Über fitli

Fitli ist nutzerfreundlich, bietet einen äußerst guten Service und ist kostengünstig.

Erfahre mehr über fitli

Vorteile:

Easy to set up and even easier for client access.

Nachteile:

I sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me.

Bewertungen zu fitli

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
5,0
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,6/10

fitli hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 84 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (84)

Sortieren nach

Hast du fitli bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (84)

Katie
Katie
Owner/Operator in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

I would decide to use Fitli again and again!

5,0 vor 4 Jahren

Vorteile:

This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price! I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!

Nachteile:

Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.

Alieta
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fitli review for Isobarre

5,0 vor 6 Monaten

Kommentare: Excellent

Vorteile:

I like the ease of use for both my customers and myself.

Nachteile:

The software is relatively unknown and when making the switch I encountered resistance from my older clientele who are tech intimidated.

Cindy
Group Fitness Instructor and Personal Trainer in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fitli product review

4,0 vor 2 Monaten Neu

Vorteile:

The setup conversation I had made setup relatively easy. Customer service is easy to reach and helpful and far as the product will allow them to be. The flexibility for registration and cancellation windows is helpful.

Nachteile:

*Would like the opportunity to blast text or email without have to set up a fake class. *Would like admin access from the app or at least the opportunity to view participant names for the class. *Would like the ability to rearrange class schedules without having to cancel and recreate classes. Although I have put that 8 is max capacity in my facility a new class defaults to 10. I have to reset it each time. *Stars are confusion. I have had multiple occasions where customers clicked a start thinking they were giving a good review (the equivalent of five stars). It's happened once in my studio and twice in the last studio I was employed. One client is older and did it three times in a row because she kept messing up. I had to have them rejected (and let the customer know) because her error reduced from five stars to four. *I messaged today wanting to create a credit package that I could apply to monthly auto renewal members. I have been sick a week and will be out on vacation. I am not willing to have them cancel and select a new package to give them a refund. That's frustrating for the customer.

Mindy
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review of Fitli

3,0 vor 3 Monaten

Kommentare: Overall my experience was a 6/10.

Vorteile:

Clients could pay for sessions and receive reminders without my involvement. This freed up a lot of time for me as a business owner. Reports easy to generate. Customer service was always helpful.

Nachteile:

Rescheduling appointments was cumbersome for me as admin. Users complained of not being able to easily register for classes or workshops.

Antwort von fitli

vor 3 Monaten

Hi Mindy - I'm very sorry to hear that you did not have an ideal experience using our software. Sadly, this is the first time I have heard things were not working well for you. We would have gladly tried to help make some integration suggestions or improvements given the chance. It's especially disappointing that we did not get a chance to make things better for you and your clients as this feedback runs counter to what we typically hear. In fact, most of the feedback we receive is about clients who find it very easy and convenient to book classes, appointments, or workshops using the mobile app or website portal. Of course, I know we are not even close to perfect and have lots of improvement potential. One way or another, we failed you. For that, I am sorry. This kind of review will make us work doubly hard to make sure everybody is getting the most out of our software. Best regards, John Cline Founder @ Fitli

Paige
owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Great Product for the Price!!!

5,0 vor 4 Monaten

Kommentare: I have had nothing but excellent customer service. Any problem I encounter, I get responses quickly and efficiently. [SENSITIVE CONTENT] has also reached out personally on many occasions. I have also given suggestions for improvements that have been implemented.

Vorteile:

I think as a sole employee of a company you are always looking for ways t be economical. This app has saved me countless hours and is affordable for my small business.

Nachteile:

There are some features I wish the app had , such as the ability to purchase more than one item at a time. and the ability to add and remove relationships and make them active or inactive as needed by the admins.

Howard
Owner/Director in USA
Darstellende Künste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great value, excellent customer service

5,0 vor 7 Monaten

Kommentare: Excellent

Vorteile:

Fitli is ideal for a small dance studio that needs to hold down costs. Does all the essential basics: class scheduling, packages, appointments, blocking out studio rentals, sales reports, class histories for students. Customer service has been superb. They have added some important features, like the ability to associate accounts with more than one person, like for a familiy. And they definitely have features I haven't even used yet.

