Nutzerbewertungen filtern (186)
Great Software - And Customer Support
Kommentare: I loved the customer support from [SENSITIVE CONTENT] he went above and beyond to personally contact me to resolve an external issue and he's been great to work with.
So many integrations, does everthing in one place and more than I expected, everything all in one.
Software is running really well all good for now
In Betracht gezogene Alternativen: Guesty
Gründe für den Wechsel zu Hostaway: Hostaway simple solution and way less expensive and didn't sign me up to any terms either.
Kommentare: It is good I'm order to administrate my rentals an listing.
It is easy to use and it helps very much in the control of the rentals
It is still in development phase, it cannot connect yet with other systems such as alarm.com. Also to be present on some platforms you need to have 25 listing. The chat system can be improved. The WordPress plug in doesn't work well.
In Betracht gezogene Alternativen: Guesty For Hosts
Warum Hostaway gewählt wurde: Guesty is very full and solid, but it is just too expensive. Ciirus lack of features and requires many listing
Gründe für den Wechsel zu Hostaway: The integration with Zapier
Not suitable for guesthouse
Easy setup, good and responsive support team
The software is really not suitable for a daily use for Guesthouse. It had major operational flaws : - it's not possible to change the room of the guest in the property if reservation is from a channel manager - not possible to see easyly what is the balance of each reservation, need to make a lot of click - really complicated to add items (like breakfast) and then bill them - booking.com integration problem - if the client change his reservation on booking.com , it will create a duplicated reservation and need to contact support to remove the other one The booking engine is really complicated with no translation, only english. They propose google translation but the integration is messy.
Hostaway -- best ease of use and amazing support
I checked out probably 20 different PMS solutions, and had individual demos of about 10. Hostfully was in my top 3, here's why I went with them. 1). Easy interface, web-app enabled for 90% of what my managers need to do day to day, so it's easy to deal with on the go. 2). Top tier API integrations with the platforms I cared most about, VRBO and AIRBNB. 3). Their sales rep was really knowledgable and anything he didn't know he followed up to find out the answer. I've found that their support and onboarding team has been incredible. Shakeel, my account rep, is so responsive and knowledgable! I am loving using this software so far and would reccomend it for anybody who is focused on the Vacation Rental business. I don't know it if it's a good fit for Hotel management, I don't think that is their primary market, but for STRs it's pretty much 5 stars all around.
Nothing that has bothered me yet. I think it would be nice if there was a bit more pricing tools and options, but if you are connecting to a third party Pricing Management solution (which I'm going to be doing soon) then it doesn't really impact your workflow.
Warum Hostaway gewählt wurde: Needed a more robust PMS system and Channel manager to support us at scale.
Zuvor genutzte Software: Lodgify
Gründe für den Wechsel zu Hostaway: Most other of these require a front desk/concierge style deployment. I prefer one which allows our regional property managers, who are often on the go, to be able to handle guest communications and cleaning management while out and about from their phones. I thought Streamline looked very good for a Boutique hotel business (which is not what I do), and MyVR was probably my runner-up for my niche-- ultimately Hostfully won out for us because it had the best API integrations, knowledgable staff, clean and simple interface both desktop and mobile. Thrilled with the choice so far!
Abbey moore M.
Made a mistake and left....came crawling back!
Kommentare: Excellent from start to finish.
The training is second to none and this is a personal company with REAL people that care about their product and how you feel about it.
I adore this product but if I had to be VERY picky I would say the interface and usability is a little clunky and needs to be tidied up and streamlined a little. But that is just really pulling at straws as this piece of software is worth every single penny and more.
Hostaway the new industry leader in PMS
Kommentare: Excellence! this is a team of dedicated professionals that are focused on any size buisness that onboards here. Whether it is 5 properties or 50 the expertise here is amazing. Thoughtful development make the platform a genuine comfort to use
Support is a premium and available at all times in a number of way, quick consise and always with great resolution.
The direct booking site manager is being developed further so some things like font color or Logo placement on splash screen isnt available yet, logo placement is fine, would be great to choose where to place it. This is not a real con at all!
Excellent product and excellent customer support!
Kommentare: Customer setup experience is excellent. [SENSITIVE CONTENT] helped ensure every detail of the setup was completed to perfection. His patience and guidance over several weeks of setup ensured our success. Each setup call was followed up with an email summarizing the call, and a link to additional reference information.
