Convirza Erfahrungen

Easy to use telephone portal

Kommentare: Before Convirza, we had several different tracking lines across many different software platforms which required us to use different software and made it difficult to keep track of everything that we were doing. After switching to Convirza, we have a central location to customize our campaigns and review key metrics at a reasonable pricing structure.

Vorteile:

Convirza allows me to create multiple marketing campaigns, utilize local phone numbers, track my success rates and records the calls to allow my business to perform at its absolute best.

Nachteile:

I can't say anything bad about the software. It has been performing well.

The Convirza Call Tracking & Recording Platform Is Easy To Use!

Kommentare: Very happy with the price, support, easy to use the software and the quality of the calls.

Vorteile:

The price of the Convirza call tracking numbers compared to other companies with a similar product is much lower. The Convirza support is very easy to talk to a real person, other companies you only can email or leave a message. I have been setting up and using call tracking for over 15 years and this company had an easy to use interface. It is very easy to pick from a whole list of numbers to get the one number I want other companies will only assign you a number and you have no control over the number they give you.

Nachteile:

It is hard to pronounce and say the company name Convirza, it is also hard to remember how to spell the name.

Advisor Recruiting

Vorteile:

Recorded messages to track client results

Nachteile:

Finding the calls to track client results

Very Useful For Our Business

Kommentare: Convirza allows us to see which advertising is working for our clients and which is not. This is extremely beneficial when working with clients on where to spend their advertising dollars.

Vorteile:

Being able to show our clients exactly how many calls they receive from their advertising has been a great tool for our company. There are many features that Convirza provides that make my job easier as well. Overall, we are very happy with this software.

Nachteile:

The reports take a very long time to load. Occasionally, the information provided about a call is inaccurate.

Best call tracking in the industry

Kommentare: The staff are always helpful and supportive. Im a longtime customer of Convirsa and find they are the most affordable and have a platform that is top notch, user friendly. I’ll never use any other service, only Convirza

Vorteile:

This software is easy to use, affordable

Nachteile:

No cons. I’m very happy with everything Convirza offers.

Great Customer Service

Vorteile:

Integration is easy, the customer support team are very helpful in set up and when making changes.

Nachteile:

The interface could use some updating. With volume, sometimes the system works slowly, and it can be frustrating. The customer support team is always there to help if things are troublesome.

Good way to track and monitor phone responses

Kommentare: The company has been great to work with. When we first started with them, we had to bring over hundreds of numbers from Call Source for our clients, and they were great in facilitating that transfer. There was an instance, too, where our account rep went way above and beyond and actually recorded audio for us to be used in place of the computer voiced whisper message. Love the people there.

Vorteile:

Easy to learn. Data provided is useful, especially the ability to listen to calls.

Nachteile:

No matter which browser I use when setting up campaigns and assigning numbers, the process is slow. I have the best luck in Chrome.

Digital Marketing Director

Vorteile:

Basic call tracking. You need something, and anything less you're not doing enough. Convirza meets the minimum requirement.

Nachteile:

Way over priced and takes entirely too long to do anything. Functionality is limited also.

Convirza For Advertizers

Kommentare: While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.

Vorteile:

-Good sound quality on recordings -Robust reporting (when you can pull a report...) -Fairly simple dashboard (when it loads...)

Nachteile:

-SERIOUSLY slow connection from page to page -Reports frequently freeze + do not export -Not a very intuitive interface between primary dashboard + individual campaigns

Great product, still needs work

Kommentare: Excellent after the issue was resolved

Vorteile:

I had some issues with delayed calls / not receiving calls and their Customer Service team was VERY quick to respond and handle the issue!

Nachteile:

Issues with delays and not receiving calls

Convirza for Education

Vorteile:

I like the dashboard that shows billing for each month and lists out all minutes used

Nachteile:

The billing statements don't match up to the dashboard well

Easy to use and provides excellent information!

Kommentare: It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. The [SENSITIVE CONTENT] and our account representative, [SENSITIVE CONTENT] has been invaluable and always available for any urgent issues.

Vorteile:

The software is very easy to use and provides several options. The customer support at Convirza is very professional and swift and will go the extra mile to resolve any issues you may have with a number or recording. They also take the time to follow up, which is something most companies don't do now. This software has been key factor to our advertising business as we can track calls and provide vital information to our clients.

Nachteile:

This may be there already and I don't know about it, but if the metrics could be personalized with very specific words, that would provide better readings.

