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Über ShipHawk

Versandsoftware für Großversandunternehmen. Fünffacher Auftragsdurchsatz und Senkung der Versandkosten, ohne die Mitarbeiterzahl zu erhöhen.

Erfahre mehr über ShipHawk

Vorteile:

Customization and batch processing allowed ease of use to order processing and getting ship estimates.

Nachteile:

I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk.

Bewertungen zu ShipHawk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,7/10

ShipHawk hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 29 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (29)

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Nutzerbewertungen filtern (29)

Brandon
Brandon
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor!

5,0 letztes Jahr

Kommentare: Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process.

Vorteile:

Ease of use of the product was key. Bringing in a new process into a fast paced manufacturing environment is never easy. The product had to be easy to navigate and troubleshoot problems in processing in order to keep productivity up.

Nachteile:

From a WMS perspective, the user interface could be a bit more modern. Not a hinderance to operations at all though.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easiest TSM Solution

5,0 vor 4 Wochen Neu

Kommentare: We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic!

Vorteile:

Implementation was easy and straight forward and a breeze to get staff trained on the new platform. I really like the rules engine. There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win!

Nachteile:

There are some features we'd like to have, such as the ability to customize and automatically trigger a shipping confirmation. A more simplified way to brand the pick tickets, packing slip, and tracking page. Share dashboard views with your team so each person doesn't have to create their own.

Jarrod
Jarrod
Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Excellent Sales Pitch with Terrible Follow Through

1,0 vor 3 Monaten

Kommentare: We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries. It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours.

Vorteile:

It integrated with NetSuite and offered the potential to automate our shipping process so it cut down on the number of people needed just to create BOL's. However it took so long to try to onboard we had to abandon the process because we were afraid we would run out of time before NetSuite was ready. We gave them 8 months with weekly meetings and hardly got anywhere.

Nachteile:

Terrible implementation team that spent a lot of time learning on the job.

Antwort von ShipHawk

vor 3 Monaten

Hi Jarod, We want to respond here as we have on the other review sites you have posted this feedback on. We understand that ERP projects can be delayed and that you were not ready to complete the ShipHawk integration. Successful implementation requires a collaborative effort, and unfortunately, the necessary resources and commitment weren't fully provided on your end. We are happy to re-engage and help you get back on track, but full team involvement is crucial for a smooth and efficient process. Please contact us at your convenience to discuss. We will do whatever it takes to get you back on track. We remain committed to your success and are confident that, with a collaborative effort, we can achieve your desired outcomes.

Marli
Sr. Supply Chain Manager in USA
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Happy Shippers!

5,0 vor 3 Wochen Neu

Vorteile:

ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster.

Nachteile:

Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us.

Brandon
IT Director\Project Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ShipHawk Saves our Company Money and Time.

5,0 vor 2 Jahren

Kommentare: We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows. 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently. 2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily. 3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team. 4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. I would highly recommend ShipHawk to other companies and have on numerous occasions.

Vorteile:

The efficiency of using ShipHawk for basic warehouse workers as well as the ease of use in administration of ShipHawk rules and users is also a big plus. Training users in the warehouse used to take weeks now in a few days they can be up to speed with most warehouse workers.

Nachteile:

I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk. But that con is not entirely on them.

Joe
NA Supply Chain and WH Manager in USA
Sportartikel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Parcel Shipping Platform

5,0 vor 11 Monaten

Kommentare: I am super please with the end result. Looking forward to phase 2 of LTL shipping and how much more time my shipping team has to work on other core functions!

Vorteile:

I like how easy it is for my team to ship a package. We have it dialed down to a few scans, and boom, you get a label!

Nachteile:

The system is very customizable and rules driven. I wish the rules were already built in or could be easily understood. The ShipHawk team has been great about helping us navigate the customizations!

Bill
Netsuite Administrator in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Software for Shipping, one of the best

5,0 vor 2 Jahren

Kommentare: By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving.

Vorteile:

How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time.

