Über HubSpot CRM

HubSpot CRM ist die 100% kostenlose, flexible und intuitive CRM, die dein Verkaufsteam lieben wird.

Erfahre mehr über HubSpot CRM

Vorteile:

Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.

Nachteile:

Now I am stuck with some defined items that are inaccessible.

Bewertungen zu HubSpot CRM

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,5/10

HubSpot CRM hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 3.188 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (3.188)

Lars F.
Editor in Deutschland
Medienproduktion, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Das beste CRM mit dem ich je gearbeitet habe

5 letztes Jahr

Kommentare: Mit dem sehr großen Funktionsumfang geht Hubspot über ein reines CRM weit hinaus und ermöglicht es, Marketing und Sales sehr ganzheitlich zu betrachten. Hervorzuheben ist der gute Support und das gute Onboarding, welches auch nötig ist, um hier erfolgreich zu starten. Dann wird man sehr lange und zufrieden mit Hubspot arbeiten.

Vorteile:

Hubspot bietet wirklich alle erdenklichen Funktionen, die man so braucht, und es gelingt, diese in einer Oberfläche unterzubringen, in der man sich nach einer kurzen Einarbeitungszeit sehr gut zurechtfindet. Ich liebe es, damit zu arbeiten!

Nachteile:

Nachdem der Start sehr einfach und auch günstig ist, ziehen die Preise dann im weiteren Verlauf (Mehr Nutzer im System, mehr Funktionen) deutlich an. Aber Hubspot ist sein Geld wert, denn es spart im Alltag viel Zeit und bringt Tools wie Social Media Planung und Newsletter-Versand gleich mit.

Gregor L.
Editor in Deutschland
Medienproduktion, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Für die die beste CRM-Software

5 vor 2 Monaten

Kommentare: Insgesamt möchte ich Hubspot nicht missen. Es ist der zentrale Dreh und Angelpunkt meiner Kommunikation.

Vorteile:

Hubspot ist sehr schnell startklar, ist sehr einfach zu bedienen und bietet alle Funktionen, die man so braucht. Damit ist es für mich perfekt.

Nachteile:

An manchen Stellen bleiben die Funktionen sehr Oberflächig, etwa im Bereich social Media. Wer hier mehr braucht, braucht speziellere Tools, für das wesentliche reichen aber die Features.

Kajetan B.
Kaufmann in Deutschland
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Echt Klasse Lösung - momentan noch Optimierungsbedarf beim Datenschutz

4 letztes Jahr

Kommentare: gut und einfach zu bedienen. Auch das Preis- Leistungsverhältnis passt. Preismodell ist übersichtlich und kalkulierbar

Vorteile:

Schnell und einfach integrierbar mit sehr guten und einfach zu bedienenden Elementen.

Nachteile:

Für mich momentan einziges kleines Fragezeichen ist der DAtenschutz - soll aber durch einen europäschen Server demnächst gelöst sein.

Avash K.
Avash K.
IT Director in Nepal
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to Use Popular CRM for Small Businesses

5 vor 3 Tagen Neu

Kommentare: Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.

Vorteile:

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Nachteile:

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

In Betracht gezogene Alternativen: Dynamics 365

Gründe für den Wechsel zu HubSpot CRM: Hubspot was recommended by many of my co-workers and also has a free plan.

Eugene D.
Eugene D.
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best CRM for small businessess

5 vor 4 Wochen Neu

Kommentare: Overall this is by far the best and easiest system to implement in a small business. It allows us at a low cost to track leads, manage contacts, and close deals.

Vorteile:

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Nachteile:

There are some features that are limited or not available depending on your level of membership plan.

In Betracht gezogene Alternativen: Salesforce Service Cloud und monday.com

Warum HubSpot CRM gewählt wurde: Tracking everything in excel became unmanageable.

Zuvor genutzte Software: Microsoft Excel

Gründe für den Wechsel zu HubSpot CRM: HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Evan L.
Finance & Operations in USA
Architektur & Planung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for firms that need a first CRM

3 vor 2 Monaten Neu

Vorteile:

It is helpful for the essentials of CRM functions with Sales teams that are just starting out.

Nachteile:

It does not have the ability to scale with the company to operate at scale outside of the marketing platform.

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM: We were not ready for Salesforce at the time due to the price and operational overhead the system generates.

Shan A.
Sales and Marketing Manager in UK
Pharmazeutika, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great CRM with great capabilities and features

5 letzte Woche Neu

Kommentare: We wanted a CRM in place for managing all our contacts and leads, Hubspot has helped us with managing all of our sales pipeline and conduct marketing activities as such as delivering great emails, landing pages and automate marketing activities.

Vorteile:

Lead management is the best part for us managing all the leads based on the lead scoring model in place. The CRM helps us manage our sales pipeline very effectively and helps us identify interested opportunities.

Nachteile:

This is a general one but it is expensive to use Hubspot for all small and medium size businesses, and also the reporting is quite basic.

