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Über VirtualPBX

Spare 40 bis 80 % gegenüber herkömmlichen Business-Telefonsystemen. Enthalten sind VoIP, Analogtechnik, Smartphone, WebRTC, SIP Trunking und native Anrufoptionen.

Erfahre mehr über VirtualPBX

Vorteile:

The ease of use and how cheap it is so you did not lose your phone numbers from business accounts.

Nachteile:

Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.

Bewertungen zu VirtualPBX

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,6/10

VirtualPBX hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 30 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (30)

Christopher
Christopher
Owner in USA
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A simple way to get a professional phone system for your business

5,0 vor 5 Jahren

Vorteile:

We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running.

Nachteile:

The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost.

Jeff
owner in USA
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

THE SUPPORT STAFFS WERE RELENTLESS

5,0 vor 5 Jahren

Kommentare: AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support. she tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night. Other support staff has a personal touch and applies first aid along the way while working on support problems. True front line phone warriors.

Vorteile:

sometimes technical problems can be overwhelming, however i found them to not only offer refreshing approach to problem solving support but also incredibly professional patient and just never ever gave up on getting my problem resolved. AND IT WAS A BIG ONE.

Nachteile:

there was absolutely nothing i did not like.

Antwort von VirtualPBX

vor 5 Jahren

Thanks for this great review! It made our day! We are very lucky to have such an exceptional support and services staff. If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Monique
General Manager in USA
Alternative Medizin, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love our phone system

5,0 letzten Monat Neu

Kommentare: It has been a great experience working with our phone system through VirtualPBX. We have always had our questions answered quickly and thoroughly and feel comfortable with the product.

Vorteile:

The ease of use and your staff, they are always there to help when I have questions or need to make changes.

Nachteile:

There is no least about this service, it has always performed well

Steve
Steve
President in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Support was not up to todays norms.

1,0 vor 4 Monaten

Kommentare: Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me.

Vorteile:

Nothing, could not get help with problems I was having from any department, all were just passing the buck.

Nachteile:

Support from their onboarding department.

Antwort von VirtualPBX

vor 2 Monaten

Hello Steve, we understand your frustration with not having your texting campaign approved by the FCC. Although our team did our best to guide you through the process, unfortunately, your denied registration was based on criteria set by the FCC.

Carlos
Owner in USA
Versicherung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sole Practitioner

5,0 vor 4 Wochen Neu

Kommentare: I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Vorteile:

No infrastructure needed. I enjoy the convenience. As long as I have my cell and my laptop, I have my office.

Nachteile:

I do not have any complaints about the service.

Andrew
CEO in Portugal
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Years of outstanding service

5,0 vor 2 Monaten

Kommentare: 9 years using them and only good things to report.

Vorteile:

The products and services are great but the level of service is exemplary.

Nachteile:

Some international numbers (few) are not available through them but are available elsewhere.

Dan
Sales and Marketing in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Technology no small business should be without!

5,0 vor 5 Jahren

Kommentare: 24 hour availability has allowed our business to grow almost 20% each year. Being accessible to our clients has benefited them and their overall experience.

Vorteile:

It literally allows me to run my business anywhere my cell phone works! Also being able to sort through calls and direct calls to different employees on the weekends have allowed us to capture more work and grow our moving business.

Nachteile:

Very infrequently, the calls we need to be recorded don't not work

DAN
Office administrator in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Needed help with phone

5,0 vor 5 Jahren

Vorteile:

I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.

Nachteile:

Some of the settings aren't user friendly unless your very computer savvy.

Antwort von VirtualPBX

vor 5 Jahren

Thanks for the review! We're happy to hear that you receive timely online help from our support team. We are always committed to improving the user-friendliness of our products. I'll be sure to pass along your feedback to our team.

Joshua
President in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service!

5,0 vor 5 Jahren

Kommentare: I have been using VirtualPBX for almost 10 years. I was a little confused at first being new to this type of service but the customer service is amazing and one call gets you all set up!

