Kangaroo Erfahrungen

Easy to use, top tier customer service!

Vorteile:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Nachteile:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Switched to Kangaroo From Fivestars

Kommentare: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Vorteile:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Nachteile:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

not a good product

Kommentare: None

Vorteile:

There was nothing that stood out about this software

Nachteile:

not user friendly. Did not work as promised. Did not get the customer service I needed

Best Loyalty Program hands down!

Kommentare: I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Vorteile:

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Nachteile:

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Kangaroo Rewards Review

Kommentare: My overall experience with Kangaroo has been great.

Vorteile:

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Nachteile:

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

FiveStars to Kangaroo Transition

Kommentare: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Vorteile:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Nachteile:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Good work!

Kommentare: It has definitely more positive than negative.

Vorteile:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Nachteile:

intermittent freezing of the software, forcing us to reset or reload app.

Very easy to integrate & great support

Kommentare: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Vorteile:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Nachteile:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Kangaroo User - 2 mo.

Kommentare: Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Vorteile:

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Nachteile:

It is expensive. However if the product delivers what we need, it will be worth it.

Loyalty Program with Kangaroo

Kommentare: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Vorteile:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Nachteile:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

A good value

Kommentare: Excellent, kangaroo has really made an impact

Vorteile:

The customer support is second to none. Really on top of it.

Nachteile:

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

Exceptional Customer Support and Rewarding Loyalty Program

Kommentare: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Vorteile:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Nachteile:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Kommentare: Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Vorteile:

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Nachteile:

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Great Loyalty App and Exceptional Service!

Kommentare: Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific.

Vorteile:

We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.

Nachteile:

No cons so far, the app performs well and support is excellent.

HUGO BOSS & ANOTHER Review

Kommentare: In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Vorteile:

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Nachteile:

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Great platform for loyalty program

Kommentare: great experience especially if you want to implement a loyalty program.

Vorteile:

the support team is great and directly help you to understand your needs.

Nachteile:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Overall Postive Experience

Kommentare: Great! Nadim has been really great to work with!

Vorteile:

Easy way to add points to customer accounts

Nachteile:

Cost is a bit high especially for a new company.

Great Loyalty System

Vorteile:

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Nachteile:

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform

[sensitive content hidden] is the Best!

Kommentare: Overall, very good. While the system is not without its idiosyncrasies, Tech Support is very helpful in resolving any problems.

Vorteile:

Working with tech support [sensitive content hidden] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved.

Nachteile:

At times, navigating the product to find information or resolve minor issues can be cumbersome.

Smooth Onboarding, Advanced Features, and Excellent Rewards

Kommentare: I recently joined the Kangaroo rewards, the process of getting started was very smooth and straightforward. The support team was so helpful, guiding me through every step and ensuring I understood all the benefits.

Vorteile:

Advanced Features : point reward, tiers rewards , referal program and promotional reward, it has everything you need

Nachteile:

Landing page for the rewards should be created in Kangarou dashboard system to set it up on our website.

Great user experience

Vorteile:

Back end is user friendly, CSR team leader is very responsive

Nachteile:

There is nothing that i dont like about Kangaroo

Good program

Vorteile:

it's intuitive and ease of use for customers.

Nachteile:

Kangaroos Shopify app and website can be a bit slow loading your portal.

Appreciate the Attentive and Patient Customer Support

Vorteile:

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Nachteile:

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Good product, great staff

Vorteile:

[sensitive content hidden] and his pacience was very helpfull.

Nachteile:

It was not supportive for our language but they did translate front end with our help. Only CMS still needs to support other languages.

Best in the gmae

Vorteile:

Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.

Nachteile:

There is nothing i would change about the service or the program its self.