In Betracht gezogene Alternativen: Zoho CRM

Warum HubSpot CRM gewählt wurde: It was the experience of the CRM manager which was towards Hubspot

Zuvor genutzte Software: Pardot

Daniel K.
Daniel K.
Founder in Argentinien
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best CRM for small business

5 vor 2 Monaten Neu

Kommentare: With Hubspot my company was able to create new sales funnels, improve comunication process and undestand how is the best way to interact with your customers. It gives us a lot of insights, not only with new clientes but also with our own inner workflows.

Vorteile:

Lead management and ticket system are the two most useful features from Hubspot.

Nachteile:

I would love it to have WhatsApp business integration

In Betracht gezogene Alternativen: Zoho CRM, SugarCRM, Bitrix24 und Zendesk

Warum HubSpot CRM gewählt wurde: Zendesk was too expensive and not so easy to work with

Zuvor genutzte Software: Zendesk

Gründe für den Wechsel zu HubSpot CRM: It has a free version for small business, and it has Spanish support

Gabor T.
Gabor T.
CEO in Ungarn
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A fantastic CRM from startup to corporations

5 letzten Monat Neu

Kommentare: Generally I am very satisfied with this CRM. Easy to setup and use and works all the time.

Vorteile:

Hubspot CRM is very easily integrates with internet browsers, email providers and to the entire workflow of the company. Sales - delivery.

Nachteile:

Some feature are a little hard to use or get used to. Such is the setting up of the outgoing email and can't check my incoming mail directly in the CRM.

In Betracht gezogene Alternativen: MiniCRM

Warum HubSpot CRM gewählt wurde: The other CRM was hard to setup and use. It was more customizable but harder to actually setup and did not always work.

Zuvor genutzte Software: SugarCRM

Gründe für den Wechsel zu HubSpot CRM: The free tier was a win. Easy to use and logical setup is also something that won me over.

Jeremiah T.
Jeremiah T.
Owner in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Hubspot Works!

5 vor 4 Wochen Neu

Kommentare: Hubspot CRM is a value part of our sales and marketing. The features helps with every step I recommend Hubspot to anyone. They even have a free feature to help you understand how it works. The money spent on this program is worth it.

Vorteile:

My team has been using Hubspot for year. Hubspot makes finding qualified leads easier. The features help with every step in the sales pipeline. Lead capture, email marketing, engament tracking, and intergrateing it with my team was a snap.

Nachteile:

Maybe little more calling prospect time. However this is still not bad but couod be improved.

In Betracht gezogene Alternativen: Square Point of Sale und Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM: One of the main factors was the engament when I inquired about it. The level of service is suprising for the price.

Philipp L.
Administration & People Manager in Deutschland
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool especially for start-ups and scale-ups

4 vor 2 Monaten Neu

Vorteile:

What I like the most is, you can start easy (also with a lower pricing) and have everything you need when starting with a CRM. However as you grow, the tool has the capability to grow with you

Nachteile:

When making the shift from "starting phase" to getting a little bit more sophisticated, there is a gap to fill knowledge and pricing wise. Other then that, there is nothing about this tool itself that I dislike.

In Betracht gezogene Alternativen: Salesforce Sales Cloud und Really Simple Systems CRM

Gründe für den Wechsel zu HubSpot CRM: Honestly I didn't had the final say in this and just didn't want to chose saleforce because of its pricing

Shreyansh S.
Marketing Operations Associate in Indien
Personalbeschaffung & -besetzung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very expensive CRM with complex features

4 letzten Monat Neu

Kommentare: We were struggling to find a good CRM with streamlined architecture. That's when we used HubSpot.

Vorteile:

It has covered everything, has left no stone unturned. Whatever you need it is there. They have put a lot of effort in making this for 'EVERYONE'.

Nachteile:

While making this for 'EVERYONE' they have bulked up it so much that many of the features are just useless for most of the users. It can be streamlined.

Esteban R.
CEO in Costa Rica
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

HubSpot CRM review

4 letzten Monat Neu

Kommentare: Satisfied with our experience using HubSpot

Vorteile:

Easy to integrate, delivers good value for the money spent

Nachteile:

Online and mibile apps needs to be improved further

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM: HubSpot is way easier to get started and integrate with existing business tools

Verifizierter Rezensent
Senior Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HubSpot: A Swiss army knife that costs less than an arm and a leg, initially

4 vor 2 Tagen Neu

Kommentare: My experience has been great with HubSpot. The Free and Starter plans offers excellent values and functionalities. Instead of piecing numerous SaaS bits together, HubSpot is a one-stop shop that is backed up by a reputable company and a lively ecosystem. Its knowledge base is vast and I can usually find solutions on its FAQs or HubSpot Certified Group on Facebook. You cannot reliably claim that about other niche platforms.

Vorteile:

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Nachteile:

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Pieter B.
Developer in Südafrika
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HubSpot is Awesome!

