PocketSuite Erfahrungen

Pocketsuite is a MUST for any solo-preneur or small business owner!

Kommentare: Pocketsuite is like having a personal assistant in my pocket. Whether it is for processing cards, scheduling appointments, or communicating with clients...I love this product!

Vorteile:

I love the ability to automate a huge chunk of the communication with my clients via text. (or email if they prefer). The credit card rate is very competitive. They templates feature makes it so simple to follow up, send reminder messages, and so much more! Their support is amazing. Very responsive to texts!

Nachteile:

I'm new to the premium side after using the software at the free level for a few months. Still learning new capabilities and ideas.

Pocketsuite Review

Kommentare: The team is very helpful and patient. After spending time with the app and getting a one on one with them - I feel the application is a good program.

Vorteile:

Once I was able to sit down with the staff at pocketsuites, I was able to better manuever through the system. Had been working with it for a couple of months so I understood what I needed to clarify with the team.

Nachteile:

I was having problems with errors on the program but the team was able to figure a way around the issue.

Good, but so mobile and text heavy, there is no room to grow in your business

Kommentare: The support has been helpful even if they seem to not know their own software that well. The frustrating part is that you have to text EVERY issue. So if you have a tiny issue...sure no problem...but you have a client standing in front of you and you need something now and an issue resolved...tough cookies...type out a book a send the text then wait for them to get around to answering you back. Overall: This is a great app for like a 1 man show...If you have dreams of growing or owning or being able to answer phone calls from potential clients while typing in information...then do NOT get this app. Otherwise, it does a great job of scheduling clients and such...but I expect that of any scheduling app...lol you should do that awesomely...its the other features you should excel at. If they would fix the no desktop app or no iPad landscape view issue...that would solve about 80% of our issues with them.

Vorteile:

Text reminders of appointments and recurring payments can be created.

Nachteile:

When I first started my dog training business, it was only me. This app was great when you weren't talking to a client. If I had a client call me to schedule an appointment, then (assuming I was in a quiet place and not public) I would have to put them on the speaker phone and input their details to schedule their free consult in the app. As I grew to have 3 other trainers work for me and we are all mobile we had more growing pains. For example, we couldn't input client details, it sends out its own phone number on texts and we have an online phone system that routes calls to cell phones depending on the client. It was confusing to the clients what number they wanted to call. Most schedule changes the clients texted, but when it came to talking about why their dogs just got into a fight...texting would take an hour where a phone call of 5 minutes would be much faster. Then as we grew further still to have a facility, it was even more frustrating that there is NO desktop view or iPad landscape view. So...we still have the same issues except now even more clients call us and we have to write it on a sticky note and then when we hang up input all of the details. We have the online booking system connected to our website, but most people want to talk to someone before handing over thousands of dollars. Summary: no desktop app, the only way to get any help or support is through texting, no landscape ipad app, and no way to mark trainers paid outside of the system.

PocketSuite for Starting Coaches

Kommentare: It was a great tool for me when starting out as a Life Coach.

Vorteile:

PocketSuite’s free made it affordable and easy when you are starting as well as giving you the ability to text through a PocketSuite number they give. It’s a one place for administrative and client management. As well as video conferencing in the PocketSuite desktop version making it more accessible besides just desktop.

Nachteile:

More desktop features besides just being on app version.

Awesome Platform

Kommentare: This platform is great! I love how easy it is to schedule my customers and how it keeps all their info.

Vorteile:

Easy to use, keeps my customers info in one place!

Nachteile:

Every once in a while i get logged out for no reason.

This could be great, but give them a year to smooth things outbefore trying them.

