Best Backup Solution Available

Bewertet am 10.4.2019
Verifizierter Rezensent
Project Manager/Senior Tech
Computer-Vernetzung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Datto allows us to sleep at night without worrying about our customers backup. Easy to plan for a disaster and know we are covered

Vorteile: - Full Image based backup of various Operating Systems, Server and Workstation OS
- Robust and Secure Backup Technology to prevent backups from being compromised
- Offsite Retention to protect from total onsite disaster
- Canadian Data centers to keep confidential data inside the country
- Easy to restore full server via bare metal method or virtual hard drive
- Tests all backups automatically to make sure they are working and can boot
- Can boot of backed up device in the cloud

Nachteile: Not a whole lot I don't like, it has everything we need
Cost can get high for some of devices, however it is worth it

Datto is the best DR solution for MSPs period.

Bewertet am 14.6.2016
Kevin F.
CTO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been a Datto partner for 7+ years now and can't say enough good things about them. We liked the solution so much that we sold our traditional MSP in order to start a DRaaS company based solely on Datto. If I was willing to bet my entire future on the product, you had better believe that I have researched many other solutions on the market and none compare to this system as a full-featured turn-key solution.

Vorteile: The product is just so easy to implement and manage. We have over 400 servers we back up on a daily basis (most on an hourly basis) and we are able to manage all of that with 1 person.

Nachteile: They are in the process of adding more Enterprise features that will make the product more appealing to those sized businesses. That has been the only shortcoming in the past.

Cost effective cloud storage with unlimited users

Bewertet am 2.2.2019
Jeff D.
IT
Transport/Güterfrachtverkehr/Schienenverkehr, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Cost effective, both browser and desktop client capable. Various ways to share your data through shared links or group permissions setup by the admin. Unlimited user potential, only pay for storage space used. Generous amount of storage initially at a competitive out of pocket expense.

Nachteile: Can only purchase through Partner Channels. Trying to find a Partner Channel is way more challenging then it should be. Pricing is a little deceiving if going by their advertisements online as I have yet to find a partner that would honor their advertised Tier 1 price points. Admin visibility can get somewhat confusing as admins cannot see all data stored in accounts created for their employees thus losing some data retention securities along with it.

Use Datto for most of our clients and has made us look great on more than one occasion

Bewertet am 16.3.2018
Jeffrey B.
Escalation Technician
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Fantastic backup system with easy use to bring up specific backups from any backup or ability to spin up entire servers in case of an emergency

Vorteile: Great features and pretty easy web support page to be able to remotely manage. If a full server goes down, can spin up a backup of that server in the cloud or on the local device to keep production going while recreating the downed box. Even had a client have their servers seized for 2 weeks and we were able to run their servers from the cloud until they received them back. Then was able to merge the data back onto their local servers so they were able to continue working the whole time.

Nachteile: Can sometimes get broken connections on the local end and have difficulty getting backups to start up again. Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being)

Datto excels

Bewertet am 21.8.2018
Verifizierter Rezensent
IT Manager
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Datto is very easy to set up, easy to use, and easy to test/verify backups. RPO/RTO improvement was remarkable. There is a sense of security that comes from knowing all of your servers can be virtualized in the cloud should a local disaster strike.

Nachteile: We had some issues initially that were eventually determined to be hardware related. While the device was replaced, it took a very long time to convince support that hardware was the issue. They seem to always want to blame the network.

Best small business solution for Backups

Bewertet am 16.3.2018
Bob P.
Tier 3
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: None

Vorteile: You get a box that hooks up to your network. It backs up your servers, send data off to the cloud, and if you have down hardware will work as your server until you have repaired the hardware and gotten back online. It can save you business of 5-20 people.

Nachteile: It can be a steep investment, and the device can be some what complicated to setup. They do eat a good amount of bandwidth so you need to setup transfers properly. Its all about timing.

Finally, IT admins can sleep well knowing their data is protected

Bewertet am 15.8.2017
Kevin D.
I.T. Manager
Computer-Vernetzung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Peace of mind knowing that the customer's infrastructure was well protected.

