Resbook-so easy to use.

Bewertet am 21.1.2019
Fern M.
Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Vorteile: Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Nachteile: I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi Fern,

We appreciate you taking the time to write a review for us. We also love working with you and look forward to a very long and healthy working relationship.

Kind regards,
The team at Tomahawk

No Direct Payment

Bewertet am 25.2.2019
Christine E.
owner and manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Vorteile: It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Nachteile: The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

Antwort des Softwareanbieters

von Tomahawk an 26.2.2019

HI Christine, many thanks for your review and feedback. As you know we are limited by what your local banks offer with regard to payment options.

I will have the team reach out to you to see if we can get more out of PayPal for you. We're also keen to see how we can optimise your subscription to minimise your costs and maximise your benefits.

Thanks again for being a great ResBook supporter and we'll continue to work hard to ensure you are receiving value.

A streamlined business for the little man

Bewertet am 25.1.2019
Paulina A.
owner
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind.
Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.

Vorteile: It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests.
Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.

Nachteile: There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?

Antwort des Softwareanbieters

von Tomahawk an 6.2.2019

Hi Paulina,

Thank you so much for taking the time to post a review. We truly appreciate it and hope our future developments assists in making ResBook even more easy for you to free up more time for your family and guests.

Great all-rounder

Bewertet am 14.2.2019
Charlotte M.
Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Vorteile: Online access to software, can check bookings and guest details from anywhere
Clear calendar grid
Easy to get started
Support in NZ in the same time zone as us.

Nachteile: Missing a few features that would help us including:
A "dummy" line in the calendar so that we can easily move bookings around
Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder.
Lack of a standard registration form for check-in
Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type.
Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Antwort des Softwareanbieters

von Tomahawk an 17.2.2019

Many thanks for your review. We really appreciate your support.

I'll ask the team to reach out to you as there may be confirguration options that will help with your Cons.

Thanks again for being such a great ResBook customer

Long term Resbook User

Bewertet am 9.2.2019
Nikki C.
Owner and Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Benefits are having everything in one booking system and linked to my other booking sites.
I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :)

Vorteile: I like that all my bookings are in one place, I can access payments and keep everything together on one site

Nachteile: It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help'

Antwort des Softwareanbieters

von Tomahawk an 12.2.2019

Hi Nikki,

Thanks for your review and for highlighting where we can improve.

You'll be pleased to know that we're rolling out a new online help system this week so that it is easier to use and find the answers you are looking for.

Please don't hesitate to let the team know when you are talking to them if they need to explain somethign more clearly. I appreciate we can get caught up in the "jargon" but we're always happy to slow down and explain if we're not clear.

Thanks again for your great review and for being a ResBook user.

MUST HAVE FOR ANY ACCOMMODATION PROVIDER!

Bewertet am 21.3.2019
Kimberly R.
Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook.

Vorteile: Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this.

Nachteile: All good. :-). No complaints. This is a very well thought out cloud based reservations management system.

Antwort des Softwareanbieters

von Tomahawk an 13.8.2019

Thanks Kimberly, we really appreciate you ongoing support and feedback.

Resbook

Bewertet am 25.7.2019
Trudy G.
Owner and manager
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate.

Nachteile: However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system.

Antwort des Softwareanbieters

von Tomahawk an 13.8.2019

Hi Trudy, thanks for your feedback. The team here remain committed to seeing how we can help you maximise your revenue and grow your business.

I'll ask one of our team to reach out so you can understand the improvements in V12 as we do believe these will save you money overall.

Resbook for caravan parks

Bewertet am 29.7.2019
Tracey S.
Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The experience overall is good. Have used better as described in cons.

Vorteile: It is user friendly, easy to navigate and upload to.

Nachteile: Limited forward views in calendar default setting. Size of pics to limiting. Don't like the booking of rooms. When room type is selected you have to enter the room number before it shows availability. Need to see room type availability 1st so you know which room number you can select.

Antwort des Softwareanbieters

von Tomahawk an 14.8.2019

Hi Tracey, many thanks for your feedback.

We have some great new features rolling out in the next 1-2 weeks that will address a number of your concerns I believe.

Keep an eye on the announcements within ResBook for updates.

Need a great Channel Manager?

Bewertet am 4.2.2019
Denise B.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: No double bookings!

Vorteile: We have been using Resbook for two and a half years and have to say it delivers all it promised! The most important feature is that it's reliable! Easy to use and reasonably intuitive. Good support when needed except it always happens to us at a weekend!

Nachteile: Think it's a bit pricey for small operators like us - 3 room B&B.

Antwort des Softwareanbieters

von Tomahawk an 5.2.2019

Many thanks for your review. The team will reach out to you and check you're on the correct version as you may be paying for more features than you need.

Compared to other leading systems we're very price competitive, so we're keen to make sure you're getting maximum value for money.

