iAdvize Erfahrungen

Great app to earn an income!!

Kommentare: Excellent company to work with. Great service and awesome team

Vorteile:

It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great!

Nachteile:

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

The chat and call allow us to increase our conversion rate

Kommentare: We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Vorteile:

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Nachteile:

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Quick startup, lack of functionalities

Kommentare: For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

Vorteile:

- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Nachteile:

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

The best live chat for e-commerce !

Vorteile:

Easy to setup Great reporting and dashboard

Nachteile:

Chatbox UX interface Mobile experience

Nothing but AMAZING!!

Kommentare: It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work

Vorteile:

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

Nachteile:

I honestly have not come across anything negative!!

There is no way to be notified of a message other than the open tab :-(

Vorteile:

The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Nachteile:

As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

Daily user review

Kommentare: My daily use and overall experience has been great only have had the 1 issue and everything else is great.

Vorteile:

The ability to automatically translate from one language to the other and options for many different languages.

Nachteile:

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

Very easy and useful app

Kommentare: Client contact and Improved trust

Vorteile:

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Nachteile:

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Legit way to make money from home

Vorteile:

Company is great to work for. You make your own hours and know your pay in real time.

Nachteile:

Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

No particular problem with the platform, easy to use. Nevertheless some bugs

Vorteile:

Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform

Nachteile:

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Easy to configure as an administrator and ergonomic for consultants

Kommentare: I gained in reactivity and the possibility to commit more with clients on the chat

Vorteile:

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Nachteile:

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

I use it as manager especially for analysis level

Vorteile:

templates, put an attachment that is available to clients, navigation, see the customer view.

Nachteile:

THE PRICE !

A simple and great tool to use

Kommentare: To be able to measure and follow customer relations on this contact channel

Vorteile:

To be able to follow conversations of consultants and quickly view customer satisfaction

Nachteile:

To have to make screenshots to use a conversation for improvement and or sharing with supervisors