Über BoomTown

Leistungsstarke Technologie, die dir dabei hilft, Leads zu generieren, dein Immobiliengeschäft zu betreiben und Chancen in abgeschlossene Geschäfte umzuwandeln.

Erfahre mehr über BoomTown

Vorteile:

The website was fairly decent. Also, the simplicity was good but for the price, there is a lot better out there.

Nachteile:

The one disadvantage is that some of our customers find it a little difficult to use. As an admin it is easy, but some customers find it hard to navigate, search and explore.

Bewertungen zu BoomTown

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,5/10

BoomTown hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 226 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (226)

Daniel
Daniel
Customer Care Manager & Assistant to Medway Realty Broker in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ferrari of CRM's

5,0 vor 4 Jahren

Kommentare: We are very great full we stopped using the other CRMs out there as non of them compare to this one. Top Notch A++++++

Vorteile:

The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.

Nachteile:

They are adding new things all of the time which will make the system glitch out but nothing that has cost on business, only frustration.

Erica
Office Manager in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Boomtown is the BEST lead CRM out there

5,0 vor 3 Jahren

Kommentare: I've used Commissions Inc, Luxury Presence, etc and Boomtown has the best features, most user friendly CRM out there.

Vorteile:

Features, functionality, you can "set it and forget it". I've used many lead management systems and this is the best out there.

Nachteile:

I only complain is that I wish they had an "open house" app feature from the NOW app where people can sign into your open house through the NOW app and it will put them directly into your CRM

Lawrence
Realtor in USA
Immobilien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

I almost left them but...

4,0 vor 3 Wochen Neu

Kommentare: I ALMOST left them over the email issues. After two days of training on a competitor program I came back. It's that good.

Vorteile:

It's super easy to use, once you work with them. Their canned drip campaigns work. They're property alert system is as good as I've seen (but it lacks a few functions I'd like). The interface for the client is excellent. It's super easy to stay organized.

Nachteile:

They flag emails as invalid when they are valid. They claim there was a hack that caused ALL @mac.com and @me.com emails to be flagged as invalid and they claimed it was a common problem, yet when I email those addresses from my gmail account they go through. I can't tell if a person read a text. I can't distinguish between an email or phone listed as invalid from one that opted out (they should be identified differently. I'd like them to make it easier to embed images in communication.

Shalee
Realtor / Admin in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great CRM not great Lead Gen

3,0 vor 2 Jahren

Kommentare: Like it for the CRM! Will keep using for that reason. Wish it synced better with ylopo.

Vorteile:

Easy to use and keep track of clients, to-do's, calls, drip plans, etc. Great for note keeping and can share info easily with transaction coordinator and such.

Nachteile:

Wish you could attach documents and didn't get great leads from their ads. We switched to a different system for lead gen.

Antwort von BoomTown

vor 2 Jahren

Thank you for taking some time to leave us feedback, Shalee! We are sorry to hear that you have been unhappy with our lead generation efforts. If you have a moment, we would recommend reaching out to our Support Team to share some specifics, as they can coordinate with our Digital Marketing team to troubleshoot any potential issues or tweak the advertisements. Support@boomtownroi.com is their email address. Thank you!

Andrew
Andrew
Realtor in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Unethical customer service from my staff.

4,0 vor 3 Monaten

Kommentare: I had a truly unexpected and important reason for wanting to leave my contract early, was honest as I was told it wasn’t a “qualifying reason,” but said I would be honest in trying to get out of it and therefore was told I would owe the entire 12 months. I even said I had plans to try BoomTown again in the future. I told her that I let people out of contracts early for various reasons because it’s good business to treat people with respect and compassion when technically I could not let them out when they have a good reason. She said I would have to pay the entire amount to get out and threatened that they’ve won before when it came to attorneys. I said I was simply asking for the same ethical business practice that I give and after asking for her manager 5 times (I was never given their name or transferred), she said she would charge me $2400 to leave early but service cut off immediately. Later I was told a month’s notice is needed so that’s another $800 (it was actually over $800). I am writing this review because I felt that though technically they didn’t have to let me out of my contract, ethically it would have been a good decision and good business. I don’t think I’ve ever written a bad review and was very happy with BoomTown but when it came down to it and there was lack of cooperation, after having to pay thousands of dollars, I find it important to write this review. My hope is that someone will reach out to me to try and make this right.

Vorteile:

The leverage I could have gained with the automation.

Nachteile:

I didn’t like that the Consierge occasionally sounded like it was automated.

Aaron
Owner/Realtor in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Solid Lead Generator

5,0 vor 2 Jahren

Kommentare: I'm a fairly new user, but the system is doing exactly what it's supposed to do. I'm consistently getting new leads interested in buying all around my local area.

Vorteile:

I like the concierge team who automatically text my leads. This saves me time and allows me to focus my efforts on the hottest prospects.