Nachteile:

Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company

Michael
Cataloger in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent Product and Support

5,0 vor 5 Monaten

Kommentare: A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires.

Vorteile:

Being able to compare the rates of any of our carriers was clutch, and being able to also include non-supported carriers and still be able to track and manage the shipments and data automatically instead of manually was huge for us.

Nachteile:

There are some features that we think could have been developed better for the end user, we've already brought those up to the team that handled our launch and they immediately began working on getting them discussed and implemented.

Joshua
Director of Information System in USA
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product that gets the job done

5,0 vor 4 Monaten

Kommentare: Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting.

Vorteile:

I like some of the features as far as label creation. Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use.

Nachteile:

I am not extremely please with the implementation process, i dont like the fact that their modules go from picked to shipped, but again its not a deal breaker just not what I am used to

Michael
Associate VP of Global Operations in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ShipHawk is an Amazing Partner!

5,0 vor 4 Wochen Neu

Kommentare: The implementation team, our account manager and support personnel are amazing. They go above and beyond to help no matter what happens or who caused an issue.

Vorteile:

The thing that I think is unique about ShipHawk as opposed to other kinds of software vendors that I've dealt with is the fact that they're very responsive and they take the time to learn your business. Our implementation was excellent.

Nachteile:

There are no real cons to speak of. The one limitation you should be aware of is International Shipping if you have locations that are outside of North America that need to originate shipments. You can ship internationally from North America but not have shipments originate in ShipHawk for a non North America location.

Joshua
Joshua
Software Engineer in USA
Verifizierter Nutzer auf LinkedIn
Möbel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

5,0 vor 5 Jahren

Kommentare: We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Vorteile:

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Nachteile:

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Scott
Scott
President in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Takes your business to a new level

5,0 vor 2 Jahren

Kommentare: ShipHawk was great. Our implementation manager, [SENSITIVE CONTENT] was incredible, everyone on their customer service team responds quickly and helps resolve any issues or concerns. This is a great, straightforward company to work with.

Vorteile:

This web-based intergration effortlessly ties into Netsuite. I researched many of the leading shipping and fulfillment solutions available to tie into Netsuite and communicate without heavy intensive customizations and massive scripting. Shiphawk does all of that and more. Shiphawk allows my team to communicate with each other and improve efficiency. Our shipping times, shipping errors and processing times all have been reduced. I was looking for an extremely affordable service, that was web-based and not limited by users or locations. I also needed something that could be implemented without having dedicated IT people working on it. Finally, I needed to make sure that my customers would see improved communication as well. Shiphawk allows our company to improve our shipping and fulfillment operations without even needing custom hardware.

Nachteile:

The only real con that I can speak of is that there are a couple of insignificant features that could be built out. There are a few small customizations that just stop short of giving improved capability. All of these things I was able to resolve with a few Netsuite Workflows. So all in all, not really an issue. Plus I know they just released their WMS so I suspect that is where some of those features have been expanded on.

Scott
IT in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ShipHawk Review

4,0 vor 2 Jahren

Vorteile:

Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see.

Nachteile:

Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part.

Adam
CFO in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Shiphawk Review

4,0 vor 2 Jahren

Kommentare: Overall experience has been very good (see "Pros" section above). Additionally, customer service has been very strong overall (upgraded to "exceptional" in recent months).

Vorteile:

We love the master pack system. After initial set up of the system, Shiphawk now populates order weights within a 1/4 of a pound, eliminating the need to weigh each order. We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly. Anyone can figure out how to use Shiphawk.

Nachteile:

For a while, every 3 months or so, the system would go down briefly, requiring us to manually ship orders using FedEx's ship station portal. It seems like the frequency of these outages has been decreasing, however. Leadership has been very receptive to our feedback on this issue.

Alexandra
owner - project management in USA
Möbel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Company - but they no longer offer their services to small volume companies like ours

5,0 vor 3 Jahren

Kommentare: We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers.

