ShipHawk Erfahrungen

From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor!

Kommentare: Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process.

Vorteile:

Ease of use of the product was key. Bringing in a new process into a fast paced manufacturing environment is never easy. The product had to be easy to navigate and troubleshoot problems in processing in order to keep productivity up.

Nachteile:

From a WMS perspective, the user interface could be a bit more modern. Not a hinderance to operations at all though.

Easiest TSM Solution

Kommentare: We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic!

Vorteile:

Implementation was easy and straight forward and a breeze to get staff trained on the new platform. I really like the rules engine. There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win!

Nachteile:

There are some features we'd like to have, such as the ability to customize and automatically trigger a shipping confirmation. A more simplified way to brand the pick tickets, packing slip, and tracking page. Share dashboard views with your team so each person doesn't have to create their own.

Excellent Sales Pitch with Terrible Follow Through

Kommentare: We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries. It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours.

Vorteile:

It integrated with NetSuite and offered the potential to automate our shipping process so it cut down on the number of people needed just to create BOL's. However it took so long to try to onboard we had to abandon the process because we were afraid we would run out of time before NetSuite was ready. We gave them 8 months with weekly meetings and hardly got anywhere.

Nachteile:

Terrible implementation team that spent a lot of time learning on the job.

No turning back

Kommentare: Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective.

Vorteile:

ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes. ShipHawk is simple and intuitive, barely any training needed bc it is obvious what to do.

Nachteile:

I have to be diligent to follow up myself at times after meetings on action points.

ShipHawk Saves our Company Money and Time.

Kommentare: We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows. 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently. 2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily. 3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team. 4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. I would highly recommend ShipHawk to other companies and have on numerous occasions.

Vorteile:

The efficiency of using ShipHawk for basic warehouse workers as well as the ease of use in administration of ShipHawk rules and users is also a big plus. Training users in the warehouse used to take weeks now in a few days they can be up to speed with most warehouse workers.

Nachteile:

I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk. But that con is not entirely on them.

Great Parcel Shipping Platform

Kommentare: I am super please with the end result. Looking forward to phase 2 of LTL shipping and how much more time my shipping team has to work on other core functions!

Vorteile:

I like how easy it is for my team to ship a package. We have it dialed down to a few scans, and boom, you get a label!

Nachteile:

The system is very customizable and rules driven. I wish the rules were already built in or could be easily understood. The ShipHawk team has been great about helping us navigate the customizations!

Happy Shippers!

Vorteile:

ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster.

Nachteile:

Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us.

Great Software for Shipping, one of the best

Kommentare: By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving.

Vorteile:

How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time.

Nachteile:

Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company

Great TMS!

Vorteile:

Very responsive to any of our support requests. Good implementation experience overall.

Nachteile:

Some features that should have (seemingly) already existed on a TMS platform, but did not. ShipHawk were quick to get them added, however.

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Kommentare: We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Vorteile:

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Nachteile:

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Best in Class TMS

Vorteile:

Shiphawk allows us to accurately rate in our Shopify shopping cart as well as fulfill all parcel and LTL orders. We looked at a ton of different options back when we switched and Shiphawk was far and away the best solution we found. Have been with them for over 2 years now and never looked back. They are constantly making updates based on user feedback and their support team is A+

Nachteile:

When we first switched their Shopify buildout was very new, most customers use NetSuite it seems. Since that time they have made a ton of updates and solved all the early issues we dealt with

Takes your business to a new level

Kommentare: ShipHawk was great. Our implementation manager, [SENSITIVE CONTENT] was incredible, everyone on their customer service team responds quickly and helps resolve any issues or concerns. This is a great, straightforward company to work with.

Vorteile:

This web-based intergration effortlessly ties into Netsuite. I researched many of the leading shipping and fulfillment solutions available to tie into Netsuite and communicate without heavy intensive customizations and massive scripting. Shiphawk does all of that and more. Shiphawk allows my team to communicate with each other and improve efficiency. Our shipping times, shipping errors and processing times all have been reduced. I was looking for an extremely affordable service, that was web-based and not limited by users or locations. I also needed something that could be implemented without having dedicated IT people working on it. Finally, I needed to make sure that my customers would see improved communication as well. Shiphawk allows our company to improve our shipping and fulfillment operations without even needing custom hardware.

Nachteile:

The only real con that I can speak of is that there are a couple of insignificant features that could be built out. There are a few small customizations that just stop short of giving improved capability. All of these things I was able to resolve with a few Netsuite Workflows. So all in all, not really an issue. Plus I know they just released their WMS so I suspect that is where some of those features have been expanded on.

Great product that gets the job done

Kommentare: Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting.

Vorteile:

I like some of the features as far as label creation. Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use.

