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Über SapphireIMS

Zu den Funktionen von SapphireIMS ITAM gehören: vollständige Verwaltung von der Beschaffung bis zur Ausmusterung, Überwachung und Inventar, Automatisierung und Compliance sowie SAM.

Erfahre mehr über SapphireIMS

Vorteile:

Easily can get cost of purchase Assets of last week/month/Year. We can install software through Sapphire Agent in Laptops.

Nachteile:

Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced.

Bewertungen zu SapphireIMS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,4/10

SapphireIMS hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 60 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (60)

Listin
Senior Manager - Group IT in Indien
Bau, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Flexibility and Ease of use

5,0 vor 8 Monaten

Vorteile:

Very customizable and can be moulded to meet our Business needs.

Nachteile:

Patch Management Solution which has a lot of manual configurations compared to SCCM

Pradeep
Sr.Vice President - IT in Indien
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This software has all the required features.

5,0 vor 7 Jahren

Kommentare: Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Vorteile:

This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Nachteile:

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Mangesh
AGM-IT Infra in Indien
Metallabbau, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Support & Services

2,0 vor 4 Jahren

Kommentare: We are using it for ITSM & ITAM tool for JSW.

Vorteile:

Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Nachteile:

Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.

kalpesh
INFORMATION TECHNOLOGY in Indien
Bankwesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SAPPHIRE IMS RELATED

4,0 vor 6 Monaten

Kommentare: VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

Vorteile:

WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...

Nachteile:

AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

Arvind
Manager IT in Indien
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sapphire ITAM and ITSM

5,0 vor 6 Monaten

Vorteile:

We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.

Nachteile:

Nil

Manjeet
INFRA in Indien
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Dashboard & User Interface

4,0 vor 6 Monaten

Vorteile:

Easy to use for user end. Just a step away to drop a mail & that mails converts int as ticket. But this should be auto basis & not like that user has be a part of sapphire.

Nachteile:

User interface is not friendly. It seems like old fashion dashboard. It should be more attractive & animation things we can implement. Not really happy with User interface

Paramesh
Asst Manager in Indien
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sapphire IMS is a good product i can suggest to any Company

5,0 vor 8 Monaten

Kommentare: Patch Management, is very effective to our business

Vorteile:

IT Automation it makes easy to complete the task in time

Nachteile:

Multiple Active Directory Server integration for failover is challenge

Om
Senior Technical Manager in Indien
Versicherung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product with easy to use

5,0 vor 6 Monaten

Vorteile:

This is good product for assets management , help desk and many more features.

Nachteile:

nothing every things are good in this product.

Rohith
AGM IT in Indien
Textilien, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review from Himatsingka Seide Ltd

5,0 vor 7 Monaten

Vorteile:

Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.

Nachteile:

All features are good and user friendly .

Ankit
Ankit
Sr.Manager IT in Indien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

its been 3 good years with Sapphire IMS, post sale support , tailor made approach are the key.

4,0 vor 6 Jahren

Vorteile:

post sale support. customize as per enterprise need. ITIL compliant real time availability various reports to fit the need value for money

Nachteile:

Configuring rules for software compliance and getting meaningful reports out of it is a challenge.

Pramod
Tools Consultant in Indien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A complete IT management product !

4,0 vor 7 Jahren

Vorteile:

The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features

Nachteile:

Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

Jinesh
Project Manager in Bahrain
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I strongly recommend SapphireIMS as ServiceDesk tool

5,0 vor 4 Jahren

Kommentare: Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Vorteile:

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Nachteile:

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Antwort von Tecknodreams Software Consulting

vor 4 Jahren

Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Aasif
Senior Manager - Services in Indien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement

5,0 vor 7 Jahren

Vorteile:

Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

Nachteile:

The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.

Santosh
Associate Vice President in Indien
Computer-Software, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We are using this product for last 2 years. We could able to save 80% human efforts & of course cost

5,0 vor 7 Jahren

Kommentare: We could able to save resource at great extent. This software helped us to automate escalation alerts. This improved accuracy in sending alerts to customer & customer complain reduced to complete zero.

