Bewertet am 9.4.2019
Full DASH review
The training was great at first. Brenda was wonderful and a pleasure to work with. However, she is only there to get you started. once you are up and running. someone else is supposed to take over to help you utilize the program. Well that NEVER happened.
The support team is pretty good when you have a question the can usually answer it as long as it is during business hours. After business hours the tech are not quite as knowledgeable. Which stinks if you are 4 hours behind them. The might want to consider having at least 1 or 2 seasoned employees manning the phone after hours. The price is high if you are only utilizing a small portion of the program. I believe the should section the program out for smaller companies, to add on as they need.
The Sales teams is definitely proficient in sales. They can sell!!!
I like mostly that everything is in one program. The program links with Quickbooks and Xactimate, allowing you to see all in one program.
The mobile app is great in the sense that employees are able to access any jobs, dates , phone numbers etc.. Also, when you call a through the app it automatically prompts the user to leave a note , and records it to the job file. The app has the capability tracking your equipment and drying records.
If you have an abundance of employees and time, Dry Track is a Great idea, it tracks your drying , your equipment, lets your employees know how much equipment is needed for each room.
The Accounting tab is wonderful it allows the user to check the the status of the jobs and where the budget is. It links with date trackers and lets you know how long before a lien is due. It has work order and invoice inputs and many additional features.
They use a lot of real estate on your screen. The lists do not expand, you can view 50 items at a time, but must scroll through a small view window.
The Calendar/Schedule is absolutely useless. The bought out Client Runner which had an extremely good calendar, however, they have not utilized it.
The Mobile App is hit or miss when it comes to photos. My techs are always complaining about the time it takes to upload and use the app. Also, you have the option to have it ask prior to going offline, but it never does. You find out later when you cannot upload anything. Then everything you entered is lost to turn it back to the online setting.
Dry Track can only be used from the app. This adds 2-3 hours min to set up and 1-2 to maintain readings. It is a headache to enter all the info from a phone or tablet. It would be easier to send the info to the office and have a person enter it on the desktop, but you can't do that, therefore most smaller companies cant afford to utilize the feature.
It has an great equip. inventory tracking program, but again it has to be entered from the the field not allowing the techs to complete the emergency service that is needed. Smaller companies cant afford 1or2 employees just entering Dry Track and Equip.
The document builder is great, however, it only allows for 2 customer signatures and 2 initials.
Reports builder has lots of options but are missing some pretty important items such as the Date liens need to be placed. I can go on and on!
Bewertet am 15.8.2018
Vorteile: Job tracking and tasking is great once you have it all set up. We use the tasking to keep our job flow consistent and easily managed by our crews. It links with xactanalysis which is great so notes can be sent direct to insurance from one location without needing to log into multiple services.
Nachteile: Work order function and calendar are not very good. Calendar is not on mobile version as of yet so scheduling or time tracking that can be done online cannot be seen from mobile platform. Email options are limited and do not have the same functionality as the mobile platform. Mobile platform is better in many ways than the full online version lacks the accounting, calendar, and work order review functions that would make it better.
Bewertet am 23.10.2019
Kommentare: tracking, efficient, and also available on a mobile application
Vorteile: DASH was created and developed by those who know the restoration industry. Knowledgeable courteous and prompt support. The job work flows are created easily and can be modified/edited /changed as your needs and business changes. Integrates with Exactimate and Quickbooks. The software is deep and had a lot of functionality. The more we use it, the more it helps us and the more valuable it becomes.
Nachteile: Like any robust program there are a few glitches and bugs that need to be worked out and settled down. I have personally spoken with their developers about these and they seem to hear me and address / correct / fix.
Bewertet am 11.4.2018
Dash is confusing and has no flow
Vorteile: I like that there is a mobile platform for everyone to look at. Its just hard because it doesn't function properly.
Nachteile: This software is glitchy, they dont tell you when a software update is released so your app never fixes itself without you uninstalling and reinstalling, they have equipment tracking but no easy way to actually track any of it, basically just a mobile inventory platform to see what you own. When i go to upload photos if i press sync they disappear, same with notes, its untrustworthy and time consuming. They had an old version out which needed alot of work so instead of fixing the problem they replaced the mobile software with something worse. Its honestly not good at all.
Bewertet am 29.10.2019
An easy interface
DASH allows me to have my whole team connected without having to walk them through jobs.
All notes, photos, files are easy to access and easy to read. I appreciate the notifications I receive when a tech has updated a file. The upload time for pictures runs a little slow but the success rate is higher than other apps/programs I've used in the past.
Easy to start projects/files, easy to upload photos.
I do appreciate the interface that allows me to check on my projects with ease. The upload and download times are great.
Nachteile: The system occasionally freezes/crashes and I lose important files.
Bewertet am 4.1.2019
Use a chalk board, it's more efficient and will save you a ton of cash and headaches!
Kommentare: We are forced to have this in order to report our sales. That's what were using it for presently. We got tired of all the work-a-rounds that we had to learn so we now use other software to run our business. Remember Y2K? We have that every year with this software. January 1st we have to tell DASH it's a New Year! I'M NOT KIDDING!
Vorteile: Sales staff is awesome! If they can sell this they can sell anything!
This software does a zillion things. In other words "Jack of all trades, master of none."
It appears that it was written by multiple coding teams and you'll find what you can do in one screen is not consistent to the next screen. By the way, you'll need multiple screens, pen and paper, a computer programmer's aptitude, Excel spreadsheet and full knowledge how that works, calculator and about a month to learn how to set it up and add in a few more months to set it up once you've learned how to set it up.
You'll also have to learn what it does not do so that you can get it to do what it will do.
Bewertet am 17.7.2018
DASH is the leading job management software for the restoration industry.
Kommentare: Time savings, great tracking and a mobile app.
Vorteile: DASH was built by consultants to the restoration industry. It has comprehensive functionality, an easy to use mobile app and great support.
Nachteile: Next Gear bought MICA and Moisture Mapper over the past year and I wish that they were integrated so that the moisture mitigation applications were easily accessed from the platform
Bewertet am 20.6.2018
to hard to use and the it takes alot of time to input data. Photos upload time is not good!
Vorteile: you can find out information for customers when needed on the fly. The app that is used can be beneficial when it operates properly
Nachteile: the time it takes to load pictures, the complexity that it has in terms of finding info, and also the log in is not normal has bugs we have complained and its yet to be fixed!
Bewertet am 22.6.2018
Working in DASH in easy!
Vorteile: Dash is an extremely intelligent program. I'm constantly learning more functions that it can preform.
Nachteile: While Dash is great it does have lag times and I frequently get error messages. Picture download times are also very long.
Bewertet am 17.8.2018
DASH by Next Gear Solutions Review
Vorteile: Covers all restoration needs and can helps keep track of all aspects.
Nachteile: Extremely expensive and can take years to understand flow and have cohesion within a company.
Bewertet am 11.8.2017
Vorteile: When I'm done using it. Do you have a great marketing department and sales department which clearly shows how wonderful the product is but in reality, it is not
Nachteile: It needs a overhaul. The poor method in which this program is written is unbelievable for this day and age
Bewertet am 13.9.2018
Garbage - I have yet to see productivity to go up - down for sure - but not up
Kommentare: Pain in the back side, To much of a head ache.
Vorteile: Technical support are very good at helping you to go round the many problems.
Nachteile: Slow, glitches, hangs, navigation, layout, price - I have not 1 positive thing I can say about this program.