Vorteile: LIghtning-quick recovery of files/folders and even systems. So easy to deploy and even easier to recover data. Quick spin-up of virtual machine for business continuity. Administration is simple and This product is loaded with actually useful and necessary features that directly benifit the MSP concerned with their customer's intellectual assets and productivity.

Open Mesh Access Points

Bewertet am 12.10.2018
Doug F.
Owner
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I can centrally manage about 50 AP's for various clients all from one common cloud base interface. I also find the alerts very useful when a device goes offline.

Vorteile: Ease of setting up new devices. Quickly making changed that get distributed to all other nodes in the given network. Cloud based is a plus in this instance. I'm typically not a fan of most clound based solutions.

Nachteile: Quite a bit more pricey that other wireless AP solutions.

Datto

Bewertet am 30.4.2019
Verifizierter Rezensent
IT Analyst/Technician
Tierarzt, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were able to switch away from tapes and also get our backups in a secure location so if a major disaster hit we know our data is safe.

Vorteile: Does everything a good backup service should do.
On device on site backups
Cloud backups.
Able to run environment from the cloud if major disaster hits.
Set it and forget it type of system

Nachteile: Can be kind of expensive but if you want your data protected its worth the price tag.

Datto Enterprise Backup

Bewertet am 29.11.2018
Joe Z.
Technology Support Specialist
Non-Profit-Organisation Management, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall great product. The company we use as our datto support - are thorough and quick to help when needed. If a backup fails, they immediately contact me to remedy the issue. Having that level of support is a huge piece of mind. Very good product, on site and in the cloud storage.

Vorteile: Storage size, speed of backups/restores, 3rd party company support who manage our backups/restores.

Nachteile: Price but can you really put a price on data loss?

Datto has a solid and reliable solution that you can count on.

Bewertet am 15.1.2018
Daniel A.
IT Coordinator
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been saved from cryptlocker more than once thanks to this product.

Vorteile: Back verification screen shots as proof of working backups
Option of Local an/or Cloud virtualization and restore.
Service and Support is great.
Highly Configurable.

Nachteile: Datto is only available via registered re-sellers/partners so you are not able to get this service direct to your internal IT department.

Best backup software ever used

Bewertet am 17.1.2018
Chris A.
VP of IT
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Sleepless nights wondering if you could restore or what to do after ransomware targets a file server are no more. Good support and good product.

Nachteile: If you need to upgrade or replace a drive, the system needs to go offline to repair. In addition, bare metal restores have always been a problem. It can get expensive with the cloud portion.

Datto is great

Bewertet am 19.10.2018
Michael S.
Chief Technology Officer
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Datto pushes the philosophy of Business Continuity, not just Disaster Recovery, and they provide it.

Vorteile: Datto finally makes backups as close to set it and forget it as you can get. When there are problems, their support team go the extra mile to help you resolve the issue. It is a wonderful value.

Nachteile: I don't have anything negative to say about Datto backup.

Love this Backup Unit

Bewertet am 5.4.2019
Sam L.
Systems Administrator
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Best backup solution I have used. Ease of use in GUI, backup speeds, agent based backup, screenshot verification, cloud mirroring Quick restore times with lots of restore options.

Vorteile: Ease of agent for servers/devices, appliance portal easy to use, many restore options, cloud mirroring, export to VHD, CHDX, VMD, VMDK or plain file restore through a UNC opath, local virtualization, support, BRM options with 2 free tests per year, their support provides free device upgrades

Nachteile: Support sometimes doesn't know what you are trying to do, so escalation a little slow,

Unbelievable functionality

Bewertet am 21.1.2019
James H.
Network Administrator
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My company has had a great experience with Datto Remote Management.

Vorteile: The full functionality for everything from software deployment, patch management, security baselines, etc.

Nachteile: There is a learning curve to get familiar with the dashboard, however once you see how it all works it makes sense.

Datto software can take and store excellent backups, but their interface routinely doesn't work.

Bewertet am 10.4.2018
Joseph M.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The local backups are very reliable, they do offsite in a way that support can retrieve your data when needed, and the company if very polite and friendly, and will gladly explain why the part you need doesn't work.

