The program has improved substantially since we started. Still lots of room for improvement

Bewertet am 24.3.2018
Evan C.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: None really. But I bet the people doing the survey did. Oh and the verification process with selecting pictures is not very easy, even for a human.

Vorteile: I like that everything is all in one place. The ease of use and the one click reporting. Its a great system with great opportunity but not clear how to use everything all of the time. If we knew how everything worked, we would be able to get a lot more out of this program. The user interface is quite simple to understand. I like the ease of access being on the cloud so I can access and give my suppliers/ customers instant feedback.

Nachteile: There are a lot of functions that should be working which would make sense for this program, but is not set up and the support on the backside is a bit of a challenge to get done what is needed, however it has been improving since we started with this program. The barcode scanner options are limited, Some simple reports that should be in there are not and other reports that are in there are not functioning properly. The User Admin function is challenging because everything is vague and hard to find often times to provide access to certain functions. Often times I need to reach out to SPS to get the answer how to do this. CRM could use some major improvements to be more helpful and useful. Often times this program causes us to do additional steps to accomplish a simple task, which affects our customer service and our employees performance. On the customer Service side, sometimes, I get very quick reaction times and other times, I have to follow up over and over again until we finally get a response that often times let me and my team down from what we really need to accomplish

User friendly,

Bewertet am 21.3.2018
Evan K.
Logistics Manager
Import und Export, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run our whole business on this software, There were no off the shelf programs that could satisfy our inventory needs. It is the best inventory system in our industry.

Vorteile: The software is customized for the Stone industry and has features that our unique to our needs. Very user friendly, easy to train new personnel, System is cloud based and can be accessed by our outside sale people. They are able to access inventory, create holds and sales orders on the road.

Nachteile: Difficult to customize reports, sometimes it's hard to get customer service on the phone, Bar code & location system do not work as well as we would like. Sometimes the system is a little slow.

Overall okay. They are very experienced in the stone industry and have experienced programmers. ....

Bewertet am 23.3.2018
Kathy B.
General Manager
Design, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Processing quotes, sales orders and invoicing, maintaining inventory and purchasing are excellent. the only weakness is the accounting segment. soon we will be using their Home Depot segment.

Vorteile: The software is the best Stone industry software for invoicing, purchasing and inventory.
The pricing levels and categories are very easy to manipulate.Would I recommend this software to a fabricator yes and we have.

Nachteile: NOT accounting friendly. Cannot rely on Income Statement, Balance and Accounts Receivable. Cannot handle deposits taken on open jobs it shows as a negative A/R. Access to customer service is weak.

It is my pleasure & honor to implement & innovate our new, all-encompassing ERP with SPS.

Bewertet am 2.4.2018
Matthew F.
Innovation Advisor
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Integrative, cutting-edge ERP.

Vorteile: If I could give a 6 out of 5 for customer support, I would. SPS is a stellar company dedicated to their clients and is the premier software for the stone industry--committed to innovation & understanding the full-breadth of the stone industry from mountain to kitchen.

Nachteile: With an unparalleled commitment to innovation come frequent bugs and issues, but SPS is committed to resolving these issues quickly--leaving the client in a better place than when they began.

Overall we are very happy with the software.

Bewertet am 20.3.2018
Atul D.
CFO
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Inventory tracker is great, since we have slabs at several locations make life a lot easier to look at what's available at all the locations.
Reports function is great.

Nachteile: Changes made to the software are never told ahead of time. Changes are made to the software without notification. Customer Service respond time is not so good.
Sometimes when we select the select in the cart it will miss the slab. We still haven't found a solution

We have been using the software for 4 years and have been very pleased

Bewertet am 23.3.2018
Patti Z.
Contractor - Accounting & IT
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Prior to installation, the company didn't have a perpetual inventory system.

Vorteile: The software is very intuitive and easy to navigate. On occasion, we have had some custom requirements and the team has been very helpful. Anytime we've had a problem, the team has also been very responsive.

Nachteile: We occasionally have slow response time but it might be our internet - not the software. Truthfully, I can't think of any cons at the moment.

World Rocks has been using Stone Profits for years, since the original software.

Bewertet am 20.3.2018
Gracy B.
Administrative Assistant
Import und Export, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ease of creating Sales Orders and Purchase Orders. The ease of creating new clients and adding new products.

Nachteile: When creating a Supplier Invoice from the Purchase Order, the purchase order deletes the quantities of crates and slabs. You must go back and edit the Purchase Order, otherwise crates and slabs are blank. And other little glitches.

Everyone has been great and helpful

Bewertet am 20.3.2018
Mayara G.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Everything! Specially how I can pretty much control my business from ANYWHERE! I also like how well the inventory is organized and automatically taken out of the website once it is sold.

Nachteile: The monthly fee is a bit high, and we can`t send promotional emails out of system.
I also wish the "Finish"option on the slabs would work.

It has been very helpful in our business. Made inventory and sales management easy.

Bewertet am 28.3.2018
Muthu S.
Vice President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Inventory management, Pre Sales module, CRM, Pictures linked for bundles, Cloud based system helps managing remotely.

Nachteile: No Payroll module, No employee module, Seeing some downtime without any information. Having trouble reaching the customer service representative.

The friendly end user interface

Bewertet am 26.3.2018
Humberto P.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Customized for the slab business, easy to use and always someone on the other line when you need customer service

Nachteile: expensive server maintenance, on the accounting module sometimes you have to go around and fix the entrance manually

Very useful

Bewertet am 23.3.2018
Yash L.
Operations
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: Ease of use, customized for the job, inventory management , remote server hosting. Easy navigation. Cell phone module

Nachteile: Monthly recurring cost. restricted number of users. Restrictions on number of consignment locations.

It is a good software but lost of modification needs to be done to make all modules uniform

Bewertet am 20.3.2018
Kunnicherry V.
Purchase & Imports Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It made the routine work much easier - but the software needs to be modified a lot to make it more like SAP

Vorteile: The software is made specifically to meet the requirements in the stone industry. Customer service is very good, the developers are very friendly, very flexible makes the user not afraid to use this software.

Nachteile: Display Screen - going outside the screen zones.
Fonts - not very comfortable to read.
Downloading of the reports in PDF / Excel Format - not very uniform.

We were "hooked" by the Sales Rep. but after purchase we were dissatisfied with customer service.

Bewertet am 23.3.2018
Adisa S.
Director of Operations
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As previously mentioned, we enjoy that the software bundles inventory, purchases, sales, accounting, reports, etc. all in one place. Also, it's great that the software can be accessed from a desktop or mobile device from anywhere around the world.

Vorteile: The software bundles inventory, sales, purchases, accounting and reports all in one. This helps keep things organized.

Nachteile: Aside from being dissatisfied with the customer service, we wish that the software could somehow be tied with payroll (QuickBooks, etc.).