Convirza - A Great Option for Call Tracking

Kommentare: My overall experience has been very positive. I recommend this product to anyone that works in marketing, advertising, or market research. Actually, this could be great for managers, too, who need to make sure their staff is answering the company phones correctly, too.

Vorteile:

This software is very easy to use, affordable, and extremely helpful. Not only can you create several tracking numbers, you can also label them into categories based on what they are being used for. For instance, I use this program to create tracking numbers for my social media ads. It has a label category I can choose that specifically says "facebook: paid ads." This makes reading a report very easy. I also like the playback feature that allows me to identify calls/callers and play back the recorded conversation. This makes it easy to "secret shop" my clients to make sure that they are answering the phones properly and mentioning all the right promotions. At $30/month for I believe up to 10 phone numbers, you really can't beat this program. Especially since you can pull reports, etc. Their customer service is great, too. Very responsive and helpful team.

Nachteile:

There really isn't much I can say that I dislike about Convirza.

Convirza

Vorteile:

The Software allows us to track call metrics and provide the information to our clients

Nachteile:

The Site can be a little slow and it takes time to load.

Review

Kommentare: Great customer service team!

Vorteile:

The product is very user friendly and easy to use.

Nachteile:

My only current wish is that we had a dedicated person we can reach out to when we run into a problem and not a generic support email.

Good service, decent product

Kommentare: overall has been good, but could be better in terms of reporting and features

Vorteile:

it has been reliable and works well enough. customer service has been responsive

Nachteile:

some of the reporting features don't work well and I wish they had other types of reports. Also would like to see texting feature that is not too hard to use

Direct mail tracking

Kommentare: I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased

Vorteile:

I like the ease of use for this product and the ease of use for the dashboard.

Nachteile:

The newer platform is very challenging to demonstrate on a mobile device! Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc,

Great call tracking solution

Vorteile:

Ease of use and implementation, comparatively low price

Nachteile:

I prefer the older online reports, but they are still available

Invaluable tool for Customer Service and Marketing Stats

Kommentare: I’m glad to have Convirza as a partner.

Vorteile:

It provides us with invaluable insight into our customer service processes and well as statistics on marketing efforts.

Nachteile:

It works very well! If I had to find something to request, UI could use a little refinminent, but it is still a very effective tool.

Pros and Cons

Kommentare: Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.

Vorteile:

- 99% working not much down time/glitches. -can listen to calls. - can export calls to Excel. -good customer support.

Nachteile:

-price higher compared to others. -we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.

Convirza - User Friendly, Easy to Use and Learn

Kommentare: We have used several call tracking programs over the years. My preference is Convirza by far. Changes to support my clients can be done by me instantly to resolve requests or problems. If I can't do it, my rep, [SENSITIVE CONTENT HIDDEN] has been awesome! She knows the product and is very responsive. Our clients find it easy to do reporting. We switched from Convirza to CallRail and had nothing but nightmares. Convirza is the way to go.

Vorteile:

Convirza is great and easy to use. Setup, tracking and reporting are all intuitive and even our users can easily learn how to do their own reporting on the fly.

Nachteile:

Reporting features can be a bit light but i can download data and massage through Excel for custom needs. Convirza meets 95% of our needs.

Great for Marketers

Kommentare: We've had a great experience for many years. It's essentially a "set it & forget it" software that needs little to no support, but the few times we've needed support they've been timely & competent.

Vorteile:

We use Convirza to track inbound phone calls from various marketing campaigns & to allow our customer service team to know what product/service the caller is calling for, before even speaking to the caller.

Nachteile:

The web interface can be confusing to learn at first.

Easy To Use / Great Support

Kommentare: Exceptional and prompt customer service. They respond promptly whenever you need help.

Vorteile:

The software platform interface is extremely easy to use. What I love most about the software is the ability to determine junk phone calls and stop them from getting to my clients. That saves valuable time. Convirza software only forward real live person phone calls to my clients.

Nachteile:

It's a great software. Right now, I don't have any negative or cons about the software. It's working fine.

Underused

Vorteile:

Easy enough to use for call tracking. We could set up multiple locations.

Nachteile:

The reporting wasn't the best and I wanted the text call tracking option and it was never available. Other than that we just didn't have a need for it.

Satisfied

Vorteile:

I found the Speech recognition feature very helpful

Nachteile:

I do not have too much experience about call optimization. I do not find anything wrong with Convirza