Scout Erfahrungen

Awesome App, FANTASTIC customer service

Kommentare: Overall, I love the app!

Vorteile:

I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their customers! They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can! Another one of the awesome features they offer is a plug in so you can have a contact form on your website that will filter leads directly into the scout website and I was having trouble installing the plugin so [SENSITIVE CONTENT HIDDEN] did it for me! Thanks [SENSITIVE CONTENT HIDDEN]!

Nachteile:

I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then.

Awesome Software from and Awesome Team

Kommentare: This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Vorteile:

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Nachteile:

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Limited, buggy, poor & grumpy support

Kommentare: The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Vorteile:

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Nachteile:

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this

Scout was a great choice for my business

Kommentare: Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Vorteile:

Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Nachteile:

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

The best pet sitting software I previewed!

Kommentare: Overall I would give Scout 100 gold stars if I could.

Vorteile:

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Nachteile:

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

The best decision for my business!

Kommentare: Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Vorteile:

Flexibility to customize services and pricing structure to fit my unique business model.

Nachteile:

I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints!

Great app for pet services

Vorteile:

- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

Nachteile:

- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Great App, Great Developers

Vorteile:

The developers are always trying to improve the software to make the user experience efficient. Customer service is top notch- they will always answer any issues or confusion you might have with the software very quickly.

Nachteile:

A little difficult to set up every feature. They offer so many features it can be overwhelming.

Great app at a great price for pet care business

Kommentare: Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Vorteile:

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Nachteile:

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Perfect for our small business

Kommentare: Implementation, day to day use and support are excellent

Vorteile:

We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards

Nachteile:

We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them.

Excellent app

Kommentare: I wouldn’t be without it

Vorteile:

I love the ease of booking appointments and my clients also love the app and how easy it is to add pets and book appointments

Nachteile:

I would like an option to turn off photo check in the dogs aren’t always easy subjects to photograph

Makes you look more professional!

Kommentare: It’s been excellent

Vorteile:

I’ve had scout for my business since August 2020 and I’m still learning new thing about the software. It’s made me and my business look more professional and clients love it.

Nachteile:

That we have to pay to use the online payment process but it is okay.

Easier to use than others

Kommentare: I think it works great for the price.

Vorteile:

I like that this software has GPS tracking and a lead form.

Nachteile:

I wish the app worked better for my iPhone user customers

Game Changer

Kommentare: My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable.

Vorteile:

The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Nachteile:

Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Vorteile:

The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Nachteile:

When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Scout is PAWesome!

Kommentare: The software itself worked great not only for me, but for my clients too - I heard nothing but good things from them! When I had questions for the Scout team, I would always get a speedy and friendly response. Appreciated the emails keeping me in the loop the few times there was technical issues.

Vorteile:

Easy to use, professional looking, had everything I needed (and more!) to help me run my business effectively.

Nachteile:

If anything, maybe some more customizable options.

Changed Our Business

Vorteile:

Ever since we've adopted Scout into our business, it's been night and day. It makes our services more transparent and easier for the customer to book. Scout's customer service is also amazing. You never feel they're too busy to help and they always get back to you if they aren't able to help right away.

Nachteile:

I don't think there are any cons. The team is very open to feedback and ideas from its users. I think it's going to continue to evolve into an even better product.

Amazing Software

Kommentare: Great service all the way from the initial consultation through to support with daily use

Vorteile:

Amazing software right out of the box with an amazing and reactive support service 2nd to none. Your clients will think you’ve invested thousands in your custom pet up

Nachteile:

There is nothing to not like about scouts software

Scout is absolutely amazing for my business!

Kommentare: They make everything so easy, from scheduling to billing. I couldn't ask for anything better!

Vorteile:

I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

Nachteile:

I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

I love Scout!

Vorteile:

I have been using the scout app for about 6 months now, and I love it! I never have issues with the app, and customer support is great. No complaints! Everything is very customizable to fit my needs.

Nachteile:

I haven't run into any issues yet! The app always runs smoothly, I've never run into any problems with it not working correctly.

Scout made running my business much easier!

Vorteile:

Scout made running my business much easier on a day to day basis! Scout allows me to checking and view my appointments via the app when I'm on the go, and I'm able to set up and add clients through the web portal as well. My clients absolutely love getting information and pictures from the app during and after my visits with their pets.

Nachteile:

I think most of the cons I have will be address fairly soon - more customization over billing, more admin options via the mobile app, and a faster camera. I wouldn't say these are necessarily cons, but more like need tweaks. Scout is a great product!

Essential!

Vorteile:

Great software a must for pet sitters & walkers, the GPS option is excellent and helps my clients feel at ease. The pet report could be a little more elaborate but works well.

Nachteile:

The APP for Pet sitters should have the same options available as the desktop site. At the very least it would be helpful to bill clients from the app instead of having to login to the desktop site

We love Scout!

Kommentare: We have tried Time to Pet (no automation), Handlr (customers disliked it), and Precise Pet Care (too clunky and poor interface). We settled on Scout and love it. While it does not have a few features we miss, the features it does have by far and large make it for it. The customer service is great and they actually listen to their customer suggestions!

Vorteile:

It's a breeze to use, customers love it, we enjoy it and it's not clunky or overly complicated. We love the payment automation!

Nachteile:

We wish that it had in-app messaging and that we would see the service that we are providing on the main screen (mobile).

Great app!

Vorteile:

Easy to use! Convenient! Great design too!

Nachteile:

Nothing. Works exactly like it should! Maybe an app for the main dashboard?

Must Have for Start-Up Pet Care Business

Kommentare: I've had a wonderful experience with Scout. It' helped my business look and be professional right from the start. I recommend the software for any size pet care business.

Vorteile:

Very easy to use for both me and my clients. Puts my business on a similar level to large companies such as Wag by having map and report card features

Nachteile:

Some app glitches including not showing scheduled appointments. I wish we could send videos to clients