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MasterControl Quality Excellence Erfahrungen

Über MasterControl Quality Excellence

Die Software bietet eine vollständig papierlose und konforme Produktionsaufzeichnungsfunktionalität bietet, die die Erstellungs-, Überprüfungs- und Genehmigungszeiten von Dokumenten reduziert.

Erfahre mehr über MasterControl Quality Excellence

Vorteile:

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price.

Nachteile:

Requires very skilled and trained employees to execute the daily business processes. Lack of design / GUI customization.

Bewertungen zu MasterControl Quality Excellence

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,5
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,2/10

MasterControl Quality Excellence hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 391 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (391)

Deanna
Q&R Manager
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Implementation of Doc and Training

5,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Justin
Justin
Sr. Quality Assurance Associate in USA
Verifizierter Nutzer auf LinkedIn
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feature Rich and Compliant eQMS

5,0 letztes Jahr

Kommentare: Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS.

Vorteile:

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

Nachteile:

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Lutz
International QA System Administrator in Deutschland
Logistik & Lieferkette, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

7 successful years with MasterControl

4,0 vor 8 Monaten

Kommentare: We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding (neither by our ~global customers, nor any regulatory body like DQS, district government or even FDA).I feel secure and relaxed, knowing our quality documents are in a secure, validated system that I can access from anywhere, and that they sit in a system even our customers and the regulators themselves are utilizing!As a Pharma/MedTech logistics company, an electronic QMS system is a necessity and we are looking forward to utilizing more innovations with our imminent move to the MasterControl Cloud, especially because of the very promising AQEM solution!

Vorteile:

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Nachteile:

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Flexible & Scalable Modern Quality Management System

5,0 vor 2 Monaten Neu

Kommentare: Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections.

Vorteile:

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

Nachteile:

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

Jeremy
Sr. Manager, Software Quality Assurance in USA
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MasterControl

3,0 vor 8 Monaten

Kommentare: Frustrating more than anything, primarily relating the cons listed. I inherited the system in a state that would have worked well on a small scale during initial adoption, but was completely unmanageable at scale. After years of cleanup, it's working better for us, but the system still leaves much to be desired, and after 5+ years of using it 5 days/week, I can tell you not a day has gone by that we don't experience a bug. Fortunately, they're rarely critical. As stated in the cons, it gets a passable performance, though it could be easily improved if they took the time to do so.

Vorteile:

The best feature of MasterControl as a whole is the process module. Process module allows custom electronic form development and allows custom routing for those forms. While it can be improved, it's a great tool, and in my opinion, MasterControl and most customers are not realizing its potential, but we do. 80% of our records are generated in the process module.

Nachteile:

There are a number of factors that all seem to coalesce to create a system that can easily become unmanageable. Those are poor documentation related to best practices that isn't easy to find or well communicated by MasterControl, lackluster support, and an already confusing user platform with a generally poor user experience. There are number of small improvements that could be made that would greatly improve user experience, but MasterControl rarely seems to develop enhancements. I've used several versions over the years, and in most cases, the user experience got worse, not better. Providing clearer/more readily accessible documentation, better support and recommendations for admins during initial setup, and making some small quality of life changes would really go a long way. With that said, that software meets all baseline requirements in satisfactory way.

Brandee
QA Technology Specialist II in USA
Biotechnologie, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Quality tool/resource

4,0 vor 2 Monaten

Vorteile:

When comparing MasterControl Quality to our previous system, MasterControl is far more user friendly when it comes to searching for documents and overall organization of everything. The design is also more modern and nice to look at.

Nachteile:

There are some areas that are a little bit more difficult to navigate or that aren't as intuitive to users that are not as familiar with technology.

Anita
QA Process Manager in USA
Pharmazeutika, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Keep Your Business in Control with MasterControl

5,0 vor 8 Monaten

Kommentare: We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely.

Vorteile:

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Nachteile:

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Sara
Sara
Quality Systems Manager in USA
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Connected and Compliant eQMS

4,0 vor 6 Monaten

Kommentare: I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers.

Vorteile:

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

Nachteile:

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Phyllis
Senior Validation Manager in USA
Medizinische Geräte, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A complete eQMS system

5,0 vor 6 Monaten

Vorteile:

It's relatively easy to setup and use. The MasterControl team really listens.

Nachteile:

It is expensive, but on par with other systems. Still waiting for a validation module.

Nathan
Quality Department Manager in USA
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Document and Training Management Improvement from Paper-Based System

5,0 letzten Monat Neu

Vorteile:

Electronic records for training and document management have allow us to move through ISO and client audits in less than half the time required prior to implementation

Nachteile:

Certain solution (FBS) forms are clunky and difficult to program. Initiated workflows are not readily changed to respond to structural changes within an organization.

Keithania
Quality Officer in UK
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Dynamic Product

5,0 vor 2 Monaten

Vorteile:

It is capable of a lot and is a great multipurpose system.

Nachteile:

A lot of steps to do a specific action. Some of these steps can be removed or consolidated to make use more efficient and easy

Donna
Manager, Quality / Document Systems in USA
Pharmazeutika, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gold Standard for SUPPORT!

5,0 vor 7 Monaten

Kommentare: We have been using MasterControl for document control for 23 years. We added the Process module over 15 years ago, and created many custom processes for quality management systems. MasterControl assisted us with the development of the 1st system, and provided continued support throughout the years as we added more and more. We added the field based solutions to ensure industry best practices and to streamline validation process. When we experienced compliance issues with our previous learning management system, we knew the answer was to add the MasterControl Training system.

