Primo Dialler Erfahrungen

I am very much satisfied with the service and find their support team ridiculously great!

Kommentare: Increased contact rate, efficiency, productivity and fast return of investment

Vorteile:

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Primo Review_KwalklickLLP

Vorteile:

- ease of access - less human/user intervention - more automated - extensive reporting capability - acceptable call:minutes aggregate ratio - good support team

Nachteile:

- wallboard has too much color - expensive for small/medium startups, should consider pricing

Support Staff Unhelpful and Too Time Consuming

Vorteile:

The Pros of this software wasn't experienced.

Nachteile:

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere

Very easy to use and very cost efficient. A new industry leader

Kommentare: Very positive. 24 hour support always available and there to help and assist whenever I need.

Vorteile:

Its very easy to use and is really cost efficient compared to other systems out there

Nachteile:

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Excellent Dialler

Vorteile:

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Nachteile:

No cons at all the company is great and good price compared to other dialler systems i looked at.

Dialler Review

Vorteile:

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Nachteile:

As far as their services are concern nothing which i can think off.

Best Dialler System

Vorteile:

Easy to use and the support team is really reliable and offers support immediately

Nachteile:

have not had any issues yet with Primo, the support team are always ready to assist

Excellent. The guys are awesome!

Vorteile:

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Very smart dialler tool our team use it with ease

Vorteile:

Very Agile, interactif and fit perfectly every BPO needs We like the flexibility of its options and the open choice of customizations

Nachteile:

I recommand 100% Primo to every Professional that need a dialler Very reactive helpdesk service also available 24/7

Primo

Kommentare: Increase in appointments booked and really getting the best from our staff and data

Vorteile:

A really Easy to use dialler with easy set up and a pay as you go option and great back up from the support team

Nachteile:

There’s nothing I dislike about it. It’s basic but does the job we need

Great Support Team!

Kommentare: These guys are great! [SENSITIVE CONTENT HIDDEN] and the support team make selling and using this product very easy and stress free for us ......[SENSITIVE CONTENT HIDDEN] is possibly the most positive person I know, nothing phases him! :-)

Vorteile:

Easy to use, and fully customisable. We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease. Given the current pandemic, deployment can be done remotely, as with the training (thanks [SENSITIVE CONTENT HIDDEN] !) - the dialler is also geared up for use on mobile phones for home workers, which is something that is essential to our client base at the moment.

Nachteile:

Call rates could be cheaper ;-).

An excellent dialler, exactly what my call centre needed.

Kommentare: Primo's handling of everything from initial lead, to demo, right through to after care have all been extremely professional and have helped our call centre grow.

Vorteile:

The software is easy to use and my agents took to it with ease. Any questions we had were dealt with efficiently by Primo's support team. Having the ability to switch to a mobile friendly solutions puts my mind at ease during this ever changing pandemic.

Nachteile:

Visually improvements could be made to make it look nicer.

A Diamond in the rough

Kommentare: The customer relations Manager [SENSITIVE CONTENT HIDDEN] as well the development team has been there steep by step and gone above and beyond with assisting in our needs to customize. I would say to all those looking for a call center product to get on board with PrimoDialler .

Vorteile:

The call quality and connect rate drastically improved from our current vendor. The customer support and development team have provided non-stop top quality for our customization needs. The pricing for products has provided 75% savings compared to our current vendor. Easy to use and our agents love this new and emerging product in the world of telecommunications.

Nachteile:

There is nothing I can say that i didn't like.

Review

Kommentare: This is probably my favourite dialler software after working with quite a few - everything is easy to access and the layout is simple which makes training new agents really easy. Also, by FAR the best customer service I've ever had from a dialler company! All the agents are extremely friendly and get the job done without hesitation. Thanks guys!

Vorteile:

How easy it is to run daily and weekly reports

Nachteile:

The occasional carrier flaws, but these get sorted fairly quickly

Best software which we using for my Homeworkers in this pandemic situation

Kommentare: I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telecalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers .
I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Vorteile:

I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telcalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers . I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Nachteile:

Nothing ,everything is available I dont think any cons available its my personal thinking

The team and the dialler is exceptionally Innovative and efficient

Kommentare: It is cost effective and help us as acompany to get more calls tractions.

Vorteile:

It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world. Finally, you can get your own customized the way you really want it with few additional payments to no charges.

Nachteile:

Nothing.Everything about the dialler are magnificiently effective.

Brilliant software for all your call center needs

Kommentare: Absolutely brilliant to be fair from start to finish, the support team are there when you need them and who ever you get through to is as helpful as the last person you spoke to. The system is very good as well and does what its suppose to. Big shout out to AJ has been very patient and very helpful when i needed him.
Keep up the good work team Primo!!!

Vorteile:

Very easy to use, My first time using a software like this on the admin side and I only had to call support on some very technical issues eg new head set on my home computer, I called support and got through to AJ and he made sure I was set up and stayed on phone to help with other niggly bits.

Nachteile:

Theres no sms facility ?? Can we get this ??

good attention

Kommentare: good customer service attention, nice and clear wallboard and functionality, if issues where fix and never happen again will be great

Vorteile:

customer service pay attention to resolve any issues ocurred

Nachteile:

some issues happen more than once, although they are solved every time gets to happen again

Amazing call quality, service and installation

Kommentare: Extremely pleased

Vorteile:

Very simple to use and to set up, very cheap a flexible package, with onshore and offshore offering

Nachteile:

Nothing, we have no complaints at all about the product

Best of the best

Kommentare: Primo is half the cost I was spending with other company’s and the customer service is unmatched

Vorteile:

The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue

Nachteile:

Haven’t found anything yet however a more robust crm would be useful

Excellent

Vorteile:

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Nachteile:

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Best dialler software on the market,

Kommentare: Great ,can't fault the product or the team behind it.

Vorteile:

The support is amazing, I have used many different kinds of software but have never come across support like this. They have a team of people ready to help you and deal with any problems. Dialler is very easy to use and very bespoke to your needs.

Nachteile:

Nothing as of yet, haven't had any problems.

Rapid Setup Crystal Clear Calls

Kommentare: Every good advice and guidance prior to signup

Vorteile:

Installed from contract and DD setup in one hour 👨🏻‍💻 in my eyes that rapid Good clear calls problems very good customer care

Nachteile:

Back end software can be a little user friendly

A FRIENDLY DIALER

Kommentare: I've been using many types and kinds of software, and PrimoDialler is new to me, at first I'm quite awkward because I dont know how to use, but in just an hour I can utilized it, just the basic of course. And the information especially in reporting, I can easily access it.

Vorteile:

I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.

Nachteile:

i cant say anything, i like it. Really!!

Great

Kommentare: Perfect

Vorteile:

Easy use of the product and great service.

Nachteile:

None. I don't have any issues or dislike of the product