The Report Management System

The Report Management System Bewertungen

von THERMS

Best value for the cost

Bewertet am 13.2.2020
Jeremy C.
Operations Manager
Sicherheit & Untersuchungen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: Tour management and incident reporting

Vorteile: Therms is highly customizable and can be tailored to fit just about any situation. The development team is always open to requests/suggestions

Nachteile: Could use a little more direction is creating custom reports

Great Customer Service and love the organization & features

Bewertet am 12.2.2020
Melissa G.
Operations Manager
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: It's been a great tool for our company. I love that it files all reports in with the clients and the composer. I love the updated web platform, huge improvement! This has been a great addition to the services we provide our clients as well. They love receiving daily updates from the officers working their properties. I've already recommended it to a couple security companies we've worked with and will continue to do so.

Vorteile: I love the new GPS stamp on report entries. It allows me to know with confidence that our officers are onsite doing their patrols.

Nachteile: I don't love that it's only a web based platform at this point, but I know that's about to change :)

Antwort des Softwareanbieters

von THERMS an 13.2.2020

Hey Melissa,
I'm glad we're making improvements that you're happy with! We'll be rolling out the iOS and Android app store apps in the next few months!

The Best Report Writing System on the Market

Bewertet am 13.2.2020
John C.
Owner
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Really great customer service from the [SENSITIVE CONTENT HIDDEN]. Setup only took ten minutes. Very user-friendly for both admins and end-users. After trying most of the security management systems out there this is the best.

Vorteile: Modern and easy to understand user interface. Quick and easy setup. Exactly what security officers need to do their job and nothing more.

Nachteile: Limited features. I would like to see scheduling and live GPS tracking but not a deal-breaker.

My Review on Therms

Bewertet am 12.2.2020
Michele B.
Director of Operations
Sicherheit & Untersuchungen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: It's to early to tell yet to answer this question

Vorteile: It is easy to use of security officers and administrators

Nachteile: That the officers themselves can see and change other officers reports, change the time of the report and it still has the option to have their reports reviewed instead of just completing it. If you turn your phone sideways for pictures it will delete the report you started, also it kills your battery really fast because it is not an app on your phone and you have go to the internet to access the program. The officers can do these changes and see things they shouldn't accountability it not there.

Antwort des Softwareanbieters

von THERMS an 13.2.2020

Hi Michele,
I'm glad your team finds the app easy to use and understand. I wanted to note that the "Cons" you mention are misconfigurations in your account and these can be changed to better suit your organizations needs. Feel free to reach out to our support to help you get your account settings configured how you need them :-)

Extremely streamlined and efficient

Bewertet am 26.2.2018
Ronald R.
CEO/PPO
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: Streamlined efficient and effective communications between my clients and staff.

Vorteile: In security, there is a vast amount of information to keep track of for a single client. Now multiply all that information for a single client by 10, or 30, or 60! THERMS drastically reduces the time to track and organize client information while simultaneously letting you share it with anyone in your company that needs to be shared with. Another major benefit of this software is the ease of sending daily reports or information to clients. THERMS will also store the reports in the event previous reports need to be reviewed or submitted.

Nachteile: Really hard to say if there are any Cons to this software. Maybe the learning curve could be a little less steep but there is a lot of resources to help teach people the ins and outs of the software.

Great product

Bewertet am 13.2.2020
Michael G.
Owner/chief
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great for our business.
Would love to see some more customization for our more proactive style of work

Vorteile: High amount of features, great customization.
Excellent customer support. [SENSITIVE CONTENT HIDDEN] is great

Nachteile: Some technical issue with the mobile version

Awesome software / Excellent Service

Bewertet am 13.2.2020
Steven A.
CEO
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: My clients wanted a report system that wasn't messy, complicated or difficult to sift through. THERMS solves this by beautiful reports, records and much more!

Vorteile: This software is easy, intuitive and highly customizable per agency needs. Truly takes the thinking out of report writing! Cory is has top-notch service, as well!

Nachteile: This software is perfect. I have zero complaints.

Awesome!

Bewertet am 23.2.2018
Steven A.
CEO
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: This is the EASIEST to use patrol software ever. Very intuitive and many functions. Customer service is second to none, as well! Rep is very open-minded, takes suggestions and implements them.

Hands down the best system out there.

Bewertet am 26.2.2018
Bill P.
Operations Manager
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use. Responsive support personnel. This system is available 24/7. New employees often compliment us on this system stating they have worked for various security companies submitting reports and this is the best program they have used to date.

Nachteile: I am constantly asked about a mobile smart phone app for this program. Employees often state that this would be a great addition to what we are currently using. However, the current system is still easy to use while accessing online via mobile phone.

Easy to use, friendly support, simple and clean!

