iLobby Erfahrungen

User friendly sign in system with all the bells and whistles.

Vorteile:

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Nachteile:

Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

iLobby is a great solution for digital attendace

Kommentare: Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Vorteile:

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Nachteile:

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

A new era for sign on

Kommentare: This software has made the sign on process much more efficiently.

Vorteile:

The software is very intuitive and allows for customisation. The integration with other software is second to none with great compatibility.

Nachteile:

Some of the more complex settings can only be altered by the customer support specialists which can be a hassle.

iLobby Review

Kommentare: This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Vorteile:

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Nachteile:

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Great Product/Service

Kommentare: Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Vorteile:

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Nachteile:

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

iLobby supporter

Kommentare: I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Vorteile:

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Nachteile:

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Purolator

Vorteile:

1. I Lobby is a great system. It is simple and very easy to use. 2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative. 3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company”

Nachteile:

1. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period. 2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times.

Futuristic and Easy

Vorteile:

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Nachteile:

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

iLobby Makes Visitor Sign In Easy

Kommentare: iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Vorteile:

Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in

Nachteile:

All positive thus far. No negatives have come to light.

Amazing experience and top notch service

Vorteile:

Having the ability to monitor all my visitors from the online portal is by far the best feature for me. It allows me to keep track of everyone and maintain a safe environment

Nachteile:

I would like to see some intergration involving parcel deliveries. To be notified when a package arrives would assit i. The company running smoother

So much better than our old clipboard sign in!

Kommentare: iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!).

Vorteile:

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

Nachteile:

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

iLobby Customer

Vorteile:

We appreciate the ability to have a backlog of our visitors that can be filtered and meets compliance standards. We also appreciate the ability to have visitor photos on file. iLobby customer service agents are courteous quick to respond.

Nachteile:

Connectivity issues are consistent (2 or more times per week), making the system unreliable. Continuous troubleshooting has not resolved the issue.

iLobby - benefits & shortcomings

Vorteile:

It is great that it's easy to use. The software walks the visitor through the process.

Nachteile:

Troubleshooting when there is an update required is tricky for us as iLobby's Apple ID will not erase from our device. We have to call for the password each time an update is required which is rather tedious.

My Office

Kommentare: Overall I have liked it. I know when my client is here without having to keep checking.

Vorteile:

I liked that we just set it up and it pretty much just did the work on it's own.

Nachteile:

Adding members had to do two different steps and in the very beginning was confusing.

iLobby Review

Vorteile:

iLobby is very easy to set up and use. The app platform sitting on the iPad along with Bluetooth badge printer are frequently complimented on by our visitors. The iLobby staff was very helpful in back end set up and act with a high degree of professionalism

Nachteile:

This product and platform meets or exceeds all expectation. There is nothing I can complain about here.

iLobby

Vorteile:

The features of tracking the visitors from when they sign and sign out.

Nachteile:

I find at times that the software and printing abilities at the kiosks can be in and out at times causing issues with printing badges.

SE Review

Kommentare: Overall iLobby has been a great addition to our facility.

Vorteile:

The software is very easy to use and has a user friendly design. It is quick to train new users.

Nachteile:

The only downside to the iLobby product is the price.

Good product but with printing issue

Kommentare: I am overall happy with this iLobby except the printing issue

Vorteile:

No receptionist , Guest check in is easy and fast

Nachteile:

Printer is not working sometimes while using wifi, switched to Bluetooth

GKN iLobby review

Vorteile:

Easy to use and setup, reliable and support is quick to respond. Updates often to fix bugs.

Nachteile:

No dislikes about the software or hardware

Ilobby review

Vorteile:

The product is easy to use and has many features built into it. Really like the fact that I can find the extension numbers of the people that visitors are visiting and notify them if they are running late.

Nachteile:

Sometimes the tablet does not get charged, without a possible explanation.

Review of iLobby

Kommentare: Enjoy it and great for the business.

Vorteile:

Notifications on phone, email and text.

Nachteile:

Ease to change who you are here to see.

Easy to use and efficient

Kommentare: iLobby has already replaced the need for a full-time receptionist in some of our smaller facilities and allows receptionists in bigger plants to focus on guests instead of managing regular visitors and contractors.

Vorteile:

Plug-and-play solution that provides all the options and features for an efficient visitor management. Easy to roll out to multiple facilities while allowing different configurations in order to meet local requirements. Helpful and quick customer service in case something does not work as planned or when we have questions and ideas.

Nachteile:

It took us a minute to set it up initially (mostly due to our own network connectivity), but it has been running well since.

Great user friendly product

Vorteile:

I love how customizable it is and the ease of using the product. It is very user friendly.

Nachteile:

We have not found any cons up to this point. Everything has been fixed adjusted or changed to accommodate the needs we have.

BFH iLobby

Kommentare: Its tracks the time it takes with customers to improve our service time.

Vorteile:

Easy to use, tracking of customers and the various alerts modes when a visitor arrives.

Nachteile:

I do not have any dislikes at this time.

Visitor Management Solution

Vorteile:

We appreciate the ease of use for our administrators, internal users, and outward customers. The simple interface and management of the application has made our transition to a visitor management system simple.

Nachteile:

We would like the ability to further customize the screens for branding purposes; this would include the use of the color templates, integration of new logos, and watermarks.