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Über Kross Booking

Cloudbasierte All-in-one-Software: PMS, Channel Manager und Booking Engine. Schnell, einfach und funktionsreich.

Erfahre mehr über Kross Booking

Vorteile:

Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Nachteile:

Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

Bewertungen zu Kross Booking

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,2/10

Kross Booking hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 12 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (12)

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Nutzerbewertungen filtern (12)

Marco
Marco
Property Manager in Spanien
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Software for property manager and hotel owner

5,0 vor 3 Jahren

Vorteile:

It's a completely tailor made software with a lot of function that could be add

Nachteile:

Best customer satisfaction ever and could be esile tailor made to meet your needs.

Emma
Encargada in Spanien
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Kross makes the day-to-day running of our B&B incredibly easy

5,0 vor 3 Jahren

Kommentare: Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms. Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them. This leads to a lot of confusion if you are not keeping detailed notes somewhere else. With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface. It has completely changed our day-to-day running and made my life a lot easier!

Vorteile:

The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Nachteile:

The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing.

Andonis
OWNER/MANAGER in Griechenland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Nicest Front-end design, but....

3,0 vor 2 Jahren

Kommentare: ...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers!!! I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software!
I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up! But only because of this - definitely not for user support, or ease of use of this product.
Many hours of frustration!!!

Vorteile:

The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking!

Nachteile:

Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments! Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have. They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)! Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much! This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!! Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

Anthony
Head of Operations England in UK
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall great but can be better

5,0 vor 7 Monaten

Kommentare: The level of customisation is great, allowing us to implement what we need

Vorteile:

All in one platform suitable for our needs

Nachteile:

A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers

Emanuele
Emanuele
Property Manager in Italien
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Un software completo per la gestione di strutture ricettive e affitti brevi

5,0 vor 3 Jahren

Kommentare: Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente.

Vorteile:

Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione.

Nachteile:

Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare.

guido
consulente alberghiero in Italien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ottimo Gestionale per tutte le strutture ricettive

5,0 vor 3 Jahren

Vorteile:

Il software è completo in tutti i suoi aspetti, veloce e semplice da usare, staff professionale e ottima assistenza sia telefonica che in chat.

Nachteile:

niente, è tutto perfetto, in questi anni hanno migliorato e risolto anche qualche piccolo difetto

Victor
BB in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rende tutto molto più facile

5,0 vor 2 Monaten

Kommentare: Semplicemente molto positiva. Assistenza clienti impeccabile.

Vorteile:

Assistenza clienti, facilità di utilizzo

Nachteile:

Configurazione complessa ma l'assistenza clienti è sempre presente a darti una mano. Una volta configurato il sistema facilita tutto il processo, non riuscirei a farne di meno. Prezzo del canone più che onesto.

alfred
Receptionist in Italien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Consigliato per piccole medie e grandi realtà lavorative

4,0 vor 3 Jahren

Vorteile:

Comodo ed intuitivo, non ha dato problemi in 2 anni di utilizzo

Nachteile:

L'applicazione per smartphone ha bisogno di migliorie

ANDREA
booking manager in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

the best channel manager I have met so far

5,0 vor 6 Jahren

Kommentare: it semplified quite a lot my work

Vorteile:

easy to use, user friendly, detailed functions, specifically designed for holiday rentals, fair praice

Nachteile:

it is not much I am using this channel manager but so far I have not found any cons, the only little thing is the limited number of channels one can connect (though the principles are possible)

BELEN
MANAGER in Spanien
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good product easy to use

4,0 vor 3 Jahren

Vorteile:

This software it's so easy to use and support is fast and efficient

Nachteile:

at the moment I can not comment on the faults of the program

Mario
Bed and breakfast in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ottimo channel

5,0 vor 4 Jahren

Kommentare: Ho collegato la stampante per le ricevute e il tutto funziona come in un hotel 5 stelle.

Vorteile:

Io lo uso per gestite tre appartamenti in agriturismo e funziona benissimo. Completissimo, evoluto e funzionale. Prezzo minimo resa eccellente.

Nachteile:

Servizi extra a pagamento. Non è possibile parlare con l'assistenza ma solo chattare. La versione mobile da migliorare non riesco ad inserire le nuove prenotazioni con facilità

Cesare
Gestore in Spanien
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Zero assistenza

1,0 vor 2 Jahren

Vorteile:

Siamo due clienti che hanno provato a configurarlo ma non ci è stato dato nessun aiuto

Nachteile:

La confusione del software e la mancanza di assistenza