Nachteile:

I am not extremely please with the implementation process, i dont like the fact that their modules go from picked to shipped, but again its not a deal breaker just not what I am used to

ShipHawk is an Amazing Partner!

Kommentare: The implementation team, our account manager and support personnel are amazing. They go above and beyond to help no matter what happens or who caused an issue.

Vorteile:

The thing that I think is unique about ShipHawk as opposed to other kinds of software vendors that I've dealt with is the fact that they're very responsive and they take the time to learn your business. Our implementation was excellent.

Nachteile:

There are no real cons to speak of. The one limitation you should be aware of is International Shipping if you have locations that are outside of North America that need to originate shipments. You can ship internationally from North America but not have shipments originate in ShipHawk for a non North America location.

ShipHawk Review

Vorteile:

Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see.

Nachteile:

Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part.

Shiphawk Review

Kommentare: Overall experience has been very good (see "Pros" section above). Additionally, customer service has been very strong overall (upgraded to "exceptional" in recent months).

Vorteile:

We love the master pack system. After initial set up of the system, Shiphawk now populates order weights within a 1/4 of a pound, eliminating the need to weigh each order. We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly. Anyone can figure out how to use Shiphawk.

Nachteile:

For a while, every 3 months or so, the system would go down briefly, requiring us to manually ship orders using FedEx's ship station portal. It seems like the frequency of these outages has been decreasing, however. Leadership has been very receptive to our feedback on this issue.

Great Company - but they no longer offer their services to small volume companies like ours

Kommentare: We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers.

Vorteile:

We had used Shiphawk's software for about 6 years and their platform was incredibly easy to navigate and their rates were competitive and fair. The quick rate function was a perfect fit for our needs, using the software several times a day to be able to quickly send our customers shipping quotes for our furniture items.

Nachteile:

Unfortunately Shiphawk no longer offers services to "small volume" companies like ours. They closed our account with no notice back in July 2020 and we were unable to book the dozens of shipments we had already quoted our customers, which was costly as we had no other alternative at the time.

Excellent Product and Support

Kommentare: A great company that strived to incorporate and tailor their system as best as they could for our company's unique needs and desires.

Vorteile:

Being able to compare the rates of any of our carriers was clutch, and being able to also include non-supported carriers and still be able to track and manage the shipments and data automatically instead of manually was huge for us.

Nachteile:

There are some features that we think could have been developed better for the end user, we've already brought those up to the team that handled our launch and they immediately began working on getting them discussed and implemented.

The improvement we needed to help all sides of the business.

Vorteile:

Shiphawk has solved for so many issues in our business. This solution brings about the communication and process improvement to our sales, operations and AR team. Shiphawk is worth it for the following reasons: Simplifies the shipping process with repeatable data from netsuite. It also brings all carriers into a single solution. This allows our team to focus on the value add instead of remembering lots of information that can simply be loaded on the sku. Reporting has helped us see how, where and what carriers are used to make better strategic decisions. Sales use the get rates to make live shipping decisions while the customer is on the phone. AR has benefited from the custom rules sales implements. Overall this is worth investing in.

Nachteile:

The rule system while works could be better & you have to have a plan on how to write them to make sure they function. Being able to rank them in order on how they process, create folders for structure etc would all be helpful in keeping them orginized.

Amazing Platform

Kommentare: Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services

Vorteile:

How customizable their platform is to best meet the needs of the company. Implementation team very knowledgeable and helpful when it come to getting the most out of the platform.

Nachteile:

There isn't much to not like about Shiphawk

Streamlined out shipping

Kommentare: Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Vorteile:

This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful. User interface is simple, but very effective. Searching for orders is easier than our previous system (UPS World Ship). We are very happy with Shiphawk!

Nachteile:

Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Ease of use and Great Implementation

Kommentare: Overall this has been a great tool for our business and has eliminated many of the non-value add data entry that we used to do when processing and shipping our orders.

Vorteile:

The ease of use. It takes work to set up how you need but once it is done, it makes many efficiencies in your shipping processes.

Nachteile:

Updates rolled out will break functionality that was working fine in the past.

Great Solution, Great Team

Vorteile:

Shiphawk cartonizes the shipment, and gives the optimal packing recipe for the shipment and rates it across many services.

Nachteile:

Very minor gripe - we add a surcharge per box, this is not currently possible in ShipHawk.

Simplify the shipping process and provide it yourself with the help of shiphawk

Kommentare: process is very intuitive for customer so they can keep an eye on your order

Vorteile:

They provide us software with booking shipment for our customers which makes to make easy our working process

Nachteile:

It’s not very useful for small size companies

Revolutionize how you ship

Vorteile:

Easy to use and simplifies your business

Nachteile:

They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing