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Über CallTrackingMetrics

Mit CallTrackingMetrics kannst du die gesamte Kundenreise über die verschiedenen Teams hinweg erfassen und alle deine Gespräche auf einer Plattform verfolgen.

Erfahre mehr über CallTrackingMetrics

Vorteile:

It was easy to install and integrate with my other services. The call tracking is easy to use and adding new numbers is a breeze.

Nachteile:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App.

Bewertungen zu CallTrackingMetrics

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,5
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,7/10

CallTrackingMetrics hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 126 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (126)

Jennifer
Jennifer
Internet Manager in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Exceptional Value and the Support is Top Notch!

5,0 vor 3 Jahren

Kommentare: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Vorteile:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Nachteile:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Morgan
Director of Operations in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Powerful Full Service Call System

5,0 vor 3 Wochen Neu

Kommentare: I was very impressed with the onboarding process and the level of custom support they gave during set up.

Vorteile:

Call tracking allowed us to take our automation to the next level and improve customer experience with our brands.

Nachteile:

It's a bit more expensive then our past provider but the cost has been worth it, to be honest.

Antwort von CallTrackingMetrics

vor 3 Wochen

Thank you for your feedback! We're delighted that CallTrackingMetrics has helped elevate your automation and enhance customer experiences, and we're grateful for your recognition of our onboarding process and dedicated support. We're committed to providing value and simplicity for your team's needs.

Alexander
PPC Analyst in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not intuitive. Difficult to find information. Too expensive

3,0 vor 2 Jahren

Kommentare: It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Vorteile:

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Nachteile:

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Antwort von CallTrackingMetrics

vor 2 Jahren

Thank you for taking the time to share your feedback, Alexander. Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email. With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you. We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at info@calltrackingmetrics.com, we can take action to ensure that your concerns are addressed.

Armando
Client Success Manager in Mexiko
Anwaltskanzlei, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied with the product!

5,0 vor 2 Wochen Neu

Kommentare: Wouldn't trade it for any other platform, the ease of use and all its features are simply above the average platforms.

Vorteile:

All its tracking features, from marketing attribution to performance, it helps with the decision-making and implementation of new strategies.

Nachteile:

More direct integrations would be great, that way being able to automate more processes would quite simple.

Antwort von CallTrackingMetrics

letzte Woche

Thank you for sharing your satisfaction with our product! We're thrilled to hear that our tracking features have been instrumental in your decision-making and strategy implementation. Your feedback on integrations is noted, and we're committed to continuously enhancing our platform to offer even more automation capabilities. We're honored to have earned your trust and are dedicated to providing unparalleled ease of use and feature-rich solutions for your business needs.

Xander
project manager in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A great way to use tracking numbers!

5,0 vor 2 Wochen Neu

Kommentare: The staff are second to none. Overall, CTM has been a great addition to our business.

Vorteile:

- Features - Expansive call tracking features, much better than callrail - Reports

Nachteile:

- The setup isnt the easiest without a setup package - The knowledge base is useful

Antwort von CallTrackingMetrics

letzte Woche

Thank you for taking the time to share your experience with CTM! We're thrilled that our expansive call tracking features and exceptional support staff have made a positive impact on your business. Your feedback on setup and knowledge base is noted, and we're committed to continually improving our resources to ensure a seamless experience for all users.

Tana
Operations Lead in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use and set up in minutes

4,0 vor 3 Wochen Neu

Vorteile:

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

Nachteile:

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Antwort von CallTrackingMetrics

vor 3 Wochen

Thank you for your detailed feedback! We're thrilled you find our platform easy to set up and appreciate your time-saving tips; we'll certainly consider your suggestion for global source changes to enhance user experience.

Chris
Software Developer in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great call tracking and activity recording tool

4,0 vor 3 Wochen Neu

Kommentare: Overall a positive experience. I'm impressed with the data available and the workflows available to users.

Vorteile:

The amount of features available within CallTrackingMetrics is hard to beat. Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Nachteile:

Their api documentation is lacking in some aspects. Namely, not all endpoints and not all options within an endpoint are documented. This has led to many instances of "reverse engineering" by making a change within the UI and watching the dev tools. Still, far from the worst documentation I've encountered, and the help from the CallTrackingMetrics team is outstanding.

Antwort von CallTrackingMetrics

vor 3 Wochen

Thank you for your positive feedback! We're thrilled you find CallTrackingMetrics a great tool with a wealth of features, and we appreciate your insights on API documentation; we'll work to enhance this aspect further to ensure a seamless experience for all users.

