warum Hostaway gewählt wurde: Poor support and onboarding process. I didn't get a chance to really use the product because I was discouraged at the beginning. You had to do everything yourself.

Zuvor genutzte Software: OwnerRez

Gründe für den Wechsel zu Hostaway: Features and most importantly support and onboarding process.

Bogdan
Ownere in Frankreich
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good property management software

5,0 vor 2 Monaten

Vorteile:

All the features needed for a PMS + tons of integrations Good price per unit Growing number of features

Nachteile:

It doesn't allow for a full customization of the checking experience (guest id scanning, conditional triggers for releasing virtual keys) which requires the use of a 3rd party software - but they do have plenty of options

Diana
Vacation Rental Business in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best property management software out there

5,0 letzten Monat Neu

Kommentare: Kyle initially called me to pitch Hostaway, but I wasn't really interested. Once he told me all the options Hostaway offered and the low cost per property, I agreed to a consultation with Alex. The consultation with Alex was great, I signed up later that day. It wasn't a high-pressure sales pitch, which I really liked. I also liked that it is a month-to-month contract. That really tells you how confident Hostaway is in its product. Gabriel was our onboarding specialist, and he was outstanding! Super patient and extremely helpful.

Vorteile:

It is a complex system, but once you finish onboarding, it's a simple process. Gabriel was our onboarding specialist and he did an outstanding job.

Nachteile:

Nothing so far, it's been a great experience.

Arlyn
Property Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Onboarding Service

5,0 vor 2 Monaten Neu

Kommentare: Overall, our experience has been great. The onboarding process was made easy due to having amazing guidance from [sensitive content hidden]. Now that everything has been completely set up for us, it will only get easier and more comfortable to use.

Vorteile:

Noe that we have used Hostaway, we like the messaging center, the ease of integration with the APIs, and guest portal feature. Thank you for having an amazing onboarding process. [sensitive content hidden] was very helpful & patient with all of our questions and customization.

Nachteile:

The calendar was a little hard to get use to. Also, setting the seasonal pricing was a bit of a pain because there is not feature to automate that across our units.

Laura
Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

[sensitive content hidden] is awesome!

4,0 letzten Monat Neu

Kommentare: We really enjoyed working with [sensitive content hidden]. He is very kind, patient, and helpful. Even when we threw him some questions that he couldn't answer right away, he got to the bottom of it. For the most part, the onboarding was pretty smooth and we have had good feedback from our clients who appreciate the client portal side of the platform.

Vorteile:

User friendly, helpful training, good reporting feautures

Nachteile:

There needs to be more clarity on how to set up accounts to make sure that taxes, processing fees, etc. are all accounted for.

Aleksandra
Manager in Tschechien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This is what you need for your business

5,0 vor 4 Jahren

Vorteile:

I have used another channels manager before and to compare to them this is the best! I don't have any problems with synchronisation, no overbooking, that makes my life much easier )) As well I save lot of time on messages. Because you can use automations in Hostaway. This software is easy to use, big advantage is app for your phone. And I would like to mention that this team is really working hard and they always improve this software, they listen you! You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.

Nachteile:

May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

Antwort von Hostaway

vor 3 Jahren

Dear Alexandra, thank you so much for your kind words and recognition for our mobile app. As you can see from older reviews, we take customer feedback personally and always strive to build tools that help our customers grow. After all, one of our company values is Our Customer's Success is Our Success.

Jack
Director in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Sophisticated Channel Manager

5,0 vor 4 Jahren

Kommentare: Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.

Vorteile:

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements. My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

Nachteile:

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great. Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

In Betracht gezogene Alternativen: Uplisting, OwnerRez, Smoobu, MyVR, Guesty For Hosts, Guesty, Hospitable.com und Lodgify

Warum Hostaway gewählt wurde: Expensive and you had to pay extra for the actual channel manager. It was a good PMS, but it's only really useful if you have a lot of call ins or your own direct booking website that people have to enquire before booking. I wasn't a fan.

Zuvor genutzte Software: 365villas

Gründe für den Wechsel zu Hostaway: By far the best value for money and the best suited to my individual needs.

Daniel
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vacation Rental Management

5,0 vor 2 Jahren

Kommentare: Overall experience has been quite satisfying. I really like their communication when I have issues or concerns. While the PMS isn't quite what I would consider optimal or perfect, the company seems refreshingly committed to improving their product to meet the needs of the community.

Vorteile:

Value, great bang for your buck. A dedicated, response customer support platform (primarily email), who are responsive to concerns and suggestions. Intuitive features that are both efficient and elegant: channel manager, calendar, and listing manager A company that seems keen on evolving to continue providing a solid, affordable product.