Vorteile:

MasterControl from Day 1 has let us know that we were part of the team! We have always been supported and knew we could depend on them on this journey for continuous improvement and greater compliance.

Nachteile:

As a long-time user, we have had open honest conversations over the years MasterControl continues to improve their products, and I know they listen to their clients.

Mitchell
QA Compliance Auditor in USA
Pharmazeutika, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Supplier Module

5,0 vor 4 Jahren

Kommentare: Overall not a bad experience. Wish the cost for classes was a bit less.

Vorteile:

The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical.

Nachteile:

The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters.

Brittany
Quality Systems Administrator in USA
Pharmazeutika, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Initial Site to Multiple Sites

5,0 vor 5 Jahren

Kommentare: I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Vorteile:

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Nachteile:

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Kornkaew
Quality system and Quality assurance in Thailand
Lebensmittelproduktion, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software for Quality system

4,0 letztes Jahr

Kommentare: Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.

Vorteile:

Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.

Nachteile:

For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.

Aubrey
Manager, Quality Systems in USA
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Increased compliance and efficiency

4,0 letztes Jahr

Kommentare: The overall experience has been great. The pros much outweigh the cons. We are looking forward to MasterControl expanding features even more and learning how to better use our existing ones.

Vorteile:

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

Nachteile:

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

Serenity
Quality Assurance / Compliance Supervisor in USA
Kunststoffe, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Daily User / Master Control Administrator

4,0 vor 7 Monaten

Kommentare: I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities.

Vorteile:

Master Control is a user friendly, real time data management system.

Nachteile:

There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough.

Lindsey
QA Supervior in USA
Biotechnologie, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Quality Excellence Review

5,0 vor 6 Monaten

Vorteile:

Like that workflows naturally mirror our quality processes

Nachteile:

Wish action item completion dates would automatically populate in capa

John
Applications Specialist - QMS in USA
Pharmazeutika, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MasterControl Quality Excellence in a heavily regulated industry.

4,0 vor 7 Monaten

Vorteile:

The ability to have all of our documentation in one place is vital. Especially in case of any regulatory audit.

Nachteile:

Bugs in the system create significant problems for end users. These bugs in some cases also eliminate the ability to use or even in some cases access features or utilities that are being paid for and are supposed to be included in the system. In most cases if the issues being seen are not able to be duplicated, there is no root cause which proves in and of itself to be extremely difficult to document and explain in a heavily regulated industry.

Jon
Quality Assurance Director in USA
Medizinische Geräte, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Quality Management System Software

5,0 vor 7 Monaten

Kommentare: MasterControl has given us a "one stop" approach for everything related to quality, documentation, and training. It keeps us in an audit ready state.

Vorteile:

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

Nachteile:

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Ashley
Quality Systems Manager in USA
Medizinische Geräte, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MasterControl QMS

4,0 vor 3 Jahren

Kommentare: MasterControl has helped cut back on the burden of a paper-based system across many areas of the business. We are continuously looking for ways to move our existing paper processes into the MC digital platform!

Vorteile:

Product is user friendly and was easy for the end users to adopt. The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.

Nachteile:

Classroom functionality does not integrate well with our business as it currently exists, we hope to see expansion on that platform in future upgrades. Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.

Robin
QA Documentation / Systems Manager in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Completely Connected

5,0 vor 3 Jahren

Kommentare: Having training tied to the SOP and linked to the Production Records for real time verification.

Vorteile:

MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint.

Nachteile:

Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great.

Vivian
Document control specialist in USA
Medizinische Geräte, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of MasterControl document module and processes module

5,0 vor 6 Monaten

Kommentare: Very powerful eQMS system and looking forward the AQEM to be implemented

Vorteile:

Being able to create form and design the workflow to reflect the real process is such useful tool and help QA and RA departments a lot in my company. Also great job in the annual upgrade! The updates in each year make the Mastercontrol easier for users to use and be able to do more functions in a better way

Nachteile:

There are too many steps and clicks if linking the document to e form is required

Brenna
Quality Engineer in USA
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I heart MC

4,0 letztes Jahr

Vorteile:

I love that MasterControl works toward being a one stop shop for everything quality.

Nachteile:

Troubleshooting can be difficult with less tenured front line service staff.

Åsa
Senior Prosess Application Specialist in Schweden
Medizinische Geräte, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

QEM review

4,0 vor 11 Monaten

Vorteile:

The seamless integration between process forms and the ability to link quality events, documents etc. This provides excellent ways of managing your quality processes

Nachteile:

Currently we are using FBS forms, and although they are built on best practice, it does not fully match our process. The forms are not flexible enough to adopt to our process. Needs a lot of procedural controls instead of being able to provide the user with system support.

Cody
Quality Control Development Scientist in USA
Biotechnologie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MasterControl Quality Excellence

4,0 letztes Jahr

Kommentare: Overall, my user experience over the past several years has been overwhelmingly positive.

Vorteile:

The document control portion of MasterControl Quality Excellence is a large portion of my daily work and has made this process easy and convenient for management on my end as well as users in our remote locations around the world.

Nachteile:

Increasing automation and decreasing repetitive button clicking processes would improve the overall user experience.