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seit 15 Jahren bei der Softwareauswahl

Über Upper Hand

Vereinfacht das Business-Management von Sportunternehmen und bietet innovative Marketing-Tools mit maßgeschneiderter Software und Preisgestaltung.

Erfahre mehr über Upper Hand

Vorteile:

Price is really inviting compared others out there.

Nachteile:

A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule.

Bewertungen zu Upper Hand

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
4,3
Funktionen
3,8
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,5/10

Upper Hand hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 109 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (109)

Josh
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Creating Margin

5,0 vor 2 Jahren

Kommentare: Overall I am highly satistfied.

Vorteile:

The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business

Nachteile:

There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles.

Antwort von Upper Hand

vor 2 Jahren

Hi Josh, Thank you so much for taking the time to write a review! We're so excited to hear that you've been able to refocus your time and energy into growing your business -- that's the reason we do what we do! We also greatly appreciate your feedback on how we can continue to improve our platform to better support your business and provide a better client experience. We've taken your suggestions and concerns to our product team. Thank you again for providing your feedback, and hope you have a great day! We're looking forward to continue watching your business grow! CK

Jiselle
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

So convenient!

5,0 vor 4 Jahren

Kommentare: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Vorteile:

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Nachteile:

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Antwort von Upper Hand

vor 4 Jahren

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Alex
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A good looking product that still has some development needed

3,0 vor 2 Jahren

Kommentare: The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.

Vorteile:

It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.

Nachteile:

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Antwort von Upper Hand

vor 2 Jahren

Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK

Natasha
Marketing & Creative Coordinator in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Customer Service!

5,0 vor 4 Jahren

Kommentare: Customer service has been exceptional.

Vorteile:

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Nachteile:

You can't group programs together. You have to do multiple links for the same event.

Antwort von Upper Hand

vor 4 Jahren

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

Liz
CEO in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy for customers, but lacks some bells and whistles

4,0 vor 4 Jahren

Kommentare: Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Vorteile:

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Nachteile:

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Antwort von Upper Hand

vor 4 Jahren

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Rob
Owner & Director of Operations in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Upper Hand review

3,0 vor 4 Jahren

Kommentare: In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business.

Vorteile:

This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want.

Nachteile:

The lack of customization creates lots of issues for my business and how we schedule.

Antwort von Upper Hand

vor 4 Jahren

Hi Rob, Thank you so much for choosing Upper Hand and for taking the time to write a review. We're glad that our software is helpful for your scheduling and payment needs, however we're sorry to hear that you hit some bugs and that the customization could be improved for your business. We would like to learn more about the specifics that could be improved for your use case(s)! I've shared your feedback with our team in hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day!

Natasha
Marketing Coordinator in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for Lessons

4,0 vor 3 Jahren

Vorteile:

UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

Nachteile:

Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

Antwort von Upper Hand

vor 3 Jahren

Hi Natasha, Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!

Kevin
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

UH Implementation

5,0 vor 4 Jahren

Kommentare: Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

Vorteile:

The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Nachteile:

Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

Antwort von Upper Hand

vor 4 Jahren

Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day!

CHRIS
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Support, Developing Product

4,0 vor 4 Jahren

Kommentare: We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Vorteile:

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Nachteile:

Reporting needs to be stronger and more actionable.

Antwort von Upper Hand

vor 4 Jahren

Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!

Jameson
Jameson
Founder & Owner in USA
Verifizierter Nutzer auf LinkedIn
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great start and potential

3,0 vor 4 Jahren

Kommentare: It has certainly given my coaches more independence to function on their own and manage their own sessions. I have needed to send out fewer reminders and be the "middle man" much less.

Vorteile:

I like that it is automated and allows for me to focus more time on delivering my services rather than registering and recording participants

Nachteile:

I would like the communication to clients to be more customization and I would like my clients to have an easier time navigating the software. I receive a lot of "please help" emails for relatively simple and common things. (like signing up for a session or unscheduling a session).

Antwort von Upper Hand

vor 4 Jahren

Hi Jameson, Thank you for taking the time to write a review of your experience with Upper Hand! We are glad to hear that using Upper Hand has allowed you to focus more on delivering services to your clients and less on admin work! That is our entire mission! Also, thank you for sharing feedback on communication. Our most recent updates were focused around improving the communication with new event reminders and we have much more coming! Plan on hearing from us soon to schedule a call to review these features and get your feedback. Thank you again and have a great day!

Dale
Co-Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Had enough

2,0 vor 4 Jahren

Kommentare: Not good.

Vorteile:

Nothing really. I wish I could say something positive but there really is nothing.

Nachteile:

I switched from mindbody to save money. I guess you get what you pay for. After several bug issues we just figured out we had a group of clients not being charged the last two months. Their credit cards were dumped out of the system. So now we have to call these clients ask for their credit cards and tell them we need to charge them twice. Unacceptable and the last straw. To top it off my business partner called left a message and they didn’t even bother to get back w us.

Antwort von Upper Hand

vor 4 Jahren

Hi Dale, We are sorry to hear about your experience with Upper Hand. Our Head of Accounts has reached out to schedule a call to be sure we get these issues resolved. Thank you for your feedback, and have a great day!