Hostaway has all the features that more expensive options have, but with a more streamlined and easier to use format. Multi-calendar and API connection saves an immense amount of office time in managing channels. Hostaway eliminates any risk of double bookings. I appreciated that I could work with [SENSITIVE CONTENT] for the entire setup process. He made sure every detail was covered, and covered well.
We have yet to come across anything negative, and we are about a month into using it with lots of guest reservations.
Warum Hostaway gewählt wurde: In the previous PMS, it was difficult to easily update pricing and push out to all channels. Hostaway streamlined pricing for us, simple, easy, done.
Gründe für den Wechsel zu Hostaway: Superior features, simplicity and user-friendliness.
Great support, comprehensive product
Kommentare: The onboarding support has been fabulous. Comprehensive, responsive and unlimited.
The owners statements are great. Unified inbox works.
I'm still learning how to inter-grate some of the apps so I can have rental agreements signed by guests. I wish you could send hyperlinks to the OTA platforms.
In Betracht gezogene Alternativen: Uplisting
Warum Hostaway gewählt wurde: Cost
Zuvor genutzte Software: Guesty
Gründe für den Wechsel zu Hostaway: It had more features that were important to me ie. the ability to do and see more on the app, text messages, the owners statements
Highly Recommend Hostaway
Kommentare: Hostaway has been great. They are always willing to accommodate when possible. Always prompt to support questions and always take and implement feedback as best they can.
The software works very well. Onboarding was the best experience I've ever had. They are always open to improvements and work quickly to implement new changes and make the software better. One of the few software companies I've worked with the rolls out weekly updates. Highly recommend.
They are still building out their financial and owner statements, but it nearly perfect. They welcomed a conference call with me to review my feedback to make the software better.
Hostaway great experience with Hostaway Onboarding
Kommentare: It went all good.
Hostaway integrates very well with other important softwares. Its like the android version of PMS. The costumer service and especially the Onboarding team helped me to understand and use the Software.
Integrate my Smart Lock with hostaway via a third party (Nuki)
Warum Hostaway gewählt wurde: Because I want to grow and scale my business.
Zuvor genutzte Software: Guesty For Hosts
Gründe für den Wechsel zu Hostaway: The abillity to connect thrid party softwares (like NUKI) and the pricing model.
Exceptional Support - Software is still young but off to a great start
Kommentare: I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design. Lastly, their customer support is exceptional. They are obviously committed to working with the client and making sure their end users are happy.
I appreciate the simplicity and user-friendliness of Hostaway. The display is appealing to the eyes and the menus are intuitive. Additionally, the customer support team accessibility is hugely beneficial. I can get quick answers to my questions - they are very responsive. The value of that is beyond measure for a property manager or someone who has a demanding schedule.
The software could offer more templates and automation as it relates to booking and task management. There are a number of processes that take place due to different scenarios as it relates to guests, their needs, and changes in reservations. My experience thus far with Hostaway is that they are actively improving their product which is very nice.
Warum Hostaway gewählt wurde: I worked with OwnerRez for a month and a half and the onboarding was still in process. While the software was sophisticated and thorough, the onboarding process was painful. Their support is only available via an email ticketing system. I was lucky if I got a 1-2 hour meeting once a week and at the end I was criticized for needing so much support. Transitioning to a channel manager and scaling your operations from working with individual platforms is no easy task. Myself and my assistant were in flux for a very long period of time and OwnerRez did not appreciate that.
Zuvor genutzte Software: OwnerRez
Gründe für den Wechsel zu Hostaway: 1. Software intuitiveness 2. User-friendliness 3. Mobile App 4. Implementation support 5. Dynamic pricing tool
Top notch customer service
We found Hostaway to be the perfect option for our property management side of the business. [SENSITIVE CONTENT HIDDEN] went above and beyond meeting with us to get us started and through the first few months of operation. Now we deal primarily with the customer service via the app, and they get back to us immediately. They will either fix the issue we're having or we dialogue and troubleshoot to fix. They are constantly working to streamline the program for property managers in terms of calendar updates, updating listings etc. We host between 20-30 properties and they've been great to work with. Highly recommend.
Sometimes the updates are glitchy, but customer service immediately attends to the issue. It's a newer software and very inexpensive compared to its competitors so minors issues are is to be expected, but they troubleshoot and update constantly.
