Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über iAdvize

iAdvize ist eine Conversational-Marketing-Plattform, die Kunden rund um die Uhr mit Expertenratschlägen versorgt.

Erfahre mehr über iAdvize

Vorteile:

Nicht verfügbar

Nachteile:

Nicht verfügbar

Bewertungen zu iAdvize

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
3,8
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,6

Weiterempfehlungsquote

8,3/10

iAdvize hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (13)

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Nutzerbewertungen filtern (13)

Evelyn Janeth
Evelyn Janeth
Independent sales expert
Verifizierter Nutzer auf LinkedIn
Internet, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great app to earn an income!!

5,0 vor 5 Jahren

Kommentare: Excellent company to work with. Great service and awesome team

Vorteile:

It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!

Nachteile:

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

claire
chef de projet in Frankreich
Freizeit, Reisen & Tourismus, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The chat and call allow us to increase our conversion rate

4,0 vor 7 Jahren

Kommentare: We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Vorteile:

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Nachteile:

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Antwort von iAdvize

vor 7 Jahren

Merci beaucoup pour votre feedback Claire.

Eva
Chargée de recrutement in Frankreich
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Quick startup, lack of functionalities

2,0 vor 7 Jahren

Kommentare: For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Vorteile:

- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Nachteile:

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Kosmetik, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best live chat for e-commerce !

5,0 vor 2 Jahren

Vorteile:

Easy to setup Great reporting and dashboard

Nachteile:

Chatbox UX interface Mobile experience

Courtney
Customer service in USA
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nothing but AMAZING!!

5,0 vor 5 Jahren

Kommentare: It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Vorteile:

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Nachteile:

I honestly have not come across anything negative!!

Laurent
webmaster in Frankreich
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

There is no way to be notified of a message other than the open tab :-(

1,0 vor 7 Jahren

Vorteile:

The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Nachteile:

As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

Joseph
Owner in USA
Fotografie, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Daily user review

4,0 vor 4 Jahren

Kommentare: My daily use and overall experience has been great only have had the 1 issue and everything else is great.

Vorteile:

The ability to automatically translate from one language to the other and options for many different languages.

Nachteile:

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

charlène
Thérapeute conseillère in Frankreich
, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very easy and useful app

4,0 vor 7 Jahren

Kommentare: Client contact and Improved trust

Vorteile:

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Nachteile:

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Adahlia
Chat expert in USA
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Legit way to make money from home

4,0 vor 5 Jahren

Vorteile:

Company is great to work for. You make your own hours and know your pay in real time.

Nachteile:

Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

vandervliet
Quality Director in Frankreich
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

No particular problem with the platform, easy to use. Nevertheless some bugs

4,0 vor 7 Jahren

Vorteile:

Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform

Nachteile:

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Antwort von iAdvize

vor 7 Jahren

Merci pour votre retour Philippe!

Sébastien
Responsable de projet in Frankreich
Internet, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to configure as an administrator and ergonomic for consultants

4,0 vor 7 Jahren

Kommentare: I gained in reactivity and the possibility to commit more with clients on the chat

Vorteile:

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Nachteile:

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

Hervé
manager relation client in Frankreich
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I use it as manager especially for analysis level

4,0 vor 7 Jahren

Vorteile:

templates, put an attachment that is available to clients, navigation, see the customer view.

Nachteile:

THE PRICE !

Sandra
Customer Success executive in Frankreich
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A simple and great tool to use

4,0 vor 7 Jahren

Kommentare: To be able to measure and follow customer relations on this contact channel

Vorteile:

To be able to follow conversations of consultants and quickly view customer satisfaction

Nachteile:

To have to make screenshots to use a conversation for improvement and or sharing with supervisors