Coast House Bed & Breakfast

Bewertet am 13.2.2019
Warren D.
Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Hopefully the channel manager overlap problems have been resolved. I would like to see immediate seven day a week 24 hour support from Tomahawk ( Resbook ) as is available with Booking.com and Airbnb so as to resolve issues that may occur during after hours and on weekends.

Vorteile: Simplicity of use. Overall excellent software in all facets of the channel manager

Nachteile: Channel Manager allowing two separate Airbnb reservations to overlap existing confirmed Booking.com reservations.

Antwort des Softwareanbieters

von Tomahawk an 14.2.2019

Hello Warren, many thanks for your review of ResBook.

We continue to work with our Channel Management partners to improve the integrations and reduce to opportunity for double bookings, but these can be a side effect of multi-channel distribution.

Thanks again for your support and we'll continue to work hard to improve our services.

Resbook review

Bewertet am 2.2.2019
John K.
Owner
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This product and its introduction and support team have been awesome, thank you.

Vorteile: It is tailor made to the needs of a professional accommodation provider, and comes with competent and helpfull back up sopport.

Nachteile: No major concerns, we only had one issue that took some time to resolve, and that was getting the system to accommodate variable room rates for multiple stay bookings

Antwort des Softwareanbieters

von Tomahawk an 6.2.2019

Hi John,

Thank you so much for your lovely review. We appreciate your feedback and we look forward to having a healthy on-going relationship

It is OK

Bewertet am 7.2.2019
Jason B.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I will likely switch to another app however I am dreading switching over.

Vorteile: It links well with SiteMinder. The truth is there is not a whole lot that I like about it.

Nachteile: It is awful on a mobile​ platform such an iPhone.

Antwort des Softwareanbieters

von Tomahawk an 9.2.2019

Hi Jason,

Thank you for your review. We truly appreciate the time you have taken to write a review for us. We have the first stage of a mobile app for ResBook launched in the market with the full comparability being released mid 2019 where you will be able to manage your reservations using this app.

Thank you.

Regards
Tomahawk Team

Great customer service

Bewertet am 22.1.2019
William H.
General manager
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to setup and use for a small boutique hotel operation. Customer service is outstanding, especially our rep- very attentive to emails and timely with responses.

Nachteile: Lack of some reporting , would like some further booking data - ie being bale to run a report on when bookings were entered into the system.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi William,

Thank you for taking the time to post a review. We are currently working on implementing more reporting functions. We will be in touch for some feedback.

Regards
The team at ResBook

Resbook

Bewertet am 9.3.2019
Alison T.
Owner
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Vorteile: The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that.
The financial reports are good

Nachteile: * When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest.
* There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Antwort des Softwareanbieters

von Tomahawk an 20.3.2019

Hello Alison,

Hopefully you've been able to activate the new calendar but if not the team will be happy to help you. I'll ask them to reach out.

The issues with payments are often due to security enforced by the card issuers but again, we're happy to review how we can simplify this for you.

Thanks for your ongoing support of ResBook.

Highly recommend

Bewertet am 2.8.2019
Trude B.
owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use Tomahawk as my go to support system.

Vorteile: The ease of use and linking through to the crucial online booking systems world wide

Nachteile: I would like to see this more easily accessable to many more booking channel systems.

Antwort des Softwareanbieters

von Tomahawk an 14.8.2019

Hi Trude, many thanks for your ongoing support.

We'll be updating on more channel options next month so watch this space...

Support

Bewertet am 4.2.2019
Ray H.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Sorting out airbnb

Vorteile: The back up service is great. We have been working with Gabreila recently and found her quite amazing

Nachteile: top level of support is always there but sometimes difficult to get throughbut also have some that are

Antwort des Softwareanbieters

von Tomahawk an 6.2.2019

Hi Ray,

We appreciate your feedback and we look forward to having a healthy on-going relationship

Great Software

Bewertet am 17.1.2019
Verifizierter Rezensent
Reservations - Events manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been 3 years I am working on Resbook.
This is a well designed software for small capacity hotels / lodges.
Great customer service and value for money.

Vorteile: Easy to use and to set up.
Training for new staff members can be done on the basics in one day.

Nachteile: Missing a lot of reports for accounting and forecasting

Suits an accommodation business.

Bewertet am 19.7.2019
Minnie C.
Manager
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: 50/50 It has been ok but

Vorteile: Great, easy to read calender. Can't fault the support. Company makes ongoing positive changes to the system. It is probably a great system if you have an accommodation business. Easy to navigate the system.

Nachteile: It doesn't recognise day trips vs overnight stays. It is set up more for accommodation providers. It cannot create some documents that are necessary in the daily running of our business. i.e. boat manifest, meal numbers and dietary requirements. It does not have the capability to email tour specific information to guests/passengers.....you have to set up a generic email with all information and people have to work out which part pertains to the tour they have booked. Doesn't recognise a 2 night rate if it is less than double the 1 night rate. You can remove the 'check out date' from the confirmation email the guests receive.