Nachteile:

It's a little more challenging to use when I need to go back in time to record payments or catch up records, but I've learned workarounds for most of these issues. Would be nice to have an android app as well as the iPhone app.

Shelly
Owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fitli is a great product

5,0 vor 6 Monaten

Kommentare: I have from day one felt cared for and well taken care of by the staff and support at Fitli. As a brand new business - Fitli has been amazing!

Vorteile:

Fitli works increibly well for small businesses. It keeps all payments in one place. It helps the clients to do their part by signing up and withdrawing from class. It is a secretary for the owner

Nachteile:

The only pitfalls are when the app is acting up. It can cause mass chaos for clients when the app is down. I think if Fitli would send out emails to all users when issues arise - that would make the business owners responsibility for technical difficulties and answering to confused clients much easier.

Sandra
Pilates Studio Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fitli Is A Great Software System

5,0 vor 4 Monaten

Vorteile:

The ease of transitioning my business and client base over from another software platform was key as well as overall ease of use. Fitli offers very responsive & amazing customer service every step of the way.

Nachteile:

I can’t say anything negative about the software or company.

Dawn
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I highly recommend Fitli for your small business

5,0 vor 5 Monaten

Kommentare: I would and have highly recommend Fitli, my experience has been nothing but great!

Vorteile:

The Fitli software is super easy to use. I used to use another brand that was ridiculously complicated. Fitli is super easy to set up and their customer service is amazing. Both of these things are super important to me.

Nachteile:

There are no cons. I love Fitli, they have been great for me in all ways!

Angelo
Owner in USA
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Lots of features with a competitive price

5,0 vor 2 Monaten

Kommentare: Very good

Vorteile:

Great support and interest in helping the client.

Nachteile:

There are still some management and display features that would make the product easier to implement for various scenarios.

mary
Owner/Instructor in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great value, Easy to set up and use. Customer Service is professional with a fast response time.

5,0 vor 6 Monaten

Kommentare: Ease of setup, customer usability and scheduling are a big selling point!

Vorteile:

As a small Pilates Studio I was looking for a software package that would enable my clients to access my website and be able to schedule and purchase packages. Fitli fit all of my requirements. I set up a demo and purchased it the following week. I would give 10 stars for the support team. Their response time is amazing. I checked other scheduling software and the price was too high for a small business. The setup to schedule, enter customers, setup packages and memberships was so simple. I can usually find the answers to my questions with the help section. If you are a small or medium studio you need to purchase this software.

Nachteile:

Mobile application. It would be nice to be able to customize some of the reports.

Rhea
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

User And customer friendly

5,0 vor 3 Jahren

Kommentare: From my first demo with [SENSITIVE CONTENT HIDDEN] I was hooked. What I love most about this company is the people. The are knowledgeable, responsive and I never feel like I am being sold to. If there is something I feel I could use as a business owner that doesn’t already exist they find a way to make it happen.

Vorteile:

It is so easy to use. Straight forward and functional.

Nachteile:

Moving or rescheduling appointments could use some streamlining

Lynne
owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect for me

5,0 vor 2 Jahren

Kommentare: My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily.

Vorteile:

This software is very straightforward and easy to use. The staff are very responsive to my questions.

Nachteile:

I would like for it to be available on android.

Pat
Executive Director in USA
Sport, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

SAVE YOURSELF TIME, MONEY AND FRUSTRATION! FITLI IS THE BEST!