Vorteile:

Alert management & customization as per your expectation is unique about this product. We liked the support which is more prompt & effective. We would like to see active-active server methodology in sapphire which will help customer.

Antwort von Tecknodreams Software Consulting

vor 7 Jahren

Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Jiju
IT Support in Indien
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software

3,0 vor 8 Monaten

Kommentare: Im using this product since 2016 and this is good product

Vorteile:

All modules are excellent and very easy to use and our system administration is also come to easy manage

Nachteile:

All modules are excellent and very easy to use and our system administration is also come to easy manage

Bhavesh
Chief Manager in Indien
Finanzdienstleistungen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Product, Easy to Customize

5,0 vor 7 Jahren

Kommentare: I was able to customize the tool in the way I wanted. There were no tool based restrictions as found in other tools

Vorteile:

Well designed product with various functions that are easy to configure, implement and use. If we compare it with other leading ITSM tools in the market, Sapphire stands out as one of the best among them

Nachteile:

Support requested at odd hours in case of emergencies too has always been addressed. It meets our current requirements, do not perceive any con at the moment.

Senthil
Tech Lead in Indien
Logistik & Lieferkette, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product

5,0 vor 7 Jahren

Kommentare: Asset Management, Ticketing system, Change/Incident Management, Alerting system especially SMS, etc.,

Vorteile:

We are using this product nearly 8 years, there are lot of enhancement/upgrade took place within this product result into better performance & meet all our requirements. Excellent features like., ticketing, server monitoring, asset management, etc.,

Nachteile:

Development team would take more priority to test and deploy the enhancements / fix requested by customer.

Vikas
IT -Support in Indien
Gesundheit, Wellness & Fitness, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Sapphire - Inventory Needs

4,0 vor 3 Jahren

Vorteile:

1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).

Nachteile:

In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also.

Nagendra
Lead IT in Indien
Öl & Energie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Indian ITSM Product

4,0 vor 5 Monaten

Vorteile:

ITSM Portfolio with customization according to business need.

Nachteile:

Dashboards customization flexibility by users are not available in simplified

Deepak
asset manger in Indien
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sapphire application is good for Asset Management

4,0 vor 7 Jahren

Kommentare: Mail notification alerts and we can generate the customized reports We can track all the software and hardware in the organization

Vorteile:

We can generate the reports of licenses software which are installed in the client system We can track the licenses software's purchase account and installed account

Nachteile:

Mail notification alerts and we can generate the customized reports. We can track all the software and hardware in the organization

Vikas
Manager in Indien
Bankwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very nice product

4,0 vor 6 Monaten

Vorteile:

very nice product to handle end points inventory and tracking.

Nachteile:

very nice product to handle end points inventory and tracking.

Joseph
Sr.Executive in Indien
Pharmazeutika, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Product

4,0 vor 7 Monaten

Vorteile:

Asset Inventory management and history of the Asset.

Nachteile:

Customization and admin tools could be better

Pratik
IT Asst. in Indien
Maschinenbau oder Wirtschaftsingenieurwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product

4,0 vor 7 Jahren

Vorteile:

We could get transparency on our daily calls, Site engineers productivity & asset tracking. Very easy to implement and daily use. GUI for end user ticketing is also easy. Feature requests are also handle nicely.

Nachteile:

Latest version requires Latest Server OS hence we could not update it to the latest and could not get the latest features, rest features are up to the mark.

Yogesh
Assistant System Administrator in Indien
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Tool For Asset Management and Service Desk

4,0 letztes Jahr

Vorteile:

This software is very helpful for Asset Management. we can find all asset details on single click.

Nachteile:

User friendly dashboard of service desk. ticketing part is very good notification received properly.From last 6-7 years we are using this software for asset management & service desk.

Arabinda
Asst Manager in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Product & very good reporting tool

5,0 vor 7 Jahren

Vorteile:

Excellent ticketing tool.. Easy to handle. Best part is the report generation be it customized reports or monthly reports. it has wide range of reports available. Dashboard is user friendly.

Nachteile:

No Cons as such with the tool but customer support should be little better . Patching should be done with thorough testing