Gründe für den Wechsel zu Hostaway: We liked [SENSITIVE CONTENT HIDDEN] and our interactions with him. The price was definitely what caught our eye, but our overall customer experience has been top notch. When we dealt with Hostfully we didn't care for our sales rep. He didn't listen to our needs, didn't send out time reminders and links for meetings, and was overall no where near as responsive as we needed them to be. Hostaway won us over.
Sophisticated Channel Manager
Kommentare: Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.
It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements. My personal favourite is the webhooks and open API that I can use to build my own functions on top of.
It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great. Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.
Warum Hostaway gewählt wurde: Expensive and you had to pay extra for the actual channel manager. It was a good PMS, but it's only really useful if you have a lot of call ins or your own direct booking website that people have to enquire before booking. I wasn't a fan.
Zuvor genutzte Software: 365villas
Gründe für den Wechsel zu Hostaway: By far the best value for money and the best suited to my individual needs.
A great Product that listens to users...
Hostaway saves me time and this is a really big thing.
We have a lot of moving parts in the hospitality business. The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering. Team is also helpful with the setup. Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.
I do not have any real cons for Hostaway product. Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.
Warum Hostaway gewählt wurde: VREASY was missing a lot of functions we would like to have to run business smoother. (And safe us time) Also, the product felt "dated" and there were not many new functions rolled out.
Gründe für den Wechsel zu Hostaway: The completeness of the Hostaway Product won me over. Also the price to what was offered between the three products won me over to go to for Hostaway. Also the attention of the team to really support us in the transfer to Hostaway.
I love using Hostaway
Kommentare: I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.
The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages. The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.
The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.
Gründe für den Wechsel zu Hostaway: I wanted something that provided all the features (calendar sync, automated messaging and task creation, mobile app, checklist templates, financial reporting, etc.) in one solution. I also was looking for something that integrated with Beyond Pricing. From doing demos of other products, it was clear to me Hostaway was the best for what I needed.
This is what you need for your business
I have used another channels manager before and to compare to them this is the best! I don't have any problems with synchronisation, no overbooking, that makes my life much easier )) As well I save lot of time on messages. Because you can use automations in Hostaway. This software is easy to use, big advantage is app for your phone. And I would like to mention that this team is really working hard and they always improve this software, they listen you! You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.
May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.
Antwort von Hostaway
vor 7 Monaten
Dear Alexandra, thank you so much for your kind words and recognition for our mobile app. As you can see from older reviews, we take customer feedback personally and always strive to build tools that help our customers grow. After all, one of our company values is Our Customer's Success is Our Success.
Best Channel manager software I've used
As I said before, me and my team are a big fan.
Functionalities are almost everything I need. The overview is very good. And I never encountered a glitch, something I appreciate a lot! Also, costumer service is really good.
Pricing could be better but is OK.
After using several other channel manager software for my 8 unit Boutique Hotel, I discovered Hostaway about 2 years ago. I truly like the integrated features for my 3 channels (Airbnb, Booking.com & own website). It gives a clear and straightforward overview of the calendar & pricing. Easy to adjust pricing by day & by channel individually. I'm a big fan of the automated messages (set-up), as it saves us heaps of time. Also, we never encountered any issues with sending out & receiving messages (very important!). I'm a big fan.
Although, I use the mobile app several times a day, it can use some adjustments. I'ts not the best app there is in form a style and overview. On the other hand it's relatively fast & very easy to use. And also here, it always works.
WE LOVE HOSTAWAY
We did several demos on different PMS companies. What I learned is that everyone offers something different. Hands down, Hostaway has been the best fit for our needs and the customer service is nothing short of top-notch. Highly recommend them!!!
Every software is not going to have all your needs but Hostaway has worked with me, listened, and responded to all my needed request. I'd love to see automated smart responses and few other efficiencies added to the PMS but this company is passionate and committed to working with the client and I feel like a partner with this team rather than a customer. I'm a big fan :)
The team makes the product
After trying many alternative solutions on the market, we finally found Hostaway. While not perfect, it outperformers their rivals and offers a far more cost effective solution. The best bit however, is the people behind the product. Whenever we encountered a challenge or an issue, the Hostaway team worked to solve it rapidly. What impressed me most was that during the Covid-19 issue, the [SENSITIVE CONTENT HIDDEN] was on the phone, helping customers. That says it all really. Would recommend.
Would have liked easier setup process as it required changing of all logins.
Hostaway has been a game-changer!
I could not manage the properties that I manage alone without this program. It keeps me organized and makes connecting with my guests and scheduling cleanings a breeze! The feature that allows you to create a "mother" listing with "child" listings connected is amazing when you have a two in one listing.