Nachteile:

A little lacking on the direct booking side (which may be more valuable to me than most). Hopefully they will add line item charges soon. Other weak points have continually improved or been added including messaging, invoices, and other listing/channel management features. So some still exist but I imagine would be address if requested.

In Betracht gezogene Alternativen: Cloudbeds und Lodgify

Warum Hostaway gewählt wurde: I have a bit of a unique property/situation and ResNexus, although nice, was ultimately too much for my property.

Zuvor genutzte Software: ResNexus

Gründe für den Wechsel zu Hostaway: I did a pretty thorough search for my unique situation and while Cloudbeds came close, Hostaway at least equal but better valued. Honestly, Hostaway wasn't quite all I needed, but they continue to close the gap of what I would consider an ideal PMS (sleek and efficient).

Arianna
CEO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Software and Support For Superhosts

5,0 vor 2 Jahren

Kommentare: Excellent.

Vorteile:

[SENSITIVE CONTENT] is an amazing customer care agent. He responds very quickly and is very kind and patient. He is also an expert in Hostaway and very sharp. He has helped me solve my questions or concerns on a few occasions now, and he provides excellent customer care every time. Customer care is a considerable component of any PMS so I'm thankful for Hostaway's great consistent support.

Nachteile:

N/A. The only recomendation I have would be more automated SMS notifications to users (cleaners) such as "New Cleaning in Addition for {listing} on {checkout date}" or "Friendly Reminder of Cleaning Today {check out date (sent day of, 3 hours prior checkout)}. And also a better visual view of the calendar specifically for cleaners. Such as a monthly calender view with all the users (cleaners) assigned tasks (cleans).

Antwort von Hostaway

vor 2 Jahren

We at Hostaway would like to thank you for the great review of our software. We appreciate that you had such a great experience with one of our onboarding specialists and that you see customer care as an important as we do! We are also thankful for your recommendation to add more automated SMS notifications to users, such as those you mentioned, and a better visual view of the calendar specifically for cleaners. We will take your feedback into consideration and aim to make our software as helpful as possible. Thank you again for taking the time to review our software and for providing us with feedback. -Josh from Hostaway

Jacky
Owner in Portugal
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great and robust software with an outstanding onboarding support

5,0 letztes Jahr

Kommentare: as mentioned, Outstanding. Customers feels since day one that he is dealing with a reliable company. very hand driven and well organized. I am very (so far) happy. After the onboarding ends, I do hope the customer service support would be the same. Hope so..

Vorteile:

I was very impressed since day 1 and how the kick off has been planned and managed. Very professional. The software is capable to do 90% of what you need and it is user friendly. The remaining 10% should be focused on what the property manager needs (based on country's regulations).

Nachteile:

Booking engine, when you are about to built your website and you are only able to use google translations. which is for me, based in Portugal and being Portuguese, having a Portuguese / Brazilian translation. No good at all.

In Betracht gezogene Alternativen: TalkGuest und Avantio

Warum Hostaway gewählt wurde: Very basic, they sell you a product that in fact it is not like this when you in. connections are very poor and you must share your passwords to them to sync. really bad customer support, only emails and tons of tickets that at the end you are completely lost.

Gründe für den Wechsel zu Hostaway: The way the sales team approached me (not aggressive but as a selling position). They understood and were capable to answer to my needs and concerns (in all terms) which is a great value and respect for me. I will grow thanks to you but you ll also expand your business because I am an happy customer.

Rafael
Relationship Manager in Brasilien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Meets all needs and outperforms competitors

5,0 letztes Jahr

Kommentare: Our experience with Hostaway has been very positive. We have over 30 properties being managed through the system. The cost benefit has been great and the possibility of integration with several booking channels has been a big plus.The management of guest charges and the possibility, the control and communication tools are excellent!

Vorteile:

Hostaway has fast integration with all leading booking channels in the market. Exporting and importing listings is quick and simple.Furthermore, the management of formulas, charges, reports and information for properties is customizable and very dynamic.

Nachteile:

When we started using Hostaway, we noticed a certain delay in getting a response to open tickets for the support team. However, from 1 month to now the waiting time has dropped drastically and it has also become easier to contact support by phone.

In Betracht gezogene Alternativen: Guesty For Hosts

Warum Hostaway gewählt wurde: We've been using IGMS for a while and we've also used Guesty, and Hostaway is definitely better. Guesty, despite its size and popularity, has a somewhat rigid system and all the commercial consultants who assisted us through Guesty were not helpful!