Nachteile:

You will need to put in the time to learn how to work the CRM. It can be overwhelming with how much is under the hood. If you invest the time and commit to working your leads, you will close more deals.

Vicki
Real Estate Broker in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Boom Town CRM and Lead Management is Great!

5,0 vor 3 Jahren

Kommentare: I'm able to follow up easier and stay in touch with prospects and past clients as well

Vorteile:

I like the included free service of having a concierge who does all of the pre qualifying for me so I can focus on other important tasks.

Nachteile:

No one likes to spend money so that it my least favorite, but I love all of the features and the customer support is great!

Carli
Carli
ESL Teacher in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User-Friendly CRM

5,0 vor 4 Jahren

Kommentare: BoomTown is an awesome CRM that makes classifying leads incredibly easy. It's got multiple pipelines that help users to see which leads are hot and which ones are less. The software has an excellent setup that makes communications with leads very visible and easy to follow.

Vorteile:

It is user-friendly. Easy to see leads in different categories.

Nachteile:

You can't actually delete trash leads. The leads go into a trash category, but it seems cluttered to have junk leads stay in the system.

Bre
Bre
Executive Assistant in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best System I’ve Seen

5,0 vor 4 Jahren

Kommentare: I have had an amazing experience with Boomtown. Always helpful staff, easy to operate userface, and clean/modern look.

Vorteile:

My favorite thing about BT is their customer service. I know that if I have a problem or question I can always get a timely, helpful response. I also love how user friendly the system is and all the help/training tools that are always available.

Nachteile:

The thing I like the least is that I am not able to add my own Stage category for clients. Such as adding a category for mets that aren’t qualified but being dripped on.

jennifer
customer service in USA
Bildungsmanagement, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good helpful for building your online needs

4,0 vor 2 Wochen Neu

Kommentare: very easy too use and use resources for business and real estate

Vorteile:

Generates leads, Coaching service Impressive CRM interface

Nachteile:

only thing i notice was people had to pay per person which isn't a lot

Samantha
Administrative Assistant in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Your Honest Boomtown Opinion

5,0 vor 3 Jahren

Kommentare: Overall within the time frame of us having this system we have had a stellar experience (as Boomtown would say) :)

Vorteile:

My favorite thing about this software is that it's all in one. You have your CRM, lead generation, transaction manager, agent accountability & communication all in one place. The software is user friendly and easy to set up. The customer service team with Boomtown is amazing as well. The reps know what they are talking about and are very well trained. There is always a follow up after you call and they ask for a review of your rep each time which I believe is awesome so that they can work on their in house team at the same time. Oh, I almost forgot... it comes with an integrated website as well. They have a new Concierge service that just launched, so it just gets better and better.

Nachteile:

The features that we weren't too impressed on were features of the new concierge service mainly even though its new. We know that are the new bugs and quirks are getting adjusted but this is a good time to state our honest opinions. Description:1. Adding a new lead (fake # or no #) 2. Landline numbers (why not call? Just pass along to agent?) 3. Changing lead category when claimed 4. Hours of operation for the concierge team 5. Why can't they call more than 1 time (BT strategy) 6. When Concierge logg's a call, why does it go under tommy & not them? (Didn't put in notes that they sold their home) On another note, the accountability section doesn't allow you to keep track of the communication unless the lead is assigned specifically to you. So as an ADMIN, when I make calls and log them, it's all accounted for under my agent because they are assigned to him so it looks like I don't work which isn't a good thing.

Timothy
Realtor sales agent in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Just getting started just learning about how to use it. For the new person getting started a challen

4,0 vor 4 Jahren

Kommentare: Just learning

Vorteile:

It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.

Nachteile:

When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put clients in as future clients instead of just watch or if we could put them in a x number of months to call back on that would automatically move up the category to the next level so we don't have to remember to move them forward but could if we wanted to. An automatic text asking if they have completed the next step in getting a home. And then reclassify them depending on their answer. When I spend all day just doing my follow ups and not having qualified leads to show property to the system becomes to time consuming and keeps me doing non money making activities. The key is to get people out there looking knowing they are qualified to be looking at what they are seeing. Yet not before they are ready to do it because of existing circumstances such as a lease a credit score paying down debt length of employment amount of income medical issues down payment amount or options. If prospects could see the steps to take and how they can progress by completing each step everyone would be happier doing the next step. Show property writes contracts.

Roberta
Realtor in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Boomtown believer

5,0 vor 6 Jahren

Kommentare: This system is so easy to use. They have tutorials that explain use quickly and easily and the support staff is awesome, always available, and very interested in your ideas as a costumer. I am so impressed by this companies hands on approach with their customers and how they actually listen to what our needs or wants are with the product and incorporate those things into the product. Again, very hands on with their customers. One of the things that this product has done for me is to help me make and maintain good contact with my clients even in the busiest of times. I know for a fact that this product has helped me to capture and retain more clients and close more deals because of the drip campaigns and texting function. Also, the system does a lot of the work for you as far as pointing out Top Opportunities and best fit leads. This company is always continuously improving the product and looking for ways to keep us ahead of the rest.