Brian
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Terrible customer service

3,0 vor 5 Jahren

Kommentare: Overall experience has been not good. The concept is great and there are some good things that it does but overall it runs bad. The program is very glitchy and there are alot of bugs. The app also runs horribly. It is not user friendly and can be confusing for clients to sign up and book lessons. The worst part about this companies product is their customer service. It’s takes forever for them to respond and their is not 24hr support. They are based on east coast and my Academy is on west coast. I’ve had major issue come up about their system and I have nobody that can help me. They are also non existent on the weekends. Very very frustrating!

Vorteile:

I can have all the profiles of my clients and I loved the idea of the mobile app

Nachteile:

How the software runs and their customer service

Antwort von Upper Hand

vor 5 Jahren

Hi Brian, Thanks for your review, and I'm sorry to hear you feel we've fallen short on our service. We do our best to support customers in all time zones, however, our support is not 24/7, nor do we promote that. We are happy to set up scheduled calls with customers outside of normal support hours and do so frequently. If there is anything else we can do to improve your experience with Upper Hand, please let us know so we can address them as soon as possible. -TW

Janie
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Membership Issues

1,0 vor 2 Jahren

Kommentare: Scheduling

Vorteile:

I like that we can use it to book and pay for lessons

Nachteile:

The membership that are supposed to be helpful for auto renewal are sometimes more trouble than what they are worth. Either we need that fixed or we need to do away with the memberships.

Antwort von Upper Hand

vor 2 Jahren

Hi Janie, Thank you for taking the time to provide feedback on the software. We're glad to see the growth your business has experienced since implementing Upper Hand, but are sorry to hear that recently, you've been running into some membership-related issues. Your account manager and the Upper Hand support team have been in touch to help you solve this problem. While we get things sorted out, we're happy to hear that our lessons scheduling and payments capabilities have helped you grow your business. Hope you have a nice day! CK

Mark
Director of Sales & Marketing in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

4D Hockey

3,0 vor 2 Jahren

Kommentare: While we do like many of the features, the way we were told they would work is not happening. When we bring issues to Support, there is mostly no fix and we are told there’s nothing that can be done to fix it OR they don’t know why it doesn’t work.

Vorteile:

The overall look and concept of how it’s supposed to work.

Nachteile:

Unable to refund money (not just credits). The inability to assign time frames to resources. The inability to share credits for a family. The inability to transfer credits. The banking reporting is not clear. Cannot add check numbers to the record of payment, only amounts. Inability for one-time guest check out. Inability for clients to are available times on the calendar prior to selecting how many sessions they want to purchase. Would love to have a calendar view for people to see when they browse events.

Antwort von Upper Hand

vor 2 Jahren

Hi Mark, We appreciate you taking the time to write a review. We're glad to hear that overall, many of the features have been helpful for your business. We appreciate you sharing your concerns on how we can continue to improve our software for your business, so we have shared your feedback with our product team. Our support team is happy to continue helping you work through these issues to provide the best possible solutions for your use cases. Again, thank you for taking the time to provide your feedback, and hope you have a nice day. CK

Jamie
Assistant Club Director in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product, user friendly for admin, some client issues

4,0 vor 2 Jahren

Kommentare: Good!

Vorteile:

I like the modern layout in the back office. After getting past the learning-curve it was easy for me as an administrator to work with.

Nachteile:

We had clients who indicated that the site was not user friendly. Made it difficult to book.

Antwort von Upper Hand

vor 2 Jahren

Hi Jamie, Thank you so much for taking the time to write a review! We're excited to hear that you find the back-end side of the software easy to use, but are sorry to hear that some clients have expressed some issues with being able to book. We have taken your feedback to our product team so that we can work to improve your clients' experience with the software. Again, thank you for your feedback. Hope you enjoy your day! CK

Eric
CEO in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lack of customization

3,0 vor 4 Jahren

Kommentare: Unfortunately we were "sold" on a product that could meet our clearly defined use cases and expectations. This was not true. Subsequently, our sales and account managers were moved off of our account and we transitioned multiple times. It was clear that there was no one from upper hand that was willing or wanting to make it right and subsequently we continued to pay for a service that we simply could not use! We are on record through multiple conversations over our relationships stating our dissatisfaction and subsequent inability to use this product. We asked for a refund and were denied. Truly a horrific experience for my business.

Vorteile:

The premise that I could manage events for my business

Nachteile:

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards)

Antwort von Upper Hand

vor 4 Jahren

Hi Eric, Thank you for your candid feedback. We are sorry to hear that some of our features and customization options could be improved. We are always looking for ways to better serve our customers, so we appreciate your feedback. Thank you, and have a great day!

Jared
Program Director in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommand

5,0 vor 2 Jahren

Vorteile:

The software is easy to use. The product has evolved over the years to accommodate our client's needs.

Nachteile:

Customer Service has been non-responsive at times.