Zuvor genutzte Software: Guesty For Hosts und iGMS

Craig
Owner in USA
Immobilien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hostaway streamlines channel management

5,0 vor 10 Monaten

Kommentare: Once onboarding began, I felt well supported. My onboarding specialist was clear, patient, and explained things thoroughly as well as answered my questions and reviewed things with me when I asked for more clarification. As I explore the platform, I feel confident that Hostaway will help me put my business in front of more clients through other booking platforms and my self booking site.

Vorteile:

Being able to easily port your AirBnB listings to Hostaway and other channels, guest communication, calendar and changes all done within the Hostaway platform.

Nachteile:

I felt there was a disconnect between when I shut down my previous platform (Evolve), and when Hostaway could get me running on their platform. For close to 2 weeks, I was running on AirBnB only and had lost my other booking platforms because Hostaway advised me to get disconnected from Evolve so I would be ready for the onboarding. I also was not aware that I would not be able to set a user name and password with Hostaway, and therefore not have an account with them until the day onboarding began. This made for a bit of a rough start.

Amanda
CEO in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New Hostaway Client!

5,0 vor 7 Monaten

Kommentare: Our Hostaway experience has been great so far. We met with the Hostaway team at the VRMA conference in Orlando in late October. We met with [sensitive content hidden]
and they were quickly able to answer all of our questions. We signed on with Hostaway during the conference. In about 2.5 weeks, we are now fully integrated. We have been very impressed with the process and [sensitive content hidden]
has been awesome! We learned so much from him and he was great at keeping our integration moving along quickly. We were previously integrated with another PMS software and the process took 3 months and we had lots of challenges. This experience was far better than we could have imagined.

Vorteile:

Hostaway offers more features and better functionality compared to other PMS programs we have used or looked at. Hostaway's onboarding program is far better than the competition. Features that were critical for us: mobile app, ease of use, reporting, listing management.

Nachteile:

We haven't found anything that will create issues for us yet.

diego
CEO in Brasilien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Stay away from this system. I wasted time and money with them.

1,0 vor 5 Monaten

Kommentare: I started using the system because the sales team was very attentive and sold me a service level that would be a dream come true. However, during the implementation, I realized there would be problems because the person chosen to carry out the implementation lacked the necessary minimum knowledge. When I carried out the implementation, many calendar and pricing configurations were altered without them notifying me so that I could validate in time. Furthermore, any issues I encountered took days to resolve. While they were quick to answer the phone, the representative had to escalate the problem to the responsible team because they didn't have the answers. So, this 24/7 support is deceptive. They do respond immediately, but they document the issue and open a ticket. The only good team is the sales team. Stay away from this system. I wasted time and money with them.

Vorteile:

There are no positive aspects because, from the implementation process onwards, you are assisted by unprepared individuals, and thereafter, support is non-existent

Nachteile:

The system is not designed with the property manager in mind; there are serious interface issues that, once discovered, have already caused significant losses. To make matters worse, the support team's response falls below the minimum expectations for a hospitality business.

In Betracht gezogene Alternativen: Guesty For Hosts

Zuvor genutzte Software: Lodgify

Gründe für den Wechsel zu Hostaway: Sales team is very good, the price was better. Buts didn t works

Lori
Lori
Managing Membe in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Too many glitches!!!

1,0 vor 12 Monaten

Kommentare: Terrible! When onboarding, Hostaway drops syncing and blocked dates set up in Airbnb costing my company nearly $800 in Airbnb cancellation fees. And because I had to cancel double bookings, Airbnb suspended my account, and cost me $1000 of potential earnings. Hostaway has very limited customer service hours. No evening or weekend hours. Hostaway cannot accommodate a property that is rented as separate units or as a whole.

Vorteile:

What Hostaway promises was very appealing, however it did not deliver.

Nachteile:

Syncing set up in Airbnb were dropped.Not able to set up a multi-use propertyLimited and non--responsive customer service

In Betracht gezogene Alternativen: Lodgify

Warum Hostaway gewählt wurde: The promise that I'd be able to track all seven properties and housekeeping/maintenance on one platform.

Gründe für den Wechsel zu Hostaway: I am a small business owner of 8 vacation rentals. I manage all properties myself and was hoping Hostaway’s platform would help make my job easier to manage and allow folks to book directly with me.I chose Hostaway mainly for the promised ability to see all my properties on one platform, help with housekeeping/maintenance tracking and help me create a personalized website that would allow returning Airbnb and VRBO guests to book direct.

