Justworks Erfahrungen

The New Age of HR Administration (or lack thereof)

Kommentare: From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Vorteile:

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Nachteile:

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Justworks Review

Kommentare: Very positive experience. It has great healthcare plans that are somewhat affordable and the general UI and payroll experience makes it easy for any user

Vorteile:

A very clear easy to use experience with great customer support and features

Nachteile:

It is a bit costly for the company but the time it saves makes up for the cost

Basic Functions are OK, advanced functions are lacking.

Kommentare: Pros:
1 Android market
2 tracks previous days worked
Cons:
1 Either the app name or icon needs to be modified to reflect its purpose. It's a great name and a professional icon but neither imply its use. Hard to find when looking for it with the rest of my apps. Nothing jumps out that this app is for work. To be honest I almost deleted the app a few times because it appeared to be a social media app (like twitter) in my apps menu that I didn't know how it got there. So, there really should be an icon reflecting a punch card or a dollar sign or a business guy in a suit etc. etc. etc. that makes you think "oh ya that's for work". The same goes for the name, perhaps just "Boomr punch card" ... "Boomr pay tracker" .. "Boomr hour tracker" ... "Boomr for work"...
2 no place to add mileage driven that day
3 can't request time changes through the app (if I mistakenly hit check out or forgot to check in for an hour after being at work). I have to contact my employer via text or email or in person while a note attached to those hours that day within the app would save time and confusion.
4 GPS HAS to be on to check in? I often turn my GPS off for battery saving. I don't want to be forced into turning my GPS on so I can be checked into work to get paid.
5 time stamp is in GMT (Zulu time zone) i believe for some reason? After I click on a specific day and see the details then it's displayed in local time. It needs to be displayed in local time from the beginning, at very least, for the employees.
6 allow rounding if employer permits it.
I'd rather get paid to the nearest 15min. Leave the time stamp for the records fine but allow rounding for the nearest quarter hour for pay calculations. For example: let's say 2 employees show up and leave work at the exact same time. One employee may "click" check in while in their car, the second they pull into the parking lot at work and check out the second they leave the parking lot (maximizing their time 'at work'). While the other employee parks, goes upstairs to the office, sits down and then clicks check in. That same employee then checks out as they leave their desk for the day. The way the app is set up now, the two employees will receive different amount of hours (the minutes adding up each day) even though they each actually worked the same amount of time. Both employees should reasonably be getting the same amount of hours paid. For this can only be accomplished by the "buffer zone" created by rounding.

Why Justworks Is The Real Deal

Vorteile:

It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful

Nachteile:

No issues with Justworks. No feature has failed.

Good Software, GREAT Benefits for SMB's

Kommentare: Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Vorteile:

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Nachteile:

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

AMAZING HR/Payroll/Ben Admin (PEO) system for startups!

Kommentare: Great software, great service, great value!

Vorteile:

I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.

Nachteile:

I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc

Justworks Is Amazing

Vorteile:

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

Nachteile:

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

Easy to Use & Saves tons of time for a business owner!

Kommentare: Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Vorteile:

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Nachteile:

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

Solid PEO for small & growing companies

Vorteile:

The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage.

Nachteile:

Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default.

An Amazing HR Software For Business

Vorteile:

Justworks is very resourceful and has served us really well. It comes with HR features and also doubles up as a payroll solution. I like that Justworks is an all in one software.

Nachteile:

Justworks is well equipped and all the features works. No issues with Justworks

I never thought I'd love a PEO

Kommentare: I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

Vorteile:

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Nachteile:

Reporting could be improved, but I know that this is something they're constantly working on.

Great people, great value

Kommentare: The people - sales, account managers and help desk folks - are all really great. They are patient with multiple questions and are very responsive. I love the Slack channel!

Vorteile:

All of the features are very user friendly, for both admins and end users.

Nachteile:

There isn't an integration with Quickbooks Desktop so I have to enter the transactions manually. Also, I am not able to customize reports as much as I would like.

Great savings and ease of use

Kommentare: Very good service and great features

Vorteile:

Justworks has saved us a lot of money on payroll administration, group health insurance and other benefits. Their platform is so easy to use and has saved me countless hours in benefits enrollment and administration. Love this PEO!

Nachteile:

would like more customization for historical payroll reports, but it’s not a dealbreaker

Excellent product, would recommend

Vorteile:

Boomr integrates extremely easily with our payroll processor and very easy to use

Nachteile:

N/A, it's been very helpful for myself as an admin and the retail employees have been using it for clocking in and out at our retail locations

Justworks review.

