Lightspeed Golf Erfahrungen

The team in Chronogolf have been fantastic from day one, always ready to help when you need them!

Vorteile:

Modern intuitive and user-friendly for both customers and staff. It gives great insights to help run the business more effectively across the golf course tee sheet, membership subscriptions, retail and restaurant aspects. The team are always open to suggestions as to what need to be tweaked to help make the system work better for our particular needs and will always help as soon as possible.

Nachteile:

At the moment I cant say there are any downsides to the system, any issues we have come across are being dealt with and can see that there is a genuine want to provide what we need to get it to be 100% right for us.

Dark Ages to cloud 2.0

Kommentare: We went from a pencil and paper tee sheet to this robust system. I'm not gonna lie, there were a few bumps along the way but once I was trained I was able to train all my employees and it's been invaluable to evaluating the health of our country club.

Vorteile:

Platform is intuitive. Training is manageable. It is robust enough to go REALLY deep while easy enough for "cheap" empoyees to navigate it without messing stuff up. The integration between tee sheet and retail is awesome and I'm hoping when we add restaurant it will also be awesome.

Nachteile:

There are some features I would like to be able to adjust myself, but the company keeps it in house so we occasionally need Lightspeed to adjust stuff for us.

Why do we now have to pay a fee

Kommentare: Good until 2.weeks.ago. now, very poor

Vorteile:

Up until recently the app was free. Now they want to charge usNo one will answer the phone when I call...Numerous time over a 1 week period

Nachteile:

Everything now. I can not make a tee time without being charged a fee, and I work at the course!

Lightspeed is the perfect solution for all our golf course needs.

Kommentare: I'm so grateful that we chose Lightspeed as our new partner for tee sheet and POS management. Our new website is incredible and our PitchCRM campaigns are very successful. We look forward to continuing our partnership with Lightspeed.

Vorteile:

Lightspeed software is incredibly easy to use and offers tremendous features to help you manage your business. The dynamic pricing tee sheet feature is key for our business and the Business Intelligence and POS reporting gives us the data we need to analyze our revenue. The added value you find with website management, CRM, and other tools are great to maximize the value of partnering with Lightspeed. Every piece of the Lighspeed puzzle offers dedicated support teams that assist with any question quickly and with almost immediate responses for tee sheet and POS management. I'd highly recommend Lightspeed to any golf operation of any size.

Nachteile:

As with any change, there are growing pains and challenges. While Lightspeed training is excellent, there are a couple features on occasion that we have requested specifically to improve upon or add for an even better experience. The biggest hurdle is the same as you would face in making this kind of transition with any new software program and that is simply the learning curve involved and time it takes to setup all of the tools and items needed to start operating normally again. The good news is that Lightspeed makes it about as painless as possible for such a significant transition.

We are extremely pleased with the Chronogolf system. Best System out there!

Kommentare: The experience working with Chronogolf has be very positive. The are a great team player with golf facilities. We are looking forward to seeing the growth of best of business relationships to further our business and no trade times! We feel we have found a long term partner to help grow our business by providing an open platform to provide better services to our customers.

Vorteile:

It is a modern cloud based system that is simple or as complex as you would like. If you are coming from an older style point of sale system it will take a little while to get up to speed, but don't worry the support services are prompt, competent and patient. The ability to work from home to manage the system has been great for our management team. Reports are detailed and easy to run. Collecting customer information is straight forward. Different modules are available as your comfort level with the product increases that will help differential your golf facility from the crowd. The system works seamlessly with Lightspeed and has resulted in improved bottom line performance in every department category. It is easy to make informed decisions on performance as you go along.

Nachteile:

There is so much capability with this system you can get overwhelmed in the first peak season. We are really looking forward to the off season to strategically go through the system for improved performance. It is a intuitive system but there is a lot of potential to challenge your team.

Chronogolf has been the best by Far

Kommentare: All that said, Chronogolf is an excellent program that my golf course plans to use for years to come.

Vorteile:

I've used a few different tee sheet management software programs throughout my time working at golf courses, and Chronogolf has been the best by far. This program has great, very intuitive features that I felt the other services I used were lacking. Some of my personal favorites are included below: - A very nice way to price out golf per individuals, or groups of golfers (we have many different price points and golfer "types" here, and the ability to set the daily pricing by the hour, and easily change a golfer's specific pricing by changing his or her "type" makes it very easy and quick checking in golfers) - The ability to click and drag a tee time to change the time is awesome. So much easier than going into the reservation and changing the time, or deleted and recreating - Having a way to set colors to different types is great and gives a quick way to see the demographic of golfers on any given day - The tournament module is awesome (still needs a few minor tweaks) But as a course that hosts many tournaments, I use this module very frequently and it provides a very easy way to manage the tee sheet on a tournament day - Probably the biggest feature is that it is cloud-based. I can access any information I need to at any time I need which is very useful and important to me.

Nachteile:

This program, like all others, does have a few minor flaws, and some bugs (sometimes runs very slowly, or just glitches tee times out) but all that is very minor and usually does not cause any lastly problems.

LIGHTSPEED IS A GAME CHANGER

Vorteile:

I like how you can easily monitor your store at anytime, so easily.. on your phone, computer, I pad. It has a number of super helpful reports, easy inventory tracking. Overall lightspeed is just the best POS software out there, hands down.

Nachteile:

Anything I've come across to be difficult or that I've struggled to figure out, I've called support and been helped immediately. We've had a couple errors with the payment machine, which refreshing the webpage fixed.

Great for Everyday Bookings + Tournaments!

Vorteile:

This software allows golf-central businesses to keep organized; it specializes in booking anything from 1 person tee times to large scale tournaments that can span multiple courses. There are numerous integrations with this software that allows bookings from other websites to show up on the tee sheets on its own!

Nachteile:

At times the software can be a bit slow and buggy when working with large tournament data, especially when adding dozens of shotgun groups at once.

Chronogolf is a tee-sheet management system that actually cares about their clients!

Kommentare: When we partnered with Chronogolf they were still a young company and not all of the features we needed were there, but they have been great at growing with us and constantly upgrading to provide a better product.

Vorteile:

I love how easy it is to use, it's pretty much fool proof! It's very intuitive and all of my employees pick up on it quickly, especially all the millennials joining the work force. The super clean and tidy interface is also very easy to explain to customers and we have found our web-based bookings have increased due to this. I also love that they are continually in touch with updates and take the time to ask what feature their clients need or want to see next. The personal touch goes a long way! That's what we as golf course operators provide for our customers so it is nice to see a tee-sheet management company who does the same for their clients.

If every supplier was like Chronogolf, the world would be a better place. Simply FANTASTIC people>

Vorteile:

Easy to use and train employees with. Very versatile. I would rate every category five stars, except they keep adding features that make the software even better!

Nachteile:

I really cannot think of any cons about this package. Maybe I would like to see another payment processor besides STRIPE available - it would be nice to use the same payment company that we are using with related POS and Restaurant software.

The software is very intuitive

Kommentare: From the start, Chronogolf has been able to highlight its competitive advantages, which met many of our needs. Our experience with Chronogolf being so positive, we even made the decision to integrate Lightspeed into all retail service points at our facility.

Vorteile:

After a couple of seasons of using other booking management systems, we had the chance to try the Chronogolf software, an integrated system that includes tee times management and the Point of Sale (POS) system. Also, being from the province of Quebec we needed a multi-language software, which Chronogolf offers as well. In the demo version they provided us, right away the intuitiveness of the solution allowed us to test and figure out how we can manage the golf course’s operation by ourselves. The tutorials and articles available are also a great help, without forgetting the online support available in real time. We are able to use the system to manage multiple prepaid rounds and packages that we sell, it is easy to know how many players have booked so we can plan our day ahead.

Nachteile:

We offer many types of packages and it was hard to keep track of the revenue and round usages on the tee sheet. Since they added the new BI reports module, we can export this data, which is much easier for us to track.

I would recommend Chronogolf. I've used many other tools, and this is such a great software!

