ShipHawk

ShipHawk Bewertungen

von ShipHawk

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Bewertet am 5.12.2018
Joshua H.
Software Engineer
Möbel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Vorteile: ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Nachteile: There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Streamlined out shipping

Bewertet am 3.12.2019
Adam S.
Owner
Wein und Spirituosen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Vorteile: This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful.
User interface is simple, but very effective.
Searching for orders is easier than our previous system (UPS World Ship).
We are very happy with Shiphawk!

Nachteile: Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Revolutionize how you ship

Bewertet am 18.9.2018
Michelle P.
Owner
Elektrische/elektronische Fertigung, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to use and simplifies your business

Nachteile: They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Great Company!

Bewertet am 24.3.2016
Carl B.
Head of Post Sale Services
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: ShipHawk's customer service is great and they get the job done right!

Antwort des Softwareanbieters

von ShipHawk an 24.3.2016

Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

They make it easy!

Bewertet am 18.3.2016
Marlise S.
Manager
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Antwort des Softwareanbieters

von ShipHawk an 21.3.2016

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Outstanding service and the best pricing for brokered shipments around

Bewertet am 23.3.2016
Dylan J.
Owner
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Shiphawk was an amazing find. They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Antwort des Softwareanbieters

von ShipHawk an 23.3.2016

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

Great Shipping Software for Busy Retailers

Bewertet am 22.3.2016
Kathleen C.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Antwort des Softwareanbieters

von ShipHawk an 22.3.2016

Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

Always helpful and fast!

Bewertet am 23.3.2016
Tristen G.
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We would highly recommend!

Antwort des Softwareanbieters

von ShipHawk an 23.3.2016

Thanks for the recommendation Tristen!