Vorteile:

I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

Nachteile:

I wish there was a way to separate the leads for a team without having separate accounts.

Debbie
Realtor in USA
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

LOVE BOOMTOWN!

5,0 vor 2 Jahren

Kommentare: LOVE the quality of leads, LOVE the service! Every time I call I get someone to help! Im not not the most savvy tech person and they are always VERY friendly and do not make me feel like a thorn in their side when I call. The speed to solutions and getting back to work quickly without waiting for a response or getting help/ solutions!

Vorteile:

Love the automation texts, emails and follow up. It helps to have the to do's easily accessible. It's a great platform to work off in terms of seeing everything the lead looks at when they registered when they were last on the site also having a phone app for getting alerted when they respond to texts emails or have questions about a property. I have a team of 2 other agents and the leads are dipsursed evenly.

Nachteile:

I dont like that everytime you click on something within the lead platform, the screen reloads and you have to wait to enter the next item or notes or to simply go to the next lead effortlessly.

Eduardo
Realtor in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Boomtown is great as a CRM

4,0 vor 3 Jahren

Kommentare: Boomtown is great and I do not plan to leave it because it truly helps my business.

Vorteile:

The CRM and smart-drip functions are fundamental! I also love how one has an MLS website and you can track your client's clicks, favorites, and interest.

Nachteile:

Boomtown Edits https://boomtown.force.com/successcommunity/s/ideas?utm_medium=email&utm_source=supportcasefeedback 1. When a Zillow leads come in, they are automatically marked as source “Zillow”. When adding a new lead yourself, “ZillowForm” is the only Zillow option; “Zillow” as a source option would be the ideal for organization and they would all stay equal. 2. eAlerts subject line and message can not be edited, can we see editing capabilities please? 3. When a client fills out the contact form, an automatic email goes out to the client. This automatic email currently can not be edited. It asks the client to call, but no phone number is provided in the entire message. Can we please have editing capabilities for this message and the subject line? 4. Smart-drip sending at a specific time. 5. Bug found: eAlert % is not populating correctly because it counts leads that have opted out. 6. Bulk change To-Do dates

Sherri
Sherri
Real Estate Agent in USA
Immobilien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Boomtown or Bust

5,0 vor 3 Jahren

Kommentare: Pretty good. This software is so expensive though, and most of the leads I worked with had bad numbers, emails or really just didn't want to buy -- curiosity lookers.

Vorteile:

Easy to use once you understood the concepts. Love being able to see what my clients were searching for on my team's real estate website.

Nachteile:

I would have liked a more in-depth, functional CRM for my clients. A place where I can easily pull up notes that I've made, rather than scrolling down to see them.

Antwort von BoomTown

vor 3 Jahren

We appreciate your open and honest review, Sherri! Regarding your desire to see an improved experience around viewing notes, I'm happy to share that we actually have some sorting improvements in the works that will allow for you to more easily sort/view a lead's history. So, good news on that front! We are sorry to hear about some potential frustration with the leads. It's unfortunately not uncommon to have online leads leave incorrect contact info, but hope to minimize the time spent chasing those leads through certain tools and features within the platform. We have a team of dedicated professionals to help guide you and ensure that you have best practices in using said tools, so I might encourage you to reach out to our Support Team so they can help out! Their email is support@boomtownroi.com. Thank you again for taking the time to review BoomTown!

JESSICA
Marketing Analyst in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Lead Management

5,0 letztes Jahr

Kommentare: Our agents seem to be happy using the system and so are we!

Vorteile:

You can import from other databases. There are so many drip campaigns you can "set and forget". Super easy to use!

Nachteile:

There doesn't seem to be a spam filter for false incoming leads and I would like to see that put in place.

Antwort von BoomTown

letztes Jahr

We so appreciate you leaving us a review, Jessica! Glad that you are finding BoomTown easy to use. In regards to the idea to implement a "spam" filter, this is something we have thought about, but we have seen so many times over the years these "trash" leads turn into real people. Ultimately, the best course of action is to simply put them in the trash category and don't worry about them. The system will notify you if they update their info at any point, so if things change, you will be informed! Hopefully this makes sense. Thanks again for leaving us a review!

Matthew
REALTOR in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Staying Connected...Staying Organized

5,0 vor 2 Jahren

Kommentare: Three years and little business so far. Mainly due to to the fact most just want to look at homes and do not wish to ENGAGE. It is also a fact that I am not putting drips out there that may get the phone to ring. I need to use the library more and work with my team leader more closely. COVID-19 has impacted a lot of what is currently happening as well.

