FACTS Erfahrungen

Excellent product for a VERY niche market

Vorteile:

RenWeb is School Information System software. It allows the user to take attendance, track grades, generate report cards, as well as a HOST of other features. Very feature-rich. In years past, RenWeb sort of lost its way with not really understanding who its core customer was - K-12 schools. After the acquisition by FACTS, RenWeb has really turned the ship around.

Nachteile:

I do not like that FACTS is completely re-branding RenWeb as FACTS SIS. It doesn't sound as good. It looks like they're admitting failure. My preference would simply to be a major revision overhaul and re-branding with the same name.

Exceeded expectations

Kommentare: After initial setup, usability and reliability are better than expected.

Vorteile:

FACTS handles tuition billing. collections, and integration with Quickbooks Online.

Nachteile:

Some features are tricky to use, but we are able to adapt to the software in order to achieve desired results.

An Incomplete Design

Kommentare: While we've only been using it for a few weeks at this point, it seems that the software design lacks a clear plan and doesn't offer the tools and features that schools need. Everything from a clunky integration with Google Classroom to "hyperlink blue" text that isn't clickable makes this software lacking in features, usability, and design.

Vorteile:

I liked that it has theoretical flexibility to meet school needs.

Nachteile:

Despite the theoretical flexibility of the platform, it's plagued by poor design, dead ends, and does not meet the immediate needs of our faculty or staff. The front office has indicated that the attendance tracking is a nightmare. As a teacher, it does not have logical tools that allow easy navigation; rather, each tool requires a separate click and opens a new tab. That's just poor design.

Constantly improving software for schools

Kommentare: We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment. Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time. Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through. They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly. Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps. We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Vorteile:

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue! Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Nachteile:

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version). Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Powerful software but slow to innovate and address issues

Kommentare: I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use. What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb. There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

Vorteile:

One stop shop for multiple software applications

Nachteile:

Slow to innovate, expensive add ons, frustrating software functionality

Renweb

Kommentare: My experience was not very positive as I had to continually help people try to figure out how to do something. Then they would come up with an update and that would all change.

Vorteile:

I thought the pros of Renweb was that it was a starting point. It had lots of features that you could purchase and lots of options.

Nachteile:

I think the software was not extremely user friendly. It was hard to navigate and they just needed a UX designer to go in and update thing. There were various versions that people were using that made things complicated. Also they make it so you can't pull your data out easily.

Solid Software; Sucky Support

Kommentare: FACTS has been a good cloud-based replacement for our aging SIS hosted on our local server, and has had all the features we need. However, the support has been so lacking it threatens to overwhelm an otherwise solid product.

Vorteile:

Integrates easily with our website and Google classroom; robust SIS and communication tools. Better than average school accounting features. Reliable cloud access.

Nachteile:

Technical support was agonizingly slow and frustratingly unresponsive. It took months of calls to get our school calendar to not show multiples of all recurring events and our customized school app continues to experience delays due to slow responses from tech support.

We use Renweb for our new student enrollment, applications and grade processing.

Vorteile:

Renweb has a key feature where it stores emails sent to parents for the past 6 months. This is helpful when trying to track who emails were sent to.

Nachteile:

There are glitches in the system. It is hard to get technical support for issues as most time the IT department does not understand the issue.

Facts site

Vorteile:

What I like most is, it keeps student information, up-to-date, and accessible

Nachteile:

There’s nothing I like least about the site

Report card emails are good

Kommentare: It may not completely be RenWeb's fault that I don't care for them but a combination with the schools that have used it. I have had my children at two different schools who both used RenWeb and I have never figured out what the heck we are supposed to use it for. We get weekly automatic emails that generate our child's report card which is clear and easy to access but the site itself is confusing and not easy to use.

Vorteile:

Report card emails are clear and clean

Nachteile:

Navigation is frustrating and confusing I don't fully understand its purpose Clunky program

Customer support is very helpful. Some functions in program are cumbersome and frustrating.

Kommentare: Online access to account and payments for our families. Tracks their payment plans so we don't have to.

Vorteile:

I like being able to take payments online or at the school and credit manually. I like that families can choose their own payment plan (per our setup).

Nachteile:

Families find it frustrating if they are not online a lot or don't pay bills online. Paper invoices often get lost in mail. Also, I don't like that late fees are not charged when the payment is late. All late fees are added at the end of the month, even if the person was late as of the 20th. This gets really confusing if the family pays after being late but prior to late fee addition.

Not very reliable and customer support is weak.

Kommentare: Helped us get through a time when there were not many other alternative solutions.

Vorteile:

They are always coming up with new features and they finally made web browser based user portals.