Vorteile:

1) I really enjoy having different colors on the tee sheet to distinguish the different player types. Helps us quickly look at tee sheet to roughly see how many members we have playing, etc. 2) I like the fact that it is cloud based. Having the ability to access our information anytime/anywhere makes it that much easier when I'm not around the shop at all times. I can be on the course, at home, on vacation and still access the tee sheet and other information. 3) Some other neat features that I like is the ability to broadcast the tee sheet on a tv. Our customers really enjoy seeing their name up on the tv and they know who they follow and where we stand with tee times. Another feature is the ability to clone tee times. Makes it really quick when booking multiple tee times rather than having to enter all information for each time. 4) Very user friendly, makes it very easy for staff to quickly learn! 5) The way memberships are set up are very simple as well to be able to have them be automatically withdrawn. Basically I can set it up and don't have to worry about it! The radar feature is great as it will tell us when monthly payments don't get taken out, etc.

Nachteile:

Like all software programs, there are minor bugs that come up here and there. Sometimes we see a little bit of a lag with Lightspeed, but it can all be resolved! The support staff is so helpful and available when you need them!

Chronogolf in the Proshop

Kommentare: By switching to Chronogolf ( mid season) it was a very easy and clean transition. It has allowed us to accurately track our customers, members and inventory. We have accurate records each month and allows up to print a variety of reports for all aspects of our business.

Vorteile:

User friendly, clean design, easy to learn

Nachteile:

Still a few functions that are missing, but the team is very open to suggestions and works to accommodate our individual business needs .

The Review

Kommentare: The problems we have solved by using Lightspeed is the integration from our POS to our accounting software, less mistakes and minimal time reconciling each day. We are saving wages by using Lightspeed.

Vorteile:

Lightspeed Golf is by far the most user friendly system we have used, easy to train employees within days.

Nachteile:

Lightspeed software has very little cons when you are looking at the system overall. Obviously each system has some things they can work on but nothing is worth complaining about in my opinion.

The online reservation for tee times save valuable time and energy

Kommentare: I am happy to have introduced Chronogolf into our golf course’s operations.

Vorteile:

One of the things I enjoy about the Chronogolf software is the occupancy report per player type, which gives us details of our most busy periods during the season. We can also navigate easily through the calendar to quickly see the events and tournaments for the year. The online reservation platform also allows members to see who they are playing with for any tee time reservations in the future. Even for visitors and guests, we collect emails, phone numbers or any relevant information, which allows us to send unique deals. I find it useful to choose colors for the different player types, which also catches the eye on the tee sheet to help the staff identify members. This small thing improves the member's experience at our golf course.

Nachteile:

Nothing specific I dislike, the features are great.

Ease of use / integration / simplicity / intuitiveness

Vorteile:

When we switched to Chronogolf our goal was to move to an integrated system and it hasn’t disappointed. For our customers to login to one area and have access to their profile, tee times, history and charge account all in one has been amazing. It’s so easy to book a tee time and having reminders sent to the entire group has been a big bonus. The service team was with us through the entire onboarding process whenever we needed help. Since then we have not run into any problem that hasn’t been solved by whoever man’s the online help desk, it’s been great. We watched the system for 5 years before we made the switch and each year improvements were made and we became more and more certain. Chronogolf's purchase by Lightspeed solidified what we expect to be a continually evolving platform… it gets a 5/5.

Nachteile:

Need customer to see who/when round packages were used, not just the number (expect this down the road) booking types have well intentioned but unnecessary holdbacks for us!

Product selected by our corporate

Kommentare: It is hard to compare with our previous product software, the switch-out was made during the pandemic and financial status of Chapter 11. The pandemic regulations by the state, city & county and federal restricted using automation for online bookings required to informing the customers of mandates. The product is meant for memberships, which the direction was delayed due to Chapter 11 status.

Vorteile:

Immediate support through Online Chat support from the techs and tutorial articles.

Nachteile:

Due to not being a membership we are not able to use the software at the maximum capacity. Chronogolf and Light Speed was easy to install.

Tee Sheet software, there is no better!

