Web.com Erfahrungen

Highly capable with a learning curve

Kommentare: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Vorteile:

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Nachteile:

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Best inventory software

Kommentare: Great experience

Vorteile:

Syncs all our websites super easily. Great customer support.

Nachteile:

They don’t always implement the things that people request.

Dishonest company

Kommentare: I signed up for subscription and did not use it and they charge my card and refused to refund. This is very dishonest and they know I did not use any of their services

Vorteile:

Started off looking good until I decide not to even use the service and they were very unhelpful.

Nachteile:

Dishonesty. Very unprofessional and they're only looking to take your money.

Review of Web.com

Vorteile:

Web.com inhibits the capabilities of web development through established templates across various sectors creating a very user friendly experience for new and experienced users.

Nachteile:

Least likeable feature is in order to use the website builder, you must pay a monthly subscription. Even with the monthly payment, there will be limited customizable features based on individual preference. For new users, this may not be necessary. However, experienced users may want to make customized changes that would be difficult to implement.

eComdash - Bang for you Buck!

Kommentare: Really enjoy using eComdash, it's been a great part of what we do and makes our lives easier. Trying to manage multiple storefronts can be very time consuming and this cuts that down tremendously.

Vorteile:

I really enjoy how much comes out of the box as well as being able to sync everything pretty effortlessly. Most eCommerce businesses have multiple storefronts, so being able to connect is vital.

Nachteile:

For a bigger business with more custom needs, this may not work as well as you want. I am not sure if support can help with things like this but if it's a more basic structure, you will enjoy.

Almost Good

Kommentare: Considering that even though they state that they support woocommerce they really do not it is more of a try it and if it works okay and if it doesn't oh well it is your fault. lol what a crap way to run a business.

Vorteile:

What I like most was being able to post items to different marketplaces.

Nachteile:

This software failed repeatedly to post to woocommerce, and there support which is timely and round the clock but this is one problem they did not really try to solve. They said it was on my end, however Sellbrite & Sellerchamp have no problems posting to my woocommerce store. I really hated how their tech support is almost there for you but then not really.

Disappointing Merger

Kommentare: Disappointing and frustrating. Every experience with Web.com has been like pulling teeth with tweezers. And now, I have YEARS of many different domains and content embedded and invested in this company. So disappointing. I can only PRAY that reviews like this will make them BETTER, and operate with the same excellence that Doster USED to have.

Vorteile:

Dotster. The only thing I like about Web.com is the part of the company that used to be Dotster. I had been with Dotster for 15 years or more. Dotster used to be the BEST company at the BEST price/value with Amazing customer service and product features. In the last year that Doster began to go down hill in their customer service, that's when they merged with Web.com.

Nachteile:

CUSTOMER SERVICE. They are too slow to respond. They do not all speak English clearly. They do not seem to be trained enough to understand your needs. They seem to be working from a keyword list and will send you associated documentation instead of helping you figure out your issue. Their web interface is difficult to navigate or understand and they now charge you for individual access to features that should be in your own control for your own domains.

TOO MANY CHANGES!

Kommentare: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Vorteile:

The fact that it integrates much of what a small multichannel business needs.

Nachteile:

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Kommentare: For anyone who sells on multiple sales channels this product is invaluable.

Vorteile:

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Nachteile:

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

It does it's job, limited features though!

Vorteile:

I like that it is not expensive but when I built my first website last year it lacked so many features that you think are basic for websites. It now has the AI feature, which I used it a few times and it is very useful sometimes.

Nachteile:

It lacked so many features that you think are basic for websites. Customer support is always late to help you.

Clunky At Best

Kommentare: If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the future until they sort the backend issues out then it would probably be worth while, but if your going to have to pay to have people set it up because it does not work the way it is meant to then I would choose another platform there are so many out there.
For me I have had to change so much in my store to make it compatible with Ecom so going to wait to get crimbo out the road with then switch. On a scale of one to 10 the support definitely score 10, as for the system for a ecommerce business which uses multi channels the price they charge with what they offer it is a serious -4, if the price was around £30pm then yea maybe a 4.

Vorteile:

The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform.

Nachteile:

First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years... There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does. If service providers like this were regulated like a finance company they would likely be fined a substantial amount. I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there. As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10. Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round.