Nachteile:

The software is normally pretty bad. The web browser interfaces are very different among different browsers. There always seems to be an issue with the reliability of data entry/access or some sort of new technical issue that they can't determine the cause to or replicate the issue for when you call support.

RenWeb

Kommentare: I enjoy using this software, but I would enjoy a short training lesson to learn how to access the website's other features that I am unaware of.

Vorteile:

What I like most about this software is that I can easily access students' information when needed. I can also easily access each student's parent contact information which is very helpful.

Nachteile:

I don't have any negative comments for the software.

RenWeb

Kommentare: In general, it seems to work...and if we need something set up, customer service works with us to try to accommodate our needs and what we're looking for. This is strictly form an office perspective, I am not a teacher.

Vorteile:

Being able to run reports and integrate details per each student

Nachteile:

I don't like how platforms and reports are different from the desktop to RenWeb1

School Management software

Kommentare: we use this as our main communication resources , and it works great. we do our report cards and emergency contacts and name it and you can find the details. there are few new additions they keep adding which have some bugs but they work with us to help us out

Vorteile:

easy to communicate, and mobile app make life easier

Nachteile:

it doesnt work well with google chrome, messes me up

Very powerful, irreplaceable

Kommentare: Continuous automation development to deliver data in many different ways.

Vorteile:

This software has been in existence for many years and continues to get better with each release.

Nachteile:

I don't really have any criticisms if this application.

Lots of features, with room for improvement

Vorteile:

lots of features & options for our school, some customization, dependable

Nachteile:

clunky UI, non-intuitive layout & interface, company keeps changing & not always ready for the rollout....

Making Progress

Vorteile:

Has a lot of features Is a one stop shop

Nachteile:

Want communications to have mail merge capabilities. A little more intuitive,

Simple, east to use with a good amount of functions and features

Vorteile:

Saves grades and comments automatically, is very easy to use and set up, and allows for assignments to easy be posted and viewable to anyone who has access.

Nachteile:

Formatting and the automatic saving can be a catch-22. If you accidentally click on another student and hit different numbers, it can change a grade and save automatically. If you do this and do not recognize it, it can become a problem.

For the most part, I feel that RenWeb is intuitive as far as Student Information Systems go

Kommentare: I have been using RenWeb since 2008-2009. Usage is generally easy as most things are rather intuitive. As the person in charge of the system for scheduling and report cards, I have come up against some issues over the years. However, the strongest feature of this program is the Customer Support. I have utilized their services on more occasions than I can remember, often because some tasks are only done once a year and are not as familiar as those done with regularity. Any time I have contacted Support, the individuals have been friendly, knowledgeable, professional and have either given me a solution immediately or have gone the extra mile to turn the problem over to programmers or other support personnel who were better able to solve the problem. I can confidently say that I have never been left without a resolution and have been the beneficiary of special instructions to fit our particular situation. The Customer Support for RenWeb is one of the strongest selling points in my estimation and I have worked with other Student Information Systems for nearly 30 years before we started using RenWeb. Keep up the great job!

School management software with accounting

Kommentare: Excellent management ,I think that without this kind of software, we can't be able to drive our any classes bus: Indus: academy.We it is a must devices for us.

Vorteile:

Pure accounting

Great compliment with Renweb

Vorteile:

We at our school love the fact that Facts is now integrated with Renweb. This allows for us to keep all of our student information in one "basket". The cafeteria cash register has completely allowed us to go cashless, which has been wonderful!

Nachteile:

Keeping up with all the charges and fees can be confusing for our families. We tend to get several calls weekly having to explain what the charges are for.

I used Renweb throughout middles chool and high school as a student an my parents used it as well

Vorteile:

What I liked the most about this website, is that we we were able to check our grades as soon as the teacher uploaded the grade

Nachteile:

What I like the least is the fact that as a parent it can be very confusing to use and also has way too many tabs

I use RenWeb as a teacher in a independent school.

Vorteile:

Renweb's menu layout is very organized and user friendly. Classes can be color coded to ease in distinguishing between sections of a class. There are numerous sorting options for sorting a teacher's grade book.

Nachteile:

Renweb does have some flaws in my opinion in its user interface. One that jumps out at me each day is that different functions (Switching from grade book to student records) opens in a new tab. This may seem petty, but with no option to disable this, it becomes quite annoying.

Excellent management software

Kommentare: School management software helps me solve the problem of fixing admission for students, entering students assessments and records and also compiling students results.

Vorteile:

School management software is an excellent school software that effectively manages the activities of a school system from admission, assessment and result compilations.

Nachteile:

School management software is just perfect, I really haven't seen anything I don't like about it. But can still be improved for best quality software.