Retently Erfahrungen

Retently is a great NPS feedback tool

Kommentare: Great.
Easy to setup.
Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback.

Vorteile:

I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Nachteile:

None really...would be nice if it had native SMS reviews.

Solid Platform, Great Support, Very Affordable

Vorteile:

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Nachteile:

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Product is okay. But Service is terrible. Not recommended

Kommentare: I would not recommend this simply because we have lost lot of time exploring this software

Vorteile:

As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took

Nachteile:

Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time.

Great feedback and survey tool !

Kommentare: The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool !

Vorteile:

The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks !

Nachteile:

I don't have much to say here. Maybe just a slicker UX in the reporting tools

Great support

Vorteile:

Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach.

Nachteile:

The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit.

Reliable retently

Vorteile:

Usage and their Support. Whenever I need explanation they help out.

Nachteile:

For not I do not see any big lack. Maybe some features.

Does what it promises

Kommentare: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Vorteile:

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Nachteile:

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Kommentare: Ease of use, beautiful and intuitive interface, cost effective.

Vorteile:

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Nachteile:

None!

The Retently team was very helpful in getting up and running.

Kommentare: Easy implementation of industry standard NPS product.

Vorteile:

Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

Nachteile:

No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly.

Quick and Easy!

Kommentare: I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started.

Vorteile:

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Nachteile:

Can't think of a thing! It was super easy.

Easy-to-use NPS tool

Vorteile:

Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan.

Nachteile:

I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too.

Intuitive tool

Vorteile:

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Nachteile:

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

The best customer support!

Kommentare: This is a great tool for helping to understand your customer experience and evaluate NPS.

Vorteile:

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

Nachteile:

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

Useful insights and nice integration

Kommentare: Easy to use and helpful insights

Vorteile:

I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier

Nachteile:

If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it,

Superb Customer Service and product

Kommentare: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Vorteile:

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Nachteile:

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Great Product

Kommentare: Hi!
I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Vorteile:

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Nachteile:

Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Retently NPS Review

Kommentare: Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work!

Vorteile:

How easy it's to set up and available integrations.

Nachteile:

It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments.

Great response rates thanks to Retently

Kommentare: Great customer service and support and good value for money.

Vorteile:

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive.

Nachteile:

Nothing I can think of right now. It had all our integration requirements.

Simple and easy product. Good API. Great Support

Kommentare: Getting to learn how our customers think about the product has been a great way to improve.

Vorteile:

It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Nachteile:

Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.

Great NPS Software

Kommentare: Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend

Vorteile:

Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics

Nachteile:

Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased

Incredibly easy to use and understand

Vorteile:

It makes total sense, and everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

Nachteile:

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. They are immediately shown the popup but they've hardly used the site so it annoys them.

Great application for conducting quick surveys

Vorteile:

Prompt service over email. Great user friendly options to customise questions and the scores. Monitoring the scores is also very intuitive.

Nachteile:

We can get more options to edit the survey creation. We can have an option to change the sequence of portions in the survey.

I evaluated 4 platforms and Retently was the only one that checked all my boxes

Vorteile:

Easy to use, great customer support, great UI, and did exactly what I needed it to do

Nachteile:

Reporting Export could be a little more refined than a csv dump

The ease of use of Retently

Kommentare: I can now see what our clients think about our services.

Vorteile:

I started with Retently and I immediately could send out surveys. It's veary easy to use.

Nachteile:

For me there are no problems with Retently.

Retently is the perfect NPS software solution for us

Kommentare: We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Vorteile:

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Nachteile:

So far nothing, everything works smooth and nicely