Kommentare: Could this be a great booking system absolutely, but they have a lot of growth to get there. I’m a little more old fashioned. I like to do things from a computer. I like looking at things on a bigger screen and I also type much faster on a keyboard than my phone. Even though they have a “desk top version” it is almost useless. If you’re wanting to make settings changes to you app from a desk top, the chances from the desk top may not save. Forms: You can send intake forms to clients E-mail, so they have the option to fill the forms out on their computer or phone. However, if you want to fill out an internal form from your pocketsuit desk top to add to a client’s profile, for some reason, I couldn’t get the form to save. The only way for me to add a form to a client file, would be for me to fill it out on my phone. I refuse to fill out forms on my phone when I type 3 times faster on a key board. They’re marketing campaigns: If you are sending a marketing campaigns by text to clients they look fine. If you are sending the marketing campaigns to a clients email, they look like they came from a telemarketer or from a spam bot. They use this wired block text form that I don’t feel looks very professional. If you don’t want a credit card required when clients book, this is CERTAINLY not the software for you. Once you turn that feature on you can’t turn it back off. I have had to reset my credit card requirements time and time again. There is one of two reason I think my credit card settings keep being changed. Either the coding of there software is written in such a way that the credit card feature can’t be turned off, or every time they update pocketsuite, it changes your settings without your knowledge. Either way this is unbelievable frustrating. Which brings me to updates. This is why you should give this company a year before you join them. They are constantly adding things, changing things, which is great until they change all your settings without you knowing. I have NEVER allowed clients to do online same day appointments. Clients are welcome to call for a same day appointment, but booking online isn’t something I allow. They did an update to their calendar booking, THEY CHANGED all my settings. All of a sudden my booking requirements were changed. I had someone book, without me knowledge, for a same day appointment. Thank god I only live 8 minutes from work, but I was completely caught off guard by this. I was scrambling to get out of my house and I was late to my appointment. You want to talk about unprofessionalism. I’m building a BRAND NEW business and I was late to a new clients appointment. Last but not least there online booking from a computer. If you have clients that like to book from a computer, don’t use this software. I am booking my own clients because people think that my booking page is for returning clients only. They have a page, from the desk top version, that is telling you to put your phone number in to log into your account. So my new clients are texting me asking if I can book their appointments for them. Hopefully with the update they did on [sensitive content hidden] changed this, but I’m not sticking around to find out.

Vorteile:

I like that they are trying to be an all encompassing scheduling system. It’s quite impressive how they are building this booking system, but they are still working out the bugs.

Nachteile:

If you like to do things from your computer vs. doing everything on you phone. Until they finish updating this booking system. This is not the booking system for you.

Worst company ever

Kommentare: Worst company ever. Their service is terrible as are their ethics

Vorteile:

Nothing it was worthless without payments

Nachteile:

Don’t do it!!! I followed all the rules as any reputable business. I was blackballed because of some algorithm (as they claim) they refunded a client money for a service I performed and was paid. They gave me excuses and basically told me to go away. I asked for a discounted rate since I was denied what I paid for and they disabled my account. I cannot contact some of the clients who booked through there!! They cost me money and now are messing with productivity. WORST COMPANY EVER don’t waste your time.

Dropped the ball with support. Not Happy!

Kommentare: Sent one invoice. Too complicated to manage different locations. Not worth it to us.

Vorteile:

Ability to manage via mobile app and send customers quote via SMS. It isn't worth the hassle in our experience.

Nachteile:

Inability to manage more than one location through one main dashboard. Customer service hasn't gotten back to me in over a month regarding canceling service. Seems they just started ignoring emails or blocking our company emails. Not professional at all.

It is very useful for programming the daily activities of the organization.

Kommentare: I did not get any benefit directly, I had the opportunity to see its operation by a primary state residing in the United States, and I explain what it is and what is useful despite being so easy to use.

Vorteile:

It allows you to work as a team from the app, you can send scheduled messages, schedule payments and even contact employees and customers as assignment of activities.

Nachteile:

It is not an app available for all countries in the world, which is a great disadvantage, because despite being so simple in Venezuela would be very useful to process customer payments and control them.

I've had an okay experience with it so far

Kommentare: Overall, my experience was okay. I don't like that I keep having to sign in over and over again every time I get in.

Vorteile:

No monthly fee for payments Pretty good customer service Mobile app availablility is awesome!

Nachteile:

Have to keep signing in over and over again...

Worst Customer Service

Kommentare: Its been very poor. The customer service is non-existent and slow to respond.

