TapMango Erfahrungen

A very interesting software that allows you to organize your client portfolio

Kommentare: Tapmango is a software that revolutionized our interaction with customers and investors. Loyalty is a commendable value that must be maintained with much effort, permanently seducing users and customers, and Tapmango has made it a reality, keeping the customer captive of our new products.

Vorteile:

Tapmango, has revolutionized the management of clients in my workplace and reasons have ample: - Creation of customer loyalty program through promotions, new products, new shipments and nationwide distribution form. - Develops a detailed program based on the customer experience with our GLI products and new investors. - It is quite customizable, creating a more efficient categorization of our clients.

Nachteile:

I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software

Ok experience

Kommentare: I give them a 6. Services is good, I feel customer service is good but once you have the service I feel like there is no more communication to improve or ideas. Once they have you they are good.

Vorteile:

How they stay in touch with our customers

Nachteile:

Once they set u up they forget about you.

May have been a great product, but we couldn't even get through set up

Kommentare: We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries.

Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk.

Vorteile:

I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

Nachteile:

The user interface could be a bit more user friendly.

Tap Mango rewards and online program review

Kommentare: We were brand new business operating a sandwich store. The effective online ordering through our Clover point of sale system is very convenient and works well so far our customers love the rewards program and as we learn to enhance it, we believe the options are great and will greatly enhance our business.

Vorteile:

Everyone I dealt with was very professional, informed and very helpful. In addition, the services and product meet our needs of our business. We are in the early stages, but so far we are very pleased.

Nachteile:

Nothing I like the least at this point everything has been great

Tap Mango review

Kommentare: Overall, Tapmango is a great service, but they need to improve their integration with certain POS systems, particular for online ordering to be 3D secure.

Vorteile:

Customer Service is prompt and generally helpful.

Nachteile:

There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks.

Highly Recommend

Kommentare: We love TapMango. Each process has built on the next for the most successful outcomes and the staff have all been amazingly helpful.

Vorteile:

What I like most is the ease of use and the customer satisfaction it brings. Our customers love to build up their points and never miss a chance to sign in.

Nachteile:

The only wish I have is that it could work with our companies POS, as it is custom to what we do.

Underground Nutrition Tapmango

Kommentare: It’s a been a great experience to have tapmango as our rewards system. [sensitive content hidden] is a great help in everything that we do. He helped us integrate our Shopify & clover together for our customers to have a much better experience

Vorteile:

Being able to see all my reports of my different customers! I love that tapmango is always here to help me.

Nachteile:

Not much to say that I don’t like about tap mango!

Tap Mango - Loyalty program

Kommentare: It is a great experience overall and it has helped bring in customers to my business and also allows me to provide offers to customers who have not been in for awhile. However, I wish they wouldn't set a limit on how many sms messages and emails you could send without being charged after that limit.

Vorteile:

I love the convenience, features, and the support is great

Nachteile:

I really dislike the limit on sms and email messaging. I find that If you are successful at getting your customers to sign up to your loyalty program you will be penalized by paying more for sms messages and emails

Loyalty Program for Customer Engagement

Kommentare: The platform’s features, like automated rewards, SMS campaigns, and branded apps, make it easy to provide a seamless and engaging experience for our clients.

Vorteile:

What I love most about TapMango is how easy it is to set up and use. The platform is incredibly user-friendly, making it simple to manage our loyalty program and engage with our customers. The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.The support team is also fantastic, always available to assist with any questions

Nachteile:

The pricing could be more flexible for smaller businesses, as it may feel a bit steep initially. That said, once everything is up and running, the value it provides outweighs these minor challenges.Also the loyalty app is only available on ios for now and wish they would roll out to Android users as well.

Streamlined

Kommentare: The responsiveness and use and is very helpful. The app is very streamlined, helping us monitor our customers and put out important campaigns and promotions for our company.

Vorteile:

The responsiveness and ease in getting things done

Nachteile:

The aesthetic of the website is ugly and a little chaotic

Not designed for clothing Boutiques

Kommentare: All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

Vorteile:

* Customer service is top notch! * All the possibilities for the software has great potential. * There is no other customer rewards program like this out there.

Nachteile:

It is NOT easy to use. We have an online store as well as a physical location. *Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. *Customers are having a hard time connecting to our store on the tapmango app to view their rewards. *The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? * Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

Tapmango is a must for our business

Kommentare: We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped our business with retention and understanding marketing analytics.

Vorteile:

We love that we can launch marketing and promotional campaigns with ease. If we have too much of a product, we are able to tailor the campaign to push an item for a promotion or sale. We also like to send out messages for days that we are closed for holidays.

Nachteile:

I don't have any major gripes. At times, it can be little fussy for the client device and they can accidentally send points to the wrong client. Otherwise, I do not have any complaints.

Tapmango is excellent!

Kommentare: We're able to effectively communicate to our customers when we are running sales. The auto campaign keeps customers engaged and reminded about our store without being intrusive. This program allows our customers an exciting and interesting way to earn discounts.

Vorteile:

We have tried several of the popular rewards programs for our business, but none of them compare to TapMango. Our customers absolutely love the program, and the program is very easy to use. When we send out a custom campaign for a sale, our sales numbers spike significantly. This program easily pays for it's monthly fee inside of the first few days of each month. I highly recommend TapMango.

Nachteile:

TapMango is still a smaller company, which means that the service is always very quick and tailored to your specific account. This also means that they don't yet have official featured integrations with some of the big name POS software companies. I know they are working hard on this though, and it will get there.

the best loyalty software

Kommentare: it has been great! i own a juice shop called Salubrious Juice & More and we grew with this software. I love the ease of use and how much I can customize anything i want.

