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Über Bookster

Nehme Buchungen und Zahlungen vor, verwalte Gäste, erstelle eine Website & vieles mehr - fördere und verwalte dein Geschäft mit Ferienvermietungen und verhelfe ihm zu Wachstum.

Erfahre mehr über Bookster

Vorteile:

Ease of use - offering a professional platform for both guests and users.

Nachteile:

It took time to figure out the different pieces. I couldn't easily see the pricing rules which resulted in mistakes.

Bewertungen zu Bookster

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,9/10

Bookster hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 37 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (37)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

2 years in and still happy

5,0 vor 2 Jahren

Kommentare: It does what it says on the tin well and is not full of bloat. Simple, cost effective and good support.

Vorteile:

Easy of use, reactive human support when you need it.

Nachteile:

Its missing a multi room system as you would need for hotels. So with channels like booking.com if a property is busy but you have another nearby (or on the same site) it wont show up as an alternative. Also a simple CRM (customer db) would be useful. Using our own domain name for system emails (but without buying the website package) would be nice also.

Antwort von Bookster

vor 2 Jahren

Hello, Thank you for taking the time to send your review. It's been a delight working with you, and we're thrilled that you're happy with us too. I'll speak with the Development team about your feedback, and pass back your positive comments to the Onboarding Team :) Many thanks, on behalf of us all, Team Bookster.

Julia
Managing Director (owner) in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Treasure Find!

5,0 vor 4 Jahren

Kommentare: Our experience has been a welcome breath of fresh air in comparison with other software suppliers. And we've enlisted the work of quite a few. The team has an honest, open approach and is particularly adept at understanding and addressing operator needs. Of particular valuable now, in an industry struggling to cope with the destruction caused by the Covid pandemic. Customer communication and support has been available every step of the journey. The service and software performance top rated.

Vorteile:

In a nutshell, it does everything it claims on the tin! Simply executed in a way that can be easily understood and managed without having a technical degree. It handles the booking basics well and has developed 'add ons', totally in tune with the need of operators in the holiday rental sector. The focus is on functionality that can be easily implemented, rather than developing ' nice to have gadgets" that are too complex and peripheral to the core task. The software has grown functionality in tune with sector evolvement and customer needs. A keen focus on value for money. I particularly appreciate the limited use of complex jargon that some use to enshrine their software as a "dark art" to justify costs. It's not. The team's open problem-solving capability and approach is very 'can do'.

Nachteile:

At the start, I had to use 2 different applications of the software to add rates for some of our rental properties. This was due to the challenging seasonal rates system set by one large villa owner. Now, however, all functionality is aligned on one platform that has many relevant additions for the many demands of different operators in various hospitality sectors. The training offered was limited to begin but this has been addressed. Bookster has an excellent chat system that is on hand and of real assistance right at the time you need it. This has helped us understand how we can overcome various challenges relevant to us and use the software to our optimum advantage.

Antwort von Bookster

vor 4 Jahren

Dear Julia. Thank you for taking the time to leave this review. It's been a delight to work with you, and your ethos and passion for the industry is contagious! Thank you from the whole team at Bookster.

Ralph
Chief dogsbody in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bookster brings holiday break booking into the 21st century

3,0 vor 8 Jahren

Kommentare: Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.

Vorteile:

Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.

Nachteile:

The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.

Linda
Director in UK
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent software booking system

5,0 vor 4 Jahren

Kommentare: I am very fortunate to have found Bookster as my chosen booking system software. They consistently deliver an excellent service . I would highly recommend Bookster to any potential business looking to use their software. They also designed my website to a very high standard. The team involved in Bookster are exceptionally helpful, friendly and always there to assist your needs in anyway they can.

Vorteile:

Easy to use and navigate around. Great features included for my business needs. Excellent user friendly booking system.

Nachteile:

If ever I feel any features are missing or need to be added Bookster immediately responds to my requests and feedback.

Antwort von Bookster

vor 4 Jahren

Thanks you for taking the time to review us Linda! Delighted as always for your feedback, and happy that you mentioned our customer support and our easy-to-use tools - These are two areas we focus on as we feel they are essential to help your business. Thanks, from all the team at Bookster!

Davide
Marketing Executive in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

More than a Holiday Rental Software

5,0 vor 5 Jahren

Kommentare: Bookster is helping our small business stand out in an increasingly competitive market.
The constant improvements, great analytics and the dedicated customer support are making our life easier, speeding up our work process and helping us better understand the market. As result, we are increasing our booking lead-time, average price per booking and our hosts are really happy!

