Raklet Erfahrungen

Efficient and User-Friendly Membership Management Software

Kommentare: Using Raklet has greatly streamlined our membership management process and improved our communication with members

Vorteile:

Raklet offers comprehensive features, excellent customer support, and a seamless user experience

Nachteile:

Sometimes some occasional glitches and limited customization options

Excelent platform and super intuitive

Kommentare: We could configure the whole forum, social network and fundraising in 24 hours. It was impressive!

Vorteile:

It's easy-to-use, has a good support team and is very flexible.

Nachteile:

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

Terrible customer service and you have to pay to use the main features.

Kommentare: I hope that Raklet have a look at their customer service.

Vorteile:

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Nachteile:

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Great platform, highly recommended!

Kommentare: Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Vorteile:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nachteile:

Nothing in particular. It works like a charm.

Great asset for our club

Kommentare: Raklet has been a life saver for us. We are able to communicate with our members in real time, manage events and membership dues, all with one platform.

Vorteile:

One tool to manage all our club activities.

Nachteile:

SMS. It started off easy but we have been unable to send sms messages since the change. We have money in the books but are unable to send messages.

Very Pleased

Kommentare: I'm building an online community for local business owners in a suburban town who have limited access to expert resources. It's a bit of a pet project right now but has the potential to turn into a solid little business with the huge number of very profitable businesses barely an hour outside primary commercial centres who are so disconnected from the "Wall St. / Bay St." crowd and have both REAL NEEDS & the WILLINGNESS TO PAY yet have been almost entirely disregarded, disrespected, and dismissed. Raklet seems uniquely positioned to support such a cause, and I find it very clear they're as passionate about the community component as they do the commercial side... that alignment in their values and sense of purpose with my own gives me a lot of trust, confidence, and optimism about what's to come.

Vorteile:

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Nachteile:

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.

Great Member and Event Management System

Vorteile:

Raklet makes it easy to keep track of memberships and renewals. The ability for members to pay with credit cards and the integration with Stripe for CC processing is key. The product has been very flexible and the support team is very professional and responsive.

Nachteile:

A minor downside is that it has a small learning curve to get started, but the Raklet team was there to help in getting all of our initial setup completed. Day-to-day administration is easy.

Does Almost Everything in the Right Price Point

Kommentare: A no-pressure sales process led to a supported system standup. Tracking and communicating with our contacts and members within a single system has greatly helped the organization's overall efficiency. I see a long relationship especially if we can figure out a Zapier integration without the 4x price increase.

Vorteile:

Allowed us to consolidate disparate systems under a single banner with a great price point for non-profits

Nachteile:

APIs (Zapier specifically) are under a more expensive price point Support is out of Europe and we're a US-based org so support is usually the next day

Great Management Tool for NGOs

Vorteile:

Raklet has significantly streamlined our membership management process with its comprehensive and user-friendly features. The software’s intuitive interface makes it easy to manage member information, track subscriptions, and handle renewals efficiently. The integrated payment processing system has simplified the collection of dues and donations, ensuring a smooth and hassle-free experience for both our organization and our members. Overall, Raklet has been a game-changer for our organization, enhancing our efficiency, improving member engagement, and providing a robust platform to support our growth.

Nachteile:

One of the main issues we’ve encountered is the inability to issue receipts directly from the platform after a member makes a payment. Having the capability to generate and send receipts would be a significant enhancement, ensuring a complete and seamless financial transaction process for our members.

Membership & Continuing Technical Education Software

Vorteile:

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Nachteile:

Feature limitations on artifact submission

Great software system at a reasonable price!

Vorteile:

The system is user friendly and customer support is outstanding!

Nachteile:

Getting new implementations or having to pay for them as Raklet is still a work in progress.

Good option for starting your own organization

Kommentare: We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Vorteile:

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Nachteile:

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Raklet is good software

Kommentare: Raklet is powerful and overall intuitive

Vorteile:

the software manages the activities from A to Z

Nachteile:

the summary of payments is difficult to read. the list is by payment date and not by activity payment

Very good for nonprofit CRM

Vorteile:

It allows us to handle a huge amount of members profiles (more than 15000) for an inexpensive monthly fee.

Nachteile:

I wish there was a way to apply a tag to more than a profile at a time

Propeller Club review

Kommentare: Good for the time being.

Vorteile:

Even though there is a distance and hour differences your staff is pro and helping a lot.

Nachteile:

Some of your procedures are not user friendly. And you are expensive for turkish market

I really like the application

Vorteile:

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems. I recommend it!

Nachteile:

Filtering could be a bit better. It is easy to use though.

Amazing platform for Associations

Kommentare: Totally amazed!

Vorteile:

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Nachteile:

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Highly recommended platform, easy to use.

Vorteile:

We're using Raklet as our CRM for our members and prospects. It's really powerful as we can use filters to create segments and tag people as we need. We can easily identify members more likely to donate or join our events. Reporting is really easy and we can get a lot of insights out of the platform. Highly recommended.

Nachteile:

I'd like to see more apps in the Raklet App Store.

First time member management user

Vorteile:

It is pretty easy to use and support has been helpful with issues we have.

Nachteile:

Some things take a little more technical skills and you almost have to code to make it work. But support has been helpful

Excellent support

Kommentare: Raklet gives us the "turnkey" platform we needed to create a meaningful Network. One on One contact between members.

Vorteile:

Easy to configure to your specific needs with all the tools provided.

Nachteile:

All my questions have been answer successfully up to now. No complaints at all.

Emt Auto

Vorteile:

It’s quite easy to use and setup, options for my local country currency which is great. Software is highly flexible and transparent with regards to future updates.

Nachteile:

I haven’t been using long enough to experience any negative issues that would be considered a con at this point. They are real clear with what can and can’t be done.

It allows you to manage all interactions with your society members.

Vorteile:

-You can use tags to classify the members. It allows you call them back when you need. -Organazing events and charging for the events much more easier.

Nachteile:

Social network can be improved with more function. It is just allowed you to message the other members.

Excellent Work!

Kommentare: As a non-profit, we've been working with Raklet for around 2 months now. Customer service is over the top! They've been listening to all our needs and accommodating, very quickly. System is very easy to use; quite user-friendly. They also constantly keep improving it. We look forward to continuing to work with them.

Vorteile:

Very user-friendly.

Nachteile:

None, so far.

User friendly

Kommentare: While deciding among different membership management systems, I think one of the most important things to consider is how much they are easy to use. Raklet has a very user friendly interface and there is no need to have specific knowledge. Also Raklet is very helpful for organize your network in your association.

Links Platform

Vorteile:

A great feature that this software has, is the event management check-in. And its functionality for sending the newsletters.

Nachteile:

It does not allow us to keep a record of Contacts of the people that are not members