--- description: Detaillierte Informationen über ServiceTitan zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [HVAC Software](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.com.de/software/150053/servicetitan Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150053/servicetitan?page=2) > ServiceTitan ist eine führende Business-Software, die die Art und Weise verändert, wie Außendienstbetriebe im privaten und gewerblichen Bereich ihre Geschäfte abwickeln. > > Bewertung: **4.3/5** von 325 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceTitan? HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 325 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceTitan - **Region**: Glendale, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Aufgabenmanagement - Berichterstattung und Statistik - Budget Tracking - CRM - Compliance Management - Dokumentenmanagement - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - For Carpet Cleaners - Fortschrittsbericht - Fotoerfassung - Für gewerbl. & industr. Elektroinstallateure - GPS - Inspektions-Management - Inventarverwaltung - Job-Nachverfolgung - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kontakt-Datenbank - Kosten-Datenbank - Kostenschätzung - Kundendienst-Historie - Kundenhistorie - Kundenmanagement - Kundennachverfolgung - Materialforschung - Mobile App - Online-Buchung - Online-Zeiterfassung - Projekt-Abrechnung - Projektmanagement - Real-Time Updates - Rechnungsmanagement - Risikomanagement - SMS-Nachrichtenversand - Sales-Pipeline-Management - Standortverfolgung - Störfallmanagement - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Vorbeugende Wartung - Wartungsplanung - Wiederkehrende Termine - Zeitverfolgung ... und 34 weitere Funktionen ## Integrationen (15 insgesamt) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) ## Ähnliche Kategorien - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Planungssoftware](https://www.capterra.com.de/directory/30087/scheduling/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Elektriker Software](https://www.capterra.com.de/directory/31006/electrical-contractor/software) ## Alternativen 1. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (425 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1435 reviews) 3. [Service Fusion](https://www.capterra.com.de/software/135788/service-fusion) — 4.3/5 (308 reviews) 4. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2739 reviews) 5. [ServiceBox](https://www.capterra.com.de/software/136363/servicebox) — 4.3/5 (168 reviews) ## Nutzerbewertungen ### "The all in 1 Software for the trades" — 5.0/5 > **Madison** | *27. Oktober 2023* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. > > **Nachteile**: ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature\! > > Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software\! ----- ### "Great Service\!" — 5.0/5 > **Mark** | *2. März 2026* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times\! > > **Nachteile**: The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. > > Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. ----- ### "Pick another software" — 1.0/5 > **Connie** | *5. Februar 2026* | Verbraucherdienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. > > **Nachteile**: Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter\! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used\! > > I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *3. März 2026* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Nachteile**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" — 5.0/5 > **Joe** | *2. März 2026* | Bau | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. > > **Nachteile**: I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. > > I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/150053/servicetitan?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/150053/servicetitan) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten