Sign In Solutions Erfahrungen

Excellent customer service and a company committed to evolving their product

Kommentare: I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Vorteile:

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Nachteile:

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Great Product with Amazing Technical Support

Kommentare: From setup to going live has been a very straightforward process. Tech support is always available either on demand, or you can use the option to schedule a call at a specific time. Each time tech support has exceeded my expectations. The software is easy to learn how to use and the workflow of the experience can be customized very easily regardless of how many endpoints you have.

Vorteile:

Great customer support during the setup and after the go live. Software is extremely easy to use.

Nachteile:

I do not have any cons related to this software.

Traction Guest

Vorteile:

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Nachteile:

Complex sign-in experiences can become cumbersome to design.

Excellence from start to finished product.

Kommentare: I was impressed with everyone on the team. The sales team was very responsive. I dealt with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] on the Adoptions team was great getting me up and familiar with the platform. And I can't say enough about [SENSITIVE CONTENT HIDDEN] in Support. She is an amazing asset to Traction Guest. She has been incredibly responsive, even during off days and hours, as I worked within a deadline to go live. I couldn't have done it without her support.

Vorteile:

The platform is easy to navigate and customize with my brand. The product on the user end is clean and efficient. For many of our visitors, our Traction Guest touchless registration is their first interaction with our company. It is a very nice first impression.

Nachteile:

There are some glitches, some more significant than others. I encountered a major one while building my touchless platform. Service couldn't help so I had to start completely from scratch. Not great. There have also been a few hang-ups for our users.

Great Product!

Kommentare: Great experience from implementation to continuous improvement via the customer/technical support team.

Vorteile:

The ease of administration and support from the Traction Guest Team.

Nachteile:

I don't believe there is anything that I dislike about the software.

Warn Review

Kommentare: The features and options are better than any other solution we tested and there is a lot of potential on the road map. The support team has been very responsive and easy to work with. Overall a great solution.

Vorteile:

That it integrates with Outlook for a more seamless experience for the end user.

Nachteile:

There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Best VMS system on the market!

Kommentare: Top notch customer service!

Vorteile:

The ability to customize every aspect of the system based on our business needs.

Nachteile:

I have not come across any cons yet at this point.

Not only is TractionGuest simple to use, but it is also the most customizable platform on the market

Kommentare: Seamless sign in process

Vorteile:

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Nachteile:

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

A savings of time and money for our non-profit

Kommentare: It's been really easy to implement and use, has come with a great set of features, and their staff has always been a pleasure to work with.

Vorteile:

The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

Nachteile:

More advanced reporting systems on sign-in data from the Web interface would be great.

Great software!

Kommentare: Great experience and absolutely worth the cost!

Vorteile:

Traction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly.

Nachteile:

It was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive.

Personnel and Product

Kommentare: it is a great product easy to use.

Vorteile:

Software aside which is a very good product, we've had Traction Guest for a few years and have been a small part in continual growth of the product functionality. The Personnel that we have been dealing with from that start is what makes the difference, the following have always been there willing to help in any situation and pleasure to work with [SENSITIVE CONTENT HIDDEN].

Nachteile:

only thing we have had issues is clients saying there is too much information.

Traction Guest Best Bang for your Buck

Kommentare: The traction guest team is extremely helpful. They reach out periodically to ensure all operations are going smoothly and are very active in applying customer feedback to updates. Nearly all feedback we've given has been worked on and introduced in updates over time.
I want to [SENSITIVE CONTENT HIDDEN] a shout out as well! They've been helping with troubleshooting and best practices since we've joined Traction Guest.

Vorteile:

The experience editor is intuitive and can be customized to fit all our business needs. Customization for badges allowed us to replace our outdated plastic badges.

Nachteile:

For our business needs there is currently no cons. An issue we encounter with guests is that they don't complete our check in process at times. If possible a switch to turn on a page counter somewhere i.e. 1 of 5, 2 of 5, etc to show exactly how many pages there are.

Simple and user friendly software with great customer support!

Kommentare: The customer support team, specifically [SENSITIVE CONTENT HIDDEN], is very knowledgeable and helpful.
We were able to resolve an ongoing issue in a matter of one phone call and Microsoft Teams meeting (approximately one day).

Vorteile:

Easy to use and very straight forward. Great customer support representatives!

Nachteile:

Updates on the iPad always seem to cause us to reboot in order to get full functionality back. Also, the signature button could be larger and more obvious (with the word) signature on it. These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.

