Issues w/ functions - only 1 customer svc person- not fully responsive unless you pay xtra

Bewertet am 16.2.2017
Kay S.
Volunteer and Fundraising Consultant
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When evaluating different walkathon platforms, we created a detailed matrix with all the important features and supports that were important to my son's school. The salesperson assured us the site was responsive (I didn't realize that didn't mean FULLY responsive, so we can make it a tiny bit smaller and it responds, but on a mobile device it's like looking through a microscope). While lack of accessible customer service is the most concerning issue, many problems surface when you have a live event in addition to the virtual event. Particularly when it comes to registration fees, this platform is not set up correctly for that. They count registration fees as DONATIONS, but they are not tax deductible, and there is no separate type transaction for registration fees. You can't enter any registration fees manually because the platform is really not set up for events that charge registration. The On-Site user interface is extremely limited and we had to use computers and go to the regular site for most people checking in. We found a serious issue with the platform when merging duplicate records (the system "lost" registration fees), and the cust svc person just didn't understand what we were talking about. Our most critical need was customer service. Rallybound has ONE PERSON answering all customer service emails, and they don't allow phone calls. As we were hitting some hurdles setting up for our second annual walkathon on their platform, we were not getting the support needed from the customer service person and we emailed the executives. We did get connected to a new Customer Success Manager who ultimately told us she'd refund our money for year 3 and suggested we use another platform. We just completed our second year of a three year contract, and after I sent a detailed note with many observations and issues we had asking for help, they suggested we stop using their platform and they could refund the rest of our contract. If you can't afford to pay to customize the platform for features that aren't included, should be included in the base platform like responsiveness) you might think about looking at other platforms.

Vorteile: Look of the website, team function.

Nachteile: Very confusing admin side. Lack of customer support.

Antwort des Softwareanbieters

von RallyBound an 15.3.2017

Thank you for your feedback. We take it very seriously and are always looking to add more value to our customers.

We have strived to design our system so that all transactions are clearly distinguishable, regardless of whether it is a registration fee or a donation via a mobile app, or any other form of giving we support. Nonprofits of all sizes use our system in creative and effective ways, but there are some intricate outliers which we always consider for product improvements.

Our goal is to continually enhance our clients' experience with us. We recently increased the size of the tech support and customer service teams. We are also adding office hours, webinars and online chat to supplement our email and phone support.

We take great pride in our responsiveness, but fully recognize there is always room for improvement. We appreciate your feedback and look forward to making your experience better.

RallyBound is a solid, easy to use platform

Bewertet am 10.6.2016
Sam K.
Director of Communications
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We're fairly new clients and our P2P events have only just started up using RallyBound for the first time, but International China Concern's experience so far has been terrific. The onboarding with their business development team was smooth, answering our many questions well and having patience as we came to our decision. The implementation team went above and beyond to accommodate our multi-currency, multi-country needs, including changing a significant part of the registration process. And the ongoing support since our launch has been timely and efficient. All of this was such a change from our previous vendor where our organization was almost too small to be cared for well.

Vorteile: Both the front end and back end tools are simple and easy to use. Creating events is a simple thing to do. The reporting is comprehensive. Setting up integrations with payment processors and bulk email services was so fast and smooth.

Nachteile: We wish there were some more master controls, such as back-end users and email autoresponders. We also wish the connections with more old school payment processors was as smooth as those with Stripe or WePay, but that probably has more to do with the processors than with RallyBound's ability to work with them.

Antwort des Softwareanbieters

von RallyBound an 14.6.2016

Thank you so much Sam for the kind review! It's been our pleasure to help ICC! Regarding the back-end controls, we will be launching a new master admin interface soon, which provides multi-campaign controls in one single interface. For payment processors, yes, they all have their own different setups, and we do our best to make them as smooth as possible within the processor's specific constraints.

A decent mid-level fundraising tool

Bewertet am 2.5.2019
Verified Reviewer
Database Manager
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Customer service, ease of adaptability, Salesforce syncing.

Nachteile: Rather limited feature set. There is virtually no event management functionality. Some of the backend configurations are extremely complicated, which can lead to big mistakes.

A go-to for peer to peer

Bewertet am 9.3.2017
Michael V.
Director of Development
Non-Profit-Organisation Management, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Rallybound provided a great tool for our signature peer to peer event, as well as donation pages for our agencies. They continuously make improvements and move the platform forward. Great price for services provided.

Antwort des Softwareanbieters

von RallyBound an 15.3.2017

Thank you Michael for being a great RallyBound customer and best of luck on your fundraising this year!

RallyBound is a great product and has stellar customer service!

Bewertet am 26.10.2016
Jessica D.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been incredibly impressed by RallyBound's professionalism since day 1. They have impeccable customer service, if you want to customize something on your platform, they are flexible, and they software is so easy to use! Highly recommend them.

Vorteile: Everything. The admin panel is easy to learn and use. From a customer standpoint, the user process is so simple in comparison to other fundraising platforms I've used.

Nachteile: N/A

Antwort des Softwareanbieters

von RallyBound an 31.10.2016

Thank you so much Jessica for the extremely kind review! We have been thrilled to work so closely with you and the rest of the Sierra Club team and we're so excited to continue to help you in every way possible!

Rallybound Review

Bewertet am 29.12.2018
Carol ann R.
Marketing Coordinator
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have just started using this program for an upcoming fundraiser, but we love the program!

Vorteile: It is a great fundraising platform! Rallybound has many helpful capabilities and functions.

Nachteile: They have good video tutorials, we only wish they had more person to person customer service available.

Excellent fundraising platform for the our annual peer-to-peer fundraising event.

Bewertet am 8.6.2016
Sophia O.
Advancement Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Excellent customer service. Great integration with Salesforce and Mailchimp. Beautiful design templates and sufficient customization. Really impressed by the range of features available to both the administrator and fundraising user. Great service with an accessible pricing structure.

Antwort des Softwareanbieters

von RallyBound an 14.6.2016

Thank you Sophia for taking the time to review RallyBound! As always, please let us know if there is anything we can help you with!

Excellent Product

Bewertet am 27.2.2015
Albert B.
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
4.5 / 5
Benutzerfreundlichkeit
4.5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use, and friendly interface. Never any problems from a get-go.

Nachteile: No problems at all. I really don't see any negatives.

Powerful fundraising software for salesforce

Bewertet am 7.3.2018
Verified Reviewer
Customer Success Manager
13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Powerful to setup fundraising campaigns and capture money for your drives via social media. H final forms look great.

Nachteile: There's some upfront setup thst is not easy to do for most users without being an advanced user of Salesforce. This is not necessarily a con but something to be aware of.