Happy client

Bewertet am 21.1.2019
Kate K.
Office Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Rep has especially be fantastic to deal with from the start. Walking into this with no experience and completely unaware of what to expect, he has been patient and professional and tolerant. Thanks. It's appreciated and hope we don't cause you too many more headaches. Appreciate your commitment over the holidays too when you were also meant to be having a holiday.

Vorteile: The ability to see all bookings across multiple properties at the same time, requesting payments, manual payments and bookings and the history function against each booking so you can see what emails you've sent and what other actions have been made against the booking - great with multiple users

Nachteile: The time to link/ sync with booking platforms such has booking.com, but especially AirBnB.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi Kate,

Thank you for taking the time to write us a review. It has been our pleasure working with you and we look forward to a long and healthy working relationship.

Regards
The team at ResBook

Everything I need to do in one place.

Bewertet am 21.1.2019
Gillian F.
Resort Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's extremely helpful to have a booking system that invoices directly to xero, and the customer support from Resbook has always been timely and useful.

Vorteile: Easy to plan with, and communicates with xero, which is a big plus.

Nachteile: The booking interface for guests - it's not pretty.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi Gillian,

Thank you for taking the time to write a review for us. We appreciate it.

We have taken your feedback on board regarding the interface not being pretty. Have you tried the new booking calendar. We will be in touch to show you this soon.

Regards
The Team at ResBook

Review of Resbook V2 - An Older Version

Bewertet am 9.7.2019
Alex A.
Reservations Supervisor
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, we were happy with the functionality of Resbook, however there were a number of limitations we found frustrating around reporting capabilities. Important note is that we were using a very old version of Resbook, I believe there were two major upgrades available which we did not take up. So many of the issues we had with Resbook would likely have been ironed out with each upgrade. The support team was easily contactable and always helpful. We decided to move on as we operate both accommodation and tours and so need a custom system that could be tailored to suit a range of product needs.

Vorteile: Very clear calendar set-up that provided a quick glance way of confirming availability to guests on the phone.

Nachteile: The reporting function did not provide as much easily accessible information as we would have liked.

Antwort des Softwareanbieters

von Tomahawk an 13.8.2019

Hi Alex, many thanks for all your support over the years and we wish you all the best for the future.

Hopefully we can work together again in the future.

Old System, high price

Bewertet am 3.7.2019
Werner P.
Owner / Host
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
2/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We would stay longer because we know this program and it worked for us. We didn't use all the features as we have our very own organization as a double backup for bookings.

Vorteile: We have been using Resbook for close to 20 years because it was easy to handle and and after so many years you know how it works. The most important feature is that it's reliable.

Nachteile: Now, out of the blue the price went up about 300% without any changes. They talk about new system we haven't seen anything and we do not need more.

Antwort des Softwareanbieters

von Tomahawk an 13.8.2019

Hi Werner, we appreciate that our need to update pricing, based on the considerable new functionality we've rolled out, came as a shock.

Our focus remains on providing you the tolos and services you need ot run your business and maximise revenue. We believe when you compare us to systems offering similar functionality we are priced very competitively.

We wish you all the best for the future.

new user to resbook-impressed!

Bewertet am 31.1.2019
James C.
General Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: our forecasting is much more accurate and EOM reports can be turned out quickly.We are managing our channel manager more effectively

Vorteile: its easy to learn and seems quite logical to navigate

Nachteile: changing the date box could be easier, only minor though

Antwort des Softwareanbieters

von Tomahawk an 6.2.2019

Hi James,

We appreciate your feedback and we look forward to having a healthy on-going relationship. Thank you for your feedback regarding the date box. We will include this in our future feature requests.

Great customer service

Bewertet am 21.1.2019
Sandie D.
Manger
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The team made it very easy to get started and to get linked with the channels we were using. Bent over backwards to get things sorted for us. Bookings are now coming in faster than they previously were now customers can instant book.

Vorteile: Ease of use. Very easy to find you way around the software

Nachteile: Still not able to integrate with HomeAway and it would be good if we could use it for houskeeping ie: highlight after 5 days bookings for mattress protection changes.

Antwort des Softwareanbieters

von Tomahawk an 24.1.2019

Hi Sandie,

Thank you for taking the time to write us a review. We truly appreciate it and we love having you as a client.

We are working on several new integrations at the moment so please keep an eye out on changes.

Kind regards,
The team at ResBook

Coastal

Bewertet am 23.8.2019
Sally K.
Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Standard view on it.

Vorteile: Price, I like customer support, online booking system and ability to add services

Nachteile: Functions not being compatible with my business structure

Antwort des Softwareanbieters

von Tomahawk an 26.8.2019

Hi Sally, many thanks for your review. We'll ask the team to reach out so we understand what features don't suit your business so well.

Thanks again for you ongoing support