CallTrackingMetrics Erfahrungen

Über CallTrackingMetrics

Mit CallTrackingMetrics kannst du die gesamte Kundenreise über die verschiedenen Teams hinweg erfassen und alle deine Gespräche auf einer Plattform verfolgen.

Erfahre mehr über CallTrackingMetrics

Vorteile:

The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does.

Nachteile:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App.

Bewertungen zu CallTrackingMetrics

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,5
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,6/10

CallTrackingMetrics hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 67 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (67)

Jennifer
Jennifer
Internet Manager in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Exceptional Value and the Support is Top Notch!

5,0 vor 2 Jahren

Kommentare: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Vorteile:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Nachteile:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Dominic
Business Intelligence Developer in USA
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great marketing tool, subpar contact center application

4,0 vor 2 Jahren

Kommentare: I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Vorteile:

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Nachteile:

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

Alexander
PPC Analyst in USA
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not intuitive. Difficult to find information. Too expensive

3,0 vor 4 Monaten

Kommentare: It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Vorteile:

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Nachteile:

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Antwort von CallTrackingMetrics

vor 3 Monaten

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you. We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at info@calltrackingmetrics.com, we can take action to ensure that your concerns are addressed.

Alex
I.T. Admin/Lead Manager in Honduras
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CallTrackingMetrics, it's resourcefull, easy to implement, and use!

5,0 vor 3 Monaten

Kommentare: A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

Vorteile:

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

Nachteile:

None that I can think of, it's a great product.

Diego
Sales Engineer in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Software for the Price, Compared to other Options

4,0 vor 2 Jahren

Kommentare: We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.

Vorteile:

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Nachteile:

Reports are not as customizable as I would like.

Verifizierter Rezensent
Marketing Director in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy Alternative to Call Rail

4,0 letztes Jahr

Kommentare: It has been good.

Vorteile:

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Nachteile:

Not as technical as CallRail. There are fewer selections on placement and connection.

Antwort von CallTrackingMetrics

letztes Jahr

Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.

Stephanie
Stephanie
Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The More info the better

4,0 vor 10 Monaten

Kommentare: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Vorteile:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Nachteile:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Jesica
Director of Operations in USA
Onlinemedien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Quality Assurance

5,0 vor 2 Jahren

Kommentare: We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Vorteile:

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Nachteile:

We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

Jean
Chief Digital Officer in Frankreich
Onlinemedien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Powerful and flexible tool, easy to scale

5,0 vor 2 Jahren

Vorteile:

Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

Nachteile:

The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

Antwort von CallTrackingMetrics

vor 2 Jahren

Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!

John
Owner in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Everything I was Looking For!

5,0 vor 2 Jahren

Vorteile:

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Nachteile:

Not too many, I am a slow learner and often I need to call Customer Service,

Antwort von CallTrackingMetrics

vor 2 Jahren

Thanks for the awesome review, John!

Tiffany
Operations Manager in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We couldn't grow without CTM!!!!!

5,0 letztes Jahr

Kommentare: Overall, we are very happy with CTM because of Coalmarch. They were instrumental in the setup, and the continuous troubleshooting we do with CTM. They are extremely knowledgeable of CTM, and guide us through any additions or hurdles we come across! At the end of the day, we could not GROW the company as we have without CTM and Coalmarch!

Vorteile:

That it is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!

Nachteile:

The only two complaints I have about CTM is that the reporting is not very user-friendly. It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports". The second would be the CTM App. It's ineffective for inbound calls, but perfect for outbound calls, which I know they are working on updating the app.

Antwort von CallTrackingMetrics

letztes Jahr

Thank you so much for the great review and valuable feedback, Tiffany! We love to hear how we have helped our customers grow. Your success is our success.

Dean
CVO in USA
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best Call Management Platform - CallTrackingMetrics.com

5,0 vor 2 Jahren

Kommentare: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Vorteile:

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Nachteile:

Nothing!!! Seriously. Just an awesome platform!!

Antwort von CallTrackingMetrics

vor 2 Jahren

Thank you for the 5-star review, Dean. We appreciate your business and look forward to many more successful years of partnership! As always, please let our team know if there's anything we can do to improve our product or services to better meet your needs.

Thomas
Online Marketing Manager in Österreich
Industrieautomation, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The no. 1 calltracking tool for international businesses

4,0 vor 2 Jahren

Kommentare: With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Vorteile:

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Nachteile:

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

Chris
Director of Technology in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Attribution is key

4,0 vor 2 Jahren

Kommentare: My overall experience is great. The software and integrations work well and the staff is always very helpful.

Vorteile:

I like all of the robust features and tracking that CTM provides.

Nachteile:

The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.

Stephen
Content Marketing Supervisor in USA
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy To Use And Scale

5,0 letztes Jahr

Kommentare: I have loved using the product. The overall experience has been nothing but positive.

Vorteile:

Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.

Nachteile:

Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.