Meghan
Director of Interactive and Web Development in USA
Personalbeschaffung & -besetzung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CTM Review from a Developer

5,0 vor 2 Wochen Neu

Kommentare: It's a great platform and is business critical for my team.

Vorteile:

I love the simplicity of your API for reporting, sending text messages, and utilizing your form reactor. We use these daily and appreciate the ease of use and that we don't have constant downtime with these features.

Nachteile:

It does take a bit to get to know and understand your dashboard. My operations team hates the wait time for Trust Center and setting up text message campaigns. But they do understand the reason for delay.

Antwort von CallTrackingMetrics

letzte Woche

Thank you for sharing your feedback as a developer using CTM! We're delighted to hear that you find our API simple and reliable, and we're committed to providing seamless experiences for your daily operations. Your comments are invaluable to us, and we're continuously improving our dashboard to ensure ease of use for all users. We appreciate your business and are thrilled to be a critical part of your team's success.

Nick
Sales Manager in Kanada
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sales Manager Review

5,0 vor 3 Wochen Neu

Kommentare: Overall, it has been a positive experience for both myself and clients.

Vorteile:

Ease of use - simple to attribute marketing efforts

Nachteile:

Dashboard can be a little complicated until you become familiar with it

Antwort von CallTrackingMetrics

vor 3 Wochen

Thank you for sharing your experience! We're glad to hear that CallTrackingMetrics has made attributing marketing efforts easier for you, and we appreciate your feedback on the dashboard. We're continuously working to improve usability, and we're thrilled that both you and your clients have had a positive experience overall.

Liberty
Account Representative in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

5,0 vor 2 Wochen Neu

Kommentare: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Vorteile:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Nachteile:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Antwort von CallTrackingMetrics

letzte Woche

Thank you for sharing your feedback on our product! We're thrilled to hear that our comprehensive suite of tools has been beneficial for your call-tracking needs, and we greatly appreciate your ongoing support. Your comments are invaluable to us, and we're dedicated to continuously improving user experience while providing top-notch support for our customers.

Dominic
Business Intelligence Developer in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great marketing tool, subpar contact center application

4,0 vor 4 Jahren

Kommentare: I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.

Vorteile:

The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).

Nachteile:

The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.

Thomas
Online Marketing Manager in Österreich
Industrieautomation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The no. 1 calltracking tool for international businesses

4,0 vor 4 Jahren

Kommentare: With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Vorteile:

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Nachteile:

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

Traver
Marketing Specialist in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Call Tracking Software with First Class Support

5,0 vor 4 Jahren

Kommentare: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Vorteile:

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Nachteile:

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

Daniel
Director Of Paid Advertising in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our Agency Loves CTM

5,0 vor 4 Jahren

Vorteile:

The Call Logs are easy to navigate and have all the info I need to make marketing decisions. Setting up a new number is very fast and easy.

Nachteile:

I would like the reports to integrate with Google Data Studio or other large reporting tools. We use one that can see call volume by tracking source but the reports aren't as detailed as what we can see in CTM. This type of integration would allow us to customize reports and improve the design.

Antwort von CallTrackingMetrics

vor 4 Jahren

Daniel, thank you for the awesome review. We are thrilled to hear that Culture Cube is finding success with our suite of marketing attribution tools. And, the good news is that our platform does connect with GDS to make your reporting even more customized. Here is some additional information for your review: https://www.calltrackingmetrics.com/products/integrations/google-data-studio/ However, if you still have additional questions or feedback about this integration, feel free to connect with us via info@calltrackingmetrics.com.

Patrick
CMO in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The product is excellent but the support is Amazing!

5,0 letztes Jahr

Kommentare: Head and shoulders above CallRail. Is a fundamental component of everything we do. 5-Star

Vorteile:

Integration with Salesforce and Google products.

Nachteile:

Separate setup for numbers and sources...would be nice if it were one process

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simple tracking, lacking features

4,0 vor 3 Jahren

Kommentare: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Vorteile:

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Nachteile:

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Genevieve
Former Call Center Manager (Current HR/Accounting Assistant) in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use platform with super helpful reporting!

5,0 vor 3 Jahren

Vorteile:

The platform is extremely user friendly, we were able to get call center agents trained remotely and they could even download an app to their smart phones for additional access. As a call center manager the reporting features were very insightful when tracking agent performance metrics.

