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Über Crisp

Crisp ist viel mehr als nur eine Freelive-Chat-Software. Dieses hervorragende Produkt bietet diverse Funktionen, um deine Kund*innen zu begeistern.

Erfahre mehr über Crisp

Vorteile:

It has free plan and you can check from which country you are getting visitors which is live.

Nachteile:

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Bewertungen zu Crisp

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,4
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,3/ 10

Crisp hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 110 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (110)

Sayuj
Sayuj
Server Operator in Nepal
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Perfect Live Chat Tool for Websites.

5,0 letztes Jahr

Vorteile:

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Nachteile:

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Antwort von Crisp

letztes Jahr

Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine

Daniel
Technical Support Director in Kanada
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good solid website chat app

4,0 vor 5 Jahren

Kommentare: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Vorteile:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Nachteile:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Antwort von Crisp

vor 5 Jahren

Thank you for your nice review :)

Fernando
Marketing Manager in Panama
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very good tool but it has many things to imprive

3,0 vor 2 Jahren

Kommentare: If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc

Vorteile:

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Nachteile:

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Simon
Director in Guernsey
E-Learning, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Really great product

5,0 vor 4 Jahren

Kommentare: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Vorteile:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Nachteile:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Katherine
Katherine
Administrator in USA
Verifizierter Nutzer auf LinkedIn
Schreiben & Editieren, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Amazing Customer Service and a Great Chat App

5,0 vor 5 Jahren

Kommentare: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Vorteile:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Nachteile:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Antwort von Crisp

vor 5 Jahren

Thank you very much for that nice feedback !

Philipp
Director in Mauritius
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Non-expensive solution for support teams

4,0 vor 3 Jahren

Vorteile:

Quite inexpensive pricing options comparing to competition. Reactive support.

Nachteile:

Limited integration options and customisation.

Arnaud
Co-Founder in Frankreich
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Crisp is THE best software to boost customer satisfaction

5,0 letztes Jahr

Kommentare: Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Vorteile:

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Nachteile:

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Crisp - Great Product

5,0 letztes Jahr

Vorteile:

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Nachteile:

Nothing really. If there was a better integrated ticketing system that would be amazing.

Antwort von Crisp

letztes Jahr

Hey there, thank you very much for this great review about Crisp Customer Support platform 🫶 Regards, Antoine

Savya
Savya
Server Administrator in Nepal
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One of the best live chat tool for websites.

5,0 letztes Jahr

Kommentare: Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use.

Vorteile:

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Nachteile:

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Antwort von Crisp

letztes Jahr

Thank you so much for your kind review, we'll make sure to improve our product following your feedback :)

Vaughn
Chief Marketing Officer in Deutschland
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Powerful tool that offers real value

5,0 vor 10 Monaten

Vorteile:

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Nachteile:

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Fernando
Product Owner in Brasilien
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Review Lara

4,0 vor 11 Monaten

Vorteile:

Ease of use and honest price to have a good quality chatbot

Nachteile:

When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs

Joan
Brand Manager in Uganda
Baumaterial, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Features and Customer support are my best take

3,0 vor 2 Jahren

Kommentare: Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be.

Vorteile:

Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.

Nachteile:

The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good live-chat solution for every website.

4,0 vor 6 Jahren

Kommentare: Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed.

Vorteile:

Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice.

Nachteile:

Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Honestly one of the best tools someone can use.

5,0 vor 7 Jahren

Vorteile:

Easy integration. Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Nachteile:

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Antwort von Crisp

vor 7 Jahren

Hello and thank you for your review. About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands). For the rest, Crisp is having dedicated data points for customers in the US, and Asia.

Nessim
Head of Marketing in Luxemburg
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for CSM and HelpDesk

5,0 vor 2 Jahren

Vorteile:

- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter

Nachteile:

- New great integrations (like Stripe) are expensive (50% of our monthly subscription)

Berfin Tanya
Event Manager in Türkei
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using crisp is reaaly easy and helpful for live support

5,0 vor 2 Jahren

Vorteile:

Desktop, app and email notifications are really good. User friendly app and website.

Nachteile:

I have no bad comments about crisp app or website

Davis
Davis
Co-Founder in USA
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Crisp is amazing

5,0 vor 6 Jahren

Kommentare: I highly recommend Crisp.

Vorteile:

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Nachteile:

Nothing, Crisp is great and the customer support team is very helpful.

Barak
Manager in Israel
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Nice product, but a frustrating Customer Support

4,0 vor 2 Jahren

Vorteile:

Easy to manage tickets and immediately answer your clients.

Nachteile:

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Very affordable and all in one messaging tool

4,0 vor 2 Jahren

Vorteile:

Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often.

Nachteile:

Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs.

Akhilesh
Akhilesh
Proprietor in Indien
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One of the best chat bots out there

5,0 vor 7 Jahren

Vorteile:

1) The free version has so many features and is almost complete in itself. 2) Wild cards feature allows you to remove the chatbot from any page . 3) The pricing plans are well structured and the features included are total value for money .

Pedro
Customer Success Manager in Spanien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product overall!

4,0 vor 4 Jahren

Kommentare: Nothing more to say.

Vorteile:

- Multilanguage feature is very useful and accurate enough - You can enable a Help Centre for your platform through Crisp - The analytics offers some valuable insights

Nachteile:

- The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate.

Antwort von Crisp

vor 4 Jahren

Hey Pedro, thank you for the feedback :) We're actually working on a brand new Pipedrive Integration that will be much more powerful, hope you'll like it :)

Zouhair
CEO in Marokko
Risikokapital & privates Eigenkapital, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

5,0 vor 8 Jahren

Kommentare: Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

Vorteile:

Affordable price, great customization and simple integration to our existing website

Nachteile:

Need more infos on the customers but i think it will come on next updates

Antwort von Crisp

vor 8 Jahren

Thank you Zouhair. Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :) Feel free to reach me at baptiste@crisp.im to get a preview access.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Free Customer Chat

5,0 vor 6 Jahren

Vorteile:

It is free and has a lot of features compared to other customer chat tools.

Nachteile:

If you are going to pay money for customer chat there are a lot of better ones out there.

Olivier
CEO in Frankreich
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Xen Orchestra is using Crisp and we love it!

5,0 vor 8 Jahren

Kommentare: I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week. PROS: Easy-to-use. CONS: I really need an easier way to trigger the chatbox for some specific user behaviors.
RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders.

benjamin
CEO in Frankreich
E-Learning, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Your service is great but as I told you, triggers are missing.

5,0 vor 8 Jahren

Kommentare: I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Vorteile:

Great product and very easy to implement.

Nachteile:

Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.

Antwort von Crisp

vor 8 Jahren

Thank you Benjamin :) Crisp Team is making an automated message system. Leave a message to baptiste@crisp.im to get the preview :)