CallTrackingMetrics Erfahrungen

The More info the better

Kommentare: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Vorteile:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Nachteile:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Exceptional Value and the Support is Top Notch!

Kommentare: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Vorteile:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Nachteile:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Choose Another Call Tracking Company

Vorteile:

If it would work, it would be useful in measuring offline conversions.

Nachteile:

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

CallTrackingMetrics is Truly Effective in Daily Use!

Vorteile:

Effective resource to consistently collaborate with both prospective/current students. I utilize the softphone and converse communication as a part of my daily workflow.

Nachteile:

In-bound calls don't always pop up when they should.

Effective Call Tracking Solution

Vorteile:

CallTrackingMetrics is feature-rich with a barebones approach. The software is intuitive and straightforward to use and implement product features. The UI is clear, fast, and easy to navigate.

Nachteile:

Some newer product features, like Conversation Analytics, aren't as easily accessible and you'll have to do some digging in the UI to find and implement them, as the help center and knowledge base only cover rudimentary topics.

Easy to use and set up in minutes

Vorteile:

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

Nachteile:

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Great product

Kommentare: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Vorteile:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Nachteile:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Enhancing Campaign Performance and Marketing Attribution

Vorteile:

CallTrackingMetrics has been a very valuable tool for our marketing team, largely due to its user-friendly interface and features. We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to their sources. Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call times and high-quality leads, allowing us to make data-driven campaign improvements. Also, implementing CallTrackingMetrics is simple for our development team, and it has integrated well into our workflow. Overall, we thoroughly enjoy how utilizing CallTrackingMetrics enhances our marketing efforts!

Nachteile:

While we enjoy utilizing CallTrackingMetrics as part of our ongoing campaigns, we would like to see more robust and customizable reporting capabilities to share with our clients.

CTM is the best!

Vorteile:

The platform itself is great and easy to use. However, their customer service and support is unmatched!

Nachteile:

No connection as of yet with looker studio.

CTM Ability

Kommentare: Good quality of call and easy to use are my best takeaways

Vorteile:

easy to use and love the quick view of the convo

Nachteile:

Can't link to Hub Spot directly. Need to make it able to allow for use inside HubSpot to make calling and client account to be all on one screen.

Sales Manager Review

Kommentare: Overall, it has been a positive experience for both myself and clients.

Vorteile:

Ease of use - simple to attribute marketing efforts

Nachteile:

Dashboard can be a little complicated until you become familiar with it

Reliable and useful

Vorteile:

It's reliable and helps showcase value to customers

Nachteile:

the dashboard is not the easiest to use.

Enjoying the call System

Vorteile:

It allows everyone in the company to have a toll free number for our clients

Nachteile:

No Cons this has worked well above expectations

CTM is a proven asset

Kommentare: I've been using CTM since 2014 and have learned a lot over that time. We are using CTM for almost all of our customers and most have more than one tracking number. If I ever have questions the support chat is able to help me figure out the issue or QA something in a sub-account. We've been very happy with our experience with CTM.

Vorteile:

CTM continues to upgrade the platform to accommodate GA4 and other platforms we need to integrate with. It doesn't take long to set up sub-accounts and buy numbers, which is a plus.

Nachteile:

I don't have any cons really. There are some features I don't use, but I'm sure they are used by other companies but that is just me nitpicking.

The Best Call Management Platform - CallTrackingMetrics.com

Kommentare: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Vorteile:

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Nachteile:

Nothing!!! Seriously. Just an awesome platform!!

Great Call Tracking Software with First Class Support

Kommentare: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Vorteile:

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Nachteile:

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

Call Metrics Review-HR Feedback

Vorteile:

It is user friendly, easy to train our new team members in and has made a positive difference for our team.

Nachteile:

It would be nice to have more support on the set up for our small family business. We are discovering features on our own and as we need them. I am sure there is much we have access to that we are not aware of.

The product is excellent but the support is Amazing!

Kommentare: Head and shoulders above CallRail. Is a fundamental component of everything we do. 5-Star

Vorteile:

Integration with Salesforce and Google products.

Nachteile:

Separate setup for numbers and sources...would be nice if it were one process

Highly recommended

Vorteile:

It is very friendly user, you can easily use the features.

Nachteile:

I think the softphone, there should be a way to improve it.

Daily Tool

Kommentare: My overall experience with Call Tracking Metrics A Great Program that was created for the work place

Vorteile:

Within our entire company, we utilize Call Tracking Metrics it is the quality tool. We can make calls, see the time of the calls, can listen and review every call.

Nachteile:

Everything is fine, but when we send a text to a customer I would like to receive a notification if the customers respond

Review of CTM

Kommentare: I am able to capture and record in real-time all inbound leads from my Google Ads. The data I receive helps me optimize and change the content within my Google Ads.

Vorteile:

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

Nachteile:

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Simple tracking, lacking features

Kommentare: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Vorteile:

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Nachteile:

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Great product

Kommentare: Great, haven't had any issues with

Vorteile:

Great for tracking online leads and knowing were on what landing page they landed

Nachteile:

I dont have anything bad or have experience anything negative so far

Jump aboard Call Tracking Metrics! - The Smartphone Doctor

Kommentare: We are solving the problem of being able to INSTANTLY respond to customers!

Vorteile:

Integration with the existing instant quote widget built-in to our website was seamless and now customers are able to receive a text message of a quote on our repairs we offer!

Nachteile:

No cons from us. The software works great and we use it everyday.

Most comprehensive call tracking software available.

Kommentare: really great. Support is always there to walk you through fixing issues right on the phone.

Vorteile:

full featured, but you only pay for what you use!

Nachteile:

all those features makes it a bit more complex to set up and diagnose issues.