5,0 vor 6 Jahren

Kommentare: I don't think I've ever looked forward to writing a review in my life but there is always a first for everything and FITLI more than deserves this review! I wish I could adequately express how wonderful a company and an application FITLI is! After wasting too much time, energy, and $$ on MindBody, I was very grateful to find this company! The customer service is beyond compare. John worked with me first over a couple of phone calls to establish whether this was the right software for me and whether we were a company that FITLI could serve. They went outside of their comfort zone, I'm sure, working with us as we are not the usual people they serve - we teach and coach a sport; our needs are radically different from that of a yoga studio, per se. But after a couple of calls, John handed off the baton to Dan who has been the most patient, supportive, nonjudgmental teacher and guide one could ever ask for. By the time our application was set up, I felt confident I could manage it on my own. And when I got stuck in the process of setting it up, he made sure I got the support I needed. No frustration, no long waits for him to get back to me. In fact, I don't think I've ever even waited more than a few hours. Setting up was done in a matter of days over several weeks and didn't come close to taking the time MindBody would have taken (months). It was slowed by the time I had available to work on it; FITLI was always there when I was available to move forward on set-up. Our athletes are excited to have an electronic process for signing up for practices and paying fees. And our bookkeeper reports that her work has been streamlined - about twice as fast as what she used to do. All this is well-worth the cost which is thankfully also very transparent. The application is easy to use. I'm not the only one saying this - all of our customers are saying it too, even those who've had to contact FITLI to ask for help. We don't have the most tech-savvy customer-base and yet everyone is up and running within less than ten days of going live with the software. There are a couple of very minor changes I'd like to see in the software and I appreciate that FITLI listens to those concerns and let's me know that updates are planned. Don't look any further - you've found the people and the software!

Vorteile:

Easy to use, transparent and amazing customer service.

Nachteile:

Tiny inconveniences like not being able to change certain choices when setting up or the fact that I have to constantly pass by the request to review the instructor (me) every time I enter anything.

Lamarr
Co-Owner/Fitness Director in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

To The Point!!

5,0 vor 3 Jahren

Kommentare: Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!

Vorteile:

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

Nachteile:

Would like Quickbooks integration or additional payment options other than Braintree.

Tara
Owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best customer service, hands down

5,0 vor 7 Monaten

Kommentare: I enjoy using Fitli. They are affordable, reliable, helpful and the program is useful for our small yoga studio. I trust them, the program, and recommend it to others without reservation.

Vorteile:

Because we are a small yoga studio, we don't need all the bells and whistles that some of the 'main stream' products offer, nor can our budget afford them. Fitli meets our needs and our budget and their customer service is hands down some of the best I've ever experienced. They are knowledgable, responsive, helpful and available. I enjoy working with their team. The program is easy to use and reliable. When I first started using it, we were only using it for credit card processing and to build our membership database. Over time our studio has evolved, and we are now using it for attendance, class notes, teacher communication, class registration, credit card processing, and student communication. Honestly, I've never had a single problem with the program and highly recommend it to other studios.

Nachteile:

Like all programs there are some limitations, but the team is responsive to client feedback and is always working on adding features that we've requested. Over time they have made some new features available that have been helpful. If I made a list of everything that it is missing that I would like to have for our studio, it would still be a short list.

Gentry
Owner/manager/instructor in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fitli for the Win!

5,0 vor 6 Monaten

Kommentare: Customer service is key with a close second as being an affordable product. The Fitli team is quick to respond with clear and concise resolutions or assistance any time we need it.
We are a small studio in a small town, but the app and website give us big city appeal (very polished and professional)!

Vorteile:

Outstanding customer service!! We are a niche studio and they work perfect in product and cost allowing us to seamlessly serve our customers. Our participants have commented many times on the ease of just “book it”. Class leaders can see their rosters with a click of a button while participants can track their schedules with the flexibility of the app or the website!

Nachteile:

We wish there was full functionality across Android products.