Vorteile:

We had used Shiphawk's software for about 6 years and their platform was incredibly easy to navigate and their rates were competitive and fair. The quick rate function was a perfect fit for our needs, using the software several times a day to be able to quickly send our customers shipping quotes for our furniture items.

Nachteile:

Unfortunately Shiphawk no longer offers services to "small volume" companies like ours. They closed our account with no notice back in July 2020 and we were unable to book the dozens of shipments we had already quoted our customers, which was costly as we had no other alternative at the time.

Jason
General Manager in USA
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The improvement we needed to help all sides of the business.

5,0 vor 4 Monaten

Vorteile:

Shiphawk has solved for so many issues in our business. This solution brings about the communication and process improvement to our sales, operations and AR team. Shiphawk is worth it for the following reasons: Simplifies the shipping process with repeatable data from netsuite. It also brings all carriers into a single solution. This allows our team to focus on the value add instead of remembering lots of information that can simply be loaded on the sku. Reporting has helped us see how, where and what carriers are used to make better strategic decisions. Sales use the get rates to make live shipping decisions while the customer is on the phone. AR has benefited from the custom rules sales implements. Overall this is worth investing in.

Nachteile:

The rule system while works could be better & you have to have a plan on how to write them to make sure they function. Being able to rank them in order on how they process, create folders for structure etc would all be helpful in keeping them orginized.

Adam
Owner in USA
Wein und Spirituosen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Streamlined out shipping

5,0 vor 4 Jahren

Kommentare: Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Vorteile:

This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful. User interface is simple, but very effective. Searching for orders is easier than our previous system (UPS World Ship). We are very happy with Shiphawk!

Nachteile:

Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Brennon
Site Manager in USA
Maschinerie, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ease of use and Great Implementation

5,0 vor 9 Monaten

Kommentare: Overall this has been a great tool for our business and has eliminated many of the non-value add data entry that we used to do when processing and shipping our orders.

Vorteile:

The ease of use. It takes work to set up how you need but once it is done, it makes many efficiencies in your shipping processes.

Nachteile:

Updates rolled out will break functionality that was working fine in the past.

Ahmed
VP in USA
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Solution, Great Team

5,0 vor 8 Monaten

Vorteile:

Shiphawk cartonizes the shipment, and gives the optimal packing recipe for the shipment and rates it across many services.

Nachteile:

Very minor gripe - we add a surcharge per box, this is not currently possible in ShipHawk.

Zura
Zura
VIP technical support in Georgien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simplify the shipping process and provide it yourself with the help of shiphawk

5,0 vor 2 Jahren

Kommentare: process is very intuitive for customer so they can keep an eye on your order

Vorteile:

They provide us software with booking shipment for our customers which makes to make easy our working process

Nachteile:

It’s not very useful for small size companies

Yao
Warehouse Manager in USA
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome Integration that should;ve happened 15 years ago.

5,0 vor 11 Monaten

Vorteile:

Customization and batch processing allowed ease of use to order processing and getting ship estimates

Nachteile:

not enough carriers integrate with it. need to allow more user friendly UI to allow customer to make changes at will, rather than all hard coded.

Michelle
Owner in USA
Elektrische/elektronische Fertigung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Revolutionize how you ship

5,0 vor 5 Jahren

Vorteile:

Easy to use and simplifies your business

Nachteile:

They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

Ashley
Warehouse associate in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Shiphawk review

5,0 vor 2 Jahren

Vorteile:

It's very easy to use it also makes shipping a breeze

Nachteile:

There is nothing I don't like about it it's a great software everything in one postal all the way to ups and fed ex

Marlise
Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

They make it easy!

5,0 vor 8 Jahren

Kommentare: We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Antwort von ShipHawk

vor 8 Jahren

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Dylan
Owner in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Outstanding service and the best pricing for brokered shipments around

5,0 vor 8 Jahren

Kommentare: Shiphawk was an amazing find. They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Antwort von ShipHawk

vor 8 Jahren

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!