Antwort von CallTrackingMetrics

letztes Jahr

Thank you for the review and feedback, Stephen. We think we may be able to help with some of features you are looking for, so your Customer Success Manager will be reaching out shortly!

Traver
Marketing Specialist in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Call Tracking Software with First Class Support

5,0 vor 2 Jahren

Kommentare: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Vorteile:

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Nachteile:

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

Gary
Service Director in UK
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Software

5,0 letztes Jahr

Kommentare: We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.

Vorteile:

The software is easy to use and the stats and reporting is great.

Nachteile:

Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.

Antwort von CallTrackingMetrics

letztes Jahr

Thank you so much for the 5 star review, Gary!

Daniel
Director Of Paid Advertising in USA
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our Agency Loves CTM

5,0 vor 2 Jahren

Vorteile:

The Call Logs are easy to navigate and have all the info I need to make marketing decisions. Setting up a new number is very fast and easy.

Nachteile:

I would like the reports to integrate with Google Data Studio or other large reporting tools. We use one that can see call volume by tracking source but the reports aren't as detailed as what we can see in CTM. This type of integration would allow us to customize reports and improve the design.

Antwort von CallTrackingMetrics

vor 2 Jahren

Daniel, thank you for the awesome review. We are thrilled to hear that Culture Cube is finding success with our suite of marketing attribution tools. And, the good news is that our platform does connect with GDS to make your reporting even more customized. Here is some additional information for your review: https://www.calltrackingmetrics.com/products/integrations/google-data-studio/ However, if you still have additional questions or feedback about this integration, feel free to connect with us via info@calltrackingmetrics.com.

Dawn
CMO in USA
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Most comprehensive call tracking software available.

5,0 vor 2 Jahren

Kommentare: really great. Support is always there to walk you through fixing issues right on the phone.

Vorteile:

full featured, but you only pay for what you use!

Nachteile:

all those features makes it a bit more complex to set up and diagnose issues.

Antwort von CallTrackingMetrics

vor 2 Jahren

Thanks for the great review, Dawn! And, we agree that our support team is the best in the business, so if you ever need anything, don't hesitate to reach out!

Verifizierter Rezensent
Chief Marketing Ninja in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

stand out support and functionality

5,0 vor 2 Jahren

Vorteile:

I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.

Nachteile:

We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.

Christabelle
Christabelle
Front Desk Team Lead in Kanada
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CTM - A Good Monitor System

4,0 vor 3 Jahren

Vorteile:

Call Tracking metric system is a tool that we use in the clinic to measure or track the referral sources that we have. We also use it as a campaign tool for marketing. This software app has so much potential, I know there is lots of function but in our clinic, this is where were at.

Nachteile:

It took me a while to figure the functions. A tutorial is available outside the program.

Antwort von CallTrackingMetrics

vor 3 Jahren

Hi Christabelle, Thanks for the review! As you noted in your comments, there are a lot of features and added functionality in CallTrackingMetrics apart from call tracking for attribution. We've got great resources available on our Support Hub including live webinars, and our support team is always a phone call away if you ever have questions!

Verifizierter Rezensent
Director of Marketing in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple tracking, lacking features

4,0 vor 2 Jahren

Kommentare: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Vorteile:

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Nachteile:

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Eddy
Senior Account Executive in USA
Zeitung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CallTrackingMetrics Benefits

4,0 vor 2 Jahren

Kommentare: I am able to show business owners call activity and likely conversios that helps me prove Return on Investment to current advertisers so that they will renew their campaign. Plus I can show this to prospective advertisers to show potential return on investment and to be able to close the sales as a result.

Vorteile:

I can track the call activity from print, digital, social media ads. I can listen to the calls and identify the appointments or likely sales.

Nachteile:

Not sure, but would like to have an app on my iPhone available so I can reference it on in the field when I don't have my laptop..

Genevieve
Former Call Center Manager (Current HR/Accounting Assistant) in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use platform with super helpful reporting!

5,0 letztes Jahr

Vorteile:

The platform is extremely user friendly, we were able to get call center agents trained remotely and they could even download an app to their smart phones for additional access. As a call center manager the reporting features were very insightful when tracking agent performance metrics.

Nachteile:

Everything is wonderful :) no complaints!

Antwort von CallTrackingMetrics

letztes Jahr

Thank you so much for the 5 star review, Genevieve. So glad to hear we helped enable your remote workforce!

Jeff
CEO in USA
Onlinemedien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best and easiest call tracking tool ever

5,0 vor 2 Jahren

Kommentare: CTM was an easy decision and the support we have received for onboarding and minor issues have been superb.

Vorteile:

The support I have received, when needed, has been first rate and super friendly. CTM itself gives my clients the information they need to respond to calls quickly when they are out in the field and the data easily integrates into other 3rd party software for our PPC reports and conversion tracking.

Nachteile:

I know there should always be some cons for a product, but we really do not have any.