Antwort von Hostaway

vor 11 Monaten

Hi Lori, thank you for your feedback. We genuinely empathize with your situation, and we sincerely apologize for the frustrating and costly experience you've had. We usually do not encounter these connection issues during onboarding, but we understand that navigating a new technology platform can be challenging, especially for those who are not familiar with the tech. We apologize for any shortcomings in providing clear instructions or adequate support during this crucial phase. We are sorry that Hostaway may not be the right fit for you, but we are glad we could connect with you to come to a resolution. Thanks again for your time and understanding.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Avoid. Save yourself the headache and 8months trying to make Hostaway work. Just go with Guesty

1,0 letztes Jahr

Kommentare: Too many issues to dive into. If you value accurate financials, Hostawya will not work. If you want a system that syncs up to Airbnb or VRBO correctly, Hostaway is not the answer and you will spend hours each week re-creating your listings as Hostaway will delete the info. Support doesn't exist. You cannot reach anyone and they only actually offer email support (within 48hrs)

Vorteile:

We were sold on the idea they had all the same features + as Guesty as a lower cost. This was not the case.

Nachteile:

Most of their features are a shell so they can say "we offer xyz" when selling you the product.

In Betracht gezogene Alternativen: Hostfully Property Management Platform und Guesty

Warum Hostaway gewählt wurde: We are growing and need a more complete system.

Zuvor genutzte Software: iGMS

Gründe für den Wechsel zu Hostaway: We were sold on the idea they had all the same features + as Guesty as a lower cost. This was not the case.

Antwort von Hostaway

vor 11 Monaten

Hi there, thank you for your feedback. We are very sorry to hear that your experience has not been up to expectations, and would like the opportunity to discuss this further and make things right. Please contact us at support@hostaway.com or respond directly with your preferred method of contact so we can get a hold of you ASAP. Thanks again.

Korneel
Owner in Belgien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Channel manager software I've used

5,0 vor 4 Jahren

Kommentare: As I said before, me and my team are a big fan.
Functionalities are almost everything I need. The overview is very good. And I never encountered a glitch, something I appreciate a lot! Also, costumer service is really good.
Pricing could be better but is OK.

Vorteile:

After using several other channel manager software for my 8 unit Boutique Hotel, I discovered Hostaway about 2 years ago. I truly like the integrated features for my 3 channels (Airbnb, Booking.com & own website). It gives a clear and straightforward overview of the calendar & pricing. Easy to adjust pricing by day & by channel individually. I'm a big fan of the automated messages (set-up), as it saves us heaps of time. Also, we never encountered any issues with sending out & receiving messages (very important!). I'm a big fan.

Nachteile:

Although, I use the mobile app several times a day, it can use some adjustments. I'ts not the best app there is in form a style and overview. On the other hand it's relatively fast & very easy to use. And also here, it always works.

Josh
Owner in USA
Immobilien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New User

5,0 vor 12 Monaten

Kommentare: Overall, things have been great so far and I am impressed with all the different features that the platform offers. It gives my company a lot of

Vorteile:

I transitioned to Hostaway after using several products that ended in frustration after not meeting my company's needs.Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth.

Nachteile:

The financial settings / owner statements are cumbersome to setup but [sensitive content hidden] and the onboarding process is helping me tremendously work out the kinks. The VRBO integration

In Betracht gezogene Alternativen: OwnerRez, iGMS und Guesty

Warum Hostaway gewählt wurde: The other products were severely lacking in several categories and improvements that had a negative impact on my growing business.

Zuvor genutzte Software: Guesty For Hosts und Hospitable.com

Gründe für den Wechsel zu Hostaway: Affordability + Not a significant Implementation Fee + Impressive features that are appealing for a property management (cohost) company... a lot of products do not support the cohost model very well.

Henry
Co-Founder in Frankreich
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Hostaway rocks

5,0 vor 2 Jahren

Kommentare: Amazing overall experience.

Vorteile:

From the onboarding to nowadays daily use, everything has been comfortable, the support is really useful aside their help center.

Nachteile:

Nowadays, my main issue is about a calendar feature, which is pricing rule set. Indeed, it's develop for Airbnb but not yet for our Booking Engine and Abritel. The product team seems working hard to launch this new step. Finally, maybe the app could be a bit more develop. That's really to spot detail, my overall opinion is amazing.

In Betracht gezogene Alternativen: Avantio

Warum Hostaway gewählt wurde: We were working with 365Villa before and they were providing not even the half of Hostaway feature for almost the same price.

Zuvor genutzte Software: 365villas

Gründe für den Wechsel zu Hostaway: It was a quiet hard decision and I don't remember exactly the reason why, but I think it was the price and the app.