There are the rare things that you still need to actually go into Airbnb to adjust. I'm sure this will be fixed with time.
In Betracht gezogene Alternativen: Guesty
Gründe für den Wechsel zu Hostaway: Price is more reasonable
Antwort von Hostaway
vor 7 Monaten
Dear Michelle, thank you for your review and feedback! There are indeed things that only can be adjusted on Airbnb, but they are constantly improving their API and the same limitations apply to all vacation rental software platforms. We always try to be the first to implement new features, so stay tuned for exciting updates!
Installation Support is the best I have ever seen
Kommentare: Such a great use of my limited time. As the owner, I want to know what the software can do. By having one one one sessions, I am able to do that without having to depend on technical staff that may not recognize the business importance of such features.
I get to have an unlimited amount of sessions with techs that really know the system. The system has a lot of nifty features which I would never have been able to use without this wonderful onboarding process.
Minimum of 3 listings. I am paying for something I may use in the future but not right now. Although, based on my experience so far, it is well worth it.
Gründe für den Wechsel zu Hostaway: Guesty told me I wasn't big enough for them and referred me to their new acquisition "Your Porter". I couldn't even open an account and no customer service was available. I realize Your Porter is just $12 a month per listing, but managing my AirBNB business is not where I want to save money. Tokeet seemed really complex and did not have a unified look and feel making navigation very difficult. Hostaway was the perfect combination, not too expensive, an intuitive interface coupled with amazing customer service and onboarding.
Great all around product and service
Kommentare: Anytime we have needed customer support the staff is very knowledgeable and friendly. Overall we are very satisfied.
The pricing model is my favorite. You can choose to pay a flat fee or percentage based fee. It's very simple to use on the fly from my phone, although you can't do everything that you can on a desktop. It's definitely made managing our properties a breeze.
Sometimes we see glitches in the calendars on the app. If anything I think the app could be improved.
In Betracht gezogene Alternativen: Guesty
Gründe für den Wechsel zu Hostaway: Pricing was the main factor. Guesty is 5% of the nightly rate. If you are managing properties for a low fee then it takes away from your profit in a big way.
Hostaway Has Streamlined Many Aspects of My Business
Kommentare: Hostaway has treated me with great care and respect. Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.
What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.
Many kinks in the system still as they are a younger company. But every day that I reach out to the support to report that something is either wrong with my account or something is wrong in the entire system, they immediately get to work on correcting the error no matter large. The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software. They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner. There may be many kinks to still work out throughout their platform, but their ability to accept my feedback to then correct it immediately makes them the company I want to stick with. They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!
Antwort von Hostaway
vor 7 Monaten
Thank you so much for the review! Whoever you may be, please know that we always are open for feedback. We hope you agree that since you left your review in January 2019, our task force to resolve issues has been effective at mitigating more than 90% of them before they even take place!
Hardest working team in the vacation rental software industry!
Hostaway comes highly recommended from us as the clear cut best value for the money vacation rental software. For a relatively low per listing monthly fee everything is included. Perhaps the best part of Hostaway is their clear interest in improving their software. They continue to make improvements and make it easier to use and more functional for vacation rental managers. When I have an issue their support team is quick to respond to me and also quick to fix the issue. Once you begin working with Hostaway its clear to see the people behind it are the ones you want to align your business with.
It does not have all functionality of other vacation rental management softwares. It does not have integrated automatic credit card processing and a few other features are missing. However it was missing more features a year ago, but the Hostaway team continues to fill in the gaps!
Antwort von Hostaway
vor 7 Monaten
Dear Landon, we are humbled and honoured by your kind words. We don't talk much about it, but we work really hard to ensure our property managers succeed. Thank you for working with us!
One of the best Property Management Software around
Kommentare: We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
We switched to the Hostaway software for a few specific reasons: to help manage our properties across multiple OTA channels and to help with guests' communication. The software has been immensely helpful in automating messages and cleaning schedules with our several cleaning staff. The free booking engine website is an additional advantage. Very few Property management software offers that for free. Payment processing integration with Stripe has also been beneficial to our company. Overall, we are pleased with Hostaway Software.
The only cons, so to say, has to do with the Software's accounting capabilities. Even at that, you can always export your reservation data as a .csv file and utilize the data to create monthly statements via Quickbooks or other accounting software. The good news is that Hostaway is always looking to improve, and that's all I can ask for.