CallTrackingMetrics Erfahrungen

Have used for close to a decade

Vorteile:

CTM is reliable. My agency has been using them on behalf of our clients and our own business for close to a decade.

Nachteile:

Nothing specific comes to mind right now!

CallTrackingMetrics, it's resourcefull, easy to implement, and use!

Kommentare: A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

Vorteile:

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

Nachteile:

None that I can think of, it's a great product.

Choose Another Call Tracking Company

Vorteile:

If it would work, it would be useful in measuring offline conversions.

Nachteile:

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Everything I was Looking For!

Vorteile:

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Nachteile:

Not too many, I am a slow learner and often I need to call Customer Service,

CTM Review from a Developer

Kommentare: It's a great platform and is business critical for my team.

Vorteile:

I love the simplicity of your API for reporting, sending text messages, and utilizing your form reactor. We use these daily and appreciate the ease of use and that we don't have constant downtime with these features.

Nachteile:

It does take a bit to get to know and understand your dashboard. My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay.

It is not ideal but does integrate with other programs and software

Kommentare: It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Vorteile:

It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Nachteile:

It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Great product

Kommentare: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Vorteile:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Nachteile:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Effective Call Tracking Solution

Vorteile:

CallTrackingMetrics is feature-rich with a barebones approach. The software is intuitive and straightforward to use and implement product features. The UI is clear, fast, and easy to navigate.

Nachteile:

Some newer product features, like Conversation Analytics, aren't as easily accessible and you'll have to do some digging in the UI to find and implement them, as the help center and knowledge base only cover rudimentary topics.

Professional Call Support Option

Vorteile:

CallTrackingMetrics navigates all the messaging structures, and it supports a consistent communication plan.

Nachteile:

CallTrackingMetrics has eliminated any communication bug, that companies may encounter.

Sales Manager Review

Kommentare: Overall, it has been a positive experience for both myself and clients.

Vorteile:

Ease of use - simple to attribute marketing efforts

Nachteile:

Dashboard can be a little complicated until you become familiar with it

The Best Call Management Platform - CallTrackingMetrics.com

Kommentare: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Vorteile:

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Nachteile:

Nothing!!! Seriously. Just an awesome platform!!

Attribution is key

Kommentare: My overall experience is great. The software and integrations work well and the staff is always very helpful.

Vorteile:

I like all of the robust features and tracking that CTM provides.

Nachteile:

The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

Amazing for Agencies

Kommentare: Their support team has been amazing, transferring over my clients from one software to another went smoothly, the software does more than I need, and I have far more control over pricing to keep clients happy.

Vorteile:

Before, I used a competitor's product, and while it was good, I didn't know how much I was missing out on. CallTrackingMetrics gave me so much more control! - how I price call tracking services for my clients (including charging by the minute if desired!) - how I create phone number pools (no arbitrary, pre-selected minimum amount of numbers) - what services each client needs - easier and faster switching between client accounts If you are an agency or manage multiple accounts, this software is the best that I've found. I was able to save my clients money and have far more control over price stability in the long run, while improving the number of features available!

Nachteile:

CTM is complex and some of the UI is not as intuitive/quick to learn as I wish. It was easy to miss a step or two in client setup (even with the help of their great Support team), and sometimes finding the menu or options you need is not quick and easy. This is partly due to the fact that the software does so much, but it would be nice if I could hide certain menus, or during setup, tell them to hide menus for me so that I don't have to constantly scroll through a lot of options I'll never use.

Excellent Software

Kommentare: We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.

Vorteile:

The software is easy to use and the stats and reporting is great.

Nachteile:

Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.

Enhancing Campaign Performance and Marketing Attribution

Vorteile:

CallTrackingMetrics has been a very valuable tool for our marketing team, largely due to its user-friendly interface and features. We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to their sources. Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call times and high-quality leads, allowing us to make data-driven campaign improvements. Also, implementing CallTrackingMetrics is simple for our development team, and it has integrated well into our workflow. Overall, we thoroughly enjoy how utilizing CallTrackingMetrics enhances our marketing efforts!

Nachteile:

While we enjoy utilizing CallTrackingMetrics as part of our ongoing campaigns, we would like to see more robust and customizable reporting capabilities to share with our clients.

stand out support and functionality

Vorteile:

I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Nachteile:

We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

CallTrackingMetrics Benefits

Kommentare: I am able to show business owners call activity and likely conversios that helps me prove Return on Investment to current advertisers so that they will renew their campaign. Plus I can show this to prospective advertisers to show potential return on investment and to be able to close the sales as a result.

Vorteile:

I can track the call activity from print, digital, social media ads. I can listen to the calls and identify the appointments or likely sales.

Nachteile:

Not sure, but would like to have an app on my iPhone available so I can reference it on in the field when I don't have my laptop..

CTM is The best in the industry

Kommentare: We use CTM for measuring results for our company's marketing efforts as well as our clients. We've been using CTM for 8+ years. When installed on websites, it loads much more quickly than other competing tracking tools. This is important for us because website load times are vital in maximizing our search engine optimization efforts and ensuring our websites are meeting Google's ranking factors.

Vorteile:

Ease of use, quick load times when installed on websites, good customer support

Nachteile:

None. CTM does everything we need it to do and more. Thats why we've continued to use it for 8+ years.

Great product and great service

Kommentare: I've had a great experience with CTM. If I ever need anything, their call center is one top of everything and continue to engage until the issue is resolved.

Vorteile:

The customer service is amazing. The product is very user friendly and easy to use.

Nachteile:

Changing from my old softphone had a lot of glitches. Porting the numbers we had seemed to be a never ending process. It was resolved after sometime.

Great Software

Kommentare: Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better!

Vorteile:

It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.

Nachteile:

We like everything about call tracking metrics. It was easy to implement and use.

Daily Tool

Kommentare: My overall experience with Call Tracking Metrics A Great Program that was created for the work place

Vorteile:

Within our entire company, we utilize Call Tracking Metrics it is the quality tool. We can make calls, see the time of the calls, can listen and review every call.

Nachteile:

Everything is fine, but when we send a text to a customer I would like to receive a notification if the customers respond

One of the best

Vorteile:

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

Nachteile:

Nothing. If we've run into any issues specific to our use-case, CTM has been very helpful in either creating a custom solution or providing us with steps to implement a specific feature.

Easily Review Lead Quality

Vorteile:

CTM's tracking numbers are invaluable for maintaining a high level of confidence in the phone leads our clients receive. Performing QA is much easier now, even for introductory level accounts.

Nachteile:

A higher level of accuracy for number swapping would be nice :)

Most Calls Are Hang Ups and Robo Calls

Vorteile:

The interface is easy to use and reports are helpful.

Nachteile:

With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air. They charge extra for spam protection, which other vendors do not.

Good call tracking software

Vorteile:

We enjoy that all of our departments that speak with clients on a daily basis can use this and have calls recorded to protect our staff!

Nachteile:

No cons that I can think of at the moment.