Mobile Service

Mobile Service Bewertungen

von Expert Service Solutions

A great product to keep our business running smoothly

Bewertet am 16.12.2016
Jennifer K.
Vice President of Operations
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: We have been a customer of Mobile Service for over 6 years. There were not a lot of products that catered to the service industry when we were searching for a product. The nice part is that they have grown and evolved with us over time. The customer service we receive when we have an issue is outstanding. We never feel dumb when we make an error! This product helps us be more efficient by allowing us to dispatch calls, see where the techs are by their status, have the techs take pictures that attach to the work order, get signatures and capture all the pertinent information of what was done on the job without having to have someone retype or migrate it into our software. We are in the garage door industry and highly recommend Mobile Service.

Mobile Service Positive Experience

Bewertet am 6.12.2016
Renny R.
Office Manager
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Implementing Mobile Service has been a process and has had it's challenges internally, but the app has been pretty easy to learn, use and understand. The customer service that has accompanied the app has been second to none and is worth every dollar that has been spent. Anita and her team are nice, knowledgeable and are always willing to help however possible at any time. I would recommend Mobile Service and this team to anyone!

Vorteile: The ease of use and the way that it allows us to communicate with our field technicians with ease.

Nachteile: There have been glitches in the software that have caused some issues from time to time.

Improve work flow....Reduce expenses

Bewertet am 6.12.2016
Eileen L.
Office Manager
Hausmeisterservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Mobile Service since 2010 and have not had any regrets. It has made life easier for all concerned and increased our workflow. It has also reduced paper. printing and storage cost as well. Great investment.

Vorteile: Easy of use for all.

UCE Review

Bewertet am 1.10.2018
Antonia L.
Admin
Bau, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Clearly indicates which locations are due for maintenance (if contracts are correct)

Nachteile: Transferring information from one mechanic to another (or from Ticket to ticket) is difficult.

Mobile Service implemented for several years now.

Bewertet am 12.5.2016
Candy R.
Office Administrator
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We implemented this software in order to have real time information for our technicians as well as office personnel. Prior to installation, we were using Total Service for our elevator business and manually keying all service tickets into that program. Once implemented we realized all of the other benefits to the software such as GPS locator to see who is closer to a call for dispatch, billing upon ticket completion, technicians involvement in the ticket generating process, timesheet submittal from the app, etc. We are very happy with the program and are completely impressed with the service that we have had from day one. Response time is immediate, assisting the office as well as our technicians is something that makes our lives much easier and is of great value. I cannot speak more highly of Anita Seymour and her staff. They go above and beyond to accommodate our business needs.

A real time saver!

Bewertet am 20.12.2016
Linda W.
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Making the switch to paperless timekeeping using Mobile Service was one of the best things our company has done. It cut down our payroll preparation time by about 50%. An added benefit for our technician is access to customer notes; they no longer have to call in to find out who the building contact is, what their hours are etc. It's a wonderful time saver. The representative and her team are super to work with and are some of the few App developers who are open to customer suggestion. Using Mobile Service has been a great experience, I highly recommend trying it.

Great Software for Elevator Service Company

Bewertet am 13.5.2016
Annabell C.
President
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Mobile Service is easy to set-up and use. This software integrated with our existing accounting software and field mobile devices without any problems. Any questions or modifications were promptly responded to. We were hesitant about the change to this system, but it has made a world of difference in tracking time, invoicing and producing service history as well as keeping an eye on where personnel are at all times. We would definitely recommend Mobile Service.

Mobile Service has exceeded our expectations!

Bewertet am 19.12.2016
Jim S.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: The customer support is exceptional with a very quick response time. The representative is very knowledgeable and takes the time to educate those using/implementing Mobile Service. Also, they will take the time and make any custom reports that are needed per the customer which is very helpful. Our employees who use the application love using it. It is very easy to learn and helps with the efficiency of the work day.

Great mobile software solution

Bewertet am 12.5.2016
Docia N.
Accountant
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We've been using this mobile app for almost a year now. Customer service is outstanding. We can send all of our tickets to the technicians quickly. The Mobile office manager has a great mapping function to assist in scheduling. You can see at a glance if the technicians have seen their tickets, are en route, on site or have completed the service. It's very easy to use.

great to work with

Bewertet am 16.12.2016
Kelly M.
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Mobile Service has been a big time saver for our business. The customer support is outstanding, always a live person on the phone to help in a timely matter. Our suggestions for improvements or new features are always taken into consideration. Our field technicians find the software user-friendly and are able to complete their time easily.

Great customer support

Bewertet am 17.12.2016
Doug G.
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Kommentare: Customer service team always make us feel valued as customers and jump right onto any concerns that we have. We did have some challenges trying to implement the map tracking feature in Canada without utilising a lot of data on the phones and significantly reducing the phone battery life.

Mobile service review

Bewertet am 20.12.2016
Sean W.
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have found mobile service very user friendly. Once we switched to the note by Samsung it has been very efficient and little to no problems. The only thing I would like to see is completed tickets staying on the phone for up to a week.

Premier Elevator - Stephanie Holder

Bewertet am 6.12.2016
Stephanie H.
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Kommentare: Anita is wonderful! She and her staff are always available for us with solutions to our questions. Features are being updated and our feedback is always taken into consideration!

Good Product, Great People

Bewertet am 16.12.2016
Holly W.
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Kommentare: The app works well even when interacting with our office system which is a competitor's. Tech support is always quick to respond and very helpful. Highly recommend :)

Best Service Software Available

Bewertet am 20.12.2016
John L.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: We have tried other software, but nothing compares to MSM. It is convenient and easy to use. Getting started is a snap.

I have been working with the software for 3 years. I mostly use the AP, AR, GL, Payroll and Banking

Bewertet am 14.5.2016
Nancy B.
Office Manager
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: It took me about 6 months to be proficient with the product. It does a great job rolling from one department to another.

Good overall management software

Bewertet am 21.12.2016
Wayne B.
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Kommentare: We have been using this for over a year. It has helped us streamline our operations and recording keeping.

Amazing!

Bewertet am 11.5.2016
John D.
COO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: ESS is one of the best organizations I've worked with. I highly recommend Anita and her team.

Excellent!

Bewertet am 12.5.2016
John C.
CFO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Makes billing quick and easy. Once a ticket is reviewed the invoice appears in Quickbooks.

Been using Mobile Service since its initial rollout in 2008

Bewertet am 19.5.2016
Robert P.
Director
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Excellent product. Easy to use. Superior customer support.

Like what I see

Bewertet am 20.12.2016
Ashley F.
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: So far, so good. Mobile Service has helped us to streamline many of our service-related issues that paper dispatching could no longer handle. The team has been helpful and responsive in addressing our issues, and tailoring solutions to our specific needs. Looking forward to many of the improvements that are coming in the next year.