Phone.com Erfahrungen

Phone.com is the best VOIP Office phone service

Kommentare: Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.

Vorteile:

Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.

Nachteile:

Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.

Look professional like a big organization

Kommentare: My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Vorteile:

I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Nachteile:

I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

Great when it works

Kommentare: Awesome when it works, but super glitchy and lately has been failing completely.

Vorteile:

The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).

Nachteile:

The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.

Best Customer Service

Kommentare: [sensitive content hidden]
willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.

Vorteile:

The customer service is top notch! [sensitive content hidden] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Nachteile:

Nothing, I have no complaints what-so-ever.

They will torture you when you cancel

Vorteile:

Good price, good number, decent reliability.

Nachteile:

I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through.

Use to be good not anymore

Kommentare: It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!!

Vorteile:

Easy to use once you understand how to use it Self us online kiosk

Nachteile:

3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent

Beware, not compatible with Android cell phones!

Vorteile:

Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support.

Nachteile:

It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end.

worst customer service you will experience!

Kommentare: signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else

Vorteile:

I liked the fact that I could have a toll free number to use in my business.

Nachteile:

The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through

Do not make this mistake

Vorteile:

No long wait times to connect to representatives

Nachteile:

Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another . It’s been over a month and I have still not been able to successfully use this service . Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones . They have one job, and they absolutely fail at it, over and over and over again .

Good customer service, terrible connections

Kommentare: Terrible, I look horrible to my clients and it's impossible to communicate.

Vorteile:

Customer service is much much better than Ring Central

Nachteile:

Connections are terrible. There's weird noise on the line, clients can't hear me, calls break up absolutely constantly. I'm locked into a contract and I don't know what to do.

Phone.com

Vorteile:

I like that it's all internet based and easy to use.

Nachteile:

It was very spotty. We pay for amazing internet so that wasn't the problem.

The Sales People Are Good But The Service Has NOT Lived Up to The Original Promises

Kommentare: None of my phone business issues have been resolved. I suppose I should have stayed with Sideline &/or Number Barn.

Vorteile:

I liked that I could port over multiple numbers and that texting was included but apparently not... Though I'm a very small business and don't really do campaigns, I must register as if I am a BIG Business that texts random people, which I do not. Just another way for another "organization" to steal.

Nachteile:

Called to rectify a problem twice today. The system logged my call to make a call back... Still no call and the day is over. :(

The Worst Customer Service

Kommentare: When transferring an account to another individual, phone.com did not update the payment method and is refusing to remove my payment method from an account that I originally setup. Their customer service could not understand the request that I was communicating and refused to transfer me to a supervisor. Any business that doesn't respect a customer current, past or potential future, - enough to allow them to speak with a supervisor for further assistance in disconnecting a bank account that belongs to a different individual than the account is connected to - does not deserve your business. There are other companies that have better customer service departments and better supervisors that respect their clientelle, understand the issues at hand and work to assist anyone that calls into their department. They were not helpful and refused to transfer me to supervisor because - even though I was previously listed on the account, I'm no longer listed on the account - so in their eyes, I am not their customer and the supervisors apparently don't have time to speak with me. I would never use phone.com and would recommend to my friends and real family - that they highly consider a different voip service that is customer service oriented instead of phone.com - who is not customer service oriented.

Vorteile:

online functionality and ability to forward a toll free voip to personal phone

Nachteile:

Customer Service is the worst, they do not attempt to help and they refuse to let you speak with a supervisor regardless of the issue you are trying to resolve. They do not listen and instead refer back to the script they were given.

Easily Accessible Work Communication

Vorteile:

There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist. They may be able to advise you on how to configure the system to meet your individual needs.

Nachteile:

Making a call can take a while to go through, and the process of getting set up can be irritating.

Avaliação Phone.com

Vorteile:

Mesmo o plano básico tem muitas opções e ótimo custo benefício.

Nachteile:

Me atendeu em tudo que precisei, sem falhar.

Phone.com review

Vorteile:

I like that everything is set up for the user and that it is very easy to use

Nachteile:

So far I do not have a negative comment

Used to be good, now it sucks

Kommentare: It started out fine and a couple months ago things stopped working. I've

Vorteile:

None currently, nothing is working and the chat support sends me to phone support. Phone support drops you out of the queue.

Nachteile:

This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong places, sending multiple times and hours late. I can't tell who has called who and when. I can't tell what calls have been returned or not.

Billing nightmare and missing critical Self-Help solutions/support

Kommentare: we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup.

Vorteile:

functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.

Nachteile:

To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account. When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying.

Great Product. Great Support. Misleading Pricing.

Kommentare: Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets.

Vorteile:

I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.

Nachteile:

When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.

Work Calls Made Easy

Vorteile:

I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.

Nachteile:

Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.

Phone.com Needs Some Work

Kommentare: Still using Phone.com because I paid for 12 months upfront to get the best price. They system works, but I feel it is not working well or helping my company look "good" to my callers.

Vorteile:

IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too. There customer service is really good, answered quickly, no holding on line and they answered my questions and helped with using my recorded message as my first answer greeting. However, see below as they help with answering the questions but not being pro-active

Nachteile:

The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that? Then, setting up a call trail - knowing full well what you want to happen is so complicated that you go nuts trying to figure it out. Recording and using messages and setting up the phone trail is a nightmare - I know others have had the same feelings so why haven't they taken any of these suggestions and improve the product - they really are so close! They answer quickly as noted above but you have to know what you are asking - they will help but seems not to "guide" you with best practices in setting up your phone system. I can buy a landline and the installer sets everything up for me - why can't Phone.com help me like that?

phone.com great customer service team

Kommentare: I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Vorteile:

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Nachteile:

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Sound Big For Little Money

Kommentare: I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Vorteile:

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Nachteile:

It currently does not have a google chrome extention.

More than doubled their price

Vorteile:

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Nachteile:

I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Terrible User Interface

Kommentare: I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Vorteile:

Good custom message creation and phone queue.

Nachteile:

Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.