Vorteile:

Customer Service is top notch. Feature rich platform

Nachteile:

nothing really. it was a little confusing getting things ported at first but customer service helps get it figured out

Susan
CEO in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Champion review

5,0 letzten Monat Neu

Kommentare: My experience is very good with customer service

Vorteile:

I love how easy it is to send and receive faxes and I’m extremely impressed with customer support

Nachteile:

I don’t have anything in particular in this area

Daniel
Daniel
President & CEO in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Forced 300% Increase for 17 year customer - Only 30 day notice.

4,0 vor 7 Monaten

Kommentare: Their management won't directly work with you to resolve and issue that they have themselves brought on.

Vorteile:

It was a stable platform until their upgrade over the last few years. We worked with them until they got most of their issues resolved.

Nachteile:

What has become the major issue with VirtualPBX is the cost.We have been a customer of VirtualPBX for 17 years. We have been with them through their technical transition over the last several years costing us thousands in human resources to adjust/fix our implementation so that our system would work correctly. Now they have come after their long standing customers with a FORCED switch over to a NEW pricing plan scheme. We were given only a 30 day notice that we were going to be switched to a NEW plan. No where did it state the pricing difference. Upon several calls/emails with them it became apparent that our NEW plan was going up 300%. They have been unwilling to discount it back down to our previous plan pricing. We haven't changed anything it is their company greed and culture of their management team to force this on their customers. The very best their management team could do was to offer an 80% increase IF we signed a 2 year binding contract. We have never had or needed a contract with them until now.This behavior is borderline criminal to do to customers that have an implemented / integrated system that they know you can't easily switch in a few days.Now we can spend several man weeks of time implementing a new solution that wasn't planned. In the meantime they will be gouging us the FULL 300% increase starting tomorrow.Awful company culture. VirtualPBX management should be ashamed of themselves.

Dany
Dany
Pastor in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Started using a VoiP system a few years ago and we've been very happy with it.

4,0 vor 6 Jahren

Vorteile:

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient. I also love they they are saving us a considerable amount of money on a monthly basis compare to the local phone company.

Nachteile:

As always, setting things up can be a bit challenging the first time and it's not the most user friendly UI. However they customer support has always been top notch.

Antwort von VirtualPBX

vor 5 Jahren

Hi Dany, your review made our day! We love hearing that Dash Plans allows you to turn any location into your "virtual office". If you have any further feedback or questions for our team please reach out to support@virtualpbx.com.

Ken
National sales manager in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to handle phones

5,0 vor 5 Jahren

Kommentare: I had to keep my number as well as numbers of companies we bought and transferring them to out main number has been the best thing we have done. Years you can keep old numbers and cost you 50 a year approx wow!!

Vorteile:

The ease of use and how cheap it is so you did not lose your phone numbers from business accounts

Nachteile:

There was nothing I could like least about software it has done everything we need it to and more !

James
James
Solutions Consultant in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VirtualPBX makes my job easier

4,0 vor 5 Jahren

Kommentare: I am in sales and VirtualPBX works well with my crm. I use the softphone and just click the phone number and it dials.

Vorteile:

Set up is quick and easy; Call quality is excellent

Nachteile:

Customer service is overseas and while everyone is nice and tries to be helpful, sometimes it takes a couple calls to find someone who knows how to solve an issue.

Charlie
Broker in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Total Freedom

5,0 vor 5 Jahren

Kommentare: Very pleased. Don't have to think about the phone system and can concentrate on my business .

Vorteile:

Don't need to hassle with configuration changes once the system is setup.

Nachteile:

Settled with the console over dash software because I Iike the announcement I receive telling me which of my 2 companies the call is originating from before I take the call. Wish this was offered on the dash plan.

Antwort von VirtualPBX

vor 5 Jahren

Thanks for reviewing VirtualPBX. Your feedback is very important to us. We love hearing that our product allows you to focus on what matters most ¿ your business. In regards to call screening on Dash, you can enable Number Prepend Setup to attribute the call to company A or company B. If you have any further questions or feedback please contact support@virtualpbx.com.