Kommentare: I have nothing but overall praise for Chronogolf! Still within our first year of use but I learn something new just about everyday using the program. It is extremely user friendly and if you do run into an issue the live chat function is a life saver.

Vorteile:

Cloud based and can be worked on off site. I set up and do most of the admin work for our 5 courses. Chronogolf being cloud based made my life so much better not having to spend have my week driving from location to location to set up or fix issues.

Nachteile:

As a newer company that is just breaking into the multi course daily fee courses, Chronogolf needs to iron out some kinks with the importing of existing databases and how it will sit within the Chronogolf system and within the multi courses. Our main issue as a company I can see is that the way our databases were imported they do not speak directly or correctly with each other.

PGA Head Professional

Vorteile:

We only use the tee time part however I wanted to look into the vendor and ordering. I stop by the booth at the show but no one has followed up with my request.

Nachteile:

The reports are hard to understand. They are very confusing to understand. Needs to be simpler.

The customer service is excellent!

Kommentare: We have selected the Chronogolf platform to modernize the amenities at our golf club and we are very happy with our choice.

Vorteile:

The tee sheet is very intuitive and my team understands the operations very quickly. I really like the ability to modify reservations by changing the date or tee time with a simple drag & drop. The packages, the memberships, the emails and the SMS feature are all options that have improved the daily life of our operations. The platform continues to evolve with new features every month and administrators at Chronogolf are very attentive to our needs.

Nachteile:

I am satisfied with the software. The Chronogolf team addresses our issues very quickly on the support chat.

Works well

Kommentare: Good

Vorteile:

The ease of checking someone in. Easy to train someone.

Nachteile:

It feels inconsistent and doesn’t have all the features we need.

Great integrated software!

Vorteile:

We love the Chronogolf and Lightspeed softwares for its cloud-based solution and aesthetic. It is also easy for non-technical users to learn the platform. Inventory management is also a big plus as it is easy to use and it responds well and fast. The online booking allows us to have more time on our hands to do other things at the proshop because we have less phone calls. For us, it's a perfect solution for a small business that needs a tee sheet management software and a great POS.

Nachteile:

No specific cons, they update the software regularly and the support chat is there 7 days a week if we have an issue.

The Live Chat Support feature on the tee sheet is great!

Kommentare: Chronogolf also has a "Customer Success" team that will reach out every few months and review our set up and offer feedback on how we can utilize certain features better, which is a great value-add! Overall, I'm very happy to be using Chronogolf!

Vorteile:

The bank for the buck is awesome! The biggest advantage of Chronogolf is not having to trade tee times for services. Having an off season to keep our website really helps us-particularly since we are a seasonal course. I like the fact that everything is cloud-based. It's a bonus that everything is integrated with Lightspeed Retail and Lightspeed Restaurant. It makes our Reporting very easy.

Nachteile:

Sometimes features and upgrades take longer than hoped for. They do keep us up to date when they do introduce new features though, so that's great!

The transition to Chronogolf was quick and simple!

Vorteile:

We joined Chronogolf in Spring of 2017 and integrated them with Lightspeed for our POS. While there was a learning curve for all involved, both staff and members, the feedback and assistance offered by Chronogolf made the transition quick and simple. The system is fantastic and with the multiple platforms they now offer. Our club is well positioned to service all of our customers. The help desk response time is very prompt and they always seem to have the answers to our problems. I would highly recommend you seriously consider Chronogolf if you are looking for a new and better operational suite for your club.

Nachteile:

There are some things I would like to see on the tee-sheet but other than that everything is great.

Every part of Chronogolf has been an improvement from what our previous system was able to do

Vorteile:

We have been using the Chronogolf platform for a number of years and we love that new features are being added on a consistent basis. The platform is very easy to use and everyone on the Chronogolf team is very helpful any time we need assistance. Being a busy 36-hole golf facility, taking a high volume of calls while trying to serve customers in the pro shop is a challenge that Lightspeed and Chronogolf address head-on.

Nachteile:

We've tailored the software to meet all our requirements. The platform is very easy to use, cannot complain!