Über InfoServ

Gewinne, behalte und erfreue mehr Kundschaft, behalte den Überblick über deine Kundschaft und entwickele dein Unternehmen zu einer kundenorientierten Organisation.

Erfahre mehr über InfoServ

Vorteile:

Nicht verfügbar

Nachteile:

Nicht verfügbar

Bewertungen zu InfoServ

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,9
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,7/10

InfoServ hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 12 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (12)

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Nutzerbewertungen filtern (12)

Vladimir K.
IT Specialist in Bulgarien
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overall very nice software product

5 vor 3 Jahren

Kommentare: Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers.

Vorteile:

The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important!

Nachteile:

My humble opinion: If there is any chance to add the reports feature in mobile version will be great.

Antwort von DAN electronic

vor 3 Jahren

Thank you very much for the shared opinion - your feedback is highly appreciated.

Silvi I.
Specialist Marketing and Advertising in Bulgarien
Druck, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Infoserv - Software designed to achieve business success

5 vor 3 Jahren

Kommentare: In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service.

Vorteile:

A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price.

Nachteile:

I do not find any remarks. I have nothing to say here.

Antwort von DAN electronic

vor 3 Jahren

Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

Oksana V.
Call Center Manager in Bulgarien
Sport, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Infoserv: A crm for everybody

4 vor 3 Jahren

Kommentare: Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well.

Vorteile:

It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler

Nachteile:

The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them

Antwort von DAN electronic

vor 3 Jahren

Thanks - your feedback is highly appreciated!

Konstantin K.
Marketing Manager in Bulgarien
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CRM and much more...

5 vor 3 Jahren

Kommentare: We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software.

Vorteile:

The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Nachteile:

It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Antwort von DAN electronic

vor 3 Jahren

Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Elena B.
Bulgarien
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

5 vor 6 Jahren

Kommentare: I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions.

Vorteile:

It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Nachteile:

I don't have any negative feedback so far.

Antwort von DAN electronic

vor 6 Jahren

The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

Pete L.
Account Manager in Bulgarien
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

InfoSev CRM Review

5 vor 3 Jahren

Kommentare: Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call.

Vorteile:

All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product.

Nachteile:

No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day.

Antwort von DAN electronic

vor 3 Jahren

Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible.

Jenia K.
Office Assistant in Bulgarien
Personalwesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intelsoft

5 vor 3 Jahren

Kommentare: I manage all calls and emails from clients which helps a lot the consultancy service we offer.

Vorteile:

I like the reports and the telephone central. The fact that all the mails are at one place.

Nachteile:

I don't have anything that I don't like.

Antwort von DAN electronic

vor 3 Jahren

Thanks - we appreciate your feedback!

Vince S.
Account Manager in Bulgarien
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

InfoServ- One of the best in business.

5 vor 3 Jahren

Vorteile:

- Very simple and easy to use - Everytime an update appears you can see big differences in the software - You can switch from WI-FI to Cable and vice versa without being disconnected

Nachteile:

- The long updates (usually they are 1-2 times in a month but last 1 or 2 hours.

Antwort von DAN electronic

vor 3 Jahren

Thank you - we appreciate your honest feedback! Although in the scheduling email we usually reserve longer time periods for each software update, the down time is actually much less than that (usually less than 15 minutes). We will work on communicating this better to you and other users. Thanks again!

Dobromir S.
CEO in Bulgarien
E-Learning, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Semkov's review

5 vor 3 Jahren

Kommentare: Easier communication with customers, access to all notes and customer specific information.
Easy to make a tasks or notes and serial Emails as well.

Vorteile:

Easy to use, with many features. Quickly and easily integrate HTML files and save templates for emails.

Nachteile:

There is no mobile App for iOS! But not so big problem.

Antwort von DAN electronic

vor 3 Jahren

Thank you for the feedback. Looking forward to continue working with you and your team.

Kalina T.
gm in Bulgarien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied

5 vor 3 Jahren

Kommentare: Using daily, cant work without it

Vorteile:

It is very easy and helpful softwear....

Nachteile:

We dont have any complains since we use it.

Antwort von DAN electronic

vor 3 Jahren

Thanks a lot for the feedback!

Neli A.
marketing expert in Bulgarien
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thank you for your service

5 vor 3 Jahren

Kommentare: we are talking to our clients daily

Vorteile:

it is easy for use so we can contact our clients and they can contact us every time they need

Nachteile:

there isn't any problems that we have faced using the software

Antwort von DAN electronic

vor 3 Jahren

Thanks - your feedback is highly appreciated! Nice to hear you don't experience any difficulties or inconveniences when using the software.

Zornitza D.
Manager in Bulgarien
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfaction

5 vor 3 Jahren

Vorteile:

Providing open and effective communication

Nachteile:

Providing a sistem of employee involvement,motivation and training

Antwort von DAN electronic

vor 3 Jahren

Thanks for the feedback!