Bewertet am 25.2.2018
Jack S.
Sergeant
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All reports are electronic and extremely easy to manage, so nothing has to be done by hand and be physically delivered or mailed manually.

Vorteile: Free, super easy to learn, highly professional, and is constantly being updated from user requests. The developers are also constantly in contact with users when bugs are submitted.

Nachteile: Not enough companies are using it yet! This needs to be universal in the industry! I've yet to see any other software that even remotely compares.

Good product, excellent for the price.

Bewertet am 12.2.2020
Jeromy M.
Owner
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is fairly easy to use. We were an early user / beta tester and have enjoyed the updates and making the system easier to use. My staff has no problem learning how to use it, even the tech challenged.

Nachteile: The system still has a few bugs from time to time. The tech team seems to get a fix done fairly quickly.

Tried their free-trial

Bewertet am 14.8.2019
James W.
Owner/President
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Vorteile: Cost was a huge factor in deciding whether or not Therms would be a good fit for our agency; their subscription was very reasonable.

Nachteile: The software lacked design, features, and functionality. We were also having issues with sending mock reports via email to clients set up on the system. These reports were also not customizable.

Antwort des Softwareanbieters

von THERMS an 17.8.2019

Thanks for the review - as of August 2019 we're still running the 2016 version of the app. We'll be releasing a new version in the coming weeks that improves on all the features and flexibility.

Streamlined our reports and the process of getting them to our clients

Bewertet am 23.2.2018
Mark T.
IT Support
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: It makes the daily task of reports and emailing them to our clients 10x easier than before.

Vorteile: Right to the point, there's no bulky clunky stuff to get around in the app. The best feature by far is the reports and how they're laid out.

Nachteile: The mobile app isn't out, yet. Working on the app through the web browser makes it slightly difficult to use on a smaller phone.

Just what we needed!

Bewertet am 13.2.2020
Sam C.
CEO
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: Great!

Vorteile: Report management without the fluff. The UI is clean and it makes learning for our officers easy. THERMS has the basic functions we need and we are given a lot of creative control over how our reports are set up for use. THERMS is continually improving and their customer services are quick to respond.

Nachteile: The ability to format reports and forms that we custom build from an appearance perspective is somewhat limited. We look forward to having a little more creative control in this area. NEEDS AN APP! This will hopefully solve some of the minor bugs we experience on the mobile website. However, the reports make it to the client every time and the feedback has been positive.

Great roll out to new system

Bewertet am 12.2.2020
Steven E.
President CEO
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: My overall experience has been fantastic actually especially with a new role out of therms and as soon as I get the app for the phone to add a little more functionality it’ll be better

Vorteile: The software is almost as good as a law enforcement report management and CAD system and with a few tweaks they can function just the same

Nachteile: To change some of the functionality is a little difficult to customize it for your agency or company is a little difficult at times simplicity would be much better especially for us older users that aren’t as computer literate

The Perfect Security Reporting Software

Bewertet am 13.2.2020
Tim H.
Director of Security and Safety
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: This software has enabled us to organize our reports easily. It has also provided a professional reporting system for our company.

Vorteile: It only gives you what you need. There isn't a lot of extras that you have to filter through to write your reports. It is very user friendly and perfectly designed for the security officer to use without spending extra time on the computer.

Nachteile: Would like to see some outside notifications like email and possibly text when an action occurs within the software.

Reporting

Bewertet am 12.2.2020
William T.
Operations Manager
Sicherheit & Untersuchungen, 201-500 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
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Kommentare: Experience so far is fair, pending the issues that hopefully will be fixed shortly

Vorteile: The app has allot of quality features that work well for our business and it is easy to navigate which makes my officers jobs easier.

Nachteile: I do not like that my guards can see each others reports and they can also edit other reports

Antwort des Softwareanbieters

von THERMS an 13.2.2020

Hi William,
I'm glad the app is working well for your company!
I wanted to mention that there are settings in your account that you can change which will "hide" reports from officers as well as User permissions to grant/revoke which don't let users edit other users reports.
Feel free to reach out to our support team to show you how you can make these changes

Awesome product

Bewertet am 19.11.2019
Dondra F.
Security business owner
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I love that’s a affordable for start up companies. The functionality and overall design is amazing, also easy to use

Nachteile: Personally I can’t say there’s anything I don’t like about it yet.

Antwort des Softwareanbieters

von THERMS an 20.11.2019

Thanks for the feedback, Dondra. I look forward to helping your company and operations grow!

-Cory

System works great in the office and mobile. Developers are very responsive to feedback.

Bewertet am 23.2.2018
Demian R.
Owner
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: There are some features that I have to use other programs for, but the developers said they will be adding those soon.

Vorteile: I like the seamless transition between mobile and desktop use. I can start a report in one palce and finish it in the other.