Web.com Erfahrungen

for the price you can't beat it, but it lacks speed and ease of use

Vorteile:

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Nachteile:

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration. We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Verygood for inventory management!

Kommentare: Main problem solved is amazon limitation to link different ASIN to same SKU...

Vorteile:

Integration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!)

Nachteile:

Support doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-)

Dishonest company

Kommentare: I signed up for subscription and did not use it and they charge my card and refused to refund. This is very dishonest and they know I did not use any of their services

Vorteile:

Started off looking good until I decide not to even use the service and they were very unhelpful.

Nachteile:

Dishonesty. Very unprofessional and they're only looking to take your money.

Best inventory software

Kommentare: Great experience

Vorteile:

Syncs all our websites super easily. Great customer support.

Nachteile:

They don’t always implement the things that people request.

Love it!

Kommentare: Wonderful

Vorteile:

Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Nachteile:

Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

False Claims On Features Provided

Kommentare: Frustrating, after 6 months of being told change different setting and being passed around customer service representatives we were told the features we signed up for could not actually be provided.

Vorteile:

None, I regret that we have put in the time that we have to try to get this software to perform as advertised.

Nachteile:

The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most.

Don't Do it

Kommentare: Absolutely not an option. They advertise attractive rates, but then they attempted to charge my account for varying amounts of hundreds of dollars. Their customer service is unhelpful and it concerns me that they may actually be purposely charging accounts several times, not refunding money they say they will, attempting to charge various amounts of money in the hope banks, and busy company owners won't catch it in time or be able to recover the money.

Vorteile:

Setting up the site was easy but everything else is not worth the headache.

Nachteile:

The software is fine. It's the fraudulent activity of the company and the inability of the customer service staff to use the English language that is the problem.

new changes make it very cumbersome

Kommentare: In the past, their customer service has been top notch - one of the main benefits was being able to schedule a service call with an actual rep at any time. We had a major inventory glitch about 6 months ago where all our purchase orders were being double or sometimes quadruple counting in our inventory numbers. It took them nearly 3 months to correct the issue and in the meantime we had to go without accurate inventory and COGS numbers. Now with this change to the user interface, I cannot recommend this software to anyone.

Vorteile:

We've used this software for 3+ years for our E-Commerce platform which syncs (one of the main reasons we went with Ecom. The best thing is that is manages inventory and does shipping both.

Nachteile:

Honestly, this program has served us well for a while, but recent changes to their user interface (shipping workflow) have made it very cumbersome and nearly impossible for us to continue to use. We ship with multiple carriers and many different box configurations to maximize our shipping budget. The new workflow forces the user to 'batch' shipments into like shipments or with the same carrier instead of being able to create multiple shipping orders and then edit them individually in real time like before. This new workflow is horrible for us and we are looking to make a switch very soon. If you're shipping a lot of identical packages all with the same carrier, I guess it could still work for you.

Highly capable with a learning curve

Kommentare: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Vorteile:

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Nachteile:

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Formatting is a nightmare

Kommentare: Ease of adding content and pictures. But that is about all it has to offer.

Vorteile:

I do like adding content. It is easy and efficient. You can drag pictures/documents anywhere and it gives you a grid to make sure it is all aligned.

Nachteile:

The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted). For a web builder that should be easy to fix. Also the format of the site looks different on different computers.

Web.com Overall Review

Kommentare: Was not unusual to say the least, I mostly SEO optimization and would outsource other SEO tools however was nice having the SEO feature included so far it was alright.

Vorteile:

--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective

Nachteile:

-Limited customization options-Upselling-Limited control on the backend-Lack of scalability

TOO MANY CHANGES!

Kommentare: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Vorteile:

The fact that it integrates much of what a small multichannel business needs.

Nachteile:

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Ecomdash makes it easier to sell online

Kommentare: I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Vorteile:

Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it. Ability to print shipping labels for orders. Ability to manage my inventory locations. Ability to upload my listing info via a CSV file.

