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Über CloudAgent

Cloud-basierte Multi-Channel-Contact-Center-Lösung für mehr als 1.000 Kunden in 20 Branchen.

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Vorteile:

The ease of use is the best thing that we liked about the product.

Nachteile:

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Bewertungen zu CloudAgent

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,8/10

CloudAgent hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 32 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (32)

Divya
Divya
Manager - Workforce Management in Indien
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Advanced and an intensive solution that meets all requirements

5,0 vor 5 Jahren

Kommentare: Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Vorteile:

The exhaustive list of features that are available The ease in which the software was integrated with the CRM App Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance Good Support team willing to assist exclusively and with utmost priority

Nachteile:

Unable to change the layout / page colors for admin & users to be able to distinguish Basic help document that does not relay much info

Sunil
Sunil
Manager-KMT in Indien
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Cloud Telephony Software

4,0 vor 5 Jahren

Kommentare: Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.

Vorteile:

CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines. Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate. The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.

Nachteile:

I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.

Niladri
Executive in Indien
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

NoT Always Reliable

4,0 vor 5 Jahren

Kommentare: Calling is the best part. Worst part is Freezing.

Vorteile:

Calling function is great. Our Clients can be reached easily.

Nachteile:

The software freezes automatically while we get a call or post call.

Laxman
Partner in Indien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Review

4,0 vor 3 Jahren

Kommentare: The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

Vorteile:

Ease of use. Easily integrated with SugarCRM BPM360 that we use.

Nachteile:

The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software

Senthil
Manager operations in Indien
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Comparatively the best Dialer available in market

5,0 vor 2 Jahren

Vorteile:

The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc

Nachteile:

Nothing much to complain as the the cloud agent meets my requirement

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CloudAgent review

4,0 vor 5 Jahren

Kommentare: We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Vorteile:

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Nachteile:

It lacks proactiveness to inform the end user if there is a technical issue. Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

Ashutosh
AGM Marketing in Indien
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product but can be the best!!

5,0 vor 5 Jahren

Kommentare: - Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

Vorteile:

- Easy to understand - Quality of back up support is very good - Ownership of the account manager is fabulous - Support for initial training is also very good

Nachteile:

- Lacks direct crm integration - Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.

Santhosh
Manager - Customer Experience in Indien
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A simple product with great support.

5,0 vor 5 Jahren

Vorteile:

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.

Nachteile:

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good Product

4,0 vor 5 Jahren

Kommentare: Overall experience is Good, Helpful Product.

Vorteile:

Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience. It helps manager to figure out the performance.

Nachteile:

It is more dependent on internet availability in case of handling calls at multiple locations.

Sandeep
Sandeep
Head IT in Indien
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Hybrid telephony product

5,0 vor 5 Jahren

Vorteile:

Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.

Nachteile:

Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.

Doug
Managing Partner in USA
Unterhaltungselektronik, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

KooKoo CloudAgent EF Implementation

4,0 vor 5 Jahren

Kommentare: It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

Vorteile:

The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.

Nachteile:

We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.

Jessica
Corporate Office Director in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

We went KooKoo!

4,0 vor 5 Jahren

Kommentare: Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.

Vorteile:

Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.

Nachteile:

I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.

Kapil
Software Architect in Indien
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Finally a stable cloud based calling partner

5,0 vor 5 Jahren

Kommentare: We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.

Vorteile:

Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting

Nachteile:

Agents login are stuck some time, which requires a cache clean up to continue

Srinivas
Team Lead in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good service on support

5,0 vor 3 Jahren

Kommentare: It is really good and our service was smooth with the tool.

Vorteile:

Features are really good and also support when ever required is appreciated from them.

Nachteile:

We dont have any as such as per our business

Khushbu
Sr. Manager - Quality and Food Safety in Indien
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cloud Agent Review - Ozonetel

5,0 vor 5 Jahren

Kommentare: We use for customer complaint handling.

Vorteile:

Ease of using is the best feature and promptness from the team.

Nachteile:

dialler report preparation time takes long at our end. it should be easy to generate through software features

Abhinav
AVP-IT in Indien
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Nice Product

5,0 vor 5 Jahren

Vorteile:

This product has the most advanced features for Agents and Admin

Nachteile:

Still has limited functionality . Agents cannot monitor them selfs at all levels.

Rati Prakash
Team Leader in Indien
Gastgewerbe, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

-

4,0 vor 5 Jahren

Vorteile:

Reporting Work- Log in, Break, call report

Nachteile:

No segregation of Missed calls. Have been asking this for last 1 year, but no result

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A perfect product

4,0 vor 5 Jahren

Vorteile:

The ease of use is the best thing that we liked about the product.

Nachteile:

I believe the communication channel can be improved.

Amarpreet
Amarpreet
Product Manager in Indien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

amazing experience working with the team

5,0 vor 5 Jahren

Kommentare: Going well and hope to be same for the future as well

Vorteile:

When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.

Nachteile:

I wish they can have their own CRM, we are facing the issue in integration with CRM.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Performance

5,0 vor 5 Jahren

Vorteile:

Accuracy and Appropriate data avaialable in detail

Nachteile:

Slowness experienced and sync will take time

SWAPNIL
Manager IT in Indien
Medienproduktion, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Worth using Kookoo Cloud Agent

5,0 vor 5 Jahren

Kommentare: It is good so far.

Vorteile:

Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

Nachteile:

No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.

Ashish
System engineer in Indien
Informationstechnologie & -dienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good service

5,0 vor 5 Jahren

Kommentare: incredible experience working with cloud calling

Vorteile:

Time to time service , good support , nice communication

Nachteile:

Nothing. there is nothing worst in it, service is good

Praveen
Senior Developer in Indien
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Time Saving - Easy To Use

4,0 vor 5 Jahren

Kommentare: Good

Vorteile:

Seamless Integration with CRM and Bulk calling

Nachteile:

Connectivity - Telco connectivity issue are there as you will be given shared PRI.

Narendra
IT Officer in Indien
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It is very simple and easy to use

4,0 vor 5 Jahren

Kommentare: All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.

Vorteile:

The CloudAgent is working fine, there are no hanging issues with this software.

Nachteile:

There is some bug in this software because of some time calls not connecting.

Kashmi
Software Developer in Indien
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Call center Software

4,0 vor 5 Jahren

Vorteile:

Product is Excellent, especially AI,Good for any organisation

Nachteile:

Came up with nothing , which i like the least.