Nachteile:

Everything is wonderful :) no complaints!

Antwort von CallTrackingMetrics

vor 3 Jahren

Thank you so much for the 5 star review, Genevieve. So glad to hear we helped enable your remote workforce!

KENNNETH
Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Cal Followup

5,0 vor 4 Jahren

Kommentare: It has be a cost effective necessity for our advertising budget

Vorteile:

This software gives us the ability to track our marketing and follow up with calls that we might have missed after hours. We like that we can regionally track where the calls are coming from so that we can optimize our budget.

Nachteile:

It was a little tricky to set up cut once customer support walked us trough the problems we havent needed to tough things since

James
Director of Marketing in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product to track calls, sources and texting

5,0 vor 3 Jahren

Kommentare: We swap out phone numbers on our websites to through numbers we've set up on CTM to track the source of our calls. Our sites swap out the displayed phone numbers based on the service (Google Ads, Bing, Yahoo, Facebook, SEO...) that drives our site visitors. Once they place the call, we are then able to track the source as well as listen to that call to use as a training opportunity. We also have testing available on our Mobile sites for some select stores which all goes directly through CTM so we are able to communicate with our guests in an easy and requested fashion. Really like using CTM!

Vorteile:

CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.

Nachteile:

It can seem a bit daunting at first but it isn't difficult to learn.

Antwort von CallTrackingMetrics

vor 3 Jahren

Thank you so much for the great review, James! So glad to hear CallTrackingMetrics is a valuable resource for you and your team.

Gloria
Ad Director in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Call Tracking Evaluation

4,0 letztes Jahr

Kommentare: Overall the platform works well for us.
I actually listen to (3) different ones. It would be nice if they were combined into (1).

Vorteile:

I like that I can listen to the phone calls and tag them for future reports for the owner. Such as CPL- Cost per lead. Also, it is helpful when training a new Patient Care Coordinator. It is crucial that when we get the call the person answering the phone sets up the appointment.

Nachteile:

I would like to be able to put the person's name on the call that they answered. And put other notes in and not just a simple tag.

Stuart
Owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lots of Features

5,0 letztes Jahr

Kommentare: Good, detailed product and good support.

Vorteile:

The call reporting detail. I use the reports for my monthly client reporting.

Nachteile:

A bit tough to setup. It can be cumbersome to setup sometimes.

Rick
Director of Sales in Kanada
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Way more than just call tracking

5,0 vor 3 Jahren

Vorteile:

We first started using their platform because just needed to track the number of incoming calls for our marketing campaigns. It was good value for that function and works great....and then does about a million other things. I'm not about to pretend I have a handle on all the thing you can do with this platform. I wish I had found them before adopting our current SMS texting platform. It's contact management and voice integration works so much better and for less money than half a dozen enterprise platforms I tried. The contact management side of the platform is more robust than any standalone texting or phone platform I tried. The tagging and triggers built in to the platform, along with email integration make this a potential replacement for CRM in some applications. Talk to their sales team and take the free trial. You get to try all the features. There are so many reasons to use this product.

Nachteile:

I can only give it 3 stars for ease of use and ease of deployment because it does soooo much. No fault to the platform, its robust and powerful with lots of features and lots of options. With all the features to toggle on or off and adjust there are lots of options. Don't worry though... you get personalized support from an assigned support rep. A real person you can reach out to for help.

Rhonda
Director of Marketing in USA
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Most Calls Are Hang Ups and Robo Calls

2,0 vor 3 Jahren

Vorteile:

The interface is easy to use and reports are helpful.

Nachteile:

With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air. They charge extra for spam protection, which other vendors do not.

Kenna
Finance Administrator in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good call tracking software

5,0 vor 3 Jahren

Vorteile:

We enjoy that all of our departments that speak with clients on a daily basis can use this and have calls recorded to protect our staff!

Nachteile:

No cons that I can think of at the moment.

Antwort von CallTrackingMetrics

vor 3 Jahren

Thank you so much for taking the time to give us a great review, Kenna!

Kaolhi
B2B GROWTH MARKETING MANAGER in USA
Personalbeschaffung & -besetzung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

B2B Call Tracking Solution

5,0 letztes Jahr

Vorteile:

This is a self-serve platform. It does everything for you to track all prospects, dead leads, etc coming through your marketing campaigns. It's affordable and user-friendly.

Nachteile:

If you're looking to track a lot of calls, you'll need to get customer support help. This is project-based, and well worth it. However, it does cost money to get this service.