Vorteile: Backups are easy to review and set up. If you are setting up a local backup and have simply server setups (Such as a stand alone Windows server) it is easy to take backups, manage images, and even get to files for fast restores.

Nachteile: Many features are published before they work, and if your server has any type of complication, such as encryption or being Linux, the backups fail. Support will routinely close a ticket just saying that they are aware something a feature doesn't work, and they suggest that if you would like them to work as advertised a feature request should be put it.

Great Experience and great Customer Service

Bewertet am 4.5.2018
Verifizierter Rezensent
Technical Support Genius
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: We use Datto for almost all of our SMBs. They are easy to set up, and reliable and easy to administer.

Nachteile: Very small form factor, and needs to have good ventilation. We have killed several boxes putting them into a too small area, and then they over heat.

Great solution for backups

Bewertet am 28.3.2018
Bruce K.
Director of IT Operations & Global Web Acquisition
1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Provides on-site backup to hardware device AND backup to cloud. It also allows you to spin up an instance of a server locally on the Datto device--- making emergency recoveries very quick.

Nachteile: Sometimes it has been difficult for my network support team to get timely or complete technical answers to support questions from Datto.

Might be a very good product - but you may never find out

Bewertet am 9.5.2018
Verifizierter Rezensent
Owner
Computer- & Netzwerksicherheit
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Not sure if there are any benefits of the backup software product. Datto claims to offer other products and services

Nachteile: Arrogant sales people who don't know what they sell;
Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment ;
Tickets are open forever with no one taking responsibility and actions
I am yet to receive an answer to a ticket that is now 8 months old to get someone to ship the faulty device back to us and remove our credit card from file.
The entire story would take too much time to write up.
Do they offer a good product? Maybe. The lack of service can turn any product into your personal nightmare.

Industry leader in dedicated backup and disaster recovery appliances

Bewertet am 13.2.2018
Verifizierter Rezensent
Project Delivery Manager
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Datto alerts integrate into our ticketing system and sends notices to our NOC engineers for fast remediation.

Nachteile: Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.

Everyone should have Datto!

Bewertet am 25.4.2019
Sarah U.
Technical Specialist
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Have used it for clients over the last few years. I love their support is always on top of things 24-7 if there are any issues and quick to help.

Vorteile: I like how easy is to use and how great customer service is!We use for the file and backup

Nachteile: Nothing everything about this software is fantastic!!

Great All in One tool

Bewertet am 27.8.2019
Daniel G.
Support technician
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The abundance of tools that are available

Nachteile: The complexity of the user interface on the end user side

Great product ... but has a ways to go..

Bewertet am 20.2.2019
Bradley T.
Service Desk Analyst
Unternehmensberatung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I love the ability to manage all of my devices in one place, from running components to patch management. Datto has made my life easier!

Nachteile: Many many bugs .... The software tends to send the wrong signal and causes problems with determining which jobs have ran and which are scheduled. We are still unable to edit multiple components at once, which causes extreme slowness in day to day tasks.

Datto does everything right, but it basically uses ShadowProtect infrastructure

Bewertet am 9.4.2018
Verifizierter Rezensent
Chief Operating Officer, and HIPAA Privacy Officer
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Virtualizable backups from the backup media, nice BDR with great build quality, and good customer support.

Vorteile: Their BDR device is simple to set up, and works as expected. You can virtualize from your backup media, and reduce downtime considerably. Their support team is average - expect some wait time, but unfortunately pretty much all backup software we've tried is about the same on support.

Nachteile: It seems like the BDR box that Datto builds is the only thing unique to the service. It's a lot cheaper to just configure your own BDR and use something like Acronis or ShadowProtect to do your backups. I gave this 4-5 stars on everything except value for money, because I think you can do the same thing for cheaper.

Acceptable Product,Bu There are Better Options

Bewertet am 14.7.2019
Eli P.
Centralized Services Manager
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I would say that Datto is an acceptable product for system backups, but there are better alternatives.

Vorteile: For the most part, Datto works as expected. Backups are completed and restorations work. Remote management is good.

Nachteile: The product simply doesn't work as seamlessly as competing products. Support can be hard to work with at times. We have had more backup errors and performance impacts on protected systems then we do with other products.