Vorteile:

I liked the price. I got a free basic plan with ASCP insurance and tried the premium option for 30 days. I like that there is text and email confirmations and the pricing is cheaper. I like the Calendar sync as well

Nachteile:

The price reflects what you are getting. You cant seem to find much in their app. Turned on follow up reminders and could not find where to change the wording. Its not intuitive when setting things up. I turned off forms and questions to schedule but my clients still were being asked to fill out 82 questions. Had to reach out to turn off. They also stated they have the lowest fees. They don't. I have square and they have stripe. I physically swipe and square is cheaper for swipes. If we are splitting hairs, Gloss is actually the cheapest I have seen. Finally, I downgraded my premium trial at the end to Basic. I didn't find it functional for me or my clients. Downgraded and they deleted my account. You can not speak to anyone, you have to email and text and I am currently going on 3 days of trying to get my account back with my appointments and client info so I can transition to a platform with customer service. I am being told to log in but every time I try I am given a prompt to sign in again. I put in my phone, get a text cide, add that and then get a message to sign in again... Over and over. The customer service keeps telling me to keep trying to sign in instead of solving the problem. They are holding my calendar and customer info hostage at this point. I DO NOT RECOMEND THEM.

Simple, Effective, Great App

Kommentare: Ease of running my business on the go..no down time, no missed appointments, syncs with Google calendar!

Vorteile:

I use this app as a dog training, schedule manager, invoicing, tracking appointments and credit card processor. It is packed with ways to conduct business. I have a dedicated line, and administer most appointments, invoices, contracts and payments via text. I am able to get deposits before showing up, reducing no shows to null. The reports daily let you know where you stand on production and it reminds you to bill for visits you have completed. They keep adding functions. I could add employees too, but for now a full office suite conducted via text. Credit card processing good rate and prompt deposits. Great for small entrepreneurs. Also lets you track lead sources, costs and inventory capabilities, sales tax and send group text announcements to reengage your clients.

Nachteile:

Haven't mastered getting reports out of the system yet. Doesn't operate in horizontal mode on iPad- strictly works as a mobile device app. Hard to adjust to this concept if you solely used to desktop versions of software- but super simple and once you don't over complicate things...its that easy!

Do not fall for their competitive pricing, you will be disappointed...

Kommentare: Terrible. I just want my money back at this point, but haven't been able to actually talk to anyone in management or sales for weeks. I have been trying but have not been successful and am so beyond frustrated.

Vorteile:

There is a lot of bells and whistles that are really cool. Getting them setup was interesting for sure, but they never work like you want them too. They give you a phone number, which is cool, but this is also clunky and doesn't work right.

Nachteile:

The customer service is the worst that I have ever seen. They offer no phone support whatsoever. They have a messaging service in the app to message with support. Their response times are ridiculous. They sometimes take days to respond to something (and almost guaranteed the response is canned and not actually helpful or empathetic). Most of the time they just do not respond at all.

Customer Service Ghosted

Kommentare: Slow support communication, and that's not good for business when handling people's money. Excessive fees for receiving payments. They don't inform you b4 they debit your account to allow you time to make appropriate changes to insure money is secure for them and your account stays in good status . After 3-4 years I'm done with lack of response and sense of urgency. Downgrading to free as soon as I can, because I'm tired of paying excessive fees for no real support when it's truly needed.

Vorteile:

ease of appointments to be able to add to calendar

Nachteile:

the dreadful customer service and developer

Ease of use for the small business person

Kommentare: I have been using this app to run my business and pay 1099 contractors for 2 years. It helps keep me on the go and communicating while in the field.

Vorteile:

Functional, fast and run completely on mobile app. Intuitive for app users and simple client communication. Ditch the desktop software and stay on the go.

Nachteile:

Exportable reports take spreadsheets and other interfaces on export end to sort and decipher. Newsletter capability not quite there but company works diligently improve and expand.

Don't purchase Pocketsuite. Customer service AWFUL!

Kommentare: I lost over $1000 job toady because I couldn't get my customers information because they have bad software combined with awful service or no service.

