CallTools Erfahrungen

Great for speed dialing

Vorteile:

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Nachteile:

Some times get stuck when many lead are assigned.

Calltools is the best software to run a successful call center

Kommentare: My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates!

Vorteile:

I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from [sensitive content hidden]!

Nachteile:

I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful!

Great platforms elevated requirements.

Kommentare: I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Vorteile:

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Nachteile:

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Really really good

Vorteile:

Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, [sensitive content hidden] on the Call Tools sales/account management team, is really great to work with.

Nachteile:

There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy.

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Kommentare: Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Vorteile:

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Nachteile:

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

CallTools is the best power dialer out there!

Kommentare: Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them.

Vorteile:

CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and [sensitive content hidden] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center.

Nachteile:

I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns.

If you make a high volume of calls, you need this

Vorteile:

It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons.

Nachteile:

I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex.

CallTools Review

Kommentare: [SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

Vorteile:

I find its very user friendly and provides many options to implement for calling / tracking etc.

Nachteile:

Nothing really.....I simply want to try another vendor to compare services.

Awesome Dialer!

Kommentare: It made me money and that’s what counts.

Vorteile:

The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, [sensitive content hidden], was a pleasure to work with.

Nachteile:

Hard to export leads to other platforms.

Great AutoDial and Management Oversight ability

Kommentare: The ability to have better management oversight and for team to make more calls.

Vorteile:

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls.

Nachteile:

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

My Go to Dialer

Kommentare: Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.

Vorteile:

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

Nachteile:

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

Assertive Telemarketing Approach

Vorteile:

CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required.

Nachteile:

CallTools is dynamic, and has nothing lowering its professional usage.

Call Tools Call Center Software review

Vorteile:

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Nachteile:

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Best dialer!

Kommentare: Weve been able to generate a low customer acquisition cost.

Vorteile:

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Nachteile:

Nothing in any major need of improvement.

[sensitive content hidden] from Integrations

Vorteile:

The integration team, specifically [sensitive content hidden] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools.

Nachteile:

I can not thing of any cons currently with this software.

call tools an excellent telemarketing solution

Kommentare: Excellent, good service, good technology

Vorteile:

User friendly and effective. Support is good.

Nachteile:

Could be made a bit cheaper. As such it's priced properly

After trying other Predictive Dialer platforms we have found Call Tools is the absolute best.

Vorteile:

We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt.

Nachteile:

We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools.

Lots of functionality. Very easy to use and helpful customer service.

Kommentare: Could use some more features for inbound traffic, but great value at their price point. Great system!

Vorteile:

The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome. Anytime we had an issue, he was on top of it and got it resolved quickly.

Great product and a super support team

Vorteile:

The ease of use for any new hire. The system is up and running in a fer minutes and is totally reliable.

Nachteile:

Nothing negative to say. Is a seamless web based application that works from any location. The price is good and the integration flawless.

Fantastic system that i highly recommend

Vorteile:

Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Nachteile:

Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

LVLNRG Calltools Review

Kommentare: My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically [sensitive content hidden], he's been great to us and couldn't be happier with our experience.

Vorteile:

Calltools is an easy to use platform that has boosted our productivity by 10 fold.

Nachteile:

None, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need.

Best Dialer

Vorteile:

Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me.

Nachteile:

Some aspects of the software could be simplified

Great features & excellent customer support from my account rep James Saif.

Vorteile:

The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past.

Nachteile:

I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats.

Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!

Kommentare: Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.

Vorteile:

Phone clarity and connection rates.

Nachteile:

Can't say I have any complaints.

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

Kommentare: Time. It saved me a lot of time because its easy to use.

Vorteile:

I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Nachteile:

The only thing that I do not like about the software is that it works best without wifi and better with hard wire.