Kangaroo Erfahrungen

Great Loyalty Software for Hospitality Businesses

Kommentare: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Vorteile:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Nachteile:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Kangaroo Rewards

Kommentare: So far so good, products are working well and we are looking to expand are use of kangaroo.

Vorteile:

Ease and professionalism of support received from [sensitive content hidden]. Always available and helpful.

Nachteile:

None as yet. Haven't had any negative experiences

good product

Kommentare: fairly good prdouct

Vorteile:

nice simple product to use ... nice to be able to provide customers with rewards ...

Nachteile:

missing some features that another product had ... need to be able to let people know when they have a discount ...

FiveStars to Kangaroo Transition

Kommentare: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Vorteile:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Nachteile:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found.

Kommentare: Excellent. One of the few standout companies we have dealt with in recent times.

Vorteile:

Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times.

Nachteile:

I wish it was more affordable, but as the saying goes, you get what you pay for.

Akikis cigars review

Kommentare: Highly recommended. The platform is greatt

Vorteile:

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Nachteile:

I would have a little bit more flexibility in customizing some options to our branding.

Very easy to integrate & great support

Kommentare: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Vorteile:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Nachteile:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Kangaroo User - 2 mo.

Kommentare: Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Vorteile:

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with [sensitive content hidden].

Nachteile:

It is expensive. However if the product delivers what we need, it will be worth it.

Vivian O'Nay Review

Kommentare: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Vorteile:

Friendly, knowledgeable, and quick customer service

Nachteile:

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Great Loyalty System

Vorteile:

Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors

Nachteile:

High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform

A Rewards System that Grows with Your Business

Kommentare: Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Vorteile:

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Nachteile:

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Exceptional Customer Support and Rewarding Loyalty Program

Kommentare: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Vorteile:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Nachteile:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Kangaroo review

Kommentare: We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Vorteile:

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Nachteile:

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Great Loyalty Program with App

Kommentare: A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

Vorteile:

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Nachteile:

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Comunicating with my customers

Kommentare: We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

Vorteile:

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Nachteile:

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Great product

Kommentare: The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].

Vorteile:

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Nachteile:

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Kangaroo Rewards

Kommentare: Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

Vorteile:

Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

Nachteile:

With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Great Customer Service!

Kommentare: They have a few glitches and there seem to be a few things that they can improve, but I'll take all that so long as their customer service continues as it does. They are helpful, quick to respond, and can even hop on a zoom call to help you figure out what is going on. They may not be able to get the answer to what is going on in that moment, but they will get back to you. Exceptional customer service and once you have the general specifics figured out, its a fairly easy program to use.

Vorteile:

I like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.

Nachteile:

There always seems to be a glitch or two in the system. I also would like to see more features available so that I can utilize it in other ways. I do make suggestions all the time so I hope they don't go into the void when I do. I have seen one of my suggestions come to pass on the program.

Simple but effective and slick

Kommentare: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Vorteile:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Nachteile:

The ability to segment the customer per location and more filters to view customer lists.

HUGO BOSS & ANOTHER Review

Kommentare: In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Vorteile:

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Nachteile:

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

muscle depot review

Kommentare: great service from the team all the time.never had a problem

Vorteile:

a great way to connect with customers whenever i decide to run a special

Nachteile:

can't say anything bad on this one,always a pleasure dealing with the team

Kangaroo

Kommentare: Amazing, and I will be using and referring any chance I get

Vorteile:

It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

Nachteile:

My employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.

Best in the gmae

Vorteile:

Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.

Nachteile:

There is nothing i would change about the service or the program its self.

Easy Breezy Kangaroo

Kommentare: Great, and when there are any hiccups [sensitive content hidden] is our go to for immediate assistance. His willingness to help is unbeatable.

Vorteile:

Its easily learnable platform and the customer assistance

Nachteile:

A little difficult at first but then its easy to understand

Highly Recommended

Vorteile:

Easy to manage, diversity in the options available!

Nachteile:

We face some problems in the updated ! Requires a lot of human interference