Overall Opinion

Kommentare: I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Vorteile:

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Nachteile:

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Stay Away - Ecomdash is no longer supported

Kommentare: It was fine for a couple of years, but they seem to have stopped maintaining and supporting the platform. Now we have to switch to a different inventory system.

Vorteile:

We chose this software because it could sync inventory to many sales channels at a reasonable cost. However, it no longer syncs with our Woocommerce sites and Ecomdash has gradually stopped supporting the platform.

Nachteile:

Ecomdash is no longer actively supported. As far as I can tell, it was acquired and they are keeping it alive to milk subscription fees from existing customers. However, they no longer appear to be answering the phones or updating the system.

Very good at keeping my inventory in sync across selling channels

Vorteile:

ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping. The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.

Nachteile:

The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche. It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.

Good for the Money

Kommentare: I would rate ecomdash as 3.5 stars overall. I have used them for about 2 years and there have been several times I wanted to leave, but there is not much out there I could find that beats the price-to-feature ratio ecomdash offers. We currently do not do FBA and I know that some users have had issues with that. However, for our business ecomdash offers features that many higher priced competitors offer and are exactly what we need. We have had a few problems over the years, but the customer service (although sometimes difficult to reach) was above average in most of the cases in getting the problem resolved. This is not a perfect product, but for a growing business like ourselves this is what we need.

Vorteile:

Great Value for what is included Includes features that many others don't have Decent customer service

Nachteile:

Slow between screens Some information seems difficult to find Shipping service is not user friendly

ecomdash has completely revolutionized the functionality of our warehouse!

Kommentare: After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Vorteile:

What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Nachteile:

Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Promising but in the end they lack the simplest of customer service courtesy

Vorteile:

The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Nachteile:

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it. Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously. If you do not formally cancel your account before the trial is up they charge you. No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing. They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

Stay away

Kommentare: Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Vorteile:

Looks good

Nachteile:

Doesn't work

Great product to sync your sites inventory across each other

Vorteile:

Very easy to use to sync inventory They do a very good job of showing what is selling, so easier to keep items in stock From our experience through the years, their customer support has always been very helpful.

Nachteile:

Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Tech support is nothing but excuses.

Kommentare: We never did get it to work fully and lost sales while we tried. They promised more than SellBrite, but in the end, Sellbrite was far more reliable.

Vorteile:

It's hard to find some positive. We put a lot of resources into the software but had to abandon it for something else. They promised automation, but it never worked and there was always an excuse, a new one with every ticket.

Nachteile:

We understood it better than their tech support people, who often can't comprehend the issue at hand. They seem focused on making excuses for flaws in the system rather than solving them. Inventory never worked right and after failing to make pricng work they admitted they do not have dynamic pricing at the listing level.

Great experience for our small e-commerce store

Kommentare: We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

Vorteile:

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Nachteile:

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Very Happy in general regarding eComdash. Have been using it for over a year now .

Kommentare: Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Vorteile:

What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Ecomdash is the best, cost effective inventory manager on the market

Vorteile:

Inventory management is the best aspect of this product. Not only are we able to send accurate inventory across several different marketplaces, but we can also set rules for each marketplace too. We can set products to have a max available quantity, send out a quantity reserve, and even submit products through the program itself without having to bounce between various marketplaces.

Nachteile:

Sometimes the software isn't quick enough to send out an inventory update when we run out of stock. This only happened when we were selling a crazy amount of inventory per day, but it still needs to be kept in mind when considering this product.

Formatting is a nightmare

Kommentare: Ease of adding content and pictures. But that is about all it has to offer.

Vorteile:

I do like adding content. It is easy and efficient. You can drag pictures/documents anywhere and it gives you a grid to make sure it is all aligned.

Nachteile:

The formatting is awful. Changing the font color and size never works properly the first time (for instance it will only change one letter when the entire sentence is highlighted). For a web builder that should be easy to fix. Also the format of the site looks different on different computers.

Web.com Overall Review

Kommentare: Was not unusual to say the least, I mostly SEO optimization and would outsource other SEO tools however was nice having the SEO feature included so far it was alright.

Vorteile:

--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective

Nachteile:

-Limited customization options-Upselling-Limited control on the backend-Lack of scalability