Traction Guest Review

Kommentare: The software dev team is creative and takes an agile approach working with clients to understand business requirements and find solutions. the software is scalable and ease of implementation. I think the team is fantastic, they listen to the needs of their clients, are responsive and provide great service.

Vorteile:

Our organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines.

Nachteile:

Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules.

Foreign-Trade Zone Administrator

Kommentare: Site security compliance set forth by CBP is made possible and easy with this product.

Vorteile:

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business. But beyond this Pro is the big one: the people behind the software. They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation. A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!

Nachteile:

I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances). If another solution for a unique identifier could be presented this would be very helpful.

Great Product!

Kommentare: It helps us keep track of who signed in and notifying people for their visitor. Tracking is very handy when some forgot the information of his/her visitor (only happened once). It also helped us in a couple events where needed to collect basic information of our guests.

Vorteile:

Ease of use when setting up an iPad, amazing support and the uptime.

Nachteile:

Functionality, although the software is full of feature but it still needs a few things to improve, e.i the ability to fine tune your experience window suited for company's needs, to add more tokens to use and pricing for the extra iPads.

Traction Guest Review

Kommentare: Not only is this a great tool to track who is coming into our office and when, but it's great to inform other staff members when they have an interview or visitor. I like the sign in history if we have to look back on entries, and this is a great tool if there were to be an emergency evacuation and we need to keep track of those who were in the office who were guests.

Vorteile:

Simple integration with our office, very efficient and easy to track employees and guests.

Nachteile:

The sign in process is linked to a sticker printing machine when guests sign into Traction. We have had multiple instances where the printing machine and iPad with traction does not link up and creates an error in the printing process. I'm unsure if the printing machine is related to traction, or something our company implemented ourselves, but there has been multiple errors regarding this.

Review

Kommentare: During emergency evacuation alarm practices, we've been able to specify who exactly is in the building. Staff/hosts appreciate the notifications when their guests arrive. Volunteer members are able to report their hours via signage. Overall, we've had a great experience with Traction Guest.

Vorteile:

Easy to set up, simple and has helped track who is in the building.

Nachteile:

Short interruption to user experience when changes and update occur. For example, the new sign out experience was confusing for a few guests.

Traction Guest Review

Kommentare: The Traction Guest service team is very knowledgeable and a big help. This software is great for monitoring who is in the building at all times. It can also come in handy during an emergency situation, to ensure everyone is accounted for.

Vorteile:

This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

Nachteile:

The memory of the software. If a guest has not signed in for a certain amount of time they will have to fill out all the information again.

Sign-In for Safety

Kommentare: Very great, easy to use and awesome customer service.

Vorteile:

Traction allows our organization to keep track of every guest and vendor entering our facility. It allows our team to manage on-site safety and ensure every head is accounted for. Badges are easily identifiable and easy to use.

Nachteile:

How Traction does not come with its own printer or badge supplies.

Traction Guest has exceeded our Expectations!

Kommentare: We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations. Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption. And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred. I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.

Vorteile:

Very flexible in the experiences process

Nachteile:

Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

New user, happy user.

Kommentare: Very very good. Lots of great features, and people that have been SUPER communicative from the get go.

Vorteile:

The layout is very simple and quite honestly tacked all the requirements we needed for visitor software, and even offered us more features to use that we hadn't considered before: like badge printing for visitors.

Nachteile:

My only qualms thus far are that you are pretty much limited to using HTML ONLY for editing your badges, and if you are unfamiliar with it then it'll prove to be a challenge. I think this is pretty user unfriendly and should be a lot simpler of a process. And that on documents that our users have to sign, you can't pinch to zoom/unzoom. This is an oversight, and as such your documents literally have to be font resized if you need to accommodate all types of folks' vision.

Great Visitor Management System!

Kommentare: Our company needed a more professional solution to check in and manage visitors. The solution provides a quick and flexible way to notify the host that a visitor is in the building.

Vorteile:

Ease of use, fast adoption, great customer support!

Nachteile:

Enhancement needed to capture and retain information about foreign guest. The software captures the information but our company needs it retained differently.

traction guest is great!

Kommentare: Traction Guest is super user friendly, both on the backend & the front interface. The customer service is great!

Vorteile:

How customizable the software is, and how easy it is to figure out!

Nachteile:

Sometimes, it won't login on the first try from the web browser, but besides that, nothing comes to mind!

Recent Customer Support

Kommentare: I am very happy with the software and it’s functionality. It gives you a lot of options on how you manage your visitors!

Vorteile:

History of visitors, flexibility of system!

Nachteile:

Understanding how to use the experience.