JON
OWNER in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

800 VIRTUAL PHONE SERVICE

5,0 vor 5 Jahren

Kommentare: EXTREMELY HAPPY WITH ALL SERVICES AVAILABLE INCLUDING CUSTOMER SERVICE THANKS!!!!

Vorteile:

THE EASE OF USE IS FANTASTIC AND IF THERE EVER IS A PROBLEM IT'S A SIMPLE CALL TO CUSTOMER SERVICE TO BE FIXED.

Nachteile:

NOTHING IT'S SO EASY TO USE.SIMPLE AND TO THE POINT.

Mercedes
Administrative Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Service and Tech Support

5,0 vor 5 Jahren

Kommentare: Every experience with VirtualPBX has always been incredible.

Vorteile:

Any issues are resolved immediately. I have always had professional service and follow-up.

Nachteile:

It is always dependent on our internet service providers quality.

jamieal
owner in Belize
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

VirtualPBX review

5,0 vor 2 Jahren

Vorteile:

Software is great and could bring great success to call centers that are just developing love it

Nachteile:

Nothing bad about this software it is excellent and has a lot to offer

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stellar Customer Service

5,0 vor 5 Jahren

Kommentare: Port in Toll free number to existing account.

Vorteile:

Ease of use, working with customer service.

Nachteile:

A tad confusing but, VPBX offers excellent support/explanations

Antwort von VirtualPBX

vor 5 Jahren

Thanks for reviewing VirtualPBX! We really appreciate your positive feedback on our 24/7 customer support and the user-friendliness of Dash. We are always here if you need us to clarify anything. Feel free to contact support@virtualpbx.com if you have any further feedback or questions for our team.

Christi
Owner in Kanada
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

So Far....So Good

5,0 vor 5 Jahren

Kommentare: I used their service for a more economical option for a business line and service. I had an issue getting the webphone to work. The customer service/technical support team were awesome. It had to get fixed by the engineering team but the next day they had a fix, and then followed up with me to make sure it was working.

Vorteile:

- fairly easy to set up - lots of features, even with the most basic plan - tech support has been very responsive!!! - received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly

Nachteile:

- in the future, I will likely need more minutes than the basic plan offers & the next pricing tier is more expensive than their competitors

Touta
Touta
CEO in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best customer service

5,0 vor 5 Jahren

Vorteile:

Overall it’s the only one I can use as wish before I find them I did try many others.

Nachteile:

The customer service is impeccable and knowledgeable

Cory
Sr. IT Business Analyst in USA
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Manage your phone system with ease!

5,0 vor 5 Jahren

Vorteile:

I can't say enough about this tool! So easy to setup your ACD Queues and decide what phone is being recorded or not.

Nachteile:

NOTHING! So many features at your fingertips and really has made managing a call center rotation so easy!

Joshua
Joshua
Co-Founder in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Terrific SMB Solution

5,0 vor 5 Jahren

Kommentare: We were using a GVoice line that forwarded to a cell as our main business line. As you can imagine, that got old quickly. So we started looking for a solution and found VirtualPBX. It was exactly what we were looking for. They made it incredibly easy to build out a Virtual Receptionist, build multiple custom mailboxes, and forward voicemail emails to the right people internally.

Vorteile:

The team at VirtualPBX made it incredibly easy to add much needed functionality to a phone solution for our small business.

Nachteile:

I'm finding it difficult to identify something I don't like about the software...

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Service

5,0 vor 5 Jahren

Kommentare: Makes my business look, good

Vorteile:

I have used them for over 10 years..have been very pleased, with the system and customer service

Nachteile:

I cant find anything that ,I do not complain about

Abdul
Managing Director in Saudi-Arabien
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung
Quelle: SoftwareAdvice

Average and needs improvement

3,0 vor 9 Monaten

Kommentare: We have decided to eliminate VitualPBX from our selection

Vorteile:

Compared to other systems, VirtualPBX is average

Nachteile:

Support and the introduction to the system was poor.