Nachteile:

I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

Ecomdash for Inventory Managment

Kommentare: We used to spend hours looking for things because we just had too many items to try to keep track of without some sort of structure. We tried to do something on our own, but we had a huge problem with consistency. Ecomdash took all of the mystification out of inventory management. It's very straight forward and easy to understand.

Vorteile:

I was really looking for inventory management software as I was having trouble keeping track of eBay inventory in three different warehouses. This software really fixed that problem for us. I'm also considering branching out to other channels soon and I'm convinced this is program will work well for that too.

Nachteile:

The integration was difficult, but that was my fault. We had been using eBay's Custom Label field for item location. I realize now that I should have downloaded that data and cleared the field before I started. If I would have contacted Customer Service early on, I'm sure it would have been seamless transition. I don't expect to get good "Help Desk" service, but Ecomdash's customer service has been the best. Friendly, easy to understand, and technically adept.

So close to being awesome

Kommentare: Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered. Inventory control and ease of use in that respect - A+ valude for your money
Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash) While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi. Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it. Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs.

Vorteile:

Easy to handle sku differences across selling channels Excellent organization of inventory Purchase Orders are easy to make Best value for the money

Nachteile:

Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Vorteile:

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Nachteile:

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

ecomdash Review

Kommentare: We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems.

Vorteile:

The syncing with the marketplace is awesome. The search of our product is easily done

Nachteile:

The filters need reset each time the screen is refreshed within the creating of the Purchase Order system. IE: Monthly sales filters.

Very good at keeping my inventory in sync across selling channels

Vorteile:

ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping. The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.

Nachteile:

The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche. It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.

Good for the Money

Kommentare: I would rate ecomdash as 3.5 stars overall. I have used them for about 2 years and there have been several times I wanted to leave, but there is not much out there I could find that beats the price-to-feature ratio ecomdash offers. We currently do not do FBA and I know that some users have had issues with that. However, for our business ecomdash offers features that many higher priced competitors offer and are exactly what we need. We have had a few problems over the years, but the customer service (although sometimes difficult to reach) was above average in most of the cases in getting the problem resolved. This is not a perfect product, but for a growing business like ourselves this is what we need.

Vorteile:

Great Value for what is included Includes features that many others don't have Decent customer service

Nachteile:

Slow between screens Some information seems difficult to find Shipping service is not user friendly

Does everything we need and more.

Kommentare: We went from using a 3rd party warehouse to doing it in-house. It has helped save us a ton of money and control our process and customer experience completely. The ability to tie in to multiple shippers has saved us additional money on shipping costs.

Vorteile:

We have been able to fully set up our warehouse, inventory product and seamlessly take orders from Shopify and ship them out. It does it all. Sometimes it isn't intuitive, and takes a bit of learning and perhaps a chat with tech support to figure it out. That said, support has always been fast (minutes at most) and has delivered an answer that works.

Nachteile:

There has been some development ongoing and sometimes areas have been renamed. I find myself having to try one or two ways to get stuff done sometimes just to remember the work path. It sometimes feels a bit clunky to get the job done.

Excellent system to consider for small businesses

Kommentare: Cannot complain for the features I need at a price I can afford. Service teams supporting the product are hreat people always willing to go the extra mile. They are prompt and do not let you down!

Vorteile:

You get most features found in larger systems

Nachteile:

Lack of an app on IOS and also the inventory auditing does not allow pictures to be printed.

Ecomdash

Kommentare: It allows me to update everything in one location which distributes into all my stores on shopify

Vorteile:

I like that it works with all of my stores in one location

Nachteile:

Sometimes I find that the inventory updates are missed and also the waiting time period for several updates takes very long as I am waiting in a que for the updates to be completed which sometimes could take over 15 mins.

Stay away

Kommentare: Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Vorteile:

Looks good

Nachteile:

Doesn't work

Ecomdash - work in progress

Kommentare: Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions. Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily. Overall I like Ecomdash and hope they continue to grow and add features

Vorteile:

Inventory management Supplier management

Nachteile:

No variation listings No business rules to combine data Can be a little slow at times

They work with "regular" people

Kommentare: I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.

Vorteile:

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Nachteile:

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.