Vorteile:

+ Great customer support, very responsive and friendly + Extensive booking analytics (Including Google Analytics) + Integrates with review websites + Constant improvements to the software + Integrates with other booking agents + Great tool for bulk addition of promo codes, discounts, extras and more. + Suitable for different kind of accommodation + Email marketing (for newsletters, automation etc.) + You can create Blogs and Landing Pages + Bespoke services (website creator, branding, SEO and more)

Nachteile:

- Some customer-focused elements are not visually appealing (Booking Add-ons and Guest Area) - Needs some improvements to the Customer Relationship Management software

Antwort von Bookster

vor 5 Jahren

Hi Davide, thanks for leaving your review of Bookster software. The feedback from The Edinburgh Address has been fundamental to some of our most recent developments, and we're happy that our partnership will continue so we can support your business growth. Many thanks for your ongoing commitment to us, we're looking forward to helping you grow further in 2020! From the whole team at Bookster.

Sandy
Owner in Spanien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best Rental booking software I have ever used

5,0 vor 4 Jahren

Kommentare: Bookster have a very professional team, they make you feel part of a family. We joined over 2 years ago and it has never broken down or not done what it is supposed to.
The start up process was made very easy - also the estimate to set it up and create our website was very accurate. They are very proactive and give excellent support and online seminars to keep everybody up to date the the vacation rental business.
The day to day use has really changed my life - we are quite a small company but have managed to grow as the time we save using Bookster means we can take on more properties.

Vorteile:

Ease of use - offering a professional platform for both guests and users. For example the ability do almost all tasks on a mobile while out and about - therefore it enables you to maximise the bookings of offer.

Nachteile:

I'm struggling to answer this question - I love it all,

Antwort von Bookster

vor 4 Jahren

Many thanks for leaving your review Sandy, it's much appreciated. It's pleasing that you mentioned we have no hidden costs, it's an aspect that is important to us. I'm happy that our system has made your life easier and helped you to take on new properties. Thank you, from all of the Bookster family :)

Erin
Director in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bookster user

4,0 vor 8 Monaten

Kommentare: Very friendly and responsive team who take a pro active approach to local issues too.

Vorteile:

It has an easy interface and is easy to use on a daily basis. It is also a local company we were happy to support.

Nachteile:

It took time to figure out the different pieces. I couldn't easily see the pricing rules which resulted in mistakes.

Antwort von Bookster

vor 8 Monaten

Hi Erin Thank you for taking the time to leave us a review :) I'm happy that you specifically commented on the userface of the software. We restyled the entire system with the goal to make it a logical and user-friendly place to manage your bookings in :) If you have questions about pricing rules or if there is any other aspect of Bookster that you're unsure of, please jump on the chat function or give us a call :) Thank you for supporting our business, and being part of Bookster, from the whole team at Bookster.

Gillian
Director in UK
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic company

5,0 vor 8 Jahren

Kommentare: We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly

Vorteile:

Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system

Nachteile:

The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.

Antwort von Bookster

vor 8 Jahren

Thank you for your very kind words Gillian, we really do appreciate them. We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian. Have a great summer season!

Gordon
Owner in UK
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Mostly satisfactory

4,0 vor 6 Jahren

Vorteile:

I like that it combines a booking calendar with Stripe payments, and that the calendar import of availability from other channels is frequent, polling every few minutes, which reduces the risk of double booking. The user interface is mostly good, although some options are hard to find.

Nachteile:

The calendar export for availability is flawed - Bookster exports all bookings, including those imported from other channels. So when Bookster calendar ICS is re-imported to Homeaway, Airbnb, Tripadvisor those export-and -re-imports show up as conflicts. I can ignore those warnings, but I would rather not have them at all. Those others providers similarly offer calendar import and export, but export only their own bookings. For Bookster, this does not appear to be a difficult thing to fix - I say that because all the others do it. I did raise this issue with customer support; the response was that I need to set Bookster up as the master booking system, transfer bookings manually and not have the import-export loop. Frankly, that's a bit arrogant - in this game, Bookster is not the Daddy.

Antwort von Bookster

vor 6 Jahren

Hi Gordon, Thanks for your great review, we really do appreciate it. There is a form of the iCal URL that would mean only passing blocks and bookings created in Bookster out to the channels. Not a complete fix but might work better for you. I will drop you an email explaining it further. Robin

Nick
Director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good option for self caterers

5,0 vor 8 Monaten

Kommentare: Nice company to deal with and easy to work with

Vorteile:

Bookster offered a good easy to use product with sifferent levels of functionality depending on size. Our bookster site was a real strength.

Nachteile:

We felt the booking calendar and pricing set up could have done with improvements.

Weston
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect Solution for 1 Property, Great Support

5,0 vor 7 Jahren

Kommentare: The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do.
My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN.
It does everything I need it to do,
- availability calender and capability to book directly from my site
- Manage bookings and accept payments through my Stripe account (totally painless)
- Manage damage deposits completely automatically with full customization
- I can produce a professional image to my clients with their email service
- I can also take phone/organic orders and set them up myself in Bookster
Things it needs:
- Ability to connect multiple iCal calendars. One is not enough
- Ability to edit the theme of the calendar plugin so we can make it match our website better
- Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome)
- The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout.
Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.

