Join It Erfahrungen

The most amazing customer service I've ever had!

Kommentare: Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it."

Vorteile:

They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields.

Nachteile:

Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point!

ACTUALLY FREE for small organizations and truly functional!

Kommentare: The plain-but-functional free version got us up and running pretty fast. I haven't had much experience yet with back-end management/monitoring of members, so I can't comment on workflows, but I expect them to be pretty good from what I can see.

Vorteile:

The only actually free membership management software I found for tiny nonprofits (under 100 members). If we grew out of our tiny size, I would likely get a paid version of Join It. It was smart and generous of Join It to offer a truly free option. Sure you don't get all the fancy features, but even the stripped-down feature set is truly functional. It was pretty easy to get up and running and integrate the service with our (Wix) website.

Nachteile:

There are a few tweaks that could be done to the back end to make it more intuitive where users go to access various settings and things. For instance, the membership type description is not shown on the summary of the membership type. One has to know to click EDIT DETAILS to make updates. There was no ability to include graphics with the membership types to spiff up a membership page on a website, though I think I have discovered a workaround by designing my own page and linking graphics/buttons to the URLs individual membership types (glad Join It includes those!).

Free Trial

Kommentare: Club membership of a voluntary organisation is always a problem. I'm looking for some way to consolidate all the bits and pieces various members are storing. With this programme I think I will be able to do it. The Support service is excellent and [SENSITIVE CONTENT HIDDEN] has been very patient with my queries!! I will write a further review when I've had a bit more time with it!

Vorteile:

It seems to have the features I am going to need, but as I am still trialling it I can't really give a full evaluation.

Nachteile:

Haven't yet had a chance to try all the features.

These JoinIt Folks Thought of Everything

Kommentare: I now know of only 2 membership management companies - JoinIt and Others. I am struggling to name what it didn't solve. I'm normally reserved on reviews but this one deserves a bit more than my normal polite comments. Exceptional experience.

Vorteile:

Incredible simplicity, versatile application across all my services , the digital membership card is what brought me to them and then l found membership management paradise . Best in class for flexibility. 6 stars in my book. You guys are not visible enough, though. It took me 2 months to find you and yet, you are the best thing on the market without the pizzaz. That offline payment toggle is a gem, it fixed my headache for African countries that don't have credit /debit cards. I was contemplating going part manual for offline registration then you cured that by actually allowing me to use joinit as a registration and prospecting tool. [SENSITIVE CONTENT HIDDEN] and team, you guys are geniuses. You actually did think of everything and if it's not yet there, I'm sure you are already thinking it

Nachteile:

Paypal is a necessary evil. You could add that if you can.😔 WhatsApp and telegram integration is a must. I want to see just my brand on my links. Although the effect is minimal, the joinit branding tends to make us look like we are using a freebie. Although i already forgave you for it because you got everything else right. Any chance there will be an offline USSD link to cater for Africa's Wi-Fi-less citizens who would end up spending more than their subscription payment just to register themselves? I know it's there, it's completely whatsapp or SMS based. It would be nice to have that too

Great choice for membership management/payments for small organizations on a limited budget

Kommentare: What is most outstanding about JoinIt is their customer support. I manage 100+ Software-as-a-Service installations in my professional life and have never experienced better customer support than what JoinIt provides. Almost instant responses to tickets by super-knowledgeable staff, problems resolved very quickly, whether they're issues I caused or perhaps the rare problem at their end. Kudos to JoinIt.

Vorteile:

Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!)

Nachteile:

Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists.

Saved!

Vorteile:

After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour.

Nachteile:

I'll let you know. Would rather have not paid out 12 months up front.

Good product on it's way to a great product

Kommentare: Love this company! They have been very helpful with problems and giving me ideas for implementation in our organization.

Vorteile:

This software is very easy to use. It's not as feature packed as some software, but, it's very useful and features are being added as time goes on.

Nachteile:

Lack of reports. This is a problem with a lot of online software

Very pleased with the platform

Kommentare: While exploring the platform, the customer service was fast and courteous. Clearly, this team has spent a lot of time developing this system that works so well for a non-profit.

Vorteile:

It totally manages enrolment of new members and is easy to navigate the membership data.

Nachteile:

Haven’t found a con yet. So far, everything works as advertised.

Membership Made Easy

Kommentare: It was so exciting to see the first renewal payment come in, from a reminder notice, and the person even upgraded their membership! Reminders are something I didn’t have time for and the software has made this automatic. I also have to say that the customer service is incredible, even on the free version. The tech support staff get back to you quickly with thoughtful and detailed advice for whatever problem you’re experiencing, and tailor it to your situation. This is really surprising for a free product.

Vorteile:

I’m volunteering for a tiny nonprofit, and love how easy Joinit is to learn and use, even with the very limited time I have for volunteering. I also really like the attractive layout. Both differentiated it from the other programs I looked at, which were clunky/unattractive and seemed complicated to onboard. I love that I can set up a varied membership structure (ours is pretty complex) that allows our members lots of options.