Antwort von Upper Hand

vor 2 Jahren

Hi Jared, Thank you so much for taking the time to write a review! We're sorry to hear that you've had some trouble getting in touch with our support team in the past. But, we're thrilled to hear that you find the software easy to use, and that over the past few years it has evolved to better serve our customers. Again, thank you for your feedback, and hope you have a great day! CK

brad
owner & president in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great

4,0 vor 5 Jahren

Kommentare: Scheduling is very easy to use in this software

Vorteile:

The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly.

Nachteile:

The software needs to be tied to gift cards and the cash drawer. This is very important. Need better reports too. Inventory management - making inventory adjustments - needs to be easier.

Antwort von Upper Hand

vor 4 Jahren

Hi Brad, Thank you so much for your review. We are so glad you have seen improvements in our product over the past few years, and we appreciate your feedback on how we can continue to meet and exceed the needs of your business! Have a great day!

Sarah
Director of Operations in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer service is second to none. The Upperhand team is knowledgeable and always willing to help.

5,0 vor 6 Jahren

Vorteile:

As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software.

Nachteile:

As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account.

Antwort von Upper Hand

vor 6 Jahren

Thank you for the review and your continued support, Sarah!

Nicole
Operations manager in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Needs a few updated features but overall I am liking it

4,0 vor 2 Jahren

Vorteile:

I enjoy the Memberships option and payment plans

Nachteile:

The fact that clients can’t use their credits for all of their participants. Each participant needs to purchase packages and they can’t be shared for all the kids in the family

Antwort von Upper Hand

vor 2 Jahren

Hi Nicole, Thank you so much for taking the time to write a review! We're glad to hear that our membership and payment plan options have been helpful for your business. We also appreciate your feedback on how we can continue to improve our product for your use case. Thank you again for the review, and hope you have a great day! CK

John A
Founder in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Modern Goalkeeper LOVES UPPER HAND

5,0 vor 4 Jahren

Kommentare: LOVE IT

Vorteile:

FUNCTIONALITY EASE OF USE CUSTOMER SERVICE

Nachteile:

SOME PARENTS HAVE TROUBLE USING IT, MAYBE MAKE IT EASIER TO USE

Antwort von Upper Hand

vor 4 Jahren

Hi John, Thank you so much for taking the time to write a review. We're thrilled to hear your positive feedback about our product and customer service. It's been a pleasure working with you over the years! Have a great day!

Vince
Owner in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Should be easier way

3,0 vor 4 Jahren

Vorteile:

Clients can join easily off my app on phone.

Nachteile:

Should be and easier way to cancel or contact customers off the calendar.

Antwort von Upper Hand

vor 4 Jahren

Hi Vince, Thank you so much for your feedback. We are glad that your clients find the app easy to use! However we are sorry to hear the functionality could be improved for your business. I have passed along your feedback to our team with hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day!

Michele
Administrator in USA
Sport, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not really as described - Needs more work

3,0 vor 7 Jahren

Kommentare: none - we canceled before going live

Vorteile:

Strong concept and truly needed in the management of large clubs. Basically functionality of the system is strong and it was easy to set-up initial events. However, needed to create workarounds to define events like we wanted them set-up.

Nachteile:

The Sales Team oversold the existing functionality that was currently available and we proceeded based on that understanding, paid the initiation fees to later find out key functionality to us was not available. Major pain points included 1) inability to turn off accepting checks 2) generic waivers are built to primarily protect Upper Hand not the client 3) client invite process is cumbersome and add new client lists difficult to customize 4) emails and calls took days to get a response including the email to cancel.

Antwort von Upper Hand

vor 6 Jahren

Michele, We are pleased to announce that all 3 of the product issues that you stated have been addressed. Update below: 1. You can now turn on/off check, cash and credit card payments based on your preferences. 2. We have custom waivers that you can bring in to the system for free. 3. We have and are continuing to improve the client invite process. 4. We have added additional resources to our support team to ensure more timely responses to our customers and their clients. Also, we did end up issuing a full refund to you and closed the loop very amicably. We appreciate you giving us a shot, and hope to have you as a customer in the future!

Donnie
Owner in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

D-BAT Pearl

5,0 vor 5 Jahren

Kommentare: Overall I am very pleased with the system.

Vorteile:

I like the scheduling the best. Easy to set up new events.

Nachteile:

Point of sale could. The credit card machine has been a problem. Would like to see some work on the way we send emails.

Antwort von Upper Hand

vor 4 Jahren

Hi Donnie, Thank you for taking the time to write this review! We are happy to hear that you're pleased with the system. Have a great day!

Ryan
Hockey Instructor in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Upper Hand a great tool

5,0 vor 4 Jahren

Kommentare: My experience has been tremendous and the support stand has been more than I could have asked for.

Vorteile:

Upperhand’s ease of use and ability to fit our dynamic workflow.

Nachteile:

The software would increase in value by a better integration of features with one another.

Antwort von Upper Hand

vor 4 Jahren

Hi Ryan, We appreciate the kind words! We're thrilled to hear our software fits into your business workflows and is easy to use - both things we aim to achieve. We'd love to hear more about which software features you'd like to see better integrated together, and will reach out in hopes of scheduling a call. Have a great day!