Vorteile:

Lead generation and the ability to simply keep track of what the leads are doing online. Emails, calls and texts are all nicely captured in one place on the site. People seem to find it a solid search site option.

Nachteile:

The fact that we cannot make leads answer their phone! Not a platform problem...a social one.

Antwort von BoomTown

vor 2 Jahren

We certainly wish that we could make the leads answer their phones, too, Matthew! Thank you for taking some time to leave us a review. We so appreciate it!

Kevin
Director of Operations in USA
Immobilien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

BoomTown Software Review

5,0 vor 7 Jahren

Vorteile:

The product is easy to use, easy to train employees on, and serves the purpose of what it was designed for. The vendor is always in high levels of communication with us, their clients. They're always working on improving their product with features that are most asked for by their clients. The product itself is designed with real estate in mind and utilizing in-house real estate professionals so they can build out the best product possible.

Nachteile:

Though they have a suggestion area where users can submit ideas on how to make the product better, suggestions are ranked upon how many votes they can collect as opposed to advanced users being able to communicate directly to the development team. It would be nice to have more of a liaison in that area rather than hoping users vote for your suggestion. I don't feel like it's the quickest way to get really good suggestions in front of the people that make the decisions on what to work on next.

Geoffrey
Buyer Agent in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Best CRM

5,0 vor 4 Jahren

Kommentare: I feel more confident in engaging with my clients because I can better predict where they are in the buying process. I can feel them out in terms of where they are in The Funnel. If they are longer term prospects or if they are ready to buy now. Or simply seeing if they need more information on a home based on how they are engaging with the website. The experience has been nothing but positive with BoomTown.

Vorteile:

The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.

Nachteile:

The search functionality could be improved to match nearly identical with the MLS search capabilities.

Leaanne
Director of Lead Generation in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

6 Year User

5,0 vor 3 Jahren

Kommentare: It was great! Far exceeded our expectations and helped us build great lead conversion systems!

Vorteile:

Our real estate team used Boomtown for 6 years. We loved the service and only moved for one major reason, to allow our administrative staff to use the same platform as our sales staff. We still recommend Boomtown to this day for someone looking to take their sales team to the next level. It is by far the most visually appealing real estate software, which makes it incredibly easy to use. I loved the ease of sorting clients by various criteria, to specialize the call lists for the day. The MOJO dialer integration led to major success for our team. If you are looking for a CRM, this one is worthy of a look!

Nachteile:

We had to use Top Producer for admin (listing and contract management) which did not communicate directly with Boomtown. This forced us to audit and upkeep 2 systems simultaneously, and led to a lack of communication between sales and admin staff. If Boomtown made the platform user friendly for contract and listing management-we would have stayed indefinitely.

Cici
Marketing Director in USA
Immobilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BoomTown

5,0 letztes Jahr

Kommentare: Overall a good experience.

Vorteile:

I liked that the software is user friendly and all records were well organized.

Nachteile:

I hope that BoomTown is able to lower their monthly cost. It seems higher than most softwares for the amount of leads received.

Antwort von BoomTown

letztes Jahr

Hi Cici! Thank you so much for leaving us a review. We are glad to hear that overall, your experience has been good. In regards to the cost of leads, those do tend to fluctuate based on season & search traffic. Our recommendation would be to simply reach out to our Support Team if you feel that prices are higher than they should be. They can coordinate with our Digital Strategy team to audit your account and ensure that CPL is performing how it should. Our team is here to help! Thanks again, have a great day!

Stephanie
Realtor in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The Perfect Solution to Provide Exceptional Customer Service

5,0 vor 4 Jahren

Kommentare: As a new real estate agent I am so grateful for this tool! I cannot imagine trying to keep track of leads and follow up with everyone in a timely manner without it. It also allows the space for notes on each clients which helps me provide a personalized experience even if I only talked to the lead once 6 months ago. It's helped my business grow quickly!

Vorteile:

It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

Nachteile:

It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

Adrian
Realtor in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Boomtown is great but expensive

4,0 vor 3 Monaten

Kommentare: Great!

Vorteile:

Great features for tracking clients and automation for drip campaigns.

Nachteile:

It seems a little dated and would be nice to have a face lift. A better mobile app would be helpful.

Jennifer
Admin Asst in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Boomtown is the Bomb

5,0 vor 3 Jahren

Kommentare: BT is our "bible"- it's the most efficient way we communicate about listings.

Vorteile:

Boomtown (BT)is my saving grace for ensuring that tasks are completed on time. I use BT to communicate with clients without having to use my personal cell, to communicate with our broker about listing details, and when other employees are out of the office, I can ensure that their to-do's are done as well.

Nachteile:

I wish there were more options for assigning leads- more customization. We tried using the tools available but they didn't work for what we needed. Otherwise, BT is fabulous.