Nachteile:

I think the address should be an available field in the free version. (You can import/export addresses, but not edit them on screen.) It’s a standard field all membership organizations use, and collected at the point of sale. However, the pricing is reasonable enough that I am optimistic that new memberships will soon make the paid version pay for itself.

Great customer service & Great software

Kommentare: We offer monthly memberships at our car wash but before we didn't have full control because the company in charge was handling everything. Now we can control and monitor all members easily using this software.

Vorteile:

Ease of use, great value of money, several features and integrity with other companies

Nachteile:

The idea of the software is made to be general and not specific to one industry, so at one point you might be limited but my issues were solved in other creative ways

Join It Review

Kommentare: The experience has been very good. Join IT has a very fast ramp-up at a reasonable price. There is no pressure, with can not be said about all app in the membership space. Some apps wanted $1,500.00 just to import your data. Join It is so easy you can do it yourself.

Vorteile:

Join It is very simple to set up and use. Much is easier than other membership software I tested. We were in action in two days.

Nachteile:

The membership categories are easy to use, but graphically they are quite different. More expensive membership apps can provide a single widget that allows new members to select different levels, price and billing options. Join IT provides a menu where you select the level you want, select and start entering the information. We have 22 different levels, the list gets long and would work better with a widget that offers all the options.

Great Value, Highly personalized service, Right Size of Features for Small, Growing Association

Kommentare: Fantastic and responsive service, very functional software. Highly recommend for small, growing orgs on budget.

Vorteile:

The value is exceptional, in terms of features to price ratio, and the features are the right size for a small, growing association.

Nachteile:

There are features that would be good to add, and having a bit more CMS-type of functionality would be a good addition, and could be tiered in pricing as add-ons.

Perfect for managing our Club membership

Kommentare: Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate.

Vorteile:

The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages.

Nachteile:

Ther are still a few usability issues that could be improved, particularly in the use of email templates

User Friendly

Vorteile:

It is so easy for members to register, pay and send records without getting confused. Many different people use our site everyday. I needed to call for support and was surprised at how fast the response was, my issue was resolved in a very fast friendly manner.

Nachteile:

I haven't run into any issues with this software yet, I'm not the one who set it up so I can't speak to that. I do use it everyday and am pleased.

Right price for the features we actually use. Very easy and user-friendly interface.

Kommentare: Our organization became more organized and felt more comfortable paying for the direct value that we were receiving.

Vorteile:

We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far!

Nachteile:

We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution.

Basic functionality for a reasonable price

Kommentare: An easy way to manage a Neighborhood Association. They were doing paperwork manually, handling paper check payments, and sending emails from personal accounts. JoinIt allowed us to wrap that all up into one solution.

Vorteile:

Very simple user experience for the general public that don't want a complex platform.

Nachteile:

I wish there was a bit more complexity between linking users as part of organizations - but perhaps that available in a higher-level package than we're using.

Join It is THE Membership Software Solution for Chambers

Kommentare: I first experienced Join It as a user with another association. I was very excited to bring it to my organization. For the first time, I can, at a glance, know where my membership stands, collect payment, and send confirmations.

Vorteile:

The aphorism Keep it Simple, Stupid, makes Join It genius. The best part of this software is helping members know where they stand in the organization. It can be very confusing to know what the status of your membership it. Join It makes it super easy and apparent.

Nachteile:

There is nothing that I do not like about his software.

Join it review

Kommentare: For the most part my experience with Join It has been positive but there are times I get a little frustrated by the little things that I am not able to do.

Vorteile:

Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable

Nachteile:

Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off

Great Membership Management Software

Kommentare: Provides an easy solution for managing Membership and handling all of our events using Eventbrite

Vorteile:

Easy to use. Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events.

Nachteile:

The product seems to do everything we need very easily. Can not think of any shortcomings.

Membership Renewals

Kommentare: great! would recommend to others

Vorteile:

Very easy to work with and user friendly;

Nachteile:

nothing bad about the software. We love it

JoinIt

Vorteile:

It is easy to use and the support staff are great. The team are open to improvements and continuously look to improve the user experience, which is a positive sign.

Nachteile:

There are some features that are missing but I am not sure if JoinIt is wishing to have those features in the programme. Perhaps it is too much of an investment for them.

Great Customer service

Vorteile:

user friendly for internal use; customer service was responsive to issues

Nachteile:

less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly

Happy Newcomer

Vorteile:

I really appreciate the accessibility of [SENSITIVE CONTENT HIDDEN] when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it!

Nachteile:

I joined the organization after JoinIt was chosen so I don't have a lot of perspective on this but I'm enjoying the process of figuring it out.

Easy!

Kommentare: I find it perfect for our needs and we like it a lot.

Vorteile:

Join It is easy to use, and the support staff is great. The interfaces are simple and it does the job that we need.

Nachteile:

Wish some elements offered more flexibility with some interface features (like posts).

Super helpful and friendly

Vorteile:

So far this product has proved to be very efficient, the team behind the software, very accommodating and friendly, and fast to help when needed.

Nachteile:

There is nothing I don't like about this software.