Vorteile:

Nothing it should be called No service Pocketsuite.

Nachteile:

Customer service in awful and they what you to do everything online.

This app is everything you need (and more)!

Kommentare: I've used MindBody and anything else you can imagine. The team there at PS (what I like to call my PocketSuite) is great and very helpful!!! I save so much money and I've literally put my business on cruise control. I have all of my clients set up on subscriptions that auto-renew the packages for my clients every month so I can focus on my classes and privates. About to head on vacation now thanks to PS! Look no further!

User Beware!!!!

Vorteile:

Platform looks really good but be careful there are hidden problems.

Nachteile:

USER BEWARE!!. Do not use this App if you have any purpose of receiving payments for your business. I had previously downloaded and used this application due to ease of sending invoices especially via text with an easy way for clients to pay. However, after payments are received there is NO way of getting your money out of this App. The App refunded all my clients payments WITHOUT my knowledge approximately 2 months after downloading application after I attempted to retrieve the bulk sum of my money out the App. There is NO way of contacting anyone directly as you are required to make an appointment for someone to call you if you have any questions in which they DO NOT actually call. There is a number available for texting purposes only, in which they do not answer and respond accordingly to any grievances. This App has no efficient customer service line at all. If you are using this App for scheduling or sending invoices fine but DO NOT accept payments using their platform.

Terrible

Kommentare: They have a verification setting without really telling you that being denied accepting payments on their service is actually an option. They take your money for accepting payments through their software before they can actually deliver on what they promise. Seems kinda shady to me and I will definitely be contacting the BBB

Vorteile:

I initially liked the software....but they charged my card twice but for some reason can't find the second charge on their end.....even though its in their account and not mine

Nachteile:

Customer service and wait times....very slow verifying you. Duplicate payment taken out of my account. Not delivering on services promised

Great app for taking payments. Also has scheduling and tons of other stuff we don't use

Vorteile:

They don't require a monthly fee for payments! Very reliable as well and you get your funds quickly.

Nachteile:

You have to sign in all over again too many times. Not a big deal but at least you just have to remember a 4 digit pin

Watch out

Kommentare: 2 days before Christmas this company withheld deposits and then disconnected me, and refunded my clients their payments. Why? They say my income was too risky for them. Odd since it was exactly as stated in the application which was approved.

Vorteile:

The process felt simple (which turned out to be bait and switch)

Nachteile:

Falsely made to believe my payments were run and headed to my account.

Running my business from my phone is a breeze!

Kommentare: I run a home services (cleaning, light repair) business in California and I use PocketSuite to manage my calendar, collect payments and centralize all of my notes and business communication with clients and the subcontractors who work for me. It's pretty awesome because so much is automated for me once I set up: my availability is kept in sync with my website, automated appointment reminders are sent out to clients and my subcontractors and I no longer need to worry storing credit cards and sending invoices because all of that is taken care of for me by PocketSuite. Great app. 5 stars and I would recommend it to anyone who runs a small service business.

Exactly what I've been searching for!

Kommentare: I've run a tutoring business for over 10 years now. PocketSuite is the absolute best solution I've ever used. They have a Premium+ plan which allows you to schedule all of your workers and send them payments through the app. I'm constantly on the go, and the fact that I can do EVERYTHING from my phone is crucial. If you need any sort of payments, scheduling, messaging, or invoicing platform, DON'T look further! They also have a killer support team who seems to be always available and open to hear my feedback.

Professional scheduler in my pocket!

Kommentare: Biggest pro for me is since I'm on the go, I need a quick way to SCHEDULE client and also GET paid. What I like about PocketSuite is you can combine the two. Clients reserve time on my calendar with credit card linked. That means I can charge them as soon as we end each session without any awkward "Please pay me" conversations!! I can keep track of all my one-off and recurring appointments, and all my weekly and monthly income. Can't beat the credit card fees too :) I'm a fan for life!

Ease of use

Kommentare: Extremely satisfied

Vorteile:

Extremely easy to use to invoice and ask clients for payments

Nachteile:

No issues With the product at all. I would like it to stay exactly as it is.