5 vor 2 Monaten

Kommentare: Bad things aside, I genuinely love this product, so much that it is a running joke at my work. It is such a powerful tool that can do so much. I could write about everything it does and can do, but I don't think there is enough space here. So in short... I highly recommend HubSpot.

Vorteile:

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Nachteile:

I only have a few issues with the program. 1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though. 2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

In Betracht gezogene Alternativen: Salesforce Automotive CRM

Gründe für den Wechsel zu HubSpot CRM: Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.

Joseph W.
Co-founder in Kanada
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Perfect for our startup

5 vor 3 Monaten

Kommentare: Brilliant, the fact that we can start on a free plan and do so much makes us think that hubspot could be a really good long term partner for us.

Vorteile:

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Nachteile:

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

In Betracht gezogene Alternativen: Airtable

Warum HubSpot CRM gewählt wurde: Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Zuvor genutzte Software: Google Sheets

Gründe für den Wechsel zu HubSpot CRM: We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..

Mike W.
Partner in USA
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy, Simple and Affordable (as far as CRMs go)

5 vor 4 Monaten

Kommentare: Great. My recommendation would be to invest a few hours reading and watching HubSpot academy to understand how Lead Management and Deal Tracking works, set-up your dashboard the best you can and then go from there. Diving into without the initial investment will lead to a jumbled mess. HubSpot gives you a lot of powerful tools and features to help with the initial set-up

Vorteile:

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up. The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Nachteile:

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free. HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services. Also the dashboard isn't the most intuitive to set-up. All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

In Betracht gezogene Alternativen: Pipedrive und Close

Warum HubSpot CRM gewählt wurde: HubSpot had better recommendations

Zuvor genutzte Software: Streak

Gründe für den Wechsel zu HubSpot CRM: Cheaper, better, easier

Jill L.
Marketing Operations Specialist in USA
Verpackung und Container, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good value

4 vor 4 Monaten

Kommentare: HubSpot has worked well for us as far as contact management. With our sales and marketing team emails tied to the software, we are able to capture communication to all of our customer contacts. The only issue is that if other individuals are copied on a communication, they are automatically entered in our CRM. We could certainly turn that feature off, but then there is the issue of if sales/marketing would remember to log the important things or if they would get in the habit of not logging anything at all.

Vorteile:

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Nachteile:

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

In Betracht gezogene Alternativen: Dynamics 365, Pardot, Salesforce Sales Cloud und SugarCRM

Gründe für den Wechsel zu HubSpot CRM: Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.

Juan M.
Juan M.
Growth marketer in Argentinien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The go-to-CRM for startups growing from small to medium fast

5 vor 8 Monaten

Kommentare: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Vorteile:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Nachteile:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde: Hubspot was more known. It integrated better with Google suite

Zuvor genutzte Software: Zoho CRM

Gründe für den Wechsel zu HubSpot CRM: Hubspot was cheaper

Verifizierter Rezensent
CEO in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and cost efficient way to get started - solid functionality

4 vor 9 Monaten

Kommentare: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Vorteile:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Nachteile:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde: GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Zuvor genutzte Software: GoldMine Premium Edition

Gründe für den Wechsel zu HubSpot CRM: Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Renato G.
Owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome CRM for Small Business

5 vor 10 Monaten

Kommentare: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Vorteile:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Nachteile:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

In Betracht gezogene Alternativen: ConvertKit

Warum HubSpot CRM gewählt wurde: More features in hubspot to connect with landing pages and emailing.

Zuvor genutzte Software: Mailchimp

Gerhard K.
Selfemployed Manager in Österreich
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Super easy to use

5 vor 11 Monaten

Kommentare: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Vorteile:

Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Nachteile:

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Eric r. B.
Eric r. B.
Chief Product Officer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HubSpot CRM is excellent but they are modulizing features out, making it less powerful

4 letztes Jahr

Kommentare: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.

Vorteile:

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Nachteile:

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

In Betracht gezogene Alternativen: Copper, NetSuite CRM, Agile CRM, SugarCRM, Zoho CRM und SuiteDash

Warum HubSpot CRM gewählt wurde: HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Zuvor genutzte Software: Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM: The feature set was stronger and we were approved for the startup discount.

Yann I.
Yann I.
Consultant in Finnland
Verifizierter Nutzer auf LinkedIn
Onlinemedien, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A solid tool to get started with CRM

4 letztes Jahr

Kommentare: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).

Vorteile:

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Nachteile:

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

In Betracht gezogene Alternativen: Pipedrive

Leandro N.
Leandro N.
Owner in Costa Rica
Verifizierter Nutzer auf LinkedIn
E-Learning, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A potentially excellent business suite that is hobbled by its numerous pay walls.

4 letztes Jahr

Kommentare: Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go. However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline: 1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team. In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Vorteile:

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Nachteile:

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

In Betracht gezogene Alternativen: ActiveCampaign

Gründe für den Wechsel zu HubSpot CRM: Recommendation from a Inbound marketing expert.