Kommentare: Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.

Vorteile:

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Nachteile:

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

Justworks is simple, easy to use, perfect price point and their support is just stellar - 7 stars!

Kommentare: The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly.
Did I say "I love their team" ?

Vorteile:

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

Nachteile:

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

Justworks Platform

Kommentare: The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort.
Great customer service allows to solve issues and get my questions answered without any wait time.

Vorteile:

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand. The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

Nachteile:

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

Payroll/Benefit/HR Management Tool Review

Kommentare: From onboarding to continued support this is by far the best system we have ever used.

Vorteile:

I am blown away but the easy to use management for benefits, payroll and HR. The customer services is always quick and effective. I am often blown away with how Justworks follows up with tools for me to use and to make sure I had my questions resolved. I also appreciate that I can take care of my team all in one place.

Nachteile:

I would like a couple more reporting options, and if the admin could switch to staff view so that I could always look at what they are looking at to better assist.

Just choose Justworks

Kommentare: From the sales process all the way through to now 18 months in, every person I have worked with at Justworks has been great, bar none. The sales cycle was thorough and informative, the implementation process was smooth, and customer success/support has been very responsive and helpful.

Vorteile:

The ability to use the large group buying power of a PEO to have a combination of better choice of benefits at a lower cost was really a huge win.

Nachteile:

There really isn't much to not like about Justworks - if anything, maybe having a little more customizability around programs like FSA, HSA, HRA, or other ancillary benefits.

Boomer: a utile and effective, though understandably invasive employee time-clock app.

Kommentare: As a user this solution is better then just a spreadsheet, time cards, or anything like that. It seems a bit over-engineered, shouldn't cost money (since they probs sell your data anyways), and a bit Orwellian both for the employer and Boomer.

Vorteile:

Boomer is easy to use for the most part. You can either clock time for a completed shift or check in at the start and at the end (and add breaks etc.) You can choose a location (e.g. Home office, Scranton Office, etc.) I like that it still works with location turned off, if the administrator allows that. See Cons below:

Nachteile:

I can't speak as an administrator, but as a user these are my thoughts: Though the administrator can turn off location fencing so that you don't need to allow location-tracking to clock in/out, the app overall feels a bit invasive, and almost Orwellian. One of us has an app that tracks other apps, and reported that Boomer checked or attempted to check their location over a million times in like a week. I also don't like that it's open source, or free. There should be a 100% free, open-source, perhaps even self-hosted solution that maybe isn't quite as feature-full. After all, clocking in and out of work isn't _that_ complicated.

Overall solid system; some updates needed

Kommentare: Overall, I'm happy with the switch. as I mentioned above, some system enhancements are needed. I think the customer service is largely good - very responsive. However, sometimes I want to talk through an issue with someone so I can better articulate my needs. It's difficult to get someone on the phone.

Vorteile:

The user experience surpassed that of the competitors I looked at

Nachteile:

Some basic functions seem lacking - like the ability to set up recurring off-cycle payments.

JustWorks has been a lifesaver for our rapidly growing organization!

Kommentare: They have been an incredible partner. Great customer service and tools that help their clients reach new heights.

Vorteile:

We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth.

Nachteile:

No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

Justworks Review

Vorteile:

Staff can enter their hours and request PTO, etc., through the portal.

Nachteile:

It was set on an 8 hour day and some of our staff work 8 hours and others work 7.5 hours and that adjustment was hard to get Just Works to fix at times. Onboarding was good we thought until we found that a crucial piece regarding unemployment comp was not communicated to us.

It's the perfect time tracker for our company

Kommentare: Track our employees time and location and speeds up process when we run payroll

Vorteile:

Saves our company management so much time! It is very simple to set up each time a new employee starts working for us. Also, the reports make payroll easy!

Nachteile:

I can't think of anything I don't like about the software. I will say occasionally it takes a few seconds to load the notes section of a shift. And once in a while the map doesn't always show a location for start and end of a shift.

Justworks Makes our Small Company Feel Large

Vorteile:

By using Justworks, we have gotten access to more affordable services for our team members, including health insurance which is very difficult for a small company to provide. The software itself means that our new hire onboarding and enrollment is easy to use and something that a small company would not be able to provide on its own.

Nachteile:

The only con I have found so far is that cost. The price you pay per employee per month is quite high to gain access to these things. I am not sure how long we will be able to do it.