Vorteile:

easy of use and how much you can do with this.

Nachteile:

I am not sure if there is anything i do not like about it.

Made my clients happy, but not my bank account

Kommentare: I brought the program in to thank my clients and reward them. I do not think I had any ROI or referrals of new clients because of it.

Vorteile:

At customer checkout, the instant win option was a big hit. Also the automated reminders for birthdays and next appt s.

Nachteile:

It is a very customizable program and you must give your self adequate time to fully plan out what incentives you want to offer. If you are not watching carefully, you could end up losing a lot of money. For example, we gave $5 off each time someone signed up for the rewards program and that added up to a lot of money. I wish I had instead offered bonus points or something else that would bring the customer back in. I assigned point values to every product and service purchased and this integrated with our checkout software (square) at checkout but for online purchases, I had to manually add points to the profile. TapMango reached out to me several times to check in and offer help, I was just too busy and let it run itself after I did the initial set up with the service rep. I did not monitor what it was costing me or assess if I was getting a good ROI. When we closed for COVID I stopped using TapMango and am not sure if I can afford to bring it back. Bottom line - wonderful product if you take the time to see how it will impact your bottom line over time. it is a good tool in the right hands.

Excellent customer support and once figured out, easy to use.

Vorteile:

The quickness data is transferred is extremely useful. My last system would do an update every 24 hours, which made it difficult to quickly reference or correct errors. The staffs ability to assist with questions and concerns is excellent. There is never more than a few minute wait in line and a quick solution to any problems that arise.

Nachteile:

There should be more videos on the YouTube channel to educate and assist with the full capacity this software offers. I spend most of my time learning from YouTube tutorials and wish there was more TapMango videos to learn from. Compared to what I have spent with previous rewards systems, I feel Tapmango is a bit overpriced. To resupply key tags seems to be outrageously priced, so we have decided not to use them anymore.

So many ways to reward Customers!

Kommentare: There are so many different things that you can do on a regular basis to keep customers coming back!

Vorteile:

I love how it is tailored to my company. If i want to make a change, add a feature, or if I am just having trouble figuring something out, there is someone there to help me all the time! I have never had an unanswered question! There are so many different ways to reward your customers, from automatic texts when they haven't been in for a certain amount of time, to sending out specific promos and vouchers to get them back in sooner. The birthday gift is a huge hit as well! We just give out something small. But Customers love it!

Nachteile:

The only con that I would have is the trouble I had in the beginning with the tablet not staying charged. But a new cable that I got sent for free and staying diligent to make sure my staff turned off the tablet at the end of each day made a 100% improvement.

TapMango Rewards Program Review

Vorteile:

I find that our customers enjoy the Rewards and features associated with TapMango and it brings them back for more purchases.

Nachteile:

The backend is a little difficult to use at first but Customer Support has been very helpful with the process.

Pleasent

Vorteile:

It is user-friendly for staff and customers. As administrator, i get lots of useful data and reports.

Nachteile:

I need a good quality sticker for the front door glass, the sticker they provide is very low quality

Great option for Rewards Program

Vorteile:

Worth the investment to have a great rewards program. Love sending out text to customers of new sales. Sends out birthday coupons and incentives if customer has not been in store for a period of time.

Nachteile:

Wish I could incorporate within my POS so everything is tracked there and not thru 2 separate systems.

Great Service, wonderful customer service at a valued price!!

Kommentare: This system is a breeze. Great customer service, fully customizable for your business needs. If you have any ideas the customer service team will help you make them a reality. Tapmango is a must to stay competitive in the every growing business world. Don’t waste anymore time you won’t regret it

Vorteile:

Fully customizable around your business needs. This is a great CRM software designed to get your customers back through the door. Take away the guess work and know your return. Customer service is super friendly and always available.

Nachteile:

Nothing bad to say. Everything works as intended...

Tap Mango Review

Kommentare: My overall experience has been detailed in the above two captions.

Vorteile:

The word "did" implies I no longer use the service. That is false, we still use the service, we are still satisfied and I cannot pinpoint 1 thing to like the most. The service as a whole is exceptional.

Nachteile:

Again in this case "did" implies that we have moved on, we have not moved on, of I were dissatisfied I would have moved on, alas we are not, so we remain loyal to Tap Mango.

Great company

Kommentare: Really great! They’ve been amazing through the whole covid shutdown, helping implement new ways to drive business.

Vorteile:

The customer support is amazing, always available when you need them.

Nachteile:

Takes a little time to learn how to use the platform.

CoCoMo Bubble Tea - TapMango & [SENSITIVE CONTENT HIDDEN] are wonderful!

Kommentare: We absolutely love our account representative [SENSITIVE CONTENT HIDDEN]! She has went over and beyond when we were integrating our new register at the new location. She still checks on us regularly to ensure we have no problems and are aware of new changes and that we are using TapMango to its fullest potential.

Vorteile:

TapMango gives us a more direct way to reach our to our customers with specials and promos (via text). Tap Mango also gives customers a fun interactive experience with the instant win gave. Customers also love the key tags that can be set up to access their rewards faster!

Nachteile:

The integration with our Toast register.

The future of customer engagement!

Kommentare: Always fantastic!

Vorteile:

Feature rich and very customizable with many logic controlled actions.

Nachteile:

The learning curve was steep, but if you want features it was worth it.