Robert
studio owner,yoga instructor, control systems engr in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

5 Stars for this software's potential.

5,0 vor 6 Jahren

Kommentare: I have been using the fitli software to manage class attendance and payments at a small yoga studio for a few months now. I had previously used Mind Body-Online but became so disgusted with their lack of customer support and high fees that I jumped at the chance to use an alternative. Fitli has been easy to set up our weekly class schedule with multiple instructors and types of classes, has acted as a complete solution for our customer attendance tracking and payments, and has done so at a very very low cost. The only short-coming is the ability to handle our retail sales, but this is a small part of our business and I'm sure fitli will implement the feature as time goes on. The fitli technical staff has been very responsive to minor bug fixes and very transparent when rolling out patches and upgrades. If I have a specific problem, I can email them and set up a phone conference right away to get things resolved, that is a virtual impossibility with MBO. The phone app allows our clients to keep up to date in real time with our schedule as well as book into our classes and purchase packages before arriving to the studio. As fitli grows, the app will allow people who travel to find us more easily and see the reviews our current customers have left. Bottom line is that I recommend this software for anyone needing a full solution to manage clientele attendance and payments.

Vorteile:

Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Nachteile:

Does not offer a full solution for retail sales. When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Antwort von fitli

vor 5 Jahren

Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!

Andrea
Fitness Instructor/Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Value, Excellent Customer Support, Growing Company

5,0 vor 5 Jahren

Vorteile:

The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues. The pricing structure is very reasonable for what you get. While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things. This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!

Nachteile:

There are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.

Tina
Owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fitli is Five Star

5,0 vor 6 Monaten

Kommentare: The monthly reports are beneficial for tracking sales, attendance, break downs of fees, discounts, etc

Vorteile:

As a small business, Fitli meets and exceeds my needs and expectations for affordable and quality service. Their customer service is top notch!

Nachteile:

The only thing I would like to see changed is the ability for a customer to book the same class more than once. Many of my customers want to pay for family or friends to take a class with them.

Katie
Pilates Instructor/ Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Customer Service Can't Be Beat

5,0 vor 3 Jahren

Kommentare: It has been wonderful. After my initial trial I did switch to another software to try to save money but ended up returning to fitli because of their customer service. If you have a question or issue they respond quickly and are helpful. They listen to their customers and work hard to create or fix features based on feedback.

Vorteile:

The service cannot be beat. From the beginning fitli provides a 45 minute intro to their product so that you can see firsthand whether their software works for your business. They are incredibly responsive via chat and email when I have a question and additionally are helpful and patient.

Nachteile:

I sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me. Admittedly, the capabilities may be beyond my needs at the moment (and probably my expertise!)

Cassie
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy, Efficient and Awesome Customer Service

5,0 vor 6 Monaten

Kommentare: Fantastic customer service. When I was trying to decide what to use for my payments and scheduling for my business - they spent time with me in any way I needed. With a demo, follow up questions, etc. Theyre always happy to help and never make you feel like you’re a bother.

Vorteile:

This software helps me organize my business scheduling, packages for my clients, easy payment processes and the reporting and promotions features are easy and useful.

Nachteile:

I can’t say there’s much I don’t like, honestly.

Malin
Owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A bit clumsy but Overall good

4,0 vor 5 Tagen Neu

Kommentare: Your customer service is TOP RATED. The response for every issue I had was address. The software is a bit clumsy and I spent a lot of time getting customers on board and schooled on how to get access to a desired class.

Vorteile:

Support is VERY ACCESSIBLE. Worked well with Zoom

Nachteile:

Getting customers on the platform is not intuitive Asking for a credit card so early in the process can be off-putting

Lori
Instructor/owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great scheduler

5,0 vor 6 Monaten

Vorteile:

Fitli has been a great way to have my clients schedule classes and purchase packages. The app is easy to use once they get the hang of it. The value is excellent and just what I need.

Nachteile:

Nothing that I can think of. It has what I need

Anita
Founder in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fitli helped me launch my yoga business

5,0 vor 2 Jahren

Kommentare: Overall experience has been EXCELLENT, mainly due to the responsiveness and patience of customer service.

Vorteile:

Customer Service. The staff are EXTREMELY helpful and responsive. The initial introduction and training on the software was personalized and clear.

Nachteile:

Some aspects of the software are rigid. For example, once you create a class or package. You cannot edit the name or the time of the class, but must create a new class. However the company is extremely open and responsive to suggestions and has already introduced new features that users like myself have suggested.