Vorteile:

Their personable helpful support, capability of the software, and the channel integration with Booking.com

Nachteile:

The dashboard layout and the inability to edit the calendar plugin for my website

Antwort von Bookster

vor 7 Jahren

Thank you very much for the great review and excellent feedback! All fair points. With our most recent update, we now support multiple iCal feeds! They are listed under the Channel button. If the OTA / website that you are on does not show up on the list, let us know and we can add them.

Gordon
Host / owner in UK
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

caravan vacation rentals

5,0 vor 2 Jahren

Kommentare: Fairly happy, they generally resolve issues quickly.

Vorteile:

Easy to use as the owner administrator, I can update it as often as I want. I am able to use offers discouts which are great for my regular guests.

Nachteile:

On the entry page, It does not allow for a simple say 2 line description of the business, thus I put that in the communication tab but not sure guests read that.Calandar view dows not show notes so I still use my Airbnb channel calandar to put quick view notes for each booking eg how many people, beds needed, early or late arrival etc.

Antwort von Bookster

vor 2 Jahren

Hi Gordon Thank you on behalf of the whole Bookster team, including Luna the Lab :) So glad to hear that the Discounts feature is working well for your business! I'll contact you directly about how to add notes for each of your bookings. Many thanks, The Bookster Team.

Gavin
Owner in UK
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid bit of kit

5,0 vor 2 Jahren

Kommentare: Bookster has been a great platform and the team has always been quick to respond to queries and issues.

Vorteile:

The ease of setting up pricing options through the year

Nachteile:

Dealing with virtual cards on booking.com, it says the customer has paid but the card has not yet been charged

Antwort von Bookster

vor 2 Jahren

Hi Gavin, thank you for taking the team to leave a review of Bookster services. We work hard to develop the features of Bookster to be reliable tools for our clients, so we're delighted that you mention that it is solid! We're making further changes to how you can set up your pricing, which I'm sure you'll love. Thank you for working with us, and we look forward to supporting you in the future. From the whole team at Bookster.

Dani
Bookings & Admin Assistant in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good team

5,0 vor 2 Jahren

Kommentare: I am enjoying using the Bookster system to upload blogs on our website, which is much easier than other tools

Vorteile:

A good support team who work hard to work the product to suit our company's needs. Very easy to use for both our agency and our customers.

Nachteile:

Due to the complexity of our businesses, which combines 3 brands, there can sometimes be teething issues

Antwort von Bookster

vor 2 Jahren

Dear Dani We're delighted to see your review, thank you! We're loving working with you on creating your new blog, it looks fantastic and is ranking well! It's been a pleasure to support you with your 3 brands, and look forward to our work together in the future. Thank you, on behalf of the whole Bookster team.

Laura
Owner/Founder in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great quality - easy to use booking software - would definitely recommend

5,0 vor 8 Jahren

Kommentare: I've been using Bookster for 3 years. The software has slotted easily in to my existing website and has proven to be 100% reliable. Its now easy to take direct bookings and the system looks after everything including guest confirmation and automated payment processing.

Vorteile:

Just as good for small businesses as well as larger ones. Affordable complete booking system. Lots of good tools. I can operate easily from Smart phone. Issues professional looking communication emails to guests. Links in to other marketing channels perfectly. Great team support.

Nachteile:

Its all pretty good

Emma
Business Manager in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and Effective - Great!

5,0 vor 7 Jahren

Kommentare: I have been using Bookster since I joined Reserve Apartments and they continue to improve the customer booking experience and remove so many of the tedious admin parts of running Reserve. They built and look after our website, provide our booking system and allow us to share our properties out to multiple other websites. They are easy to get a hold of and very responsive any time we need help.

Vorteile:

It strikes the right balance of having extensive features without being overcomplicated.

Nachteile:

Honestly nothing!

Antwort von Bookster

vor 7 Jahren

Thank you for your kind words Emma! We will endeavour to continue to support Reserve as much as we can!!

Glenn
Director/owner in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

make it easy to run your self catering business

5,0 vor 8 Jahren

Kommentare: I have been with this software provider from the very start and it has been a pleasure watch them to develop and enhance this booking software.

Vorteile:

Very easy to use, I can access it anywhere and has made operating my self catering business much more efficient.

Nachteile:

I am impatient for some more tools to be developed to assist with multiple property management.

Antwort von Bookster

vor 8 Jahren

Thanks Glenn, thanks for your ongoing support and feedback. We have some great tools in the pipeline to help you grow your business even further.

Craig
Director in UK
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Too much info required

5,0 vor 2 Jahren

Kommentare: Excellent

Vorteile:

It s interface is very user friendly and that decreases the stress of operating my business

Nachteile:

Nothing -In the past i have suggested devs and they have been done

Antwort von Bookster

vor 2 Jahren

Dear Craig, Thank you for taking the time to leave Bookster a review. We're delighted to work with your business, and support you as your business has grown. All the best, the team at Bookster.

zoa
property owner in UK
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A complete package for holiday lets with excellent help and training

5,0 vor 2 Jahren

Kommentare: All the people at Bookster are so helpful and they are available immediately for queries you have

Vorteile:

It is easy to use and the automation saves me so much time

Nachteile:

nothing, I like everything about it as it have saved me time.

Antwort von Bookster

vor 2 Jahren

Hi Zoa, Thank you for leaving us a review, and for your kind words! From all of us here at Bookster.

Hatty
UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bookster is Great!

5,0 vor 8 Jahren

Kommentare: Easy to use, great product for accommodation booking. One of the most user friendly systems out there.

Vorteile:

Great customer service

Antwort von Bookster

vor 8 Jahren

Thanks for your feedback and great review! Hopefully Bookster can live up to your amazing properties!

Hannah
UK
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Bookster for Self-Catering House

5,0 vor 7 Jahren

Kommentare: We were primarily looking for a Property Management System to integrate with Visit Scotland - after some research we chose Bookster based the price and professional look. In setting up the website, I have been so impressed with the level of customer service. Every question I ask, no matter how small is answered, and though some of the features are not able to be changed (it is a set website template, not a self-designed one after all), I feel like the Bookster team does take my feedback into account. It does take some getting used to - mostly figuring out what heading in the back end corresponds with each part of the website that customers see, but we are excited to be taking online bookings and show availability on our website and on Visit Scotland!

Vorteile:

The customer service is exceptional, and the value for money is top notch. Beyond that, it does everything advertised, which is why we chose it after all!

Nachteile:

Some of the small features are fixed in the website template. That being said, it is expected unless you are paying to completely design your own website. When I mention specific features I want to modify to the customer service team, I am often tell that my feedback is being passed onto the developers, so I fully expect this software to only improve.

Antwort von Bookster

vor 7 Jahren

Thank you Hannah! Your continued feedback is definitely valued and we hope to keep making Bookster better for you :-)

Iain
Manager in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smooth running user friendly service

5,0 vor 5 Jahren

Vorteile:

Easy to use for owner and guests Excellent customer service Even the basic website design service produces something with a quality look.

Nachteile:

At the moment, nothing comes to mind. Been using it a year and so far so good.

Antwort von Bookster

vor 5 Jahren

Hi Iain, thank you for leaving us a review. Keeping our tools easy to use is an aspect that we focus on, so we're delighted to hear that you are happy with them. We've been working hard on new features, so keep an eye on our blog or newsletters for news! Many thanks again, The Bookster team

Helen
Owner in UK
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My experience is very good.

5,0 vor 7 Jahren

Vorteile:

Good links to own website, so I can show my availability easily. The live chat is excellent, so far I have managed to sort out all my issues using it, no hanging about on the phone. It's also very good value for money.

Nachteile:

Some areas of the site can be a bit restrictive - for example the information given to customers cannot include hyperlinks and standard emails cannot be amended.

Antwort von Bookster

vor 7 Jahren

Thank you very much Helen, really glad Bookster is helping with your holiday rental. We deliberately lock down the emails so that guests have a clear route into the Guest Area (for making payments and getting booking info) but take your point on linking out from there - something to take a look at.

Leigh
MD in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very good!

5,0 vor 8 Jahren

Kommentare: been with them for years even if I get just the one booking per month it pays for it's service! cool!

Vorteile:

Easy to use!

Nachteile:

It does take quite a while to update all the dates ....but that's because Cardiff many big events on!

Antwort von Bookster

vor 8 Jahren

You are one of our first clients and really proud we have managed to keep providing you with a great service since you started. Thank you for the review and valuable feedback.

Lisa
Owner in UK
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It took a week or two to learn to negotiate Bookster and now I have it makes life much easier

5,0 vor 7 Jahren

Vorteile:

I like that fact it sends out emails for balance monies so I don't have to remember to do this. I can just trust it. It is so much easier that customers can book through our site.

Nachteile:

There were some minor issues where to find things and setting up emails and when they were sent out but now its fine. Sometimes I would like to add customers that have chosen to pay through the bank so all customers are in one place, it isn't easy to do.

Antwort von Bookster

vor 7 Jahren

Thank you Lisa! We are really happy that